Professional Body Language Soft skills , Communication skills, Slides of Communication and Presentation Skills

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Professional Body

Language

Nonverbal Communication/Body

Lang

Information transmitted through

facial expressions

Gestures

Touching (haptics)

Physical movements (kinesis)

Posture

Body Adornment (clothes, jewellery, hairstyle, tattoos, etc.)

Tone, timbre and volume of an individual’s voice (rather than spoken content)

Limbic Brain

That part of the brain that reacts to the world outside reflexively and instantly

The limbic brain does not take breaks

• Works as our emotional centre

These behaviours can be observed and decoded as they manifest physically in our feet, torso,

arms, hands and faces

Limbic behaviours are honest and reliable behaviours

The three F’s of non verbals

Freeze

Flight

Fight

The process of dealing with stress and danger

The “turtle

effect”

Shoulders rise toward the ears- often

seen when people are humbled or

suddenly lose confidence

The Flight Response

To escape from the threat or to distance oneself from the danger

Running- practical survival mechanism

• Modern world- evasive actions

Blocking behaviours- closing the eyes, rubbing the eyes or placing the hands in front of the face,

leaning away, placing objects (a purse) on one’s lap, or turning feet toward the nearest exit, etc.

These are not behaviours of deception, but rather actions that signal that a person is

uncomfortable- commonly known as distancing nonverbal behaviours

The Fight Response

Fight Response- The limbic brain’s final tactic for survival through aggression

Fear turns to rage

• Modern form of aggression- argument

Modern equivalents of fighting- use of insults, counter allegations, sarcasam, etc.

Lawsuits (modern and socially granted type of flight)

Physical limbic response- punching, kicking, biting, etc.

You can be aggressive without physical contact- by using postures, your eyes, by puffing out your

chest, or by violating another’s personal space

Pacifying Behaviours

Also known as adapters

Serve to calm us down after we experience something unpleasant or downright nasty

• The brain enlists the body to provide pacifying (comforting) behaviours

Types of pacifying responses

any touching of the face, head, neck, shoulder, arm, hand, or leg in response to a negative

stimulus

Whistling or talking to oneself, when nervous or upset

Excessive Yawning

The leg cleanser

Ventilating

the neck

Relieves stress and emotional

discomfort

Non verbals of the feet and legs

Feet: most honest part of your body

When placed in dangerous/ disagreeable situations, first they freeze, then distance and finally

they prepare to fight and kick

Dancing and jumping up an down- celebratory exuberance

Nervousness, stress, fear, anxiety, caution, boredom, restlessness, happiness, joy, hurt, shyness,

coyness, humility, awkwardness, confidence, subservience, depression, lethargy, playfulness,

sensuality, and anger- manifest through the feet and legs

Leg Splay

Knee Clasp: intention to get up and

leave the chair

Torso tips- Nonverbals of the hip,

abdomen, chest, and shoulders

Torso Lean

• People lean toward each other when there is high comfort and agreement

We lean away from things and people we don’t like, even from colleagues when there is

disagreement

The torso shield- sudden crossing of the arms during a conversation could indicate discomfort

In public many of us comfortably cross our arms while waiting or listening to the speaker.

Around the house we rarely sit this way unless something is bothering us.