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Smart Serve Practice Test With
Verified Answers
The Government of Canada issues licences for the sale and service of alcohol in Ontario
- Answer False, The Alcohol and Gaming Commission of Ontario (AGCO), which is an arm's length agency of the Ontario Government, issues licences for the sale and service of alcohol in Ontario. The AGCO can also suspend or revoke a licence.
The minimum age for someone to serve or sell alcohol in Ontario is 18. - Answer True
The minimum age for someone to serve or sell alcohol in Ontario is 18. He or she must also be Smart Serve certified.
You could be held civilly and/or criminally liable if you serve too much alcohol to a customer. - Answer True, The Liquor Licence Act (LLA) is legislation that outlines the laws and regulations affecting the sale and service of alcohol in Ontario. This includes ensuring that you never serve a customer to the point of intoxication. Not complying with the laws and regulations, could result in you being held civilly and/or criminally liable.
After an intoxicated customer has left your establishment, you are no longer liable for him or her. - Answer False, Your liability does not end when the customer leaves. If you have served a customer to the point of intoxication, you are liable for them until they are sober again.
Drinking coffee will help a person who is intoxicated sober up faster. - Answer False, Drinking coffee, water or eating food will not help someone sober up faster. Once alcohol has been absorbed by the body and moves into the bloodstream, only time will help.
An 8 ounce glass of beer is equal to an 8 ounce glass of wine. - Answer False, There are big differences in the alcohol content found in beer, wine, and spirits. This program will introduce a benchmark called a "Standard Drink" to help you estimate the amount of alcohol each customer has consumed.
You can refuse the sale of alcohol to any customer even if they produce a valid I.D. - Answer True, It is your legal obligation to refuse the sale of alcohol to anyone if you have reason to believe he/she is intoxicated and/or you suspect they may be purchasing alcohol for an underage person.
A customer can show identification without a photo to prove they are age 19 or older. -
Answer False, A valid I.D. is one that is issued by the government and must include a person's photograph and date of birth.
If an intoxicated customer arrives at your establishment, you should not let them in. - Answer True, You cannot allow an intoxicated customer to enter or remain on the premises of a licensed establishment.
On average, the body can metabolize approximately 2 standard drinks in one hour. - Answer False, On average, the body can metabolize approximately 1 standard drink per hour.
The amount of alcohol in the bloodstream is called Blood Alcohol Concentration (BAC). - Answer True, Blood Alcohol Concentration is measured by the amount of alcohol (milligrams) found in 100 millilitres of blood and is shown in grams per 100mL.
The body uses chemicals in the liver to break down (metabolize) the alcohol so that it can be eliminated from the body. - Answer True, The body uses chemicals in the liver to break down (metabolize) the alcohol so that it can be eliminated from the body.
Approximately 60% of the alcoholic content will be slowly eliminated from the bloodstream. The remaining 40% will be eliminated through a person's breath, sweat, and urine. - Answer False, Approximately 90% of the alcoholic content will be slowly eliminated from the bloodstream. The remaining 10% will be eliminated through a person's breath, sweat, and urine.
1.5 ounces (43 mL) with 40% alcohol is one Standard Drink of: Beer, Wine or Spirits? - Answer Spirits, One Standard Drink of SPIRITS is 1.5 ounces (43 mL) with 40% alcohol.
5 ounces (142 mL) with 12% alcohol is one Standard Drink of: Beer, Wine or Spirits - Answer Wine, One Standard Drink of WINE is 5 ounces (142 mL) with 12% alcohol.
12 ounces (341 mL) with 5% alcohol is one Standard Drink of: Beer, Wine or Spirits? - Answer Beer, One Standard Drink of BEER is 12 ounces (341 mL) with 5% alcohol.
What is the formula for calculating a Standard Drink?
10 / alcohol % = amount (in ounces)
25 / alcohol % = amount (in ounces)
Mixing a Caffeinated Energy Drink with alcohol increases the potential of your customer not realizing they are becoming intoxicated. - Answer True, Caffeine is a stimulant that can mask the effects of alcohol. This means people may continue drinking, not realizing how intoxicated they are.
True or False
When served the same amount of alcohol in the same amount of time, a 120 pound person and a 160 pound person will both have the same BAC level. - Answer False, The smaller person will have a higher BAC level because alcohol is concentrated in a smaller body mass.
True or False
Carbonated drinks allow alcohol to enter into the bloodstream faster than normal. - Answer True, Carbonation builds up the pressure in the stomach, forcing alcohol into the stomach lining. From there, alcohol can quickly pass into the bloodstream.
True or False
A greater tolerance for alcohol can lower a person's BAC. - Answer False, While people who drink on a regular basis are used to the effects of alcohol, a greater tolerance to alcohol does NOT lower a person's BAC.
True or False
When a female and male both weigh 175 pounds and consume 2 Standard Drinks each within 2 hours, they will both have the same BAC. - Answer False, A female will likely have the higher BAC. Females, or transgendered persons born biologically female, tend to have a higher proportion of fatty tissue and less total body water than males, or transgendered persons born biologically male, of the same weight.
True or False
Slurred speech and difficulty with coordination and balance are always signs of intoxication. - Answer False, Two of the most common signs of intoxication are slurred speech and difficulty with coordination and balance. However, your guest might have a medical condition that mimics these signs. It is important to be sensitive to the possibility that something other than alcohol may be responsible for a guest's symptoms.
True or False
The Liquor Licence Act (LLA) outlines the laws and regulations affecting the sale and service of alcohol in Ontario. - Answer True, The Liquor Licence Act (LLA) outlines the laws and regulations affecting the sale and service of alcohol in Ontario.
True or False
Liquor Sales Licences are issued by the government of Canada. - Answer False, Liquor Sales Licences are issued by the Alcohol and Gaming Commission of Ontario (AGCO). The AGCO can also suspend or revoke a liquor sales licence.
True or False
You can display either a Sandy's Law sign or a Liquor Sales Licence in a licensed establishment. - Answer False, Both a Sandy's Law sign and the Liquor Sales Licence must be visible to customers in a licensed establishment.
True or False
In a licensed establishment, you can only sell and serve alcohol to customers between the hours of 9:00 a.m. to 2:00 a.m., Monday to Sunday and 9:00 a.m. to 3:00 a.m. on New Year's Eve (December 31st). - Answer True, Alcohol can only be sold or served between the hours of 9:00 a.m. to 2:00 a.m., Monday to Sunday and 9:00 a.m. to 3:00 a.m. on New Year's Eve.
Yes or No
Does a mini-bar have to include non-alcoholic beverages? - Answer Yes, A mini-bar must include non-alcoholic beverages.
Yes or No
Can a restaurant serve a bottle of home-made wine brought in by a customer? - Answer No, A BYOW endorsement allows the licensee to serve only commercially-made wine brought in by a customer.
Yes or No
Should a caterer always remove any unserved alcohol when leaving the catered event? - Answer Yes, Any unserved alcohol must be returned to the caterer's licensed premises.
True or False
A "Sale" permit is required if you plan on selling alcohol at an event in a private place. - Answer True, "Sale" permits are required for the sale and service of alcohol at an event in any location other than a licensed establishment.
True or False
Private events serving or selling alcohol can only be attended by invited guests. - Answer True, Private events serving or selling alcohol can only be attended by invited guests.
True or False
Grocery stores can allow exchanges for alcohol products outside of the permissible hours of sale. - Answer False, Grocery stores can refund an alcohol sale at any time, but they cannot allow exchanges for other alcohol products outside of the permissible hours of sale.
True or False
Authorized grocery stores can only sell alcohol to customers between 9:00 a.m. and 11:00 p.m. - Answer True, Authorized grocery stores can only sell alcohol to customers between 9:00 a.m. and 11:00 p.m.
True or False
Authorized stores must display a Sandy's Law poster. - Answer True, Every authorized operator selling alcohol must display a sign warning women that drinking alcohol during pregnancy can cause Fetal Alcohol Spectrum Disorder (FASD).
True or False
Grocery store customers are allowed to carry and consume samples anywhere within the store shopping area. - Answer False, Grocery store customers must consume the sample in the area where the alcohol sample was provided. However, manufacturer's on-site retail store customers may carry a sample and consume it anywhere within the store shopping area.
True or False
Stores must provide access to police and AGCO compliance officials to inspect the store. - Answer True, Authorized stores must provide full access to police and AGCO compliance officials to inspect the store at any time.
True or False
establishment if you reasonably believe the person is not permitted by law to be on the premises. - Answer True, Persons not permitted by law to be on the premises must be removed.
True or False
Under the LLA, you have the obligation to remove an individual from the licensed establishment if you reasonably believe the person is on the premises for an unlawful reason or is breaking the law on the premises. - Answer True, Persons on the premises for unlawful reasons or breaking the law on the premises must be removed.
True or False
Duty of care means an establishment must protect an intoxicated customer from injuring themselves or others. - Answer True, An establishment has a duty of care to protect an intoxicated customer from injuring themselves or others. A customer who is intoxicated must be removed from the licensed area of the establishment until arrangements can be made to get them home safely. However, you are responsible for the customer until they are sober again.
True or False
A server can use no more force than is necessary to remove a customer from the premises. - Answer True, If a customer does not leave as requested, he or she can be removed with "no more force than is necessary". This means that the force must only be used to remove an individual, not to cause harm.
True or False
Poor coordination and balance are always signs of intoxication. - Answer False, Poor coordination and balance are signs that an individual may be intoxicated but does not always mean that an individual is intoxicated. It is important to be sensitive to the possibility that other factors, such as a medical condition, may be responsible for a guest's symptoms.
True or False
The smell of cannabis is a sign of intoxication. - Answer False, Burnt/smoked cannabis has a very distinct smell. Although the smell of cannabis alone, is not a sign of intoxication, it should act as a trigger for you to look for other signs of intoxication.
