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Sales In Sports Iowa Midterm Exam Questions With Complete Solutions
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Sales In Sports Iowa Midterm Exam Questions With Complete Solutions "What kinds of issues have you experienced with your suites in the other league across town?" Is an example of which type of question Correct Answers Problem "Why" questions help build rapport with customers, especially early in the conversation. T/F Correct Answers False "Your friend Megan Jackson told me to give you a call" is an example of which opening philosophy? Correct Answers Referral A key sales principle is that people buy Correct Answers Benefits A recent study found that B2C sport ticket sales professionals spend the most time doing what activity? Correct Answers Selling on the phone An introductory statement such as "Hi Tom, I'm your personal account rep with the X team. My name is Josh," should be immediately followed by Correct Answers NOT An attempt to set the agenda Analyze the following four scenarios and indicate below which customers are not demonstrating strong buying signals. Amy: Asks "How do I purchase tickets online?" Bob: Says "I can only buy these if we have a parking spot near the stadium." Charlie: Says "Having our seats all in the same area would be great."
Don: Says "We were really frustrated last year when our seats were near a bunch of drunk fans" Correct Answers Don Assume that you find that a fan likes to attend weekend games and party after the game. What question is the next best question to ask? Correct Answers How many games did you attend last year? At the beginning of the first call to a customer on a B2C call, it is important for the seller to Correct Answers Offer a reason for the call At which stage of the sales process do you begin to talk about the product? Correct Answers Presenting Solutions Benefits answer the question Correct Answers Whats in it for me? Closed-ended questions are used to Correct Answers Clarify a specific point College athletic departments have been slower than their professional sports counterparts in developing full-scale ticket sales teams. T/F Correct Answers True Consultative selling works best when selling a specific, specialized package with limited options. Correct Answers False Consultive Sales People Correct Answers Tell customers about the most important product features
Many major league professional sports teams employ at least 50 people in their sales efforts. T/F Correct Answers True Match Objection to Example Correct Answers Need - I cant see this working Product - I don't like baseball Sport organization - The team is terrible Price - I cant afford it Logistics - I have a busy schedule Match SPET to the key phrases Correct Answers Summarize - Based on what you've told me Present - I recommend Explain - Because this package give your flexibility Trial Close - Would you agree? Match the Type of question with correct answer Correct Answers Closed - Are you interested Lock-On - When you say its been... Global - How do you mean? Redirect - Earlier you mentioned Humble Disclaimer - Do you mind if i ask you... Chase - How does that sound? Expansion - Walk me through how... (ONE ANSWER IS WRONG) Most B2C sales are closed on the first call. T/F Correct Answers False
Nearly all sales managers agree that you should set an agenda and seek permission prior to starting the needs analysis. Correct Answers False Offering additional products to upgrade the package that is being sold is called Correct Answers Upselling People buy for ____ reasons and justify their purchases based on ____ reasons. Correct Answers Emotional; Logical Sales careers are sales are characterized by Correct Answers upward mobility Salespeople can reveal information about themselves by relating to the customer's experience through Correct Answers I/My Statement Sellers build value in the mind of the customer by Correct Answers Asking questions Sellers should hold off on making a product recommendation until they have uncovered value for the customer. T/F Correct Answers True Situation questions Correct Answers are the narrowest in scope Social media and data analytics will likely replace the need for salespeople within the next ten years. Correct Answers False Sport Sales People Correct Answers help fans create lifelong memories
To quickly establish rapport during the opening of a B2C sales call, the seller should Correct Answers Use an energetic and professional voice What should you do when a customer says "no" at the end of the call? Correct Answers Obtain Referral When asking questions, the seller should Correct Answers Ask questions one idea at a time When delivering a voicemail, you should Correct Answers say something interesting enough to cause the person to call you back When delivering the benefit of a product feature, you should use the phrase Correct Answers What this means for you When you make a product recommendation, you should Correct Answers Explain the value proposition Which area of a professional sports team's sales operations is most commonly the starting point for new salespeople beginning their career? Correct Answers Inside Sales Which closing statement below best represents the "urgency close"? Correct Answers We sold out 75% of our games last year so getting your tickets early will ensure you make it to the best games Which of the following best describes a benefit of purchasing a new driver? Correct Answers You will shoot lower scores
Which of the following best illustrates the compensation method to overcoming an objection? Correct Answers The price is a bit more expensive but the view from this section is outstanding Which of the following best illustrates the forestall tactic to overcoming an objection? Correct Answers I know you'll be concerned about the price and.. Which of the following factors has not contributed to an increased investment in sales infrastructure by sport organizations? Correct Answers Increase Competition for top- paid players Which of the following is a goal of the opening of a B2C call? Correct Answers Build Rapport Which of the following is a mistake made by salespeople at the "presenting" stage of the sales process? Correct Answers NOT All of the above Which of the following is not a component of nonverbal communication? Correct Answers Voice Inflection Which of the following is not a key principle in giving an effective face-to-face sales presentation? Correct Answers utilize complicated facts and figures Which of the following is not a question you would ask when attempting to overcome an objection? Correct Answers NOT on a scale from 1 to 10....
Which type of ticket product best defines a Major League Baseball team offering a 10-game ticket package? Correct Answers A Partial-Package While asking questions during the needs analysis, you should Correct Answers Probe from general to specific You are selling a full menu marketing approach to Tabitha for a minor league baseball team. Tabitha works in HR for a company of 250 employees in the same city as the team. In the needs analysis you learned that Tabitha was interested in purchasing tickets as a way to celebrate the company being in business for 25 years. She was particularly interested in how she could manage all of the tickets through an online portal instead of trying to distribute paper tickets to everyone who needs a ticket. Emphasizing that Tabitha could create a unique event to celebrate the 25th anniversary of the company in a way that doesn't take much planning on her part is a/the Correct Answers Value Proposition You can solicit accurate feedback by Correct Answers Asking a hypothetical question You should only close one time during a sales call. T/F Correct Answers False You will never make a sale solely off a great introduction, but you can lose a sale with a bad introduction. T/F Correct Answers True
You've earned the right to ask for the sale if you have Correct Answers Presented Value Your strongest marketing tool is sold out games. T/F Correct Answers True