Download ServiceNow Practice Exam 05: Application Portfolio & Service Management and more Exams Meteorology in PDF only on Docsity!
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- **From an Application Portfolio Management (APM) perspective, what do Application Services represent?
- Installed Instances
- Servers
- Configuration Items
- Production Instances:** Answer: Installed Instances Explanation From an Application Portfolio Management (APM) perspective, Application Services represent Installed Instances.
- **A field can be added to a table and form by accessing which part of the Form Designer interface?
- Field Navigator
- Form Views
- Field Formatter
- Form Settings:** Answer: Field Navigator Explanation Using Form Designer, users can add a new field to a table and form by accessing the field navigator. The field navigator allows you to manage fields on the form. It contains the following elements: Filter: Allows text search on the currently selected tab. Fields: Displays a list of existing fields you can add to the current form. Field Types: Displays a list of field types you can add to the current form. Adding a field type to the form layout creates fields in the selected table when the form layout is saved.
- **(Rome) How can you quickly reference the most frequently used articles in Service Portal?
- By flagging them**
Study online at https://quizlet.com/_b9wnul **2) By marking them as favorites
- By creating a shortcut link for them
- By rating them or marking them as helpful:** Answer: By marking them as favorites Explanation You can quickly reference the most frequently used articles in Service Portal by marking them as favorites. You can access favorite articles quickly in the service portal from a My Favorites menu item in the portal header.
- **Which role can switch their form view?
- task_editor
- service_viewer
- personalize_form
- view_changer:** Answer: view_changer Explanation Users with the 'view_changer' role can switch their form view. 'task_editor' can edit protected task fields. 'personalize_form' can personalise forms, and 'service_viewer' provides access to read all services and offerings. Switching views submits the form, which saves all changes and triggers any onSub- mit client scripts that apply. You cannot switch form views on a new form that has not been saved yet. When a user switches views, the selected view is saved as a user preference, so the user sees the same view by default when the form opens. To switch between form views, click the context menu at the left side of the form header, and then select Views > [Desired View]:
- **Which of the following is a definition for transform maps in ServiceNow?
- A map that is used to store the history of the incident records.**
Study online at https://quizlet.com/_b9wnul **3) Number of articles expiring in the coming month
- Notification preference of the email recipients:** Answer: Number of articles expiring in the coming month Explanation The email notifications for expiring knowledge articles are available when the value of the glide.knowman.enable_article_expiry_notification property is set to true. The content of the email notification is determined by the number of articles expiring in the coming month:
- Up to 10 - The email notification includes a list of article links displayed in a tabular format and arranged in ascending order by their Valid to date. Clicking a link opens the article in Now Platform.
- More than 10 - The email notification includes a View the list of expiring articles link, which, when accessed, opens a list in Now Platform of all articles expiring in the next month.
- **Where do you navigate to see the notifications that are currently defined on the Now Platform?
- System Notifications > Definitions
- System Notification > Email > Notifications
- System Definitions > Notifications
- Notifications > Email > System Notifications:** Answer: System Notification > Email > Notifications Explanation You can navigate to System Notification > Email > Notifications to see the notifica- tions currently defined in the Now Platform.
- **How do you define conditions that are evaluated against users to determine which users can access catalogue items?
- Catalogue UI Policies [catalog_ui_policy]
- Catalogue Client Scripts [catalog_script_client]**
Study online at https://quizlet.com/_b9wnul **3) User criteria [user_criteria]
- Service Catalogue Configuration / Properties [system_properties_service- catalog_ui]:** Answer: User criteria [user_criteria] Explanation User Criteria [user_criteria] defines conditions evaluated against users to determine which users can access catalogue items.
- **Which of the following are true about the Branding Editor? Select 2 An- swers from the below options.
- Lets all users apply their own theme to a portal
- Applies a color theme to a portal
- Sets all buttons to the same color
- Allows only the 216 web-safe colors
- Previews changes as they are made:** Answers: a) Applies a color theme to a portal b) Previews changes as they are made Explanation The Branding Editor applies themes to a portal to allow compliance with corporate branding. The Branding Editor also allows change previews as they are made.
- **When using Form Designer, icons presented on each field include which of the following? Select 3 Answers from the below options.
- Edit icon
- Handle icon
- Field icon
- Remove icon**
Study online at https://quizlet.com/_b9wnul active by default, or it is automatically activated when upgraded from an earlier version to Orlando, Paris, Quebec or a later version.
- **Which group types are provided in the base system? Select 3 Answers from the below options.
- notification
- catalog
- approval
- itil
- survey:** Answers: a) catalog b) itil c) survey Explanation The following group types are provided in the base system: catalog, itil and survey. Use the Type field to define categories of groups. Once defined, you can use these categories to filter assignment groups based on the group type using a reference qualifier. For example, when selecting an assignment group from the Incident form, Type can be used to filter groups based on whether they are typically involved in the Incident management process.
- **In addition to the article ID, what do the knowledge management notifica- tion emails include to determine if an article is relevant?
- Customer feedback
- Article ratings
- Title of the article**
Study online at https://quizlet.com/_b9wnul 4) Date and time: Answer: Title of the article Explanation Notification emails include the title of the knowledge article in addition to the article ID so you can more easily decide whether the knowledge article is relevant.
- **Which of the following visualization types allow you to add multiple data sources of the same type in the UI Builder? Select 2 Answers from the below options.
- Single Score
- Time Series
- Pie and donuts
- Bars:** Answers: a) Time Series b) Bars Explanation You can add multiple data sources of the same type for time series (including Area, Column, Line, Stepline, and Spline) and bar (including Horizontal bar and Vertical bar) visualizations.
- **Which content type is NOT tracked in the history tab within the Application Navigator?
- Lists
- Homepages
- UI pages
- Records:** Answer: UI pages Explanation History tab entries are created for many types of content, including lists, records,
Study online at https://quizlet.com/_b9wnul **1) Data Policies are dependent on how a record is updated.
- Data Policies have a condition as part of the trigger.
- Data Policies are script-free, server-side application files.
- Data Policies can take different actions when the Conditions field evaluates to true or false.:** Answers: a) Data Policies have a condition as part of the trigger. b) Data Policies are script-free, server-side application files. c) Data Policies can take different actions when the Conditions field evaluates to true or false. Explanation Data Policies are script-free, server-side application files. Data Policies have a condition as part of the trigger. Data Policies can take different actions when the Conditions field evaluates to true or false. Data Policy Rules do not require scripting to set Mandatory and/or Read-only field attributes. Data Policies are not dependent on how a record is updated.
- **What item in the Knowledge Management Service Portal displays articles with the highest percentage of users, marking them helpful?
- Most Useful
- Most Viewed
- Featured
- Most Helpful:** Answer: Most Useful Explanation The Most Useful item in the Knowledge Management Service Portal displays articles with the highest percentage of users, marking them helpful. The homepage displays links to the featured, most viewed, and most useful articles
Study online at https://quizlet.com/_b9wnul using several widgets. The featured articles are displayed based on the keywords associated with the articles. Most viewed and most useful articles are displayed based on the articles' highest view and use count.
- **Which of the following list features requires permission to conduct?
- Selectable
- Sortable
- Searchable
- Editable:** Answer: Editable Explanation You can enter a value in the Search field (i.e. Searchable), click the column label (i.e. Sortable), double-click a field value and edit if permissions allow (i.e. Editable), or tick the box next to a record (Selectable) to take extra actions.
- **If an end-user wants to report an Incident, where does he/she navigate to on the service portal?
- In the Infrastructure Services Category in the Service Catalogue
- In the Software Category in the Service Catalogue
- In the Quick Links Category in the Service Catalogue
- In 'Can We Help You?' Category in the Service Catalogue:** Answer: In 'Can We Help You?' Category in the Service Catalogue Explanation If an end-user wants to report an incident, he/she navigates to the Can We Help You? Category in the Service Catalogue on the service portal.
- **What is Configuration Management System (CMS)?
- A set of tools and databases used to manage an organization's configura- tion data**
Study online at https://quizlet.com/_b9wnul § MS PowerPoint (.ppt) and (.pptx) § MS Excel (.xls) and (.xlsx) § PDF § PNG § JPEG Other document types, for example, .zip or .exe files, are automatically downloaded without requiring Document Viewer.
- **What is the auto-populated table name prefix when creating a new custom table in the global application?
- u_
- x_
- z_
- c_:** Answer: u_ Explanation A custom table is defined as any non-ServiceNow provided table you create or install on the Now Platform. When creating a new custom table in the global application, the table name is automatically prefixed with 'u_'.
- **Different form templates can be applied to a form by accessing the _______.
- Template creator
- Template bar
- Toggle template views
- Template editor:** Answer: Template bar Explanation The Template Bar allows users to select different templates to apply to the form. Use the template bar to apply, edit, and create templates. The template bar appears at the bottom of the form. Click a template, which appears in blue text, to apply them to the form. Use the buttons to the right to add, edit, and access the complete list of templates.
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- **What are the reasons organizations fail to complete implementation or realize business value from the CMDB? Select 3 Answers from the below options.
- Unknown Configuration Items
- Ill-defined relationships among Configuration Items
- Inconsistent data quality
- Too many non-IT Configuration Items:** Answers: a) Unknown Configuration Items b) Ill-defined relationships among Configuration Items c) Inconsistent data quality Explanation A challenge to consolidating and maintaining the CMDB is capturing unknown CIs, inconsistent data quality and ill-defined relationships.
- **Which Common Service Data Model (CSDM) domain does Business Capa- bility reside in?
- Design
- Sell/Consume
- Physical
- CMDB:** Answer: Design Explanation Business Capability resides in the Design domain of the Common Service Data Model (CSDM).
- **(Rome) How is the business duration calculated on a catalogue task once it is closed?
- Based on the Planned start and Planned end fields**
Study online at https://quizlet.com/_b9wnul 4) Determine specific CI information required to support capabilities and build organizational buy-in.: Answer: Determine specific CI information required to support capabilities and build organizational buy-in. Explanation You will need to involve the right stakeholders to determine the specific CI informa- tion required to support these capabilities and build organisational buy-in. This stakeholder group should include the process owner, process manager, and other subject matter experts for each of the processes.
- **Which of the following action is recommended when you want to perform system maintenance?
- Mark logged in users inactive.
- Terminate logged in users' sessions
- Lockout logged in users
- Impersonate logged in users:** Answer: Terminate logged in users' sessions Explanation The Now Platform provides the ability to view and terminate individual user sessions, lock out users from the system, and make users inactive. Terminating a specific user session effectively logs that user out of the next trans- action, usually the next browser click. Use the terminate sessions feature when you want to perform system maintenance. Locking a user out of the system means the user can no longer log in or generate any actions from any email messages that the user sends to the instance. Locking out users also terminates their user sessions. Making a user inactive means that the user does not show up in any fields that reference active users on the User table.
Follow these steps to terminate a specific user session:
- Navigate to User Administration > Logged in users. You can only see users who are logged into the same application node as you. If the Active field on a user record value is false, the user is logged in but not currently running a transaction. Most users appear inactive at any given time.
- Select the session you want to end.
- Click Lock Out Session.
Study online at https://quizlet.com/_b9wnul The session is terminated, and the user is redirected to the login page at the next attempted transaction. The user is not locked out. Multiple user sessions may be associated with one user. Terminating a user session only affects the specific session.
- **(Rome) Which option enables you to sort Visual Task Boards using criteria that you create?
- Edit Filter & Sort
- Breakdown Element
- Interactive Filter
- Load Filter:** Answer: Edit Filter & Sort Explanation You can sort Visual Task Boards using criteria that you create with a Sort-Filter option, grouping items by properties to help organise your cards. Only the board owner can create the sorting criteria and add, edit, or delete the criteria. The criteria appear as "read-only" for other users. You can edit your sorting criteria for both Freeform and Data-Driven boards by selecting the Edit Filter and Sort button.
- **Which of the following is the ServiceNow application used to construct and test API requests to a ServiceNow instance?
- REST API Explorer
- REST Request Builder
- REST API Provider
- REST Message Explorer:** Answer: REST API Explorer Explanation REST API Explorer is the ServiceNow application used to construct and test API requests to a ServiceNow instance.
- Which of the following describe Tasks? Select 3 Answers from the below options.
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- **Which field type allows users to use positive or negative values?
- Value
- Percent Complete
- FX Currency
- Decimal:** Answer: FX Currency Explanation 'FX Currency' field type allows users to use positive or negative values. Use FX (Foreign Exchange) Currency fields as an alternative to the standard (default) currency fields found in most applications. They are highly configurable, support the use of custom rate tables, report aggregations, and provide improved visibility into conversion calculations.
- **(Rome) Which reporting aggregation shows data variation from the aver- age value for a given field?
- Sum
- Standard deviation
- Average
- Count Distinct:** Answer: Standard deviation Explanation Aggregation enables you to apply calculations to data displayed in reports. You can use standard deviation to aggregate field values in your reports. You can apply the standard deviation calculation on the duration or numeric fields in your reports. Aggregating by using a standard deviation on performance indicators helps you analyse dispersions from the mean that is based on your key business parameters so that you can understand the reasons behind the variances. Here are the different aggregation options:
- The count aggregation gives the number of records in each report element.
- Count distinct provides the count of unique values for a given field.
- Average shows the arithmetic mean of the values for a given field.
- Sum shows the total of the aggregated values.
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- Minimum and Maximum show the least or greatest values for each displayed category.
- Standard deviation shows data variation from the average value for a given field.
- **A group is a:
- Collection of tasks
- Set of members to a subscription
- Collection of permissions
- Set of users delegated to perform different tasks
- Set of users who share a common purpose
- Individual to whom you have granted access to your ServiceNow instance- :** Answer: Set of users who share a common purpose Explanation A group is a set of users who share a common purpose. Groups may perform tasks such as approving change requests, resolving incidents, receiving email notifications, or performing work order tasks. Any business rules, assignment rules, system roles, or attributes that refer to the group automatically apply to all group members.
- **How do you embed report visualizations in the body of scheduled report emails?
- Include them as attachments
- Insert the report links
- Drag and drop images to the body section
- Select Embedded PNG:** Answer: Select Embedded PNG Explanation You can select Embedded PNG to embed the report visualization in the body of the email. Large images are scaled to fit the email.
