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Practice questions and answers for the ServiceNow Certified System Administrator exam, covering SLAs, import sources, workflows, banner frames, and update sets. Topics include application deactivation, knowledge publishing, CMDB data creation, record numbering, high security plugins, UI policies, banner personalization, workflow editing, search engine usage, table numbering, and incident management. Designed to help individuals prepare for the ServiceNow certification exam by testing their knowledge of the platform's features. Includes multiple-choice questions with detailed answers, covering topics relevant to ServiceNow administration. Useful for validating ServiceNow expertise.
Typology: Exams
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Options are : task_sla contract_sla sla sla_definition: task_sla
Options are : HTTP CSV EXCEL JDBC NETWORK SFTP: HTTP, CSV, EXCEL, JDBC, SFTP
Options are : True / False: True
Options are : Logo and global navigation control Task [task] and configuration item Self-service items It is one set of table fields: Logo and global navigation control
instance to other? Options are :
Update Set Import Set Change None: Update Set
Options are : Any form that has the know icon: Ess self-service; itil users can get it through self- service and service desk; admins and knowledge managers have additional ability with other modules In the right hand corner of forms and lists It's the filter views (i.e., when you run a report); the more you add the longer
notifications, tasks, timers, utilities To automate a sequence of activities Base tables, e.g., task, cmdb_ci: Base tables, e.g., task, cmdb_ci
Options are : Metric is used to measure and evaluate the effectiveness of ITSM process Metric can gather data as the data is updated Metric measures data over time to show past history Metric definition provides a declarative way of defining metrics and once defined, the data for the metric is gathered and occurrences of the metric are
calculated and stored: Metric is used to measure and evaluate the effectiveness of ITSM process, Metric can gather data as the data is updated, Metric measures data over time to show past history, Metric definition provides a declarative way of defining metrics and once defined the data for the metric is gathered and occurrences of the metric are calculated and stored
Options are : Import Set Discovery Manual Help the Help Desk: Import Set, Discovery, Manual, Help the Help Desk
Options are : None System Definition > Number maintenance Number field > Number System Definition > Numbers: System Definition > Number maintenance
Options are : Impersonation feature security_admin role for elevated privilege ACL: security_admin role for elevated privilege
Options are : True / False: False
Options are : Not Possible
browse existing application, delete all records from a table: You need to check it out, to prevent errors
ceNow? Options are : Zing Zenn Google Search TRX: Zing
Options are : Incident, Problem Incident, Change, Knowledge Incident, Problem, Request All of the above: All of the above
dictionary level? Options are : Nothing happens Short description will be mandated on incident table only Short description will be mandated on all the tables which are extending task table: Short description will be mandated on all the tables which are extending task table
Options are : Can manage all form and list Changes It's a virtual representation of activities consisting of connected steps planned out in a sequential manner
Its a static representation of activities of connected steps planned out in a chronological manner, which cannot be change or modified None of the above: None of the above
Options are : None SLA OLA UC: OLA
Allow you to attach any other existing record in ServiceNow: It provides a choice of adding documents as attachments
Options are : Used to import users data only It acts as a staging area for records imported A new application in servicenow: It acts as a staging area for records imported
Options are : Workflow based things request emergency change, wizards, etc Virtual representation of activities consisting of connected steps planned out in a sequential manner Valuing, depreciating, determining, cost allocation strategy Memory, response time & available semaphores: Workflow based things re- quest emergency change, wizards, etc
Options are : Many to Many One to one One to Many All to All: Many to Many
Options are : None Field > Operator > Value Field > Condition > Operator Field > Operator > Name: Field > Operator > Value
Options are : SSO LDAP Manual Import All of the above: All of the above
Options are :
Options are : Catalog Items (Correct) Record Producers (Correct) Variables Change tasks: Catalog Items, Record Producers, Variables
Options are : It's JavaScript configured to run when a record is displayed, inserted, updat- ed, deleted, or when a table is queried It's a gear icon located in top left hand side every list. It allows you to add columns (via slush bucket) to the current list you are on Graphical representation that shows the referenced, referencing, extended, and extending tables (Correct) None of the above: Graphical representation that shows the referenced, referenc- ing, extended, and extending tables
Options are : Set to public Set to review Set to Private Set to retire: Set to public
Options are : Publish it in the service catalog Group in an order guide Show users questions and choices
All of the above: Publish it in the service catalog
Options are : Duration Split (Correct) Script Suggestion: Split
and workflows Create a new table and fill out he extend table field It is an indication to the ServiceNow processes that something notable has occurred, e.g., approving a request, workflow, etc. Semaphores, which control the number of user transactions that can be run in parallel. It makes sure there aren't too many things running at once.: It is an indication to the ServiceNow processes that something notable has occurred, e.g., approving a request, workflow, etc.
Any field is modified A particular field is modified on Form A particular field is modified on List: A particular field is modified on List
Options are : Go to system definition > choice list In the task SLA form Base Class Go to social it > feed administration > messages: Go to system definition > choice list
Options are : Form List Table All the Above: Table
Options are : onCellEdit & onLoad onSubmit & onChange A and B None of the above: A and B
Options are : UI Macros UI Policy UI Action Content Management System: Content Management System, UI Macros
Options are : Task Change Request RITM Problem: Task
Options are : It defines every table and field in the system. It contains information about a field's data type, character limit, default value, dependency and other attributes It allows user to order everything they need for one particular request It's a bunch of access controls for a table, i.e., show me all access controls for table None of the above: It allows user to order everything they need for one particular request
Options are : Banner Left Navigation Pane Content Area: Banner
Options are : True / False: True
Options are : Data Source Transform Maps Coalesce Fields
Business Rules: Transform Maps
Options are : True / False: False
Options are : update_set Incident