SHRM Senior Certified Professional SCP 2024 Exam Study Guide, Exams of Human Resource Management

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SHRM Senior Certified Professional SCP 2024

Exam Study Guide Questions and Answers

100% Pass | Graded A+

David Mungai [Date] [Course title]

SHRM Senior Certified Professional SCP

2024 Exam Study Guide Questions and

Answers 100% Pass | Graded A+

What is Business Acumen - Answer>> Understanding Profitability, The cash flow, and the business niche Why is Business Acumen important - Answer>> it allows HR professionals to create long-term strategies that align with a business's goals and objectives while hiring the right people with relevant skills to bring rewarding outcome for the business in the future. How do you Develop business acumen - Answer>> understanding finances, getting familiar with current business strategies, and understanding business environment. What is needed for an organization to succeed in regards to communication - Answer>> The communication to bridge the gap between management and employees. What are the 4 steps to creating effective internal communication strategy - Answer>> understand the way your company operates and what employees expect from management. Set clear and achievable goals for employees. Put effective channels in place to streamline communication. Plan the extent to which information will be shared internally. Why is face-to-face communication important - Answer>> Personalized emails take time that companies lack and do not include facial expressions and tone of voice. What does an effective HR strategy align - Answer>> Employees goals with company goals

Why is decision quality important in critical evaluations? - Answer>> It allows HR professionals to narrow down their choices and compare each choice with the other. Through this, they assess what option works best for the company, and can rule out any assumptions and biases that may be affecting the decisions. What is ethical practice? - Answer>> The act of seamlessly integrating common moral values into everyday business practices. What is considered everyday business practices? - Answer>> All activities fro the top of the hierarchy to the bottom, such as recruitment, account managing, sales procedures, etc. What is cultural effectiveness? - Answer>> The ability to value and consider the perspectives and backgrounds of all parties What are the benefits of ethical practices? - Answer>> Accepting of all backgrounds that boast employee morale and create more loyal workforce, better customer interactions due to ethical sales team, honest company image that keeps current investors loyal and attracts new investors, and environmental protection that creates better relationships in customer and supplier pools. How can a company have ethical practices? - Answer>> Keep records confidential, highlight consequences of actions, stay up to date with rules and regulations,. be selective about managerial positions, and highlight Diversity and Inclusion. How can a company improve cultural effectiveness? - Answer>> Appreciate and celebrate differences, encourage personal growth, reduce generational gap by mixing different

generations, assign culture educators, and encourage adaptability. How is leadership characterized? - Answer>> social impact link between 2 or more people who rely on one other to achieve common goals What is maintenance requirement? - Answer>> The need for people to be accepted and strive to work together What are task needs? - Answer>> The need for the team to manage advancement toward achieving the goal that led to the formation of the group What is Goal-Set Theory? - Answer>> People will perform better at work if they have demanding, defined, and agreed upon performance goals or targets. What is expectancy theory? - Answer>> People choose the more appealing goal when presented with 2 or more options. People will choose the option with the highest self benefit and fewest self drawbacks. What is attribution theory? - Answer>> Primarily based on Fritz Heider's work, this is the process by which a person perceives events as being generated by a specific component of a generally stable environment. Self-Determination Theory - Answer>> We are motivated by three higher-order needs: Expertise (Need to know the environment), independence (need to operate autonomy), and affiliation (need for belonging).

What are the 4 types of leadership styles? - Answer>> Directive, Supportive, Participative, and Achievement Oriented Directive Leadership? - Answer>> Leaders that give explicit instructions to their subordinates. Supportive Leadership? - Answer>> Employees receive emotional support from their bosses. Participative Leadership? - Answer>> Means of indirectly directing strategic choices for workers with a high internal locus of control. Achievement Oriented Leadership? - Answer>> Set goals for their personnel and encourage them to achieve these goals. Transformative Leaders? - Answer>> Align their goals with those of their employees Transactional Leaders? - Answer>> Guarantee employees will exhibit appropriate behaviors and deliver resources in exchange for their benefits. What 4 tools do Tranformative leaders have to influence employees and build dedication? - Answer>> Charisma, Vision, Intellectual Stimulation, and Individualized Consideration. What is the difference between performance and talent calibration? - Answer>> Performance is focused on a specific period where as talent is focused on future-oriented to measure general robustness and talent pool. What is the performance calibration process? - Answer>> Appraisal (managers evaluating teams), Calibration (discussion of

appraisals in relation to overall organization and departmental statistics), and Feedback (managers getting feedback on organizations quality standards and how members of their team fair in comparison inside and outside company). Rational Approach in Influencing? - Answer>> The use of facts, evidence, and logical arguments to persuade people that your point of view is the best option Personal Appeal in Influencing? - Answer>> Requires rapport and communication between a leader and the people who are being persuaded. The leader ask for a special favor. Forming Coalitions in Influencing? - Answer>> A group of people working together to achieve a single goal. What is the value of having a relaxed relationship with coworkers?

• Answer>> Employees performance, productivity, communication, collaboration and cooperation improve. When does conflict no longer become beneficial to a company? - Answer>> When organizations need to concentrate resources away from performance and goal fulfillment toward resolving a dispute. What are the 4 types of conflict? - Answer>> Goal conflict, cognitive conflict, affective conflict, and behavioral conflict What is goal conflict? - Answer>> When one person or group desires a different conclusion than the others. What is cognitive conflict? - Answer>> When one person or group has ideas or attitudes that are incompatible with those of others. Common in political arguments.

accommodating, making concesssions, competing, or working together. When it comes to adopting a conflict resolution technique, what are the 2 dimensions the Thomas-Kilmann specifies? - Answer>> Assertiveness and Teamwork When choosing the best method for resolving a conflict, what variables must you examine to determine the appropriate strategy? - Answer>> The consequences for you or others if your desires are not met, the ramifications of deciding to be more forceful, and whether or not there is a joint or cooperative solution. What is the first step necessary in any recruitment strategy? - Answer>> Develop adequate staffing strategies and projections to identify how many personnel they will require. What are internal factors organizations need to consider before recruitment? - Answer>> Financial restrictions, employee unions, levels of production, current sale trends, expansion plans. What are external factors organizations need to consider before recruitment? - Answer>> Technology advancement, Amendments in legislation, unemployment rates, change in population, distribution of population, and competition. What are elements to consider when making a recruitment strategy? - Answer>> Make use of staffing plans, confirm job analysis is accurate, what are the job requirements and description, establish an internal system for evaluating if internal candidates are ready for the position, and determine the most effective recruitment methods for the post.

Before starting recruitment, what should a company conduct? - Answer>> a job diagnostic survey to identify job characteristics What is a job description? - Answer>> list of task, duties, and objectives that the job requires. What are job specifications? - Answer>> Explains the skills and talents that a person must possess to perform the particular job. What is the difference between a Task-Based and Skill/Competency-Based Analysis? - Answer>> A task based list each task specifically and each step is clear in direction (ex. prepare reports, cold-call three customers a day). A Skill/competency is less clear and more objective with high level goals (ex. able to work with teams, innovative). What are the most common reasons employees leave a company? - Answer>> Problems with the jobs they are doing, problems with the boss, incompability with the company's culture, or unhealthy working conditions. What do 90% of managers believe is the reason employees leave a company? - Answer>> Compensation What are the 5 most typical reasons for an employee leaving their company? - Answer>> Mismatch between the task and the employee's abilities, lack of development, internal pay equity, management, and workload. What are some examples of empowering employees? - Answer>> Encourage fresh ideas and ways of doing things. Ensure employees have access to the information they require to perform their duties. Use management approaches that encourage employee involvement, feedback and ideas.

current process, Analyze data to uncover root flaws, Improve the procedure, and Control how the process is carried out. DMADV - Answer>> Six Sigma used to create new processes, products, or services. Define the objective, Measure the important components and capabilities, Analyze the data, Design and test the process, and Validate simulations. What 5 project management processes appear in almost every project? - Answer>> Initiating, Planning, Executing, Monitoring and Controlling, and Closing. What is Work Breakdown Structure (WBS)? - Answer>> Strategy for finishing complex, multistep project in project management. It is a strategy for breaking down large projects into smaller chunks and completing them more quickly and efficiently. What are the 5 steps for strategic planning process? - Answer>> Initial Evaluation, Situational Analysis, Developing a Strategy, International/Global Strategy, and Implementation of the Strategy. What is HR Managerial Strategy? - Answer>> Planning, Organizing and Directing What is HR Operation Strategy? - Answer>> Recruiting, Analyzing, and Compensation and Welfare What is HR Advising Strategy? - Answer>> Providing high-level management and individuals with advice when formulating new policies and procedures.

What 2 main principles must a company consider when trying to improve employee relations? - Answer>> Honesty and Keeping promises. Key responsibilities of Employee Relations? - Answer>> Ensure managers are meeting with employees on a regular accordance, eliminate issues present between management and workers, get feedback from employees, Share feedback with employees on proposed policy changes, make sure employees feel appreciated. listen to complaints, and organize company benefits. What needs to first happen for a union election to take place? - Answer>> 30% of the worker population need to sign an authorization form and once met the request is sent to the NLRB. What is a hot cargo agreement? - Answer>> Agreement between employer and union where the employer agrees to stop doing business with another employer who is in dispute with the union. What does OE&D stand for? - Answer>> Organizational Effectiveness and Development What are the Behavioral Interventions? - Answer>> Interpersonal Relations, Role-Playing, Management by Objectives, and Developing the Grid What are the Non-Behavioral interventions? - Answer>> Organizational Structure Redesign and Job Enrichment What are the Miscellaneous Interventions? - Answer>> Team Building, Survey Feedback

What are the 4 types of CSR - Answer>> Environmental Responsibilities, Ethical Responsibilities, Economic Responsibilities, and Philanthropic Responsibilities. What are the benefits of CSR? - Answer>> Saving money on operating costs, enhancing influence in the industry, funding opportunities, risk management, being an "employer of choice", and preserving the environment. What 2 basic parts does diversity refer to? - Answer>> How one identifies oneself and how one is regarded by one's peers. Definition of Inclusion? - Answer>> the achievement of a work environment in which all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organizations success. What is Conflict Resolution? - Answer>> Settling a dispute among parties by reaching a peaceful and practical resolution What are the different types of conflict? - Answer>> Relationship, task, intergroup, and value. What is the most important part of the conflict resolution process?

• Answer>> Both aggrieved parties acknowledge and recognize that there is indeed an argument What are the conflict resolution strategies and methods? - Answer>> Assertiveness, Communication, Avoidance, Collaborating, and Compromising What is a mediator's main goal in conflict resolution? - Answer>> Generate a solution that works for both sides.

What is the Risk Management Process? - Answer>> Identification, Assessment, Planning (Acceptance, Avoiding, Modifying, Transferring and Sharing), Implementation, and Observing. What strategies are used in developing a total rewards system? - Answer>> Analyzing, Designing, Executing, and Evaluating What does EAP stand for? - Answer>> Employee Assistance Programs Telework Enhancement Act of 2010 - Answer>> All workers to work remotely with a written agreement and performance maintain at same level. What were the key challenges HR Managers identified with remote work? - Answer>> Too much focus on productivity over mental health, absence of telework culture, lack of professional development opportunities, and use of monitoring and tracking tools instead of personal trust. What qualities does a strong and effective remote leader have? - Answer>> Attentiveness, Empathy, Flexibility, Effective Motivators, and Trust. Turnover rate? - Answer>> Number of employees who leave / total number of employees Absenteeism rate? - Answer>> Number of workdays missed by employee(s) / total workdays Time to Fill? - Answer>> Total days taken to fill a job / number of hires