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Smart Serve Exam 2024: Verified Questions and Answers, Exams of Hospitality and Tourism

St Clair County Community CollegeHospitality and Tourism

A comprehensive set of questions and answers related to the smart serve exam, covering topics such as alcohol service regulations, legal requirements, and responsible serving practices. It is a valuable resource for individuals seeking to obtain their smart serve certification, offering insights into key concepts and potential exam questions.

Typology: Exams

2023/2024

Available from 12/30/2024

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Smart Serve Exam 2024 /110 Verified Questions With
Complete Solutions Graded (A+)
Quiz :Offences that could be served? (7) - √Answer :-Fined
-Arrested
-Served Jail Time
-Temporary Licence Suspension
-Criminal Charges
-Academic Sanctions
-Job Loss
Quiz :Special Occasion Permits are required: - √Answer :-In any location other
than a residence, private place, or licensed establishment.
-Picnic
-Required to serve alcohol at events in any
-Residence
-Private Place
-Licensed Establishment
-Applies whether or not there is a cost to the alcohol
-Not required in liquor sales license, caterers enforcement, or private places
-Allows permit holder to get alcohol at LCBO, beer store and Ontario wine
stores.
Quiz :What is required by any business that sells or serves alcohol? - √Answer
:Liquor Sales Licence
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Download Smart Serve Exam 2024: Verified Questions and Answers and more Exams Hospitality and Tourism in PDF only on Docsity!

Smart Serve Exam 202 4 /110 Verified Questions With

Complete Solutions Graded (A+)

Quiz :Offences that could be served? (7) - √Answer :-Fined

  • Arrested
  • Served Jail Time
  • Temporary Licence Suspension
  • Criminal Charges
  • Academic Sanctions
  • Job Loss Quiz :Special Occasion Permits are required: - √Answer :-In any location other than a residence, private place, or licensed establishment.
  • Picnic
  • Required to serve alcohol at events in any
    • Residence
    • Private Place
    • Licensed Establishment
  • Applies whether or not there is a cost to the alcohol
  • Not required in liquor sales license, caterers enforcement, or private places
  • Allows permit holder to get alcohol at LCBO, beer store and Ontario wine stores. Quiz :What is required by any business that sells or serves alcohol? - √Answer :Liquor Sales Licence

Quiz :Liquor sales licence is issued by the - √Answer :AGCO Quiz :Take Home The Rest (5) - √Answer :-Allows guest to remove unfinished wine that has been brought onto the premises by BYOW program or ordered as part of the guests meal.

  • Wine must be resealed, making sure cork is flushed with top of bottle.
  • Guests cannot take unopened wine under THTR program unless wine unless brought by guest under BYOW
  • THTR only for wine
  • THTR cannot be offered to intoxicated or approaching intoxication guests. Quiz :Serving Alcohol consists of? (3) - √Answer :-Taking and serving drink orders
  • Stocking refrigerator or bar area
  • Bartending Quiz :Licensed Establishment? (8) - √Answer :-Serve or sell alcohol under liquor licence purchased through government stores, or BYOW if granted.
  • All Alcohol served or sold is consumed in licences area, except for THTR wine.
  • Must offer a variety of alcohol free beverages and light meals
  • Must not substitute one type of alcohol for another, or water down a drink without the guests approval.
  • Must not water down or alter drinks without permission.
  • Not require minimum amount of drinks for entry or to remain on premises.
  • Not permitted round bottom shooters/vials or test tubes. Must be served in self supporting, flat bottomed containers.
  • Must post signs warning the risks of drinking while pregnant. Quiz :Drinking in Washroom (2) - √Answer :-May be permitted if they are a licensed area. Must be fully approved by AGCO before a license may be permitted to take drinks to this area
  • Areas consist of
    • Washrooms
    • Hallways
    • Stairways Quiz :Sandy's Law - √Answer :-Offence to serve or sell liquor unless a sign warns women that drinking while pregnant can cause fetal alcohol spectrum disorder.

Quiz :Caterer - √Answer :Allow the licence to sell and serve alcohol off the licensed premise. The catered event must be sponsored by someone other then the licensed holder and light meals must be available. Quiz :Bring Your Own Wine - √Answer :Allow the licensed to serve commercially made wine brought by a guest in the same manner as wine selected from the menu. Quiz :Room service - √Answer :Allows the licensee to sell and serve alcohol to registered guests in a hotel room that is rented for overnight accommodations Quiz :Civil Liability for Negligence (3) - √Answer :-Server or establishment is not careful in stopping harm or injury to a guest

  • Potential responsibility for payment of damage
  • Determined by our courts in the form of judgement, usually after a trial of the evidence and by applying common law Quiz :Fines of not meeting regulations of LLA - √Answer :Individual - $100, and/or imprisonment for 1 year Corporation- $250, 000 Quiz :Fines of selling or supplying alcohol to a minor or an apparent minor - √Answer :Individual - $200,000 and/or imprisonment for 1 year Corporation- $500, 000 Quiz :3 ways Civil Liability can arise? - √Answer :1. Under the provision of the LLA
  1. By the court finding of negligence or lack of duty of care
  2. Under occupiers liability act Quiz :Criminal Liability - √Answer :Criminal charges that are laid by the police Quiz :Liquor License Act (2) - √Answer :-Cannot serve alcohol to guest to intoxication
  • must ensure guest is not in danger of causing injury or damage to themselves or others Quiz :Duty of Care - √Answer :Owned by the server to ensure alcohol is not served to intoxication. If so it is the servers responsibility to ensure the customer is not in danger until the sober up

Quiz :Negligence/Duty of Care - √Answer :Found when there has been a failure to use the care that a reasonably cautions a careful person would use under simulator circumstances. Quiz :Server Must Not (5) - √Answer :-Encourage drunk news or supply alcohol to intoxication

  • Inadequately monitor, supervise or control how much the guest drinks
  • Fail to notice signs of intoxication
  • continue to serve alcohol to intoxicated guests
  • Fail to take steps to stop drinking and driving Quiz :Occupiers Liability - √Answer :-Law that deals with injury caused by a condition of the premises or activities that have taken place on the premises
  • OLA licencee has a legal duty to ensure a safe area for guest especially when intoxicated Quiz :Occupiers Liability is Responsible for/ 3 issues that results in civil liability? - √Answer :-Condition of premises
  • Conduct of staff/guest on premises
  • Activity carried out on premises Quiz :Responsibility of licencee, management and staff to detect disorderly conduct which includes? - √Answer :-Controlling and monitoring line ups
  • Minimizing damage, nuisance or other harm to property caused by disorderly conduct of someone entering or leaving premises Quiz :Rights under the L.L.A? (2) - √Answer :-Deny Entry
  • Eject Guest Quiz :Entry Cannot be Denied to? (4) - √Answer :-AGCO Inspectors
  • Firefighters
  • Law Enforcement Officers
  • Government Inspectors Quiz :When can you use force? - √Answer :-Guest does not leave when requested
  • Person can be removed with "no more force than is necessary"
  • All force must stop as soon as the individual has been ejected

Quiz :Alcohol Absorption - √Answer :Throat Stomach Intestines Bloodstream Brain Tissue Quiz :Alcohol is absorbed in? - √Answer :Stomach and intestines Quiz :Liver metabolizes alcohol by? - √Answer :Body chemicals that breaks down alcohol 1 hour/ standard drink Quiz :______ slowly eliminated from blood stream - √Answer :90% Quiz :_____ removed through the sweat, breath and urine - √Answer :10% Quiz :alcohol is _______ more slowly then it is _______ - √Answer :Metabolized Absorbed Quiz :Blood alcohol consumption - √Answer :Measures the alcohol in the bloodstream (mg) of alcohol/100ml of blood Quiz :Drivers license suspension when? - √Answer :0. Quiz :Criminal affence - √Answer :0. Quiz :Impairment starts with? - √Answer :One drink Quiz :Blood alcohol concentration chart - √Answer :-tool used to estimate how much an individual can safely drink

  • should only be used as a guideline Quiz :Accurate BAC values very depending on? - √Answer :Body type Gender Other factors Quiz :Factors affecting blood alcohol concentration? (9) - √Answer :1)Environment

2)time between drinks 3)tolerance 4)Body fat 5)gender 6)physical health, fitness, age 7)body size 8)medication 9)food & alcohol free drinks Quiz :Environment affecting blood alcohol level - √Answer :-relaxed rate of drinking is slower

  • drink more at cocktails Quiz :Tolerance affecting blood alcohol level? - √Answer :Greater tolerance of alcohol does not lower there BAC Quiz :Gender affecting blood alcohol level - √Answer :150lb women will have a higher BAC then a 150lb man Quiz :Physical health, fitness, age affecting blood alcohol level - √Answer :-fit male will have a lower BAC then unfit man
  • old man will have a higher BAC then a young man Quiz :Body size affecting blood alcohol level - √Answer :Smaller person will have a higher BAC Quiz :Medications affecting blood alcohol level - √Answer :Increase effects of alcohol Quiz :5 signs of intoxication? - √Answer :1)changing vital signs and physical appearances 2)loss of self control and inhibitions
  1. poor judgement
  2. reason, caution, memory
  3. coordination and balance Quiz :2 common signs of intoxication - √Answer :1) slurred speech
  4. difficulty keeping ones balance Quiz :BAC = - √Answer :Part alcohol (mg)/ part blood (ml)
  • Raised lettering on date of birth
  • Photo and signature are imprinted into the surface of the card
  • background has a fine line
  • magnetic strip on the back of the card Quiz :Assess your guest - √Answer :-assess if the guest was drinking before arriving
  • mood the guest is in
  • signs of medication, particular condition or drugs Quiz :Listen and observe - √Answer :-Engage in conversation
  • Make eye contact
  • Listen to their tone loud or aggressive, slurred words Quiz :Note body language - √Answer :Slower response time to speech and movement Quiz :Ask questions - √Answer :-driving?
  • designated driver?
  • how they are feeling?
  • their mood? Quiz :Keep communicating - √Answer :To assess their service needs Quiz :Determine how much the guest has been drinking - √Answer :-tab states how many drinks were ordered
  • keep tally
  • know method used in establishment
  • use different types of glasses for alcoholic and alcohol free drinks Quiz :When waitressing you should? (6) - √Answer :-Assess guest
  • Listen and observe
  • Note body language
  • Ask questions
  • Keep communication
  • Determine how much the guest has been drinking Quiz :Red (5) - √Answer :-Intent of drinking/becoming drunk
  • Aggressive
  • Glassy eyes
  • Arguing bating
  • Increased physical and behavioural signs of intoxication Quiz :Yellow(4) - √Answer :-Alcohol service is slowed or stopped
  • Loud, boisterous behaviour
  • drinks quickly
  • "life of the party" Quiz :Green (4) - √Answer :-Relaxed
  • In control
  • Talkative
  • Happy Quiz :Why should you tell a manager or co-worker when a customer has reached "yellow" or "red" (3) - √Answer :-back up is available if needed
  • prevent guests from trying to get others to serve them
  • witness if incident occurs Quiz :When leaving you should share with waitress? (2) - √Answer :- amount of drinks you served to remaining guests
  • concerns of any potential problems Quiz :Should you serve alcohol to a guest that had been served by another co- worker without asking them - √Answer :No Quiz :House Policy(3) - √Answer :-Designed to guide and support you in all aspects of responsible alcohol service
  • should give clear and consistent guidelines to carry out your establishment philosophy of responsible alcohol service
  • ask manager or owner for this Quiz :What should a house policy include? - √Answer :-goal statement which represents your establishment overall commitment towards achieving responsible beverage service Quiz :Slowing service(8) - √Answer :-avoiding them
  • engaging them in something different
  • offer water
  • make manager aware
  • delay service

Quiz :If you sense that a guest can become violent? - √Answer :-Stop a fight before it happens

  • talk to the manager
  • call police
  • move other guests to safety Quiz :When should you call the police? - √Answer :When you are worried about you own or anyone else's safety Quiz :When should you talk to a manager? - √Answer :Soon as possible so that they can get their input and determine the best way to handle the situation Quiz :How can you stop a fight before it happens? - √Answer :-look for trouble signs such as verbal arguments
  • intervene in a friendly manner and remind them that fighting is not allowed Quiz :Illegal activities (4) - √Answer :-drug possession use or sale
  • prostitution
  • illegal alcohol brought onto premises
  • gambling Quiz :When there is illegal activities you should? (2) - √Answer :-Talk to manager or owner
  • call police Quiz :Eject a guest you should?(4) - √Answer :-let manager/ owner/ co worker know that the guest needs to be ejected so that they can provide back up
  • ask person to leave
  • ask manager/owner to step in
  • if person still refuses to leave or weapon appears call police immediately Quiz :Incident report should be written when? (8) - √Answer :-intoxicated guest is refused service
  • minor presents false ID
  • guest become violent or fight breaks out
  • anytime guest is asked by staff to leave
  • arranged transportation for guest
  • liquor inspector visits establishment
  • guest has accident or becomes Ill
  • police are called Quiz :Incident report should include? - √Answer :-date time incident
  • servers and managers on duty
  • name of guest, type of clothing, general attitude
  • condition of guest
  • details about guests in the party
  • witness (name, address, number)
  • info on guest driving
  • bill
  • steps take to arrange transportation
  • details of any police involved
  • any other important details
  • write out immediately