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SERVICENOW CERTIFIED SYSTEM ADMINISTRATOR PRACTICE
QUESTIONS AND ANSWERS 100% CORRECT
1. Base table for storing SLA records (NOT SLA definitions) is?
Options are : task_sla contract_sla sla sla_definition: task_sla
2. What are possible import sources? (Select all that Apply)
Options are : HTTP CSV EXCEL JDBC NETWORK SFTP: HTTP, CSV, EXCEL, JDBC, SFTP
3. All workflows absolutely must have a beginning and an end.
Options are : True / False: True
4. What does the banner frame contain?
Options are : Logo and global navigation control Task [task] and configuration item Self-service items It is one set of table fields: Logo and global navigation control
5. Which application menu is used in capturing and moving changes from one
instance to other? Options are :
Update Set Import Set Change None: Update Set
6. Where can you find the response time indicator?
Options are : Any form that has the know icon: Ess self-service; itil users can get it through self- service and service desk; admins and knowledge managers have additional ability with other modules In the right hand corner of forms and lists It's the filter views (i.e., when you run a report); the more you add the longer
notifications, tasks, timers, utilities To automate a sequence of activities Base tables, e.g., task, cmdb_ci: Base tables, e.g., task, cmdb_ci
11. Select Correct statements: (Select all that Apply)
Options are : Metric is used to measure and evaluate the effectiveness of ITSM process Metric can gather data as the data is updated Metric measures data over time to show past history Metric definition provides a declarative way of defining metrics and once defined, the data for the metric is gathered and occurrences of the metric are
calculated and stored: Metric is used to measure and evaluate the effectiveness of ITSM process, Metric can gather data as the data is updated, Metric measures data over time to show past history, Metric definition provides a declarative way of defining metrics and once defined the data for the metric is gathered and occurrences of the metric are calculated and stored
12. What are the ways to Create CMDB data? (Select all that Apply)
Options are : Import Set Discovery Manual Help the Help Desk: Import Set, Discovery, Manual, Help the Help Desk
13. How to manage record numbering (like INC0000001)
Options are : None System Definition > Number maintenance Number field > Number System Definition > Numbers: System Definition > Number maintenance
14. What is related to High Security Plugin in ServiceNow?
Options are : Impersonation feature security_admin role for elevated privilege ACL: security_admin role for elevated privilege
15. Most customization of system behavior is done using UI policies.
Options are : True / False: False
16. Banner Color can be personalized from?
Options are : Not Possible
browse existing application, delete all records from a table: You need to check it out, to prevent errors
18. What is the search engine used while doing the global search in Servi-
ceNow? Options are : Zing Zenn Google Search TRX: Zing
19. ServiceNow automatically provides numbers for which tables?
Options are : Incident, Problem Incident, Change, Knowledge Incident, Problem, Request All of the above: All of the above
20. If we make the short description field on incident table as mandatory at the
dictionary level? Options are : Nothing happens Short description will be mandated on incident table only Short description will be mandated on all the tables which are extending task table: Short description will be mandated on all the tables which are extending task table
21. What is a Workflow?
Options are : Can manage all form and list Changes It's a virtual representation of activities consisting of connected steps planned out in a sequential manner
Its a static representation of activities of connected steps planned out in a chronological manner, which cannot be change or modified None of the above: None of the above
22. Agreement between departments to meet service level requirements is?
Options are : None SLA OLA UC: OLA
Allow you to attach any other existing record in ServiceNow: It provides a choice of adding documents as attachments
28. What is the purpose of the import set table?
Options are : Used to import users data only It acts as a staging area for records imported A new application in servicenow: It acts as a staging area for records imported
29. What purpose is the record producer used for?
Options are : Workflow based things request emergency change, wizards, etc Virtual representation of activities consisting of connected steps planned out in a sequential manner Valuing, depreciating, determining, cost allocation strategy Memory, response time & available semaphores: Workflow based things re- quest emergency change, wizards, etc
30. How are users and groups related?
Options are : Many to Many One to one One to Many All to All: Many to Many
31. What does a condition builder format looks like?
Options are : None Field > Operator > Value Field > Condition > Operator Field > Operator > Name: Field > Operator > Value
32. What are the ways you can bring users into your ServiceNow instance?
Options are : SSO LDAP Manual Import All of the above: All of the above
33. How do you change the sort sequence of fields or tasks?
Options are :
Options are :
35. Which ofthe following belongs to Service Catalog? (Select all that Apply)
Options are : Catalog Items (Correct) Record Producers (Correct) Variables Change tasks: Catalog Items, Record Producers, Variables
36. What is a schema map?
Options are : It's JavaScript configured to run when a record is displayed, inserted, updat- ed, deleted, or when a table is queried It's a gear icon located in top left hand side every list. It allows you to add columns (via slush bucket) to the current list you are on Graphical representation that shows the referenced, referencing, extended, and extending tables (Correct) None of the above: Graphical representation that shows the referenced, referenc- ing, extended, and extending tables
37. To access knowledge articles without login, the knowledge article must be?
Options are : Set to public Set to review Set to Private Set to retire: Set to public
38. What can you do with a service catalog item once it's built?
Options are : Publish it in the service catalog Group in an order guide Show users questions and choices
Options are :
All of the above: Publish it in the service catalog
39. Which of the following is not a field?
Options are : Duration Split (Correct) Script Suggestion: Split
40. What do requesters see when they go to the service catalog?
Options are :
and workflows Create a new table and fill out he extend table field It is an indication to the ServiceNow processes that something notable has occurred, e.g., approving a request, workflow, etc. Semaphores, which control the number of user transactions that can be run in parallel. It makes sure there aren't too many things running at once.: It is an indication to the ServiceNow processes that something notable has occurred, e.g., approving a request, workflow, etc.
46. onCellEdit client script is executed when?
Any field is modified A particular field is modified on Form A particular field is modified on List: A particular field is modified on List
47. How do you get to the categories on an incident and other table?
Options are : Go to system definition > choice list In the task SLA form Base Class Go to social it > feed administration > messages: Go to system definition > choice list
48. At which location are the records saved?
Options are : Form List Table All the Above: Table
49. What are the types of Client script used in ServiceNow?
Options are : onCellEdit & onLoad onSubmit & onChange A and B None of the above: A and B
50. JellyScripting is used in which of the following? (Select all that Apply)
Options are : UI Macros UI Policy UI Action Content Management System: Content Management System, UI Macros
51. How to get security_admin role/ elevated privilege for a user session.
53. Incident extends which table?
Options are : Task Change Request RITM Problem: Task
54. What is an order guide?
Options are : It defines every table and field in the system. It contains information about a field's data type, character limit, default value, dependency and other attributes It allows user to order everything they need for one particular request It's a bunch of access controls for a table, i.e., show me all access controls for table None of the above: It allows user to order everything they need for one particular request
55. Where does the global text search appear?
Options are : Banner Left Navigation Pane Content Area: Banner
56. You can limit Service Now access by IP ranges.
Options are : True / False: True
57. What provides a guide for moving data from import sets?
Options are : Data Source Transform Maps Coalesce Fields
Business Rules: Transform Maps
58. Update sets cannot be merged.
Options are : True / False: False
59. What table is used to track all changes in an update Set?
Options are : update_set Incident
