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SLA for the VM in Microsoft Azure, Study notes of Computer Science

Madurai Kamaraj UniversityComputer Science

SLA For the AZURE VM Microsoft

Typology: Study notes

2016/2017

Uploaded on 09/25/2017

karthirk2k7
karthirk2k7 🇮🇳

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LEGAL: SERVICE LEVEL AGREEMENTS (/en-us/support/legal/sla/)
SLA for Virtual Machines
Last updated: April 2017
• For all Virtual Machines that have two or more instances deployed in the same Availability
Set, we guarantee you will have Virtual Machine Connectivity to at least one instance at
least 99.95% of the time.
• For any Single Instance Virtual Machine using premium storage for all Operating System
Disks and Data Disks, we guarantee you will have Virtual Machine Connectivity of at least
99.9%.
Virtual Machines
>
Introduction
This Service Level Agreement for Microsoft Online Services (this “SLA”) is a part of
your Microsoft volume licensing agreement (the “Agreement”). Capitalized terms used
but not defined in this SLA will have the meaning assigned to them in the Agreement.
This SLA applies to the Microsoft Online Services listed herein (a “Service” or the
“Services”), but does not apply to separately branded services made available with or
connected to the Services or to any on-premises software that is part of any Service.
If we do not achieve and maintain the Service Levels for each Service as described in
this SLA, then you may be eligible for a credit towards a portion of your monthly
service fees. We will not modify the terms of your SLA during the initial term of your
subscription; however, if you renew your subscription, the version of this SLA that is
current at the time of renewal will apply throughout your renewal term. We will
provide at least 90 days’ notice for adverse material changes to this SLA.
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LEGAL: SERVICE LEVEL AGREEMENTS (/en-us/support/legal/sla/)

SLA for Virtual Machines

Last updated: April 2017

  • For all Virtual Machines that have two or more instances deployed in the same Availability Set, we guarantee you will have Virtual Machine Connectivity to at least one instance at least 99.95% of the time.
  • For any Single Instance Virtual Machine using premium storage for all Operating System Disks and Data Disks, we guarantee you will have Virtual Machine Connectivity of at least 99.9%. > Virtual Machines

Introduction

This Service Level Agreement for Microsoft Online Services (this “SLA”) is a part of your Microsoft volume licensing agreement (the “Agreement”). Capitalized terms used but not defined in this SLA will have the meaning assigned to them in the Agreement. This SLA applies to the Microsoft Online Services listed herein (a “Service” or the “Services”), but does not apply to separately branded services made available with or connected to the Services or to any on-premises software that is part of any Service. If we do not achieve and maintain the Service Levels for each Service as described in this SLA, then you may be eligible for a credit towards a portion of your monthly service fees. We will not modify the terms of your SLA during the initial term of your subscription; however, if you renew your subscription, the version of this SLA that is current at the time of renewal will apply throughout your renewal term. We will provide at least 90 days’ notice for adverse material changes to this SLA.

General Terms

"Applicable Monthly Period" means, for a calendar month in which a Service Credit is owed, the number of days that you are a subscriber for a Service. "Applicable Monthly Service Fees" means the total fees actually paid by you for a Service that are applied to the month in which a Service Credit is owed. "Downtime" is defined for each Service in the Services Specific Terms below. "Error Code" means an indication that an operation has failed, such as an HTTP status code in the 5xx range. "External Connectivity" is bi-directional network traffic over supported protocols such as HTTP and HTTPS that can be sent and received from a public IP address. "Incident" means (i) any single event, or (ii) any set of events, that result in Downtime. "Management Portal" means the web interface, provided by Microsoft, through which customers may manage the Service. "Service Credit" is the percentage of the Applicable Monthly Service Fees credited to you following Microsoft’s claim approval. "Service Level" means the performance metric(s) set forth in this SLA that Microsoft agrees to meet in the delivery of the Services. "Service Resource" means an individual resource available for use within a Service. "Success Code" means an indication that an operation has succeeded, such as an HTTP status code in the 2xx range. "Support Window" refers to the period of time during which a Service feature or compatibility with a separate product or service is supported. Claims In order for Microsoft to consider a claim, you must submit the claim to customer support at Microsoft Corporation including all information necessary for Microsoft to validate the claim, including but not limited to: (i) a detailed description of the Incident; (ii) information regarding the time and duration of the Downtime; (iii) the number and location(s) of affected users (if applicable); and (iv) descriptions of your attempts to resolve the Incident at the time of occurrence. For a claim related to Microsoft Azure, we must receive the claim within two months of the end of the billing month in which the Incident that is the subject of the claim occurred. For claims related to all other Services, we must receive the claim by the end

Definitions

Terms

  1. Due to factors outside our reasonable control (for example, natural disaster, war, acts of terrorism, riots, government action, or a network or device failure external to our data centers, including at your site or between your site and our data center);
  2. That result from the use of services, hardware, or software not provided by us, including, but not limited to, issues resulting from inadequate bandwidth or related to third-party software or services;
  3. Caused by your use of a Service after we advised you to modify your use of the Service, if you did not modify your use as advised;
  4. During or with respect to preview, pre-release, beta or trial versions of a Service, feature or software (as determined by us) or to purchases made using Microsoft subscription credits;
  5. That result from your unauthorized action or lack of action when required, or from your employees, agents, contractors, or vendors, or anyone gaining access to our network by means of your passwords or equipment, or otherwise resulting from your failure to follow appropriate security practices;
  6. That result from your failure to adhere to any required configurations, use supported platforms, follow any policies for acceptable use, or your use of the Service in a manner inconsistent with the features and functionality of the Service (for example, attempts to perform operations that are not supported) or inconsistent with our published guidance;
  7. That result from faulty input, instructions, or arguments (for example, requests to access files that do not exist);
  8. That result from your attempts to perform operations that exceed prescribed quotas or that resulted from our throttling of suspected abusive behavior;
  9. Due to your use of Service features that are outside of associated Support Windows; or
  10. For licenses reserved, but not paid for, at the time of the Incident. Services purchased through Open, Open Value, and Open Value Subscription volume licensing agreements, and Services in an Office 365 Small Business Premium suite purchased in the form of a product key are not eligible for Service Credits based on service fees. For these Services, any Service Credit that you may be eligible for will be credited in the form of service time (i.e., days) as opposed to service fees, and any references to “Applicable Monthly Service Fees” is deleted and replaced by “Applicable Monthly Period.”

SLA details

"Announced Single Instance Maintenance" means periods of Downtime related to network, hardware, or Service maintenance or upgrades impacting Single Instances. We will publish notice or notify you at least five (5) days prior to the commencement of such Downtime. "Availability Set" refers to two or more Virtual Machines deployed across different Fault Domains to avoid a single point of failure. "Data Disk" is a persistent virtual hard disk, attached to a Virtual Machine, used to store application data. "Fault Domain" is a collection of servers that share common resources such as power and network connectivity. "Operating System Disk" is a persistent virtual hard disk, attached to a Virtual Machine, used to store the Virtual Machine’s operating system. "Single Instance" is defined as any single Microsoft Azure Virtual Machine that either is not deployed in an Availability Set or has only one instance deployed in an Availability Set. "Virtual Machine" refers to persistent instance types that can be deployed individually or as part of an Availability Set. "Virtual Machine Connectivity" is bi-directional network traffic between the Virtual Machine and other IP addresses using TCP or UDP network protocols in which the Virtual Machine is configured for allowed traffic. The IP addresses can be IP addresses in the same Cloud Service as the Virtual Machine, IP addresses within the same virtual network as the Virtual Machine or public, routable IP addresses. "Maximum Available Minutes" is the total accumulated minutes during a billing month for all Virtual Machines that have two or more instances deployed in the same Availability Set. Maximum Available Minutes is measured from when at least two Virtual Machines in the same Availability Set have both been started resultant from action initiated by Customer to the time Customer has initiated an action that would result in stopping or deleting the Virtual Machines. "Downtime" is the total accumulated minutes that are part of Maximum Available

Additional Definitions

Monthly Uptime Calculation and Service Levels for Virtual

Machines in an Availability Set

MONTHLY UPTIME PERCENTAGE SERVICE CREDIT

Version History

1.6 (/en-us/support/legal/sla/virtual-machines/v1_6/) Last updated: April 2017 Release notes: Added ‘X 100’ to the monthly uptime availability formulas to fix a typo. 1.5 (/en-us/support/legal/sla/virtual-machines/v1_5/) Last updated: March 2017 Release notes: Improved SLA by adding 100% service credit guarantee if uptime falls below 95%, and excluded temporary disks from the requirement to have premium storage on the single-instance SLA. 1.4 (/en-us/support/legal/sla/virtual-machines/v1_4/) Last updated: November 2016 Release notes: Updates related to maximum available minutes 1.3 (/en-us/support/legal/sla/virtual-machines/v1_3/) Last updated: November 2016 Release notes: Added a new, Single-Instance Virtual Machine SLA 1.2 (/en-us/support/legal/sla/virtual-machines/v1_2/) Last updated: July 2016 Release notes: Updated SLA to include Virtual Machine connectivity 1.1 (/en-us/support/legal/sla/virtual-machines/v1_1/) Last updated: April 2016 Release notes: Moved the Virtual Machine section out of Cloud Services SLA to the Virtual Machines SLA 1.0 (/en-us/support/legal/sla/virtual-machines/v1_0/) Last updated: March 2015

SLA for all Microsoft Online Services (http://www.microsoftvolumelicensing.com/DocumentSearch.aspx? Mode=3&DocumentTypeId=37) Virtual Machines (/en-us/services/virtual-machines/) SAP HANA on Azure Large Instances (/support/legal/sla/sap-hana-large/)

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