Globalization is an issue primarily for all organizations
Knowledge Management is the set of practices aimed at discovering and harnessing an organization’s
intellectual resources fully utilizing the intellects of the institutions people (pg7)
Service means giving customers what they want or need when they want it. (pg 10-11)
Her team learns using Benchmarking when they use from Good Cans about their canning process. (pg
65)
The photo of a fire is an example of Environmental Uncertainty.
Using International bribery as a business tactic is illegal for US firms, this statement reflects which type
of environmental force at work? MacroEnvironment
An Organizational culture is one in which everyone believes in the firms goals, priorities and practices of
the organization
Since the first meeting didn’t go very well…meeting on Friday afternoon. The group was mostly using
GroupThink so they could end the meeting and leave
The local Ace store manager comes in early on Mondays
Which sale reps to see
Provide feedback to owner
Interview applicants for
Input to owner on
Either Programmed or NonProgrammed decisions (pg 86)
Decision 4 is what type of decision.
The final component of the strategic mgmt process is strategic Control
When a company attempts to establish itself as uniquely able to offer a product or service its using
Differentiation strategy (pg 150)
If a cosmetic company purchased a cable company what type of corp strategy is it using Conglomerate
Diversification. (145)
If a business gains market share while the industry market growth remains high it would move from
being classified as a Question Mark to a Star according to the BCD matrix
Corporate social responsibility is the obligation toward society assumed by business.
McDonalds changes packaging to recycled paper. McDonalds points out that it is making this move to
make the world a happier place to eat. From this information we can assume that McDonalds believes in
Egocentric Management
