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Improvement Project teams
- do not need formal team for
every
improvement
opportunity
cannot be
solved individually
-people at all levels
could
be part
of team
Project
participants
Sponsor
recorder
-timekeeper
-team members
SDONSON
individual or group
that
decides to initiate improvement project
·
Hadership
organization's senior
leaders/decision
makers
·
problem statement-description of performance problem that
needs tobe solved
statement
- goal should include measureable
improvement
expectations
Questionsto be
Answered
-where is
problem
occurring?
who carries out
these tasks?
determines
how
the
tasks
should be
gone?
-who
provides
the inputs tothesetasks?
·
inputsproducts,
services,
or
information flowing into a
process
- who uses the outputs of these
tasks?
· outputs
products,
services, or
information flowing outof
process
-team should
be
capped
at 5 to
Sponsorcreates
charter
· Charter-written
declaration
of
Improvementteam'spurpose
BrOJtCt goal
description
of
system/process
to be
improved
-time frame
deliverables
measures
SCODC
-teammembers
charters
keep
teams
FOCUSedtOntraCK
Team
Leader
-organizes project
-chairs discussions
KETPSFOCUS On
improvement
meetingschedules
·
process owners
individuals
responsible
for
process
including its
performance
outcomes
team
leader
should
have certain
characteristics
-problem
solving ability
-perspective
results orientation
communication skills
energy
Initiative
negotiation skills
self confidence
Facilitator
·
facilitator
individual
knowledgeable
about group processes
as performance
improvementprinciplestechniques
supports
team leader
assists
with team
building,
keeps
meetings
project
on
track,ensures deadlines are
met
-should
be resource
-knows
what data to gathers what to
present
Recorder
nOtttAKer
Timekeeper
-Keeps team on HACK
Team Members
snare responsibility for acheiving goal
-participate
in
discussions,
decisionmaking,
a
data collection
representprogram,
department,
or work unit
affected by
process
·
Independents
improvementteam members
who have littleto
no
knowled
t
of
process
under consideration
have no vested interest in
outcome
-may
provide fresh
creative
perspective
Team Meetings
. ground rules
for
how an improvement
team wants
to operate,
normsfor behavior
Improvement
projectlength
-time varies TeamDynamics
-family
I forming meetstworks together for
first
time
Storming
position
The Leaders 3. norming-adjust to each other
Responsibilities 4
performing
works
together
-manages project
meetings
-preparing
meeting agenda distrubuting
-keeping meeting focused
-encouraging
participation
-environment where
team members feel safe
expressing
their ideas
-distributing
meeting
minutes
