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Pre-Assessment C483 Principles of
Management Questions with Accurate
Answers
A chief executive officer (CEO) wants all future decisions to be made by only a few of the senior managers and then passed down to the employees. Which type of organizational structure does this CEO want to put in place? Centralized correct answer Centralized A company decides to separate employees based on their expertise to better utilize workforce skill sets. Which aspect of the company is being modified by this action? correct answer Organizational structure A company manager realizes that the company is not growing as rapidly as expected. The manager knows that to be successful, employees must be motivated and willing to learn new approaches for their areas of responsibility. The manager decides to encourage individual and collaborative learning to improve employee performance and create paths for advancement.
Which action will help the manager meet his goal? correct answer Offering incentives for earning certifications A company undergoes a major change and seeks to reduce barriers to that change. Management ensures that the new culture of the organization is deeply ingrained by sharing stories, providing ongoing professional development, nd making everyone feel appreciated. Which form of culture was used? correct answer Organizational A company wants to change its culture so employees are more creative through an open and more accomodating environment. Which component of culture does this represent? correct answer Rituals and Routines A customer service manager for a major department store has been employed for 35 years and has witnessed many changes. Most changes have resulted in staff reduction. The store has just announced more changes, and the manager is worried that some staff will have to be let go and others will be so overworked, they will leave on their own. These concerns are shared with management. Even
Which aspect of SMART goal planning does this represent? correct answer Specific A manager has a laid-back personality that employees enjoy and has many strong relationships within the organization. Which Big Five trait is ranked high in this manager? correct answer Agreeableness A manager is asked to initiate activities that will support environmental scanning. Which activity should be used by this manager for this purpose? correct answer Monitoring competitors A manager is focused on how well employees work together as a unit. Which attribute of leadership is this manager exhibiting? correct answer Developing Relationships A manager is planning long term to track revenue performance and return on investment for shareholders.
Which component of the SMART goals has this manager captured in this goal? correct answer Measurable A manager is responsible for controlling and overseeing a small company. Which management attribute is needed to undertake this set of responsibilities? correct answer Resource allocator A manager of a book store is seeking ways to motivate employees. The employees are currently paid below the average of employees in other book stores. The manager has read about Herzberg's two-factor theory and decides to use the information to inform the discussion. Which tactic will lead to increased employee satisfaction, according to this theory? correct answer Engaging the employees in developing goals A manager of a family medicine practice is working on the schedule in anticipation of the upcoming flu season. From the previous year's schedule, the manager has solid data to forecast the need for this year and has already drawn up a schedule with an estimate of how many full-time employees will be needed to cover the time period. The manager also has a list of qualified employees who can cover those shifts.
A manager writes the following goal for the hospital emergency department: "Pediatric emergency room wait times will decrease by 10?" Which SMART goal attribute is identified? correct answer Measurable A manager, who is acting as an internal consultant, is asked for a product recommendation. Which activity is this manager performing? correct answer Determining appropriate software to be purchased A manufacturer of solar panels hires a new chief executive officer (CEO) who has experience researching and developing diesel engines for small cars. The CEO starts a new initiative. Almost immediately, the employees begin complaining about the new initiative and petition the board of directors to fire the CEO. Which barrier to change is this manufacturer experiencing? correct answer Misalignment to the organizational mission A new chief executive officer (CEO) is reviewing the duties of the position. The CEO is especially concerned about meeting the
responsibilities associated with the strategic functions of the organization. Which activity will be part of these functions? correct answer Marketing Management A new chief executive officer (CEO) notices that the company has promoted from within to the point that most of the employees have been in the organization from the start. In an effort to move towards product innovation, the CEO tells the human resource (HR) manager to make an effort to hire from outside the company for all new positions. How will this affect the company? correct answer Increased diversity of ideas A new chief executive officer (CEO) plans to implement significant reorganization throughout the company. Several departments will be combined and a few vice presidents will be moved into other positions. Which type of change is this CEO planning? correct answer Structural A professional has been asked to help an organization prepare the employees for the addition of a major new product line outside the company's traditional core competency.
A restaurant owner makes the decision to switch from being a pizza franchise to selling gourmet meals featuring local produce in a farm0t0table restaurant. Which type of change is this owner planning? correct answer Tranformational A U.S. manufacturer has decided to develop a new product by contracting with Chinese engineers that are most experienced with the product category. Which factor in human capital planning would be important in this contracting? correct answer Exchange Rates An employee was recently promoted to an executive level management position in an organization. Which type of planning will this employee manage in this new role? correct answer Strategic An organization has developed a new product that it believes will be very popular during the coming holiday season and wants to make sure it sells as many units as possible.
Which strategic operations decision should this organization make to meet this goal? correct answer Adding a second shift of workers to help meet customer demand An organization has established a long-term strategic planning goal of increasing revenues over the next five (5) years. Which operational strategy supports measurement of goal achievement? correct answer Communicating the percentage of revenue increase expected each year An organization is modifying its structure to be more agile ad responsive to the changing needs of its customers. The organization is ready to implement the change and is now listing the variables it may encounter during the actual change process. Which barrier must this organization face at this point in the process? correct answer Underestimating scale and scope An organization is seeing lower productivity because of ongoing issues between frontline employees. Management wants to make a change to the culture and wants to engage employees in the process.
The chief operating officer (COO) for a technology company has slowly hired employees with the same vision of innovation, and this has resulted in a forward-thinking business culture. The COO anticipates threats in the market and is working to develop a company that is agile and able to quickly respond to competitor threats and market opportunities. Which leadership style is being used by this COO? correct answer Continuous The chief operating officer (COO) of an organization understands how the various parts of the system are interdependent. The COO also recognizes how the smooth operation of the organization of the organization produces value for customers. Which type of leadership skill is being illustrated by this COO? correct answer Conceptual The employees in a small manufacturing company vote to join a union. Which approach to change is being seen in this company? correct answer Bottom-Up
The manager for a corporate marketing department first tells employees that they will be able to work from home one or two (2) days a week. The manager changes the policy again a day later and again a week later. The marketing staff confused by the conflicting information and begins to resent the manager. Which barrier to change is this company experiencing? correct answer Poor transformational leadership skills to guide change The manager for a large manufacturer has started planning next year's budget. Having an adequate number of welders will be crucial to meeting department goals, so the type of budget chosen must include wages to ensure the needed level of staffing is addressed. Which type of budget should be used to ensure this item is included? correct answer Direct Labor The manager of a hospital business office has been asked to increase the collection percentage of patient bills and the new process has been fully researched. While the process is legal, it may not be compatible with the organization's values. One employee is against the change because of this conflict.
Why is it important to use the project budgeting process to create stakeholder buy-in? correct answer To obtain necessary project resources
