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SERVICENOW CSA EXAM ACTUAL TEST QUESTIONS
AND ANSWERS 100% CORRECT
1. (T/F) ACL evaluates condition/script and roles
ANS True
2. If prefix of incident needs to be changed, where should you refer?
ANS Number Maintenance Table
3. Which of the following is possible via an inbound action?
A) Schedule a job
B) Sends an email notificaiton
C) Modifying existing records
D) All of the above
ANS B) Sends an email notificaiton
4. Is an Elevated Privileges.
ANS Session
5. As an end user, which modules of service catalog do you see?
A) My requests
B) Requested Items
C) My approvals
D) None
ANS A & B) My Requests & Requested Items
6. Which setting allows the user to view knowledge articles without logging in?
A) ESS Role
B) Public Setting
C) View All Setting
D) View all Role
ANS A) ESS Role
7. ACL is part of which security?
A) Physical Security
B) Compliance Security
C) Contextual Security
D) None of the above
ANS Contextual Security
8. Jelly scripting is used in which of the following?
A) UI Macros
B) Content Management System
C) UI Policies
ANS A & B) UI Macros & Content Management System
9. What are the variables that you can add when you create a catalog item?
B) Notification is sent and sets the status to Not Approved
ANS A) Notification is sent and sets the status to cancelled
13. Contextual Security-Question on hierarchy
A) Generic to all
B) Generic to specific
ANS B) Generic to specific
14. How do you change the color of the instance?
A) Using Navigation Menu under Content Management
B) Using Navigation Menu under Application
C) Under Content Management, Instance color marking
D) None of the above
ANS A) Using Navigation Menu under Content Management
15. Where can we use 'variable_pool'?
A) Workflow Activities
B) UI Policies
C) UI Scripts
ANS A) Workflow Activities
16. (T/F) Coalescing on a field (or set of fields) means the field will be used as a
regular/general key ANS False
17. Filters are defined with the following attributes in ServiceNow
A) Field name, Operator, and Values
B) Field name, Variables, and Values
C) Variables, Operator, and Values
D) Operands, Operator, and Values
ANS A) Field name, operator, and values
18. Kb articles are referred in which modules?
A) Service Catalog
B) News
C) Incident
D) Request
ANS B) News
19. Schedule Jobs can be captured in Update Sets
B) Subject from the notification will be used
C) Subject field will be left blank
D) None of the above
ANS B) Subject from the notification will be used
22. What do you mean by SaaS?
A) Software as a Solution
B) Software as a Service
C) Software as a Security
D) None
ANS B) Software as a Service
23. SLAs include actions that can be triggered when during the lifecycle?
A) User defined time
B) Anytime
ANS B) Anytime
24. CI is
ANS
A) Tangible
B) Intangible
C) Both
D) None
ANS C) Both
25. (T/F) Coalescing on a field (or set of fields) means the field will be used as a
unique key. ANS True
26. SLA, OLA and UC are configured in which module?
A) SLM
B) Gauge
C) SOW
D) Request
ANS A) SLM
27. Which of the following is not a valid field type (for Incident table)?
A) Currency
B) Long String
C) Suggestion
ANS B) Long String
28. (T/F) Moving an entry from Selected to Available slush bucket removes it from
the form ANS True
29. What does gs.print ("Hello World") do?
C) II & III
D) III only
ANS A) I only
32. Which of the following is possible via an inbound action?
A) Schedule a job
B) Sends an email notification
C) Modifying existing records
D) All of the above
ANS B) Sends an email notification
33. When you customize a homepage, SNC makes a copy of it and
A) Adds the prefix 'My' to the homepage name
B) Save as 'Favorite' in ServiceNow
ANS A) Adds the prefix 'My' to the homepage name
34. Which of the following gets automatically captured in an update set?
A) Tables, Schedules, Forms
B) Tables, Forms, Data
C) Tables, Forms, Homepages,
D) Tables, Forms, Views
ANS B) Tables, Forms, Data
35. If a split is added in a form, how many columns get created in the
database? ANS 2
36. is a tool that will auto populate the CMDB about your
windows computer. ANS Help the Helpdesk
37. Does ESS have a role?
ANS No
38. How do you confirm an instance upgrade?
A) System Logs->events->system.upgraded, use this event to trigger the
System Upgraded notification
B) System Logs->events->system, use this event to trigger the System Up- graded
notification ANS A) System Logs->events->system.upgraded, use this event to trigger the System Upgraded notification
39. Script Include is a
ANS
B) My Groups Work
C) My Groups Tasks
D) My Teams Tasks
ANS B) My Groups Work
43. Which one of the following is a definition for transform maps in Servi-
ceNow?
A) A map that is used to store the history of the incident records
B) A map used to add data to encrypted fields
C) A map used to trigger Business Rules before the data is queued in the
outbound Web Service
D) A map to determine relationships between fields displaying in an Import Set
to fields in an existing table ANS D) A map to determine relationships between fields displaying in an Import Set to fields in an existing table
44. Multiple Choice, Single Line Text, and Select Box are what type of ele-
ments in ServiceNow?
A) Order Guides
B) Request Types
C) Variable Types
D) Related Lists
ANS C) Variable Types
45. What is the language used for scripting in ServiceNow?
A) Java
B) AngularJS
C) JavaScript
D) Jelly
ANS C) JavaScript
46. Which of the following is the primary way to interact with the applications
and data in a ServiceNow instance?
A) Service Portal
B) Workspace
C) Now Platform UI
D) Now Mobile
ANS C) Now Platform UI
47. A role is a
ANS
A) Set of users delegated to perform different tasks
B) Collection of tasks
C) Set of members to a subscription
50. Which of the following workflow types does the Now Platform provide?
A) Employee
B) Customer
C) End user
D) Information Technology (IT)
ANS A, B, & D) Employee, Customer, & Information Technology (IT)
51. What are the three main screen elements of the Now Platform User
Interface? Select 3 Answers from the below options.
A) Banner frame
B) Application frame
C) Application Navigator
D) Banner content
E) Content frame
ANS A, C, & E) Banner frame, Application Navigator, & Content frame
52. Which of the following would be included in the results when entering
"service" in the Navigation filter?
A) Only applications with a name containing "service"
B) All modules and sections within the Service Desk application
C) Only applications, sections, and modules with names containing "ser- vice"
D) Any module with a name containing "services"
ANS B & D) All modules and sections within the Service Desk application, & Any module with a name containing "services"
53. What do you select to personalize the system settings of the Now Plat- form
user interface?
A) Magnifying glass
B) Question mark
C) Gear
D) Logo
ANS C) Gear
54. Which of the following are ways to create a favorite? Select 3 Answers from
the below options
A) Drag the breadcrumbs of a filtered list to the Favorites tab
B) Drag an individual record to the Favorites tab
C) Select the personalization gear icon
D) Select the star of its corresponding section
57. Each ServiceNow solution provides its own guided setup. When imple-
menting IT Service Management (ITSM), where would you navigate in order to update Now Platform user interface branding, including company logo and colors? Select 2 Answers from the below options.
A) System Properties > Basic Configuration UI
B) System Properties > My Company
C) Guided Setup > ITSM Guided Setup
D) Team Development > Properties
ANS A & C) System Properties > Basic Config- uration UI16, & Guided Setup > ITSM Guided Setup
58. Which of the following branding features can be configured? Select 4
Answers from the options below.
A) Navigator responses
B) Banner image, text, and colors
C) Navigator position
D) Navigator background and text colors
E) Browser tab title
F) System date/time formatting
ANS B, D, E, & F) Banner image, text, and colors, Navigator background and text colors, Browser tab title, & System date/time formatting
59. What are some of the benefits often recognized by branding your in-
stance? Select 3 Answers from the below options.
A) Reduce service desk calls
B) Accelerate adoption rates
C) Create a shared identity
D) Gain user trust
E) Share comprehensive assignment rules
ANS B, C, & D) Accelerate adoption rates, Create shared identity, & Gain user trust
60. Lists provide context menus at three different levels. What are the names of
those context menus? Select 3 Answers from the below options.
A) List filter context menu
B) List title menu
C) List fields context menu
D) List description menu
