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This resource presents Q&A on competencies and ethics for QMHA professionals. Topics include Medicaid fraud, MHACBO code violations, case management vs. care coordination, active listening, CFR 42 Part 2, strength-based approaches, open-ended questions, scope of practice, trauma-informed care, informed consent, and research-based competencies. It defines and exemplifies competencies like consumer engagement, assessment, inclusion support, monitoring, skill teaching, resource referral, intervention implementation, participation enhancement, ADL assistance, family involvement, respectful care, regulatory compliance, ethical standards, professional boundaries, non-discriminatory care, community inclusion, professional growth, and safety assessments. Useful for mental health training, it offers insights into best practices and ethical guidelines for QMHAs, enhancing their knowledge and skills for high-quality, ethical care.
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Identify the correct answer If a QMHA reports they met with a client, when in fact, they did not, and the program bills for that meeting, that is typically considered Medicaid fraud. If a QMHA reports meeting with a client for an hour, when they only met with the client for 7 minutes, that is typically considered: a. A training issue requiring corrective action with the QMHA. b. A supervision issue, because the QMHA needs support in learning how to better engage with clients to maintain contact. c. Medicaid Fraud. - ✔✔c Identify the correct answer Which of the following is a violation of the MHACBO Code of Conduct: a. Engaging in an intimate/sexual relationship with a client at your agency who is on your caseload to whom you are providing direct services. b. Engaging in an intimate/sexual relationship with a client at your agency who is NOT on your direct caseload, to whom you have NOT provided any direct services. c. All of the above. - ✔✔c Identify the correct answer The primary difference between Case management and Care Coordination is: a. Casemanagement provides referrals, linkages and follow-up with clients and other resources, while Care Coordination facilitates communication between various providers involved in the client's care. b. Casemanagement is more directive and requires QMHAs to be assertive with clients in order to achieve goals on the client's service plan.
c. Carecoordination involves setting clients up with appointments with other providers and assisting them in getting to those appointments, including arranging transportation. - ✔✔a Identify the correct answer An example of active listening is: a. Listening to clients, reflecting upon what they have stated, drawing logical conclusions, and stating those conclusions to the client. b. Paraphrasing what you heard, repeating it back to the client, to ensure that you accurately understand what the client is attempting to convey. c. Listening to the client and accurately documenting their statements - ✔✔b Identify the correct answer When should a QMHA consider the application of CFR 42 part 2 rules? a. If the client presents suicidal ideation. b. If the client is taking antipsychotic medication. c. If the client is also receiving substance use disorder services at your agency. - ✔✔c Identify the correct answer One of the easiest ways to implement a strength-based approach with clients is to: a. Ask clients about their prior success and how they achieved them. b. Observe both the client's strengths and weaknesses and review those with the client in a fair and honest assessment. c. Give the client an assignment to write down all of their strengths and bring that homework assignment in for review. - ✔✔a Identify the correct answer
a. The same thing as a Mental Health Declaration. b. Forms that a client must sign to enter services, which gives consent to contact payors to receive reimbursement for services. c. Explaining the nature of services before the client agrees to participate. - ✔✔c What are the four domains of research-based mental health associate competencies? - ✔✔Clinical competence, professional responsibility, safety, administrative responsibility Engaging Consumers: Provide the definition and give a real life example in your work at Cascadia Health that pertains to this competency - ✔✔Answers may vary. Establishes a helping relationship with the consumer receiving services by demonstrating empathy, respect, and genuineness in order to build trust. Orienting Consumers: Provide the definition and give a real life example in your work at Cascadia Health that pertains to this competency - ✔✔Answers may vary. Orients the consumer receiving services to the program including rules and expectations. Collecting Information for Assessment: Provide the definition and give a real life example in your work at Cascadia Health that pertains to this competency - ✔✔Answers may vary. Assists in gathering information about basic and community living characteristics of the person receiving services for assessment purposes Supporting Consumer Inclusion: Provide the definition and give a real life example in your work at Cascadia Health that pertains to this competency - ✔✔Answers may vary. Works as part of a treatment team to assist the consumer in formulating measurable service/recovery goals. Monitoring, Observing & Reporting: Provide the definition and give a real life example in your work at Cascadia Health that pertains to this competency - ✔✔Answers may vary. Monitors and records the behavior of the person receiving services in order to measure their response to interventions. Teaching Basic & Community Living Skills: Provide the definition and give a real life example in your work at Cascadia Health that pertains to this competency - ✔✔Answers may vary. Teaches basic and community living skills to consumers using methods within the scope of practice. Resource Referral: Provide the definition and give a real life example in your work at Cascadia Health that pertains to this competency - ✔✔Answers may vary. Assists persons receiving services to obtain needed community resources.
Implementing Interventions: Provide the definition and give a real life example in your work at Cascadia Health that pertains to this competency - ✔✔Answers may vary. Implements designated interventions and behavioral management strategies. Enhancing Consumer Participation: Provide the definition and give a real life example in your work at Cascadia Health that pertains to this competency - ✔✔Answers may vary. Organizes, supervises and encourages participation in social, educational, spiritual, cultural and recreational activities. Assisting with Activities of Daily Living: Provide the definition and give a real life example in your work at Cascadia Health that pertains to this competency - ✔✔Answers may vary. Assists the person receiving services in completing daily living activities including, but not limited to, hygiene, grooming, and feeding. Facilitating Family Involvement: Provide the definition and give a real life example in your work at Cascadia Health that pertains to this competency - ✔✔Answers may vary. Works with the family or designated support persons to understand the needs of the consumer receiving services and help the family/support persons assist in the interventions Respectful Care: Provide the definition and give a real life example in your work at Cascadia Health that pertains to this competency - ✔✔Answers may vary. Treats persons receiving services, their families, support persons and staff with respect and dignity. Regulatory Compliance: Provide the definition and give a real life example in your work at Cascadia Health that pertains to this competency - ✔✔Answers may vary. Complies with federal, state, local, and program regulations to protect the privacy and confidentiality of the person receiving services. Ethical Standards: Provide the definition and give a real life example in your work at Cascadia Health that pertains to this competency - ✔✔Answers may vary. Adheres to ethical standards of conduct in dealing with persons receiving services, their families, support persons and staff. Professional Boundaries: Provide the definition and give a real life example in your work at Cascadia Health that pertains to this competency - ✔✔Answers may vary. Recognizes and demonstrate appropriate boundaries in interactions with persons receiving services, their families, support persons and staff. Non-discriminatory Care: Provide the definition and give a real life example in your work at Cascadia Health that pertains to this competency - ✔✔Answers may vary. Provides services without