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FRU(field replaceable unit ➹➹➹ : Should be replaced by an authorized technician. Before replacing a FRU technicians should review the process of that FRU in the HMM and make sure they have the correct FRU parts Storage option services should be performed with great care as selecting an incorrect drive may overwrite important data programs FRUs should not be replaced due to single failures that cannot be reproduced, only replace a FRU if the problem recurs. CRUs( Customer replaceable units) ➹➹➹ : Should be replaced by the user but could be replaced by an authorized technician There are two types of CRUs, Self Service, and Optional Service. Self Service CRUs are easilly installed and users are responsible for replacing all self service CRUs. They
Rwsw200 Questions & 100% Verified Answers |
2025/2026 Already Graded A+
can be stand alone, latch. or may require the removal of screws. Some examples are a keyboard, mouse, or any USB device. Product design may affect what components are classifies as CRUs Optional service CRUs will require more technical skills and specific tools. they are isolated parts within a computer and require the removal of the secured access panel. OPCRUs can be replaced by users or a Lenovo service technician during the warranty period On Site Service Process ➹➹➹ : (Service Acknowledgement) Acknowledgement Customer Contact On time Arrival Introduction (Problem Determination) Restate problem to customer problem determination communicate actions (Problem Resolution)
is available if a problem with a product cannot be resolved by telephone or through the use of a customer replacement unit The customer is responsible for disconnecting the product and packing it in the Lenovo provided container for shipping to the designated service center a courier will pick up the product and deliver it to the service center (Customer carry in Warranty service) Is used in select countries for providing system support to customers The CCI Providers primary responsibility is to provide authorized warranty services for systems in warranty The CCI center consist, distinct models, With and Without screening The CCI centers with screening, customers will have the option to have their systems serviced without having to call the contact center for prior authorization CCI centers without screening require a customer to call the contact center prior to taking their unit to the carry in location.
(Onsite Warranty Service) Provides for the customer repair or exchange of product to take place at the customer's location On-site service is only available if designated in the system warranty terms there may be upgrades to the response time for on-site repairs upgraded response time may require the servicer to pick up the appropriate parts before making the call (International Warranties and eligibility) Applies to hardware support only provides limited HW support to systems that have been relocated to another country from their original point of origin Length of thes service extension is based upon the originating country additional service level upgrades may be available in specific countries based on the system
To properly submit warranty claims through the Lenovo Service Portal, it is required to choose the proper service type related to the service provided by the Authorized Service Provider
- Customer Limited Warranty Claims
- Pre customer limited warranty claims
- DOA claims
- Labor only claims
- Option claims-Accidental Damage claims Entitlement ➹➹➹ : All Warranty claims are electronically checked for entitlement The entitlement database contains
- Warranty end dates derived from ship dates
- an approximation of business partner shelf life
- the appropriate warranty period If the customers proof of purchase indicated a warranty expiration date different than the records indicate, the proof of purchase documentation is always the final authority to be submitted to Lenovo
Accidental Damage protection ➹➹➹ : IT departments do not have to manage spare inventory to damaged PCs International repair centers with in-country language support Decrease Downtime Coverage
- Drops,spills, bumps, and srtuctual failures under normal operation conditions Electrical surges, damage to intgrated LCD screen
