Quality of Work Life (QWL), Slides of Human Resource Management

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CONCEPT OF QUALITY OF

WORK-LIFE

Quality of work life (QWL) Meaning

• QWL is viewed as the umbrella under which employees feel fully satisfied with the working environment and extend their wholehearted cooperation and support to the management to improve productivity and work environment.
• Quality of work life (QWL) refers to the favourableness or unfavourableness of a job environment for the people working in an organisation. The period of scientific management which focused solely on specialisation and efficiency, has undergone a revolutionary change.
• Q.W.L is just humanizing the work
• Q.W.L = The sum total of physical (working conditions), psychological and economic factors which affect the job.

QWL IN INDIA

• In India, some of the companies that emphasize the quality of work

life are Hewlett-Packard, Smith Kline Beecham, American

Express, Colgate Palmolive, Gillette, Dr.Reddy’s Laboratories,

Reliance and Maruti Udyog Limited.

• HP allows flexible working arrangements for its employees and

follows certain innovative practices such as allowing employees to

avail leave for special occasions (marriage, exam preparation,

adoption of a child, bereavement in the family, and paternity).

key elements of QWL

key elements of QWL ... 4. Increased employee participation: Involving employees in discussions, strategies & feedback is something which helps increase the employees QWL & contribution towards a particular role. 5. Open communication: Transparency between management and employees gives them confidence as they are updated with the business and also feel at ease being approachable 6. Career growth plans: Discussing the future of the employee in the company, interesting aspects of the job, career development etc are all appreciated by employees 7. Job enrichment: Companies which are able to enrich the job with new tasks, better learning & training, more opportunities etc are more likely to keep employees happy at work.

Significance of QWL

❖ Increases productivity

❖ Attraction and retention

❖ Reduces absenteeism

❖ Job involvement

❖ Job satisfaction

❖ Company reputation

Significance of QWL...

Reduces absenteeism: Companies that have family-friendly or

flexible work practices have low absenteeism. Sickness rates fall as

pressures are managed better. Employees have better methods of

dealing with work-life conflicts than taking unplanned leave.

Job involvement: Companies with QWL have employees with high

degree of job involvement. People put their best to the job and report

good performance. They achieve a sense of competence and match

their skills with requirements of the job

Significance of QWL....

Job satisfaction: Job involvement leads to job commitment and job

satisfaction. People whose interests are protected by their employers

experience high degree of job satisfaction. This improves job

output.

Represents the Reputation of organization: Many organizations,

including Governments, NGOs, investors and the media, consider

the quality of employee experience in the work place when

evaluating a company

Problems in Improving the QWL..

4. Negative working environment: Non-acceptance by colleagues, non-

cooperation, too much politics, and negative behaviour by colleagues,

supervisors and other people in the company also hamper commitment.

5. No job security: One of the major needs of employees is job security. If

the employee feels that he can lose his job anytime, he would not be

committed towards company’s goals.

6. Negative attitude: Some people by nature are not committed to

anything and anyone and as such they would not be committed to their

employers also. Commitment is an attitude and those who lack it will

not be committed to their jobs.