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Principles of Management -
C483Questions with Accurate Answers
A company is trying to systematically improve processes by eliminating nonconformity of their products to product specifications. The company believes their continuous effort to reduce variation in their process outputs is key to their business success. Which quality process is the company utilizing? correct answer Six Sigma A company offers unique products in its industry to create a competitive advantage. Which type of strategy is the company using? correct answer Differentiation A corporation is experiencing dysfunction in their work teams. The team leader plans to realign work groups based on employee's work locations, and also to alter rules and regulations in the groups to make additional changes to "shake things up a bit." Which conflict - stimulation technique is the team leader applying? correct answer Restructuring the organization A corporation offers concrete incentives such as higher wages for cooperation with change. Which strategy is the corporation using to overcome resistance to change? correct answer Negotiation and reward
A corporation recently disbanded its flex time schedule for employees and now requires that all employees work 9:00 a.m. to 6:00 p.m. Monday through Friday. The employees banded together in opposition of the change. What were the employees of the corporation experiencing? correct answer Peer Pressure A local business has provided services to its customers for 40 years. The business's mission is "To give our customers the best service in town." The owner of the business has had a long-standing dream to franchise the business and become the best provider of its service in the United States. What describes the owner's dream? correct answer Strategic Vision A store that had a high rate of employee theft wants to use an employee selection technique to hire new employees who are less likely to steal from them. Which type of employee selection instrument is most appropriate in this situation? correct answer Integrity Test A value chain is the sequence of activities that begins with raw materials. What result does the value chain end with? correct answer Delivery of products or services.
During a final job interview, the hiring manager asks candidates about age and national origin. Some of the rejected candidates suspect they did not get the job because of their age. Which law covers this type of discrimination? correct answer Equal Employment Opportunity (EEO) During an international executive meeting, an executive used a word that did not translate into English. What type of cross-cultural communication barrier is this? correct answer Barrier caused by work association Four small, independent organizations, each with its own type of expertise, plan to work together for six months for the sole purpose of developing a new product that will help each of them improve their ability to compete with larger organizations. Which type of organization does their relationship characterize? correct answer Virtual organization Happy Inc. is a leading provider of family entertainment and BCD is a broadcasting company with news, cable, and entertainment networks. Happy Inc. recently acquired BCD in hopes of boosting its primary business of family entertainment.
Which type of corporate strategy is represented by Happy Inc.'s purchase of their distribution network? correct answer Vertical Integration How many defects per million are there at Six Sigma, assuming a product or process is defect-free 99.99966% of the time? correct answer Less than 3. In the five dimensions of Hackman and Oldham's model of job design, what does autonomy describe? correct answer Independence and discretion in making decisions In which situation does religious preference inappropriately affect decision making? correct answer A publicity-held company has a policy limiting financial donations to one religious group Industry and market analysis, competitor analysis, and social analysis are examples of which step in the strategic planning process? correct answer Analysis of external opportunities and threats Most successful entrepreneurs exhibit certain characteristics. Some entrepreneurs are open minded, able to learn quickly, and skilled at conceptualizing. Which entrepreneurial personality trait is this? correct answer Creativity, self - reliance, and ability to adapt
Their manager brought them together to discover ways to resolve their disagreement moving forward. Which conflict-resolution technique did the manager use to help these team members? correct answer Compromising What can managers do to encourage useful conflict during a meeting to lessen inhibition about disagreeing and make the conflict less personal? correct answer Provide a devil's advocate What denotes skills or expertise in an activity that constitutes the roots of competitiveness in an organization? correct answer Core Competencies What describes dimensions of conflict - handling intentions? correct answer Cooperativeness and assertiveness What designates those who take hands on responsibility for creating innovation such as new ideas, products, or methods within an organization? correct answer Intrapreneur What happens when an effective value chain is created? correct answer Profit margins are increased. What is a common component of effective diversity training programs? correct answer Building awareness
What is a reason to create a boundary less organizational structure? correct answer To make information available as needed. What is the best way to succeed in a matrix organizational structure? correct answer Collaboration What is the first step of organizational strategic planning? correct answer Developing a strategic mission What is the fourth step of the control process which ensures that operations are adjusted to achieve planned results? correct answer Taking corrective action What is the last step to Deming's 14 points of quality management? correct answer To take action to accomplish the transformation What is the main objective of an internal quality audit? correct answer To measure effectiveness of an organization's quality management system. What is the principal idea of re engineering? correct answer To revolutionize key organizational systems and processes
Why is consideration of intentions important in conflict situations? correct answer People respond based on their interpretation of other's intentions Why is innovation an important element of entrepreneurship? correct answer Creates unique and different products or services Why would an entrepreneurial business choose to use its own resources versus seeking outside resources in financing a business venture? correct answer To maintain control
