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SCM 186 New Final Exam With Questions And
Answers 100% Correct
What is the training and empowering frontline employees to solve a problemimmediately? - ANSWER Service recovery
Which of the following is the Japanese term used to describe continuous improvementefforts? - ANSWER Kaizen
Inspections should NOT take place - ANSWER After costly or irreversible processes Managing Quality helps build successful strategies of - ANSWER differentiation, lowcost, and response
Which of the following costs is NOT a cost of quality? - ANSWER research anddevelopment
Which of the following is NOT a common TQM tool? - ANSWER Queuing models One use of inventory is - ANSWER to provide a hedge against inflation Which of the following does NOT belong to holding costs? - ANSWER order processing ABC analysis divides an organization's on-hand inventory into three classes based upon- ANSWER annual dollar volume
Which of the following is NOT a type of inventory? - ANSWER MRP
Inventory control models assume that demand for an item is - ANSWER eitherindependent of or dependent on demand for other items
Inventory record accuracy would be decreased by - ANSWER increasing stockroomaccessibility
Which of the following about DRP is NOT true? - ANSWER DRP pushes inventory throughthe system
Which of the following statements is NOT true? - ANSWER for any product, somecomponents of that product are independent items
A phantom bill of materials is a bill of materials developed for - ANSWER a subassemblythat exists only temporarily
which of the following tools means tracing upward in the BOM from the component tothe parent item? - ANSWER pegging
The difference between a gross material requirement plan and a net requirement plan isthat - ANSWER the net requirement plan includes consideration of the inventory on hand, whereas the gross plan does not inventory reduction via JIT is an effective tool for identifying - ANSWER causes ofvariability
which of the following is NOT a feature of Toyota's new Japanese plant? - ANSWERinstead of perching char chassis on raised platforms, they dangle from overhead conveyors What is the formula for determining the number of kanban cards or containers? -ANSWER (Demand during lead time + Safety stock) / size of container
Most queuing models assume what type of discipline? - ANSWER FIFO When the assumptions of the M/M/1, M/M/S, M/D/1, and limited-population queuingmodels do not hold true, there are no other approaches available to us. - ANSWER false
Customers who _____ refuse to join the waiting line because it is too long to suit theirneeds or interests - ANSWER balk
As the service level increases, the cost of waiting time - ANSWER decreases Which type of queuing model would be best for analyzing an automated car wash? -ANSWER constant service (M/D/1)
Which of the following is NOT a type of "waiting cost?" - ANSWER adding an additionalserver
Which distribution most frequently describes the service time? - ANSWER Negativeexponential
A device or technique that ensures production of a good unit every time is a - ANSWERpoka-yoke
Which of the following statements is NOT true regarding the importance of the role thatan operations manager plays in addressing service quality? - ANSWER The manager may be able to influence the quality of the service but has little control over thecustomers expectation
Cause and effect diagrams are also known as - ANSWER fish-bone charts Which of the following DOES NOT increase profit by improving quality? - ANSWER
higher warranty costs Which of the following determinants of service quality means the firm performs theservice right the first time and the firm honors its promises? - ANSWER reliability
Which of the following is NOT one of the techniques for building employeeempowerment? - ANSWER eliminate formal organization structures such as teams and quality circles The American Society for Quality defines quality as - ANSWER the totality of featuresand characteristics of a product or service that bears on its ability to satisfy stated or implied needs Which of the following is NOT an external failure cost? - ANSWER scrap Which of the following TQM tools would be best suited for displaying the number ofstudents majoring in each business discipline? - ANSWER histogram
Which of the following determinants of service quality means approachability and easeof contact? - ANSWER access
Which of the following could reduce costs and increase profit? - ANSWER increasedproductivity
A successful quality strategy begins with - ANSWER an organizational culture thatfosters quality
For seasonal products, the service level should be set to equal: - ANSWER shortagecost / (overage cost + shortage cost)
A statistical model applicable when product demand or any other variable is not known
A single-period inventory model is NOT applicable for - ANSWER furniture A system that keeps track of each withdrawal or addition to inventory continuously is -ANSWER perpetual inventory system
Which of the following statements is NOT true about a fixed-period system? - ANSWER Afixed-period system is also called "continuous review."
Which of the following is NOT one of the assumptions of fixed-period systems? -ANSWER lead times are variable
Which of the following allows a segment of the master schedule to be designated as "notto be rescheduled"? - ANSWER time fence
What is a lot-sizing technique that orders the quantity needed during a predeterminedtime between orders? - ANSWER POQ
What is the lot-sizing technique that generates exactly what was required to meet theplan? - ANSWER lot-for-lot
What is a report showing the resource requirements in a work center for all workcurrently assigned there as well as all planned expected orders? - ANSWER load report
Which of the following statements is NOT true regarding ERP? - ANSWER ERP promisesslow, but accurate, information
What is an information system for identifying and planning the enterprise-wideresources needed to take, make, ship and account for customer orders? - ANSWER ERP
What is a list of quantities of components, ingredients and materials required to make aproduct? - ANSWER bill of material
What is a schedule that shows when an item must be ordered from suppliers or whenthe product of an item must be started to satisfy demand for the finished product by a particular date? - ANSWER gross material requirements plan Which of the following is NOT one of the benefits in MRP? - ANSWER increased inventorylevels
What is a time-phased stock-replenishment plan for all levels of the supply chain? -ANSWER DRP
A bill of materials for a menu item in a restaurant is also called a - ANSWER productspecification
What provides feedback to the capacity plan, master production schedule, andproduction plan so planning can be kept valid at all times? - ANSWER closed-loop MRP system Which of the following statements is NOT true about MRP? - ANSWER MRP is anindependent demand technique used in a production environment.
Which of the following pieces of information is NOT contained in a bill of material? -ANSWER lead times
Which of the following is NOT true about MRP limitations? - ANSWER MRP does not tellyou that a job needs to be completed on a certain week or day.
Which of the following statements is NOT true about the EOQ? - ANSWER The EOQ ispreferable when dependent demand exists
What is the act of breaking up an order and running part of it ahead of schedule? -ANSWER lot splitting
Which of the following is NOT a feature of Toyota's new Japanese plant? - ANSWERInstead of perching car chassis on raised platforms, they dangle from overhead conveyors JIT has an internal focus while lean production begins with an external focus on -ANSWER customers
Which of the following statements is true regarding lean sustainability? - ANSWER Leanand sustainability both seek to maximize resource and economic efficiency.
Which of the following attributes is NOT for lean operations? - ANSWER Build processesthat increase variability
Which of the following activities does NOT need to be virtually eliminated for a leanorganization? - ANSWER cross-training
What is the primary method in which airlines adjust to short-term fluctuations incustomer demand? - ANSWER personnel availability
Virtually every restaurant deals with its suppliers on - ANSWER a JIT basis How has McDonald's driven seconds out of the production process to be able toproduce made-to-order hamburgers in 45 seconds? - ANSWER It reconfigured its kitchen layout How do pharmacies implement lean operations to ensure that customers will alwaysreceive their medications upon demand? - ANSWER They develop community networks as backup systems What is the ability to respond with little penalty in time, cost, or customer value? -ANSWER flexibility
Which of the following statements is NOT true? - ANSWER Adding flexibility to theproduction process can be a major competitive advantage. Building flexibility into a production process is usually inexpensive, but difficult. What is a drawing of the movement of material, product or people? - ANSWER flowchart What is a flowchart with time added on the horizontal axis? - ANSWER process mapping Which of the following is NOT a tool for process analysis and design? - ANSWER Paretochart
Which of the quadrants in the service process matrix has high labor intensity and highcustomization? - ANSWER professional service
Which of the quadrants in the service process matrix has low labor intensity and lowcustomization? - ANSWER service factory
A fast food restaurant is an example of - ANSWER low customization and low degree oflabor
What is an electronically guided and controlled cart used to move materials? - ANSWERAGV
Which of the following is NOT a production technology that enhances production andproductivity? - ANSWER service blueprinting
Which of the following statements is NOT true regarding production technologies? -ANSWER Flexible manufacturing systems and computer-integrated manufacturing are increasing the distinction between low-volume/high-variety and high-volume/low-varietyproduction.
