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Questions and answers related to the ServiceNow CSA exam. It covers topics such as Service Now User Authentication Methods, Table Access Control rules, filter elements, knowledge article states, User table, formatter, Service Catalog homepage, permissions, schema map, and Service Catalog orders. multiple-choice questions and their corresponding answers.
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Which are valid Service Now User Authentication Methods? (Choose three.) A. XML feed B. Local database C. LDAP D. SSO E. FTP authentication - B. Local database C. LDAP D. SSO Table Access Control rules are processed in the following order: A. any table name (wildcard), parent table name, table name B. table name, parent table name, any table name (wildcard) C. parent table name, table name, any table name (wildcard) D. any table name (wildcard), table name, parent table name - B. table name, parent table name, any table name (wildcard) In what order should filter elements be specified? A. Field, Operator, then Value B. Field, Operator, then Condition C. Operator, Condition, then Value D. Value, Operator, then Field - A. Field, Operator, then Value A knowledge article must be which of the following states to display to a user? A. Published B. Drafted C. Retired D. Reviewed - A. Published A User is stored in which table? A. User [sys_user] B. User [ sys_user_group] C. User [ syst_user_profile] D. User [user_profile] - A. User [ sys_user] A user is one record stored in the User[sys_user] table.
Users can view their user record in Self Service > My Profile. What is a formatter? Select one of the following. A. A formatter allows you to configure applications on your instance B. A formatter is a form element used to display information that is not a field in the record C. A formatter allows you to populate fields automatically D. A formatter is a set of conditions applied to a table to help find and work with data - B. A formatter is a form element used to display information that is not a field in the record The baseline Service Catalog homepage contains links to which of the following components? A. Record Producers, Order Guides, and Catalog Items B. Order Guides, Item Variables, and Workflows C. Order Guides, Catalog Items, and Workflows D. Record Producers, Order Guides, and Item Variables - A. Record Producers, Order Guides, and Catalog Items Which group of permissions is used to control Application and Module access? A. Access Control Rules B. UI Policies C. Roles D. Assignment Rules - C. Roles What is a schema map? A. A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items B. A schema map graphically organizes the visual task boards for the CMDB C. A schema map graphically displays the Configuration Items that support a business service D. A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema - D. A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema What is generated from the Service Catalog once a user places an order for an item or service? A. A change request B. An Order Guide C. A request D. An SLA -
B. Client C. Script D. Policies - B. Client