Download Smart Serve Certification Exam: Questions and Answers and more Exams Business Administration in PDF only on Docsity!
2024 Smart Serve Certification Exam
NewLatest Updated Version with All
Questionsfrom Actual Past Exam and
100% CorrectAnswers
Since alcohol is a ____, it ______ the central nervous system and impacts how a person thinks, acts, and moves - ...ANSWER...depressant; slows the amount of alcohol in the bloodstream - ...ANSWER...blood alcohol concentration (BAC) Alcohol is metabolized ____ than it is absorbed - ...ANSWER...more slowly What % of alcohol content is eliminated from the bloodstream - ...ANSWER...90% What % of alcohol content is eliminated through a person's breath, sweat, and urine? - ...ANSWER...10% At what rate is alcohol eliminated from the body - ...ANSWER...one drink per hour two main factors that affect BAC levels - ...ANSWER... of drinks; how quickly drinks are consumed
T/F: BAC continues to rise after a person's stopped drinking - ...ANSWER...True most important factor impacting BAC - ...ANSWER...time how much can alcohol elimination rate vary based on a person's sex and weight? - ...ANSWER...0.01 - 0. mg/ml/hr three general classes of alcohol - ...ANSWER...beer, wine, spirits standard drink of beer - ...ANSWER... 12 oz, 5% alcohol standard drink of wine - ...ANSWER... 5 oz, 12% alcohol standard drink of spirits - ...ANSWER...1.5 oz, 40% alcohol amount of pure alcohol in any standard drink - ...ANSWER...0.6 oz (17 ml) standard drink formula - ...ANSWER...60 / alcohol % = amount (in oz) a state in which a person's normal capacity to think, act, and move is impaired by alcohol, cannabis, or other drugs - ...ANSWER...intoxication traffic light system - ...ANSWER...green (go), yellow (slow down), red (stop)
T/F a greater tolerance to alcohol lowers a person's BAC - ...ANSWER...false when was prohibition lifted in Canada? - ...ANSWER... 1927 What is required by any business wishing to sell or serve alcohol? - ...ANSWER...Liquor Sales Licence Where are special occasion permits required for the service of alcohol? - ...ANSWER...At an event in any location other than a licensed establishment, a private place, or a residence Endorsements are ____ to a liquor sales licence - ...ANSWER...additions ______ allow licensed establishments to sell and serve alcohol under specific circumstances. - ...ANSWER...endorsements AGCO stands for... - ...ANSWER...Alcohol and Gaming Commission of Ontario permissible hours for the sale and service of alcohol in a licensed establishment - ...ANSWER...mon-sun, 9 am - 2 am new years eve, 9 am - 3 pm daylights savings rules (fall) - ...ANSWER...turn the clock back from 2 am to 1 am
daylights savings rules (spring) - ...ANSWER...turn the clock forward from 2 am to 3 am Evidence of alcohol must be cleared away within ___ minutes after the stop-service time - ...ANSWER... 45 Only sell and serve alcohol from the ____, ___ , or ___ - ...ANSWER...LCBO, The Beer Store, manufacturer's retail stores. keep records for drink modifications (i.e. adding water to a drink) for at least __ year(s) - ...ANSWER... T/F licensees can choose to have their liquor sales licence apply to the whole premises - ...ANSWER...true Sandy's Law - ...ANSWER...Every establishment serving or selling alcohol must display a sign warning women that drinking alcohol during pregnancy can cause Fetal Alcohol Spectrum Disorder (FASD). What two documents must be displayed in any establishment selling alcohol? - ...ANSWER...Sandy's Law poster; Liquor Sales Licence seven types of endorsements - ...ANSWER...brew pub; wine pub; caterer's; room service; mini-bar; golf course; bring your own wine (BYOW);
3 rules for BYOW - ...ANSWER...- the bottle must be sealed and unopened when it is brought into the establishment
- the bottle must be opened by an employee of the establishment
- a customer can take home any unopened or unfinished wine, provided it has been securely closed by the licensee. take home the rest - ...ANSWER...all liquor sales licensees have the option to reseal a partially consumed bottle of commercially-made wine for patrons to take home T/F a customer can take home an unopened bottle of wine when it's ordered with food for takeout - ...ANSWER...True T/F: Smart Serve certification is required under an SOP
- ...ANSWER...false, though it is strongly recommended two types of permits - ...ANSWER..."no sale"; "sale" a "no sale" permit is required when... - ...ANSWER...An event is held in a location other than a private place or residence, alcohol is served free of charge a "sale" permit is required when... - ...ANSWER...Alcohol is sold, either through a cash bar or alcohol tickets, admission is charged
types of events - ...ANSWER...private, public, industry promotional, tailgate a ____ event is only for individuals who have been invited by the host (i.e. birthday parties, weddings)
...ANSWER...private You must be this old to sell alcohol - ...ANSWER... Establishments that serve alcohol are required to also serve this - ...ANSWER...Food, non-alcoholic beverages This act determines who can sell, buy alcohol - ...ANSWER...Liquor License Act The Liquor License Act is issued by this group - ...ANSWER...Alcohol and Gaming Commission of Ontario This is a policy that means unfinished commercially made wine can be removed from premises by patron
...ANSWER...Take Home the Rest (THTR) Establishment must do this to THTR wine - ...ANSWER...Reseal partial bottle with cork flush with top THTR applies to only which type of alcohol - ...ANSWER...Wine This policy allows patrons to bring wine with them to restaurants - ...ANSWER...Bring Your Own Wine (BYOW)
The AGCO does these 4 things - ...ANSWER...Regulates sale/service, reviews applications, issues endorsements, and inspects facilities Anywhere that isn't licensed, private, or a residence requires this to sell/serve alcohol - ...ANSWER...Special Occasion Permit These are the maximum fines/penalties - ...ANSWER...$100,000 plus 1 year ($250,000 for corp.) $200,000 plus 1 year for selling to minors ($500, for corp.) Servers have these 2 main responsibilities - ...ANSWER...Don't serve someone who shouldn't buy, Don't serve anyone intoxicated Servers/establishments have these rights - ...ANSWER...Deny entry, eject guests, refuse to serve Establishments cannot deny entry to - ...ANSWER...AGCO inspectors, law enforcements, firefighters, government inspectors These people are not permitted into establishments - ...ANSWER...Under 19 if not allowed, someone who has been barred, someone already asked to leave that day, someone selling drugs or doing illegal things A standard drink of beer is this much - ...ANSWER...a 12oz 5% glass
A standard drink of wine is this much - ...ANSWER...a 5oz 12% glass A standard drink of liquor is this much - ...ANSWER...1.5oz 40% alcohol This is the equation to figure out how much is a standard drink - ...ANSWER...% of alcohol * ounces = 60 This percentage of alcohol is excreted through sweat, breath, urine - ...ANSWER...10% The liver can process this many drinks per hour on average - ...ANSWER... This is the legal limit for BAC - ...ANSWER 05 This is the legal limit for criminal BAC - ...ANSWER 08 A BAC of .05 is this many milligrams per this many millileters of blood - ...ANSWER ................................................................. 50mg/100ml Name some factors that affect BAC - ...ANSWER...Environment, tolerance, time between drinks, body fat, gender, body size, physical health/fitness/age, medication, food/water consumed Name some signs of inebriation - ...ANSWER Poor judgement, coordination/balance, reason/caution/memory, loss of self control an inhibitions, changing vital signs or physical appearance
These are things to consider when listening and observing guests - ...ANSWER...Tone of voice, volume, slurring These are things to consider when assessing guest body language - ...ANSWER...Slower, uncoordinated These are some questions to ask when assessing guests' conditions - ...ANSWER...Are they driving? Is there a designated driver? How are they what is their mood? After initial assessment of guest this must be done throughout visit - ...ANSWER...Keep communicating - continue to talk and assess often These are some methods to keep track of how much guests have had to drink - ...ANSWER...Use their tab, keep a separate tab for individual drink orderers, use separate glass for non-alcoholic drinks Use this system to categorize guests for easy triage - ...ANSWER...Traffic light system Alcohol can take this long to hit the brain so guests must be evaluated often - ...ANSWER...30 minutes Establishments need to have this code that they abide by for alcohol serving - ...ANSWER...Responsible Alcohol House Policy
A responsible alcohol house policy must do these 2 things - ...ANSWER...Give clear and consistent guidelines to carry out philosophy, include a goal statement List some ways to slow service to a customer - ...ANSWER...Avoidance, prioritize other tables, offer water, distract with conversations, give bar snacks List some ways to stop service - ...ANSWER...Do it in private, calm body language, non-judgemental, show concern, be firm, know the steps, alert back-up, practice List the steps to prevent guest from driving away when drunk - ...ANSWER...Convince them not to, ask a sober companion to drive, ask for their car keys, call a cab If a guest refuses to avoid driving you must do this - ...ANSWER...Call police List the information you must get if a drunk drives away
- ...ANSWER...Make/model of car, license plate , Direction List some steps to take if it starts to get rowdy - ...ANSWER...Stop before it starts, talk to manager, move other guests away, call police Grocery stores can sell alcohol during these hours - ...ANSWER...M-Sat 9am-11pm Sunday 11am-6pm
T/F: You could be held civilly and/or criminally liable if you serve too much alcohol to a customer - ...ANSWER...True ____ events are open to the public, and allow for fundraising/profit from the sale of alcohol - ...ANSWER...public ____ events are held to promote a manufacturer's product through sampling - ...ANSWER...industry promotional T/F industry promotional events are allowed to profit from the sale of alcohol - ...ANSWER...false ____ events are generally considered outdoor social gatherings, where attendees are permitted to bring their own alcohol - ...ANSWER...tailgate events (TEP) to be eligible for a TEP, the event must be ___ - ...ANSWER...an outdoor event, held at ground level, that is held in connection with, and in proximity to, a professional, semi-professional, or post-secondary sporting event T/F at tailgating events, attendees must be permitted to bring their own alcohol - ...ANSWER...true the only person permitted to sell alcohol at a tailgate event is ___ - ...ANSWER...the permit holder
T/F permit holders for tailgate events can sell and serve homemade alcohol and/or alcohol made at a brew or fermented on premise facility - ...ANSWER...false T/F attendees at tailgate events can bring and consume homemade alcohol and/or alcohol made at a brew or on premise facility - ...ANSWER...true what is the time range that permits the sale/serving/consumption of alcohol at tailgate events?
- ...ANSWER...9 am - 2 am, mon- sun 9 am - 3 am, new years eve 3 places where alcohol can be sold in a retail environment - ...ANSWER...grocery stores manufacturers' on and off sites farmers' markets what types of liquor can be sold in grocery stores? - ...ANSWER...beer, cider, and wine what types of liquor can be sold by manufacturers' on and off sites - ...ANSWER...wine, beer, cider wine sold at farmers' markets must be ___ - ...ANSWER...100% Ontario wine cider sold at farmers' markets must be ___ - ...ANSWER...made from 100% Ontario apples
a licensed store must display beer and cider ____ - ...ANSWER...together T/F a licensed store can display beer and wine together
- ...ANSWER...false; they must be displayed separately a proportion of the containers of beer, wine, or cider on display at a licensed store must be produced by ___ breweries, cideries, and wineries - ...ANSWER...small T/F: on manufacturer's on-site retail stores, customers cannot carry a sample/consume it in an area other than the sampling area - ...ANSWER...false T/F: samples cannot be sold at a profit - ...ANSWER...true 2 ways liquor can be delivered - ...ANSWER 1. Licensed Liquor Delivery Services
- Liquor Sales Licensees selling liquor with food for takeout or delivery T/F: all types of liquor that is securely closed can be sold for takeout/delivery with food - ...ANSWER ................................................................................................true T/F: there is no limit on the amount of liquor that can be sold for takeout/delivery - ...ANSWER true T/F licensees are required to charge for delivery - ...ANSWER...false; they can though if they choose
During what times are the sale and delivery of liquor with food allowed? - ...ANSWER...between 9 am - 11 pm T/F: You can deliver to the person who did not pay for the alcohol, so long at they are at the delivery address and at least 19 - ...ANSWER...true 8 pieces of information to record for delivery/takeout of alcohol - ...ANSWER...1. name and address of the licensee
- name and address of the purchaser
- delivery address
- kinds and quantities of liquor delivered
- date the order is placed 6 date of delivery
- price of liquor (+ delivery fee, if any)
- name of delivery person and their delivery licence number (if not an employee of the liquor sales licensee) _____ means that an individual can sue you for damages
- ...ANSWER...civil liability
