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Principles Of Management C483 - Quiz
Questions With Accurate Answers
_____ control systems are designed to measure progress toward set performance goals, and if necessary, to apply corrective measures to ensure that performance achieves managers' objectives. A. Pricing B. Bureaucratic C. Informal D. Clan E. Market correct answer B _____ has become an essential part of clan control because employees' jobs, the nature of management, and the employment relationship have all changed. A. Activity-based costing B. Zero tolerance for mistakes C. Empowerment D. Rigid behavior E. Transfer pricing correct answer C _____ has been criticized for resulting in unrealistic expectations, too much rigidity, and too much focus on short-term achievement at the
expense of long-term goals. A. Management by objectives B. 360-degree appraisal C. Trait appraisal D. Behavioral appraisal E. The critical incident technique correct answer A _____ include sets of actions to be taken when a company's initial plans have not worked well or if events in the external environment require a sudden change. A. Contingency plans B. Differentiation strategies C. Business incubators D. Functional plans E. Strategic maps correct answer A _____ involves teaching managers and professional employees broader skills needed for their present and future jobs. A. Vestibule training B. Bootlegging C. Development D. Awareness building E. Soft skills training correct answer C
C. Communication D. Affiliation E. Negotiation correct answer C _____ organizations offer the advantage of fewer problems caused by filtering of information as it cascades through many layers. A. Flatter B. Informal C. Bureaucratic D. Hierarchical E. Vertical correct answer A _____ provides financial assistance to employees suffering from job- related injuries. A. Social security B. Workers' compensation C. Fair labors Act D. Laissez-faire policy E. Unemployment insurance correct answer B _____ provides individuals and work units with a clear map to follow in future activities. A. A BCG matrix
B. Planning C. Staffing D. A mission statement E. Charting correct answer B _____ refers to focusing on short-term earnings and profits at the expense of longer-term strategic obligations. A. Management myopia B. Groupthink C. Feedforward control D. Goal displacement E. Social loafing correct answer A _____ refers to the degree to which a selection test predicts or correlates with job performance. A. Significance B. Reliability C. Precision D. Accuracy E. Validity correct answer E A _____ system is a component of the strategic management process designed to support managers in evaluating the organization's progress
E. groupthink. correct answer B A control system that combines four sets of performance measures— financial, customer, business process, and learning and growth—is referred to as a(n) _____. A. output control system B. balance sheet C. equilibrium record D. balanced scorecard E. input control system correct answer D A difference between a structured interview and an unstructured interview is that, a structured interview: A. can help establish rapport. B. does not allow comparison of answers between candidates. C. provides a sense of the applicant's personality. D. is unreliable in predicting job performance. E. asks the same questions to all applicants. correct answer E A difference between Maslow's need hierarchy and Alderfer's ERG theory is that: A. Maslow's needs theory has general applicability, whereas Alderfer's ERG theory aims at understanding people's needs at work.
B. Maslow's hierarchy has more scientific validity, whereas Alderfer's ERG theory does not. C. Alderfer's ERG theory focuses on five levels of needs, whereas Maslow's theory focuses only on three needs. D. Alderfer's ERG theory is more popular among American managers, whereas Maslow's theory is not. E. Maslow's theory states several needs can be satisfied at the same time, whereas Alderfer's ERG theory follows a specific structure. correct answer A A job analysis determines: A. if the benefits are desirable to applicants. B. the pay level for compensation. C. the skills and knowledge needed for a position. D. the productivity levels of jobs performed. E. if recruiting should be done internally or externally. correct answer C A seemingly neutral employment practice that has a disproportionately negative effect on a group protected by the Civil Rights Act is said to have a(n): A. disproportionate impact. B. adverse impact. C. civil rights impact. D. discriminatory impact.
A(n) _____ illustrates the four key drivers of a firm's long-term success, and shows how goals in each area are linked to others. A. objective script B. decision tree C. GANTT chart D. PERT chart E. strategy map correct answer E A(n) _____ is a formal planning step that focuses on an entire venture and describes all the elements involved in starting it. A. business plan B. operational plan C. opportunity analysis D. trend analysis E. strategic plan correct answer A A(n) _____ organization is one in which no barriers to information flow exist. A. dysfunctional B. bureaucratic C. boundaryless D. centralized E. informal correct answer C
According to a study, the four key factors that lead to sustained, superior performance of companies include strategy, execution, structure, and _____. A. change B. capital C. knowledge D. motivation E. culture correct answer E According to Hackman and Oldham's model of job design, the degree to which a job provides independence and discretion in making decisions refers to: A. valence. B. autonomy. C. task identity. D. affiliation. E. rationalization. correct answer B According to Herzberg, the key to true job satisfaction lies in the: A. motivators. B. regulators. C. extrinsic rewards.
C. customer satisfaction D. the likelihood of new entrants E. the suppliers dependence on a firm correct answer B According to the Age Discrimination in Employment Act, discrimination is prohibited against people aged: A. 40 and over. B. 20-40. C. 50-70. D. 60 and over. E. 70-75. correct answer A According to the Hackman and Oldham model, the best way to design an enriched job in which employees experience responsibility for the outcome of the work is to provide: A. autonomy. B. affiliation. C. authority. D. task identity. E. skill variety. correct answer A Achievement, affiliation, personalized power, and socialized power are all components of:
A. the path-goal theory. B. Alderfer's needs theory. C. McClelland's needs theory. D. the ERG theory. E. Maslow's need hierarchy. correct answer C Alderfer's ERG theory postulates three sets of needs: A. economic, realistic, and generic. B. engagement, realism, and governance. C. empowerment, resourcefulness, and guidance. D. existence, relatedness, and growth. E. employment, recognition, and gain sharing. correct answer D An empowered workforce: A. improves quality and service. B. decreases training needs. C. maintains socialized power at top levels. D. encourages personalized power at lower levels. E. decreases employee accountability. correct answer A An entrepreneurial alliance between an innovator who has created at least one successful store and wants to grow and a partner who manages
An internal recruitment tool used by organizations is the: A. benchmarking system. B. vertical integration system. C. outplacement system. D. job-posting system. E. expatriate system. correct answer D An organization in which there are no barriers to information flow is referred to as a(n): A. bureaucratic organization. B. centralized organization. C. decentralized organization. D. boundaryless organization. E. open system. correct answer D Benchmarking is the process of assessing how well one company's basic functions and skills compare with: A. government standards. B. those of another company. C. supplier and distributor requirements. D. stockholder demands. E. customer expectations. correct answer B
Bureaucratic control deals with: A. rules and regulations. B. exchange relationships. C. economic forces. D. pricing mechanisms. E. values and beliefs. correct answer A Changing a task to make it inherently more rewarding, motivating, and satisfying is referred to as: A. job enrichment. B. job rotation. C. job development. D. task enlargement. E. job enlargement. correct answer A Complexity and dynamism in the environment result in: A. environmental uncertainty. B. organizational dynamism. C. low levels of opportunity. D. strategic maneuvering. E. conflicting competitive intelligence. correct answer A
B. organization culture C. business trait map D. corporate rules and regulations E. business social structure correct answer B Downward communication refers to the flow of information from: A. the company to customers. B. subordinates to supervisors. C. people inside the organization to external parties. D. operational to strategic managers. E. higher to lower organizational levels. correct answer E Even after scanning and e-mailing became accepted technologies for sharing documents, some people still resisted using them in favor of what they were used to, such as faxing. This type of resistance to change is best classified as _____. A. surprise B. peer pressure C. differing assessments D. inertia E. misunderstanding correct answer D Firms can create a competitive advantage when human resources are:
A. unorganized. B. submissive. C. rare. D. trainable. E. imitable. correct answer C Horizontal communication refers to the flow of information: A. from supervisors to subordinates. B. among people on the same hierarchical level. C. between customers and the organization. D. from lower-level to higher-level employees. E. between employees and customers. correct answer B Identifying the best-in-class performance by a company in a given area, such as customer service, and then comparing the process to one's own is called _____. A. scenario development B. strategic maneuvering C. benchmarking D. scanning E. forecasting correct answer C
