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ServiceNow CSA Practice Questions and Answers, Exams of Information Technology

Practice questions and answers for the ServiceNow Certified System Administrator exam, covering SLAs, import sources, workflows, banner frames, and update sets. Topics include application deactivation, knowledge publishing, CMDB data creation, record numbering, high security plugins, UI policies, banner personalization, workflow editing, search engine usage, table numbering, and incident management. Designed to help individuals prepare for the ServiceNow certification exam by testing their knowledge of the platform's features. Includes multiple-choice questions with detailed answers, covering topics relevant to ServiceNow administration. Useful for validating ServiceNow expertise.

Typology: Exams

2024/2025

Available from 05/17/2025

Prof.Steve
Prof.Steve 🇺🇸

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SERVICENOW CERTIFIED
SYSTEM
ADMINISTRATOR
PRACTICE
QUESTIONS AND ANSWERS 100% CORRECT
1. Base table for storing SLA records (NOT SLA definitions) is?
Options are :
task_sla
contract_sla
sla
sla_definition: task_sla
2. What are possible import sources? (Select all that Apply)
Options are :
HTTP
CSV
EXCEL
JDBC
NETWORK
SFTP: HTTP, CSV, EXCEL, JDBC, SFTP
3. All workflows absolutely must have a beginning and an end.
Options are :
True / False: True
4. What does the banner frame contain?
Options are :
Logo and global navigation control
Task [task] and configuration item
Self-service items
It is one set of table fields: Logo and global navigation control
5. Which application menu is used in capturing and moving changes from one
instance to other?
Options are :
pf3
pf4
pf5
pf8
pf9
pfa
pfd
pfe
pff
pf12
pf13
pf14
pf15
pf16
pf17
pf18
pf19
pf1a
pf1b
pf1c
pf1d
pf1e
pf1f
pf20
pf21
pf22
pf23
pf24
pf25
pf26
pf27

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SERVICENOW CERTIFIED SYSTEM ADMINISTRATOR PRACTICE

QUESTIONS AND ANSWERS 100% CORRECT

1. Base table for storing SLA records (NOT SLA definitions) is?

Options are : task_sla contract_sla sla sla_definition: task_sla

2. What are possible import sources? (Select all that Apply)

Options are : HTTP CSV EXCEL JDBC NETWORK SFTP: HTTP, CSV, EXCEL, JDBC, SFTP

3. All workflows absolutely must have a beginning and an end.

Options are : True / False: True

4. What does the banner frame contain?

Options are : Logo and global navigation control Task [task] and configuration item Self-service items It is one set of table fields: Logo and global navigation control

5. Which application menu is used in capturing and moving changes from one

instance to other? Options are :

Update Set Import Set Change None: Update Set

6. Where can you find the response time indicator?

Options are : Any form that has the know icon: Ess self-service; itil users can get it through self- service and service desk; admins and knowledge managers have additional ability with other modules In the right hand corner of forms and lists It's the filter views (i.e., when you run a report); the more you add the longer

notifications, tasks, timers, utilities To automate a sequence of activities Base tables, e.g., task, cmdb_ci: Base tables, e.g., task, cmdb_ci

11. Select Correct statements: (Select all that Apply)

Options are : Metric is used to measure and evaluate the effectiveness of ITSM process Metric can gather data as the data is updated Metric measures data over time to show past history Metric definition provides a declarative way of defining metrics and once defined, the data for the metric is gathered and occurrences of the metric are

calculated and stored: Metric is used to measure and evaluate the effectiveness of ITSM process, Metric can gather data as the data is updated, Metric measures data over time to show past history, Metric definition provides a declarative way of defining metrics and once defined the data for the metric is gathered and occurrences of the metric are calculated and stored

12. What are the ways to Create CMDB data? (Select all that Apply)

Options are : Import Set Discovery Manual Help the Help Desk: Import Set, Discovery, Manual, Help the Help Desk

13. How to manage record numbering (like INC0000001)

Options are : None System Definition > Number maintenance Number field > Number System Definition > Numbers: System Definition > Number maintenance

14. What is related to High Security Plugin in ServiceNow?

Options are : Impersonation feature security_admin role for elevated privilege ACL: security_admin role for elevated privilege

15. Most customization of system behavior is done using UI policies.

Options are : True / False: False

16. Banner Color can be personalized from?

Options are : Not Possible

browse existing application, delete all records from a table: You need to check it out, to prevent errors

18. What is the search engine used while doing the global search in Servi-

ceNow? Options are : Zing Zenn Google Search TRX: Zing

19. ServiceNow automatically provides numbers for which tables?

Options are : Incident, Problem Incident, Change, Knowledge Incident, Problem, Request All of the above: All of the above

20. If we make the short description field on incident table as mandatory at the

dictionary level? Options are : Nothing happens Short description will be mandated on incident table only Short description will be mandated on all the tables which are extending task table: Short description will be mandated on all the tables which are extending task table

21. What is a Workflow?

Options are : Can manage all form and list Changes It's a virtual representation of activities consisting of connected steps planned out in a sequential manner

Its a static representation of activities of connected steps planned out in a chronological manner, which cannot be change or modified None of the above: None of the above

22. Agreement between departments to meet service level requirements is?

Options are : None SLA OLA UC: OLA

Allow you to attach any other existing record in ServiceNow: It provides a choice of adding documents as attachments

28. What is the purpose of the import set table?

Options are : Used to import users data only It acts as a staging area for records imported A new application in servicenow: It acts as a staging area for records imported

29. What purpose is the record producer used for?

Options are : Workflow based things request emergency change, wizards, etc Virtual representation of activities consisting of connected steps planned out in a sequential manner Valuing, depreciating, determining, cost allocation strategy Memory, response time & available semaphores: Workflow based things re- quest emergency change, wizards, etc

30. How are users and groups related?

Options are : Many to Many One to one One to Many All to All: Many to Many

31. What does a condition builder format looks like?

Options are : None Field > Operator > Value Field > Condition > Operator Field > Operator > Name: Field > Operator > Value

32. What are the ways you can bring users into your ServiceNow instance?

Options are : SSO LDAP Manual Import All of the above: All of the above

33. How do you change the sort sequence of fields or tasks?

Options are :

Options are :

35. Which ofthe following belongs to Service Catalog? (Select all that Apply)

Options are : Catalog Items (Correct) Record Producers (Correct) Variables Change tasks: Catalog Items, Record Producers, Variables

36. What is a schema map?

Options are : It's JavaScript configured to run when a record is displayed, inserted, updat- ed, deleted, or when a table is queried It's a gear icon located in top left hand side every list. It allows you to add columns (via slush bucket) to the current list you are on Graphical representation that shows the referenced, referencing, extended, and extending tables (Correct) None of the above: Graphical representation that shows the referenced, referenc- ing, extended, and extending tables

37. To access knowledge articles without login, the knowledge article must be?

Options are : Set to public Set to review Set to Private Set to retire: Set to public

38. What can you do with a service catalog item once it's built?

Options are : Publish it in the service catalog Group in an order guide Show users questions and choices

Options are :

All of the above: Publish it in the service catalog

39. Which of the following is not a field?

Options are : Duration Split (Correct) Script Suggestion: Split

40. What do requesters see when they go to the service catalog?

Options are :

and workflows Create a new table and fill out he extend table field It is an indication to the ServiceNow processes that something notable has occurred, e.g., approving a request, workflow, etc. Semaphores, which control the number of user transactions that can be run in parallel. It makes sure there aren't too many things running at once.: It is an indication to the ServiceNow processes that something notable has occurred, e.g., approving a request, workflow, etc.

46. onCellEdit client script is executed when?

Any field is modified A particular field is modified on Form A particular field is modified on List: A particular field is modified on List

47. How do you get to the categories on an incident and other table?

Options are : Go to system definition > choice list In the task SLA form Base Class Go to social it > feed administration > messages: Go to system definition > choice list

48. At which location are the records saved?

Options are : Form List Table All the Above: Table

49. What are the types of Client script used in ServiceNow?

Options are : onCellEdit & onLoad onSubmit & onChange A and B None of the above: A and B

50. JellyScripting is used in which of the following? (Select all that Apply)

Options are : UI Macros UI Policy UI Action Content Management System: Content Management System, UI Macros

51. How to get security_admin role/ elevated privilege for a user session.

53. Incident extends which table?

Options are : Task Change Request RITM Problem: Task

54. What is an order guide?

Options are : It defines every table and field in the system. It contains information about a field's data type, character limit, default value, dependency and other attributes It allows user to order everything they need for one particular request It's a bunch of access controls for a table, i.e., show me all access controls for table None of the above: It allows user to order everything they need for one particular request

55. Where does the global text search appear?

Options are : Banner Left Navigation Pane Content Area: Banner

56. You can limit Service Now access by IP ranges.

Options are : True / False: True

57. What provides a guide for moving data from import sets?

Options are : Data Source Transform Maps Coalesce Fields

Business Rules: Transform Maps

58. Update sets cannot be merged.

Options are : True / False: False

59. What table is used to track all changes in an update Set?

Options are : update_set Incident