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ServiceNow CIS - SAM (Software Asset
Management) Questions and Answers
100% Solved
A user is notified their software install has been flagged for reclamation. The user declines approval. What is the next step in the workflow?
a) Nothing happens.
b) The user's manager must approve or decline the reclamation.
c) The reclamation candidate is removed from the candidate list.
d) The software is reclaimed since it was not in use. ✔✔The user's manager must approve or decline the reclamation.
Which default role has access to the Software Asset application, but has limited access to its administrative features?
a) sam_developer
b) sam
c) sam_user
d) sam_admin ✔✔sam_user
Which of the following is NOT a valid entitlement import error?
a) Publisher Part Number not found
b) Publisher Part Number and Software Model not found
c) Multiple software models found for the Publisher Part Number
d) Import template customized resulting in one or many fields being invalid
e) Purchased rights should be less than 20 ✔✔Purchased rights should be less than 20
By default, which ServiceNow role can view reconciliation results?
a) sam_reconcile_user
b) sam_user
c) sam_viewer
d) sam_cmdb_user ✔✔sam_user
Which of the following remediation options may be available after a reconciliation has been run? (select 4)
a) Create Allocations
b) Create New Model
c) Remove Allocations
d) Purchase Rights
d) Potential Savings
e) License Metric Results
f) Over-licensed amount ✔✔a) Total Spend
c) True-up Cost
d) Potential Savings
f) Over-licensed amount
The license metric field is by default, displayed on which record form within ServiceNow?
a) Software Model
b) Software Allocations
c) Software Entitlement
d) Software Types ✔✔Software Entitlement
Which of the following is an invalid software normalization status?
a) New
b) Fully normalized
c) Manually normalized
d) Publisher normalized
e) Match not found ✔✔Fully normalized
What are three ways to get software asset data into ServiceNow?
a) Clone, Background Script, Discovery
b) Import Data, Plugin, Clone
c) Discovery, Import Data, Manual
d) Plugin, Background Script, Manual ✔✔Discovery, Import Data, Manual
The goals of SAM are ✔✔Maintain compliance
Optimize spend
Support software audits
One or more use rights assigned to a specific device or user. ✔✔Software allocation
The process of standardizing discovered software installation data to defined norms. ✔✔Software normalization
Software discovery models are created for all installed software products and are tied to software models via a ................ or defined discovery conditions. ✔✔discovery map
Reduces non-compliance or software spend by uninstalling software from devices and reclaiming those software rights. ✔✔Optimization
Basic reporting + performance analytics
Advanced, automated reconciliation
Complete content library for normalization
Normalization engine
License harvesting
Software usage optimization
Actionable reconciliation results
Software restriction
O365 & Adobe Subscription management
Publisher Pack ✔✔What is coming with SAM-P (Jakarta and later)?
True - by ServiceNow personnel ✔✔SAM Professional requires a separate subscription and must be activated by ServiceNow personnel. T/F?
True- no migration needed ✔✔The ServiceNow Software Asset Management Foundation plugin is an ITSM feature that manages software assets using manual normalization and reconciliation to determine software compliance. It uses the same architecture as SAM Professional so there is no migration needed when growing into SAM Professional. T/F
True - needs manual migration activities ✔✔The Software Asset Management plugin is an ITSM feature that can only be activated on Jakarta or earlier releases (introduced in Berlin). It tracks software licenses using counters. Moving from SAM plugin to SAM Professional requires both automated and manual migration activities. T/F?
True - an active plugin may be hidden only ✔✔After a plugin is active it cannot be disabled or deactivated. The functionality, however, may be hidden. T/F?
To utilize SAM these plugins are available for activation: (All listed plugins must be activated by ServiceNow.) ✔✔Software Asset Management Professional*
Software Asset Management Professional for Microsoft*
Software Asset Management Professional for Oracle*
Software Asset Management Professional for VMware*
Software Asset Management Professional for IBM*
Discovery
Administration
The baseline dashboards show _____ ____ ____ for the environment in the form of statistics and charts. ✔✔software installation results
Enables the creation and maintenance of software models and entitlements, importing of software entitlement data, and the capability to clear software entitlement import errors ✔✔Licensing module of SAM-P
These are viewable in ______?
Candidates for reclamations (low usage)
restricted candidates
other candidates (is unallocated or unlicensed) ✔✔Removal Candidates module of SAM-P
Which SAM-P module provides access to view discovery models, normalization suggestions, software usage, and subscriptions? ✔✔Discovery module of SAM-P
Which SAM-P module enables
- administration tasks including adding client access, custom products and custom part numbers.
- create pattern normalization and reclamation rules
- view SAM job results
- refresh processor definitions
- migrate software installations ✔✔Administration module of SAM-P
A manager responsible for control of the day-to-day activities of the SAM process, ensuring the quality of software asset data. ✔✔SAM Manager
Responsible for creating and maintaining software asset information, including software models, software entitlements, and allocations defined within the scope of their area. ✔✔SAM Administrator
Responsible for loading of asset management data, integrations, and discovery tools. ✔✔ServiceNow Administrator
Role of Software Asset Management Administrator.
This role has full access to the Software Asset Management application.
contains sam_admin role
Writes scripts on the platform, comparable to the script-writing privileges granted to a sys_admin. Users with this role must be trained ServiceNow administrators. ✔✔sam_developer
Users with this role must be trained ServiceNow administrators. ✔✔sam_developer
Tiers of capability blueprint (derived from the ISO 19770-1 Software Asset Management process standard. - Consider this a common practice for implementing and maturing a software asset management program.) ✔✔1. Trustworthy Data:
- Practical Management
- Operational Integration: Improve the efficient and effectiveness through integration with other areas, such as request, procurement and IT Service Management.
- Strategic Conformance: Achieve best in-class.
First tier of capability blueprint?
(Know what you have so you can manage your assets.) ✔✔Trustworthy Data
Second tier of capability blueprint?
(Improvement management controls and drive immediate benefits) ✔✔Practical Management:
Third tier of capability blueprint?
(Improve the efficient and effectiveness through integration with other areas, such as request, procurement and IT Service Management.) ✔✔Operational Integration
Forth tier of capability blueprint?
(Achieve best in-class.) ✔✔Strategic Conformance
The purpose of the external software audit is to determine compliance with signed vendor agreements/contracts. ✔✔What is the purpose of external audit?
Which Personas would likely have the sam_user role as their primary role? (Select two)
- SAM Administrator
- SAM Process Owner
- SAM Manager
- System Administrator ✔✔- SAM Administrator
Provided automatically when there is a variance detected between standard normalization and a discovery model that has been manually normalized. ✔✔Normalization suggestion
Used to generate accurate license positions from raw discovery data. ✔✔Machine learning normalization
The _____ role is required to import entitlements. ✔✔sam_admin
It is recommended to download the import template each time you import as there may be changes from release to release. ✔✔What is the best practice to use the entitlement import template?
Is Publisher Part Number mandatory in the entitlement import template file? ✔✔optional, yet recommended.
If available, the import process will automate matching this Software Entitlement with the correct Software Model, creating it if it doesn't already exist.
If you do not have Publisher Part Number in the entitlement import template file, which fields are mandatory to create the correct software model? ✔✔the next four fields are mandatory :
publisher
product
version
edition
What are the required data in the entitlement import template file? ✔✔* Publisher part number or (publisher, product, version, and edition)
Purchased rights
Metric Group (adobe, citrix etc)
Start date: Blank if License duration = "Perpetual", required if License duration = "Subscription".
End date: Blank if License duration = "Perpetual", required if License duration = "Subscription".
Named user type: required if Metric Group is "SAP" and License Metric is "Named User"
What are the statuses of entitlement import errors? ✔✔Open, fixed and ignored
What is Software Entitlement table? ✔✔[alm_license]
when software is discovered using defined patterns, the records are copied into the ______ table and a primary key is built (using Publisher, Display Name, and Version fields). ✔✔Software Installation [cmdb_sam_sw_install]
Discovery models are manually created during discovery. T/F? ✔✔False - Discovery models are automatically created during discovery.
Software Discovery Model table. ✔✔[cmdb_sam_sw_discovery_model]
_____ ______ are used to connect purchased software rights with discovered software installations. This connection occurs via a ____ ____ _____ and/or conditions defined directly in the software model. ✔✔Software models - software discovery map
Custom software discovery maps can be created by a user with the _____ role. ✔✔sam_admin (for custom software discovery maps)
Why Software Normalization? ✔✔ServiceNow SAM software normalization delivers a definitive inventory of discovered publishers, products and versions. This can be extremely helpful when preparing for a software audit.
What frequently Content Library is updated? ✔✔weekly
Opt in for machine learning normalization by activating the Software Asset Management - Machine Learning Normalization (com.sn_sam_ml_normalization) plugin. Once the plugin is activated, which property should be selected?
Opt out of machine learning normalization by disabling this property. If you opt out, normalization of discovery models only takes place against the content service rules. ✔✔ML Normalization for discovered software (com.snc.samp.enable.ml_normalization)
Which scheduled job using content library rules does trigger on a daily basis and normalize the discovery models based on the content rules? ✔✔SAM-Normalize discovery models
The status of the scheduled job, SAM-Normalize discovery models using machine learning is tracked in the which table? ✔✔Software Asset Job Result [samp_job_log]
