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Principles of Management Pre-
Assessment Questions with Accurate
Answers
*A company is trying to systematically improve processes by eliminating nonconformity of their products to product specifications. The company believes their continuous effort to reduce variation in their process outputs is key to their business success. Which quality process is the company utilizing? -ISO 9000 -Six Sigma -Reengineering -Continuous processing correct answer Six Sigma *A visually-impaired person has been hired to work in the human resources department of a small company. Which workplace accommodations would be reasonable in this situation? -The company will provide an interpreter for all face-to-face interviews. -The company will purchase a large computer screen and a Braille keyboard. -The company will hire a person to read all documents for the visually- impaired person. -The company will purchase a Braille reader and convert company documents to Braille. correct answer The company will purchase a large computer screen and a Braille keyboard.
*Dr. Ohmae indicates that customer, corporation, and competitors should be integrated in a strategic triangle. What does Dr. Ohmae indicate that an organization can obtain by doing this? -Time-based competition -Sustained competitive advantage -Coordination of mutual adjustment -Decentralization of the organization correct answer Sustained competitive advantage *How many defects per million are there at Six Sigma, assuming a product or process is defect-free 99.99966% of the time? -Less than 3. -Less than 4. -Less than 5. -Less than 6.6 correct answer Less than 3. *In which situation does religious preference inappropriately affect decision making? -A publicly-held company has a policy limiting financial donations to one religious group. -Management approves a religious endorsement that makes claims the company supports.
-Education and communication correct answer Negotiation and reward *What denotes skills or expertise in an activity that constitutes the roots of competitiveness in an organization? -Strategic values -Core capabilities -Products and services -Opportunities and threats correct answer Core capabilities *What describes dimensions of conflict-handling intentions? -Comparativity and associativity -Collaboration and aggressiveness -Competitiveness and acquiescence -Cooperativeness and assertiveness correct answer Cooperativeness and assertiveness *What happens when an effective value chain is created? -Profit margins are increased. -A mission statement is developed. -Customized products are standardized. -Total quality management is not required. correct answer Profit margins are increased.
*What is a reason to create a boundaryless organizational structure? -To differentiate position titles -To allow for the delegation of tasks -To limit the amount of collaboration -To make information available as needed correct answer To make information available as needed *What is the best way to succeed in a matrix organizational structure? -Collaboration -Unity of command -Top-down communication -Centralized decision making correct answer Collaboration *What is the fourth step of the control process which ensures that operations are adjusted to achieve planned results? -Measuring performance -Taking corrective action -Setting performance standards -Comparing performance against standards correct answer Taking corrective action *What is the principal idea of reengineering? -To analyze system failures
-Equal Employment Opportunity and Affirmative Action -National Labor Relations and Labor Management Relations -Fair Labor Standards and Worker Adjustment and Retraining Notification -Labor Management Reporting and Disclosure and Labor Management Relations correct answer Equal Employment Opportunity and Affirmative Action A company offers unique products in its industry to create a competitive advantage. -Valorization -Differentiation -Customization -Standardization correct answer Differentiation A corporation is experiencing dysfunction in their work teams. The team leader plans to realign work groups based on employees' work locations, and also to alter rules and regulations in the groups and make additional changes to "shake things up a bit." Which conflict- stimulation technique is the team leader applying? -Avoidance -Communication -Knowledge management -Restructuring the organization correct answer Restructuring the organization
A corporation offers concrete incentives such as higher wages for cooperation with change. Which strategy is the corporation using to overcome resistance to change? -Facilitation and support -Negotiation and reward -Participation and involvement -Education and communication correct answer Negotiation and reward A corporation recently disbanded its flex time schedule for employees and now requires that all employees work 9:00 a.m. to 6:00 p.m. Monday through Friday. The employees banded together in opposition of the change. What were the employees of the corporation experiencing? -Apathy -Timing -Peer pressure -Abilene paradox correct answer Peer pressure A local business has provided services to its customers for 40 years. The business's mission is "To give our customers the best service in town." The owner of the business has had a long-standing dream to franchise the business and become the best provider of its service in the United States. What describes the owner's dream? -Strategic vision
employee. This has caused conflict in the department. What is the source of conflict between the older and younger employees? -Structure -Differing values -Communication -Personal variables correct answer Personal variables According to Michael Porter's competitive environment model, how can suppliers influence strategic planning? -Suppliers can reduce the threat from substitute products. -Suppliers can reduce the numbers of new entrants in the market. -Suppliers can reduce manufacturing time and increase product quality. -Supplier can reduce technological, demographic, and legal threats in the environment. correct answer Suppliers can reduce manufacturing time and increase product quality. After a major budget increase, a company finds itself in a position to hire 50 new employees. How can strategic human resource planning benefit the company in this situation? -By providing annual reviews of staff performances -By coordinating companywide continuing education -By initiating termination interviews to release unproductive employees
-By organizing staffing needs and looking for people with the right skills correct answer By organizing staffing needs and looking for people with the right skills During a final job interview, the hiring manager asks candidates about age and national origin. Some of the rejected candidates suspect they did not get the job because of their age. Which law covers this type of discrimination? -Fair Hiring of Employees Act (FHEA) -Americans With Disabilities Act (ADA) -Equal Employment Opportunity (EEO) -Employment Without Boundaries (EWB) correct answer Equal Employment Opportunity (EEO) During an international executive meeting, an executive used a word that did not translate into English. What type of cross-cultural communication barrier is this? -Barrier caused by semantics -Barrier caused by tone differences -Barrier caused by word association -Barrier caused by differences among perceptions correct answer Barrier caused by word association Happy Inc. is a leading provider of family entertainment and BCD is a broadcasting company with news, cable, and entertainment networks.
One manager is responsible for all functional areas allowing the company to sell Product A, and another manager is responsible for all functional areas that allow the company to sell Product B. Which type of design does this corporation use? -Virtual -Network -Divisional -Horizontal correct answer Divisional Process checklists and project audits are components of which management process? -Quality Control -Quality Assurance -Quality Cooperative -Quality Collaboration correct answer Quality Assurance Skilled management, positive cash flow, and well-known brands are examples of which component of the SWOT analysis? -Threats -Strengths -Weaknesses -Opportunities correct answer Strengths
The introduction of statistical tools to analyze the causes of product defects is associated with which quality improvement approach? -Six Sigma -Flexible Process -Customer Process -Quality Customization correct answer Six Sigma Two team members disagreed over how to proceed with a new project they were working on together and both felt their positions were valid. Their manager brought them together to discover ways to resolve their disagreement moving forward. Which conflict-resolution technique did the manager use to help these team members? -Competing -Compromising -Avoiding -Accommodating correct answer Compromising What designates those who take hands-on responsibility for creating innovation such as new ideas, products, or methods within an organization? -Franchiser -Pacesetter -Intrapreneur -Controller correct answer Intrapreneur
-Customer connection society -Customer liaison administration -Customer association organization -Customer relationship management correct answer Customer relationship management Which formal structure allows job holders to have broad responsibilities, accommodates decentralized and informal decision making, and values expertise? -Modern -Flexible -Organic -Mechanistic correct answer Organic Which personality characteristics are believed to contribute to an entrepreneur's success? -Risk aversion -Determination -Status quo obsession -Motivation to delegate correct answer Determination Which type of control system is being implemented when management uses prices, profit centers, and exchange relationships as a control?
-Clan control -Market control -Dynamic control -Bureaucratic control correct answer Market control Why is consideration of intentions important in conflict situations? -People tend to think before they act in some situations. -People have habitual patterns of response to conflict situations. -Selfish intentions of people often leads to poor decision making. -People respond based on their interpretation of others' intentions. correct answer People respond based on their interpretation of others' intentions. Why is innovation an important element of entrepreneurship? -Allows the company to meet industry benchmarks -Creates unique and different products or services -Reduces marketing costs for the company -Buffers the impact of changes in the legal environment correct answer Creates unique and different products or services Why would an entrepreneurial business choose to use its own resources versus seeking outside resources in financing a business venture?
