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Publix Deli Management Test | Actual
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How many days does a Meat & Cheese platter get? - ✔✔2 days Which of the following gets 2 days? A.) Sub Selection Platter B.) Wrap Variety Platter C.) All American Platter - ✔✔C.) All American Platter How many days does a Publix Turkey Ringleader get? - ✔✔1 day Where do you look for info on Cubanitos? - ✔✔Deli Platter Guide What two chemicals cant be combined? (Can/ will cause permanent lung damage) - ✔✔Block Whitener and Q San What chemical is kept separate from everything else? - ✔✔Block whitener When rotating in new stock, and to keep older stock in front, what method are you using? - ✔✔FIFO (First in, First out) Which of the following is NOT one of the steps of BEST? A.) Suggest two items to customer B.) Take customer to the produce C.) Be aware of your surroundings D.) - ✔✔**Erm look this one up publix 1
When dealing with a rude customer, what approach should you take? - ✔✔CALM What does CALM stand for? - ✔✔C- Stay Calm A- Apologize for the problem L- Listen with empathy M- Make it right How often do you clean the cutting gloves? - ✔✔Every 4 hours You should immediately clean the slicer after slicing what meats? - ✔✔A.) Salsalito B.) Pastrami C.) Roast beef Oil and vinegar at the sub station gets what FIFO appropriately labeled top? - ✔✔Green What color code does Grease Cutter Positive have? - ✔✔Yellow What portion size of corned beef does a Ruben sandwich get? - ✔✔6 oz (approx .38lb) What is the shelf life for the Ruben sauerkraut mixture in the cooler? - ✔✔3 days Which BH turkey is only one breast? - ✔✔Salsalito Which BH ham has the lowest sodium per serving? - ✔✔Black Forest Ham What is the first thing sub shop does in the morning? - ✔✔Clean Turbochef
How long for "first chill" from 140F to 70F - ✔✔4 hours First step in cold-pack chilled rotisserie chicken after taking them out of the oven is ___________________. - ✔✔Immediately put in the cooler What on Oasis tells you that you've staffed enough? - ✔✔Accuracy Where do you store extra sub rolls when you have no other place to put them? - ✔✔Prepared Normandy rack How often do you sweep out the cooler floors? - ✔✔Every day Which of the following meats only gets 4 days? A.) Publix turkey B.) Publix ham Publix smoked turkey D.) Publix Spanish pork - ✔✔D.) Spanish Pork How many days does the Bowtie Pasta get? - ✔✔2 days (day of production + 1 day) What type of packaging is used for the kit salads? (Non leafy salads) - ✔✔16 oz clear plastic container (clamshell) Which of the following diseases is NOT spread by blood? A.) Hep A B.) Hep B C.) Hep C - ✔✔A.) Hep A Which of the following is NOT at the safety spill station?
A.) Gloves B.) Paper Towels C.) Spill Magic D.) Safety cone - ✔✔B.) Paper Towels What type of brush is used to scrub the floor? - ✔✔Deck brush How many days does a pair of heat-resistant kitchen gloves get before being replaced? - ✔✔30 days How long do you sharpen the back side of slicers for? - ✔✔2 seconds How long do you sharpen the front side of slicers? - ✔✔30 seconds What color tag does Publix and Boars Head Ham get? - ✔✔Pink What color take does Publix and Boars Head beef get? - ✔✔Red What color tag does Publix and Boars Head Poultry get? - ✔✔Orange What color tag do Italian products and loaves get? - ✔✔Orange What color tag does Boars Head cheese get? - ✔✔Orange What color tag does misc. meats and cheeses get? - ✔✔Purple What color tag does specialty cheeses get? - ✔✔Black What color tag do salads and misc. self service items get? - ✔✔Black publix 3
- Set up - align visual cues and locations to maximize sales
- Standardize
- Sustain What are the 5 steps to great customer service? - ✔✔1. Friendly Greeting
- Discovery
- Recommendation
- Affirmation
- Invitation What does FIFO stand for? - ✔✔First in, first out What does "JIT" stand for? - ✔✔Just in time What does "PPM" stand for? - ✔✔Parts per million What does "leveling" mean? - ✔✔To block products - move inventory forward so shelves appear more full, must be at least two rows What does the phrase "Make-and-Serve" refer to? - ✔✔Completion of preparation of a product JUST as the previous one runs out or as the customer is ready to receive the product. Ensures the highest quality product a customer can receive. What does "PASS" refer to? - ✔✔Fire extinguisher instructions: Pull Aim Squeeze Sweep publix 4
What is the Publix mission statement? - ✔✔To be the premier quality food retailer in the world How can Publix associates ensure the mission statement? - ✔✔Commit to be:
- passionately focused on customer value
- intolerant of waste
- dedicated to the dignity, value, and employment security of our associates
- devoted to the highest standards of stewardship for our stockholders
- involved as responsible citizens in our communities What is the 18- inch rule? - ✔✔Ensure all store fire sprinklers have sufficient space to operate effectively What is the serving size of retail salads? ( Egg, Ham, chicken, etc) - ✔✔1/2 cup What temperature is required for fully cooked rotisserie chickens? - ✔✔180F When breaking down the sub bar, what is the proper cleaning method? - ✔✔Wash with ultra deli dish detergent, rinse with water, sanitize with Q-San, air dry When was the "dream store" built? - ✔✔ 1940 Which roast beef is required to take the packaging all the way off of? - ✔✔Boars Head Top Round Deluxe If something is broken and needs repair, who should you call? - ✔✔Facility services / Fornye Speed dial - 003 All products in the hot case must be maintained at what temperature? - ✔✔140F minimum At what price do we sell platter trays? (Small, Med, and Large) - ✔✔$2.50, $3.50, $4.
What is the shelf life of a sub kit? - ✔✔2 days (day of production + 1 day) How long until cold chicken reaches the "danger zone" when not refrigerated? - ✔✔4 hours, but maintain the cold chain as quickly as possible How often do the slicers get cleaned? - ✔✔Every 4 hours How often does the breading water get changed in the kitchen? - ✔✔Every hour How often should you clean your touch points? - ✔✔Every 4 hours How often should you filter your fryer? And for how long? - ✔✔Every 4th fry, after every 4th cycle add 12 oz of powder, let filter for 4 minutes What do the colors on an order form represent? - ✔✔White- original Yellow- customer Pink- deli What 4 categories are on a customer ID sticker? - ✔✔1. Order number
- Name
- Address
- Phone number What approach should you use when confronting an angry customer? - ✔✔The "CALM" approach What does "CALM" stand for? - ✔✔C- stay Calm A- Apologize for the problem L- Listen with empathy
M- Make it right What are the Boars Head 5 steps to great customer service? - ✔✔1. Greeting 2.Suggestive Sell 3.Slice, Show, Offer
- Companion Sell
- Gracious Close What are the day stickers called that we put on the bulk meat? - ✔✔8 day stickers What are the eight main types of food allergens? - ✔✔1. Peanuts
- Tree nuts ( walnuts, pecans, almonds)
- Milk
- Eggs
- Fish
- Shellfish (shrimp, crayfish, lobster, crab)
- Soy
- Wheat Other common allergies are sesame seeds, sulfates, monosodium glutamate (MSG) What are the rules for food storage? - ✔✔Store organic product over all other products Store cooked product over raw product Beef over pork Pork over chicken What are the rules for storing chemicals? - ✔✔Chemicals should be stored away from food products and supplies. If you cant, always store the food products and supplies above the chemicals. What are the stickers we use for platters called? - ✔✔Customer ID stickers publix 6
What is the serving size on southern style, home style, and macaroni salads? - ✔✔3/4 cup What is the shelf life of grab and go products? - ✔✔2 days What is the spiky piece that holds the meat against the blade on the slider called? - ✔✔Food pusher What is the first thing you do when opening the deli? - ✔✔Turn on the lights and check for special orders What turns Publix hickory smoked turkey pink? - ✔✔Sodium nitrate When making ham gng sandwiches, what is the order you place it on the bread? - ✔✔Green leaf, ham, yellow American cheese When making Publix Cuban gng sandwiches, what is the order you place it on the bread? - ✔✔Sweet ham, mayo/mustard, Spanish pork, pickles, swiss When making roast beef gng sandwiches, what is the order you place it on the bread? - ✔✔Green leaf, roast beef, swiss When making turkey gng sandwiches, what s the order you place it on the bread? - ✔✔Green leaf, turkey, swiss When opening kitchen, what is the first thing to do? - ✔✔Turn on the rotisserie oven When stocking the pre-sliced cheese case how many units of each product should there be on, the top middle and bottom rows? - ✔✔Top - 10 Middle - 12 Bottom - 8 publix 7
When was Publix founded? - ✔✔ 1930 Where do you place the customer ID stickers on the platters? - ✔✔Bottom left When a product is going out of date in 3 days according to the 10 day sheet, what steps should be taken?
- ✔✔Demo the first day and suggestive sell to every customer; drop the price by 25% the second day and make appropriate signs; drop the price even further on the last day and encourage the team to push it What temperature should fish and pork meet? - ✔✔165F for 15 seconds What temperature should beef meet? - ✔✔155F for 15 seconds What temperature should chicken meet? - ✔✔180F for 15 seconds
