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SMART SERVE TEST 2025 (ONTARIO) | ALL
QUESTIONS AND CORRECT ANSWERS | ALREADY
GRADED A+ | VERIFIED ANSWERS | NEWEST TEST
Alcohol is a ____ and _____ the central nervous system ---------CORRECT ANSWER-----------------depressant, slows The amount of alcohol in the bloodstream is called ---------CORRECT ANSWER-----------------BAC Blood Alcohol Concentration (measured in milligrams found in a 100 ml of blood) Approximately _____ of the alcohol content will be slowly eliminated from the bloodstream (using the liver to metabolize). The remaining ___ will be eliminated through a person's breath, sweat, and urine. ---------CORRECT ANSWER-----------------90% and 10% two main factors that affect BAC levels. ---------CORRECT ANSWER--------- --------The number of drinks and how quickly they are consumed 4.5%, 5%, or even 9% alcohol content ---------CORRECT ANSWER---------- -------Beer 6% to over 15% alcohol ---------CORRECT ANSWER-----------------Wine 15% to over 40% alcohol. ---------CORRECT ANSWER-----------------Spirits
One Standard Drink of BEER ---------CORRECT ANSWER----------------- 12 ounces (341 mL) of beer (including cider) with 5% alcohol. One Standard Drink of WINE ---------CORRECT ANSWER----------------- 5 ounces (142 mL) of wine with 12% alcohol One Standard Drink of SPIRITS ---------CORRECT ANSWER----------------- 1.5 ounces (43 mL) of spirits with 40% alcohol formula to calculate what a Standard Drink will be for any percentage of alcohol ---------CORRECT ANSWER-----------------60 ÷ alcohol percentage = amount (in ounces) Shots and shooters should not be served in... ---------CORRECT ANSWER- ----------------round-bottomed vials or test tubes. They should be served in a self-supporting, flat-bottomed container. The customer must be able to put the drink down so they are not forced to drink the entire serving at once. BAC will continue to rise, even after the person stops drinking, because it takes time for alcohol to travel into the bloodstream. T Or F ---------CORRECT ANSWER-----------------True GREEN means go. ---------CORRECT ANSWER-----------------Assess your customer and choose GREEN if the customer is showing no signs of
mimics these signs. It is important to be sensitive to the possibility that something other than alcohol may be responsible for a guest's symptoms. Liquor Licence Act (or LLA) in 1927 ---------CORRECT ANSWER-------------- ---The LLA is legislation that outlines the laws and regulations affecting the sale and service of alcohol in Ontario. The Alcohol and Gaming Commission of Ontario (AGCO) --------- CORRECT ANSWER-----------------is the government agency responsible for regulating and ensuring compliance with the rules and regulations outlined in the LLA. The AGCO may issue monetary penalties, suspend or revoke a licence for non-compliance. A Liquor Sales Licence ---------CORRECT ANSWER-----------------is required by any business wishing to sell or serve alcohol on its premises. Liquor Sales Licences are issued by the AGCO. Special Occasion Permits (SOPs) ---------CORRECT ANSWER----------------
- are required for the service of alcohol at an event in any location other than a licensed establishment (bar or restaurant) or private place (boardroom in a private office), or residence. However, if alcohol is being offered for sale at a private place, an SOP is required -- this excludes private residences (your home) where alcohol cannot be sold Endorsements ---------CORRECT ANSWER-----------------are additions to a liquor sales licence. Any establishment that has a Liquor Sales Licence can also apply for a licence endorsement. An endorsement is only used for specific circumstances (for example, a golf course that wants to sell and serve alcohol on the playing area of the golf course).
Permissible hours for the sale and service of alcohol in a licensed establishment are: ---------CORRECT ANSWER-----------------Monday to Sunday:9:00 a.m. to 2:00 a.m. New Year's Eve (December 31st):9:00 a.m. to 3:00 a.m Service Rules ---------CORRECT ANSWER------------------ A licensed establishment must not require customers to purchase a minimum number of drinks in order to gain entry to, or remain on the premises.
- Orders for alcohol must be served before the stop-service time. For example, in a licensed establishment, you cannot serve drinks after 2: a.m. even if you took the order at 1:55 a.m. (except on New Year's Eve).
- All alcohol and its containers (including empty glasses and bottles) must be cleared away within 45 minutes of the stop-service time on the licence. For example, by 2:45 a.m. for most establishments where the stop-service time is 2:00 a.m Alcohol Service ---------CORRECT ANSWER------------------ Only sell and serve alcohol purchased on licence from the LCBO, The Beer Store and/or manufacturer's retail stores.
- Do not substitute one type of alcohol for another without the customer's consent.
- Do not water down or alter a drink without the customer's permission.
- Serve drinks in a self-supporting, flat-bottomed container. Drinks that cannot be put down encourage faster alcohol consumption.
- Offer a variety of alcohol-free beverages and light meals. Licensed Area ---------CORRECT ANSWER------------------ Licensees can choose to have their liquor sales licence apply to the whole premises (also called ancillary areas).
- This means customers of that licensed establishment can move around and keep their alcoholic beverages with them in all approved areas. This may include washrooms, hallways, and stairwells.
Two Types of Permits ---------CORRECT ANSWER-----------------A "No Sale" permit is required when: An event is held in a location other than a private place or residence. Alcohol is served free of charge A "Sale" permit is required when: Alcohol is sold, either through a cash bar or alcohol tickets. Admission is charged. Private events ---------CORRECT ANSWER-----------------are only for individuals who have been invited by the host. These include cash or non- cash bars at birthday parties, weddings, and bridal showers. Public events ---------CORRECT ANSWER-----------------are open to the public, and allow for fundraising/profit from the sale of alcohol. Examples include charity fundraisers, outdoor street festivals, and community festivals. Industry promotional events ---------CORRECT ANSWER-----------------are held to promote a manufacturer's product through sampling. However, there can be no intent to profit from the sale of alcohol at these events. Tailgate Events ---------CORRECT ANSWER-----------------A tailgate event is a type of public event for which you can obtain a Special Occasion Permit (SOP) called a Tailgate Event Permit. A tailgate event is generally considered to be an outdoor social gathering, where attendees can bring their own food, beverages (including alcohol), and often their vehicles.
To be eligible for a Tailgate Event Permit in Ontario, the tailgate event must be: ---------CORRECT ANSWER-----------------an outdoor event that is held in connection with, and in proximity to, one of the following types of live sporting events: Professional Semi-professional Post-secondary held at an outdoor space, at ground level (e.g. parking lot). be in proximity to where the live sporting event is taking place. Grocery Stores: ---------CORRECT ANSWER-----------------Authorized grocery stores can sell beer, cider, and wine. Manufacturer's On and Off-Site: ---------CORRECT ANSWER----------------- Eligible products (wine, beer, or cider) can be sold at manufacturers' on- and off-site stores. Retail Store Information Guides can be found on the AGCO's website Farmers' Markets ---------CORRECT ANSWER-----------------Manufacturers can sell their 100% Ontario wine or cider made from 100% Ontario apples at Farmers' Markets. Spirits may also be sold at a farmers' market if at least 50% of the volume in the container is made, from start to finish, at a production site in Ontario.
- Eligible wine and eligible spirits may be offered for sale during the hours of operation of the Farmers' Market, although farmers' markets may choose to further limit these hours Permissible hours for the retail sale of alcohol (Grocery Stores and Manufacturer's Off-Site Retail Stores) ---------CORRECT ANSWER----------- ------Monday to Sunday: 9:00 a.m. to 11:00 p.m.
Ensure that all staff members know the store policy when refusing to sell alcohol to a customer (for example, intoxicated, underage or second-party purchasers) Sampling ---------CORRECT ANSWER-----------------Authorized stores may offer sampling to its customers. Staff members must be at least 18 years of age and Smart Serve certified. It is the responsibility of the store operator to ensure the proper conditions for in-store alcohol sampling are met. Licensed Liquor Delivery Services ---------CORRECT ANSWER----------------
- Requires a liquor delivery licence from the Alcohol and Gaming Commission of Ontario (AGCO). All liquor must be purchased or obtained from: The LCBO (Liquor Control Board of Ontario), An LCBO Agency Store (also known as LCBO Convenience Outlets), The Beer Store, An authorized grocery store, Or a manufacturer's retail store, An eligible liquor sales licensee Liquor Sales Licensees Selling Liquor with Food for Takeout or Delivery ---- -----CORRECT ANSWER-----------------Eligible liquor sales licensees are allowed to sell liquor for takeout or delivery along with food Civil liability means ---------CORRECT ANSWER-----------------that an individual can sue you for damages. This means that if a court decides you have been negligent, you could be held responsible for property damage or personal injury in the lawsuit. This also includes any lawsuit brought on by an innocent third party who was injured by an intoxicated guest.
You could be found civilly liable in three ways: ---------CORRECT ANSWER-----------------1) Under the Liquor Licence Act (LLA): The LLA states that you are not allowed to sell alcohol to an intoxicated person, serve alcohol to the point of intoxication or serve an already intoxicated guest. A server must also ensure that guests are not in danger of causing injury or harm to themselves or others.
- By a court ruling of negligence, or lack of "Duty of Care": Servers have a duty of care to their guests to keep them safe from harm. Servers cannot encourage drunkenness or serve drinks to guests who are visibly intoxicated. They must also take steps to prevent an intoxicated guest from driving. Additionally, as a cashier, you cannot sell alcohol to a customer who is intoxicated.
- Under the Occupier's Liability Act (OLA): The OLA deals with injuries caused by the condition of the premises or the activities that take place on the premises. In other words, the occupier (licence holder) needs to ensure that the premises are reasonably safe for guests. The occupier must also ensure that the conduct of both staff and guests does not result in injury Incident Report ---------CORRECT ANSWER-----------------An incident report is your record of a situation that has occurred within your establishment and how it was handled. It is important to complete an incident report while details are still fresh in everyone's mind as it may be used as evidence if the situation becomes a legal matter. When to write an incident report ---------CORRECT ANSWER----------------- Minor presents false I.D. Intoxicated customer is refused service Customer becomes violent or a fight breaks out Customer is asked by staff to leave Transportation is arranged for an intoxicated customer AGCO compliance official visits your establishment Customer has an accident or becomes ill Police are called
- The person was asked to leave or was removed earlier in the day: A person who has been asked to leave or was removed, but returns the same day, must be denied entry
- The person has been barred from the establishment: A person who has been barred from the establishment must be denied entry
- The establishment is at maximum capacity: Every licensed establishment has a maximum capacity that it must not exceed. It is the responsibility of the licensee to ensure that the total number of customers and employees does not exceed the establishment's licensed maximum capacity. Your Obligation to Remove a Customer ---------CORRECT ANSWER--------- --------Customers who become violent, aggressive or out of control are not allowed on the premises. Under the LLA, you have the obligation to remove an individual from the licensed establishment if you reasonably believe that the person falls into one of two categories: not permitted by law to be on the premises and on the premises for an unlawful reason or breaking the law while on the premises. Persons not permitted by law to be on the premises ---------CORRECT ANSWER------------------ intoxicated individuals
- previously barred
- previously asked to leave, but returns the same day
- under 19 years of age when a condition of the licence - states no entry to minors
- not permitted to be in the establishment at any time - - according to a condition on the licence Persons on the premises for unlawful reason(s) or is breaking the law on the premises ---------CORRECT ANSWER------------------ rowdy or disorderly
- quarrelsome or riotous behaviour, or intent on causing - a fight
- selling or using illegal products
- gambling illegally
- soliciting for prostitution Intoxication is defined as ---------CORRECT ANSWER-----------------a state in which a person's normal capacity to move, act, and think is impaired by alcohol, cannabis, and/or other drugs. What you might see when an individual is intoxicated: ---------CORRECT ANSWER-----------------Bloodshot eyes - the white part of the eyes appear red, sometimes with blood vessels becoming more visible. Dilated pupils - the size of the pupils may increase and this can negatively impact an individual's ability to see clearly. Poor coordination and balance - an intoxicated individual may have problems sitting up, standing, walking straight, and turning. Loss of some inhibitions - intoxication can lead to more impulsive behaviour. What you might hear from an individual who is intoxicated: --------- CORRECT ANSWER-----------------Less accurate when recalling information
- intoxicated individuals may be less accurate when recalling information that was just presented to them. Inattentive - intoxicated individuals may be inattentive or easily distracted during conversations. Problems with speech - thinking is slowed when intoxicated. This can result in slower or slurred speech. Slow decision making - time seems to pass in slow motion and can cause individuals to respond slowly to questions What you might smell when an individual has consumed cannabis: --------- CORRECT ANSWER-----------------Burnt/smoked cannabis has a very distinct smell. Although the smell of cannabis alone is not a sign of
By law, no one can be required to produce their Ontario Health Card. It is illegal to collect or record information from the Ontario Health Card. Tips for Slowing Down Service ---------CORRECT ANSWER------------------ Count the number of drinks you serve
- Serve one drink at a time
- Slow the rate of service
- Manage the Buying of rounds
- Offer water
- Offer food
- Offer alcohol-free beverages
- Communicate Tips for Stopping Service ---------CORRECT ANSWER------------------ Alert a backup person
- Seek privacy
- Watch your body language
- Avoid being judgemental
- Show concern and empathy
- Be firm
- Communicate your decision
- Stay on guard: Tips for Handling Dangerous Situations ---------CORRECT ANSWER--------- --------- Talk to your manager
- Spot signs of trouble
- Spot signs of harassment
- Avoid physical contact
- Call police
What is sexual violence? ---------CORRECT ANSWER-----------------Sexual violence is any unwanted verbal or physical sexual acts, and attempt to obtain sexual acts by violence, force or fear. for example:
- Sexual assault (rape, attempted rape, and forced sexual touching)
- Drug facilitated sexual assault (intoxication due to the consumption of a mind-altering substance, including alcohol, cannabis, and other substances)
- Sexual harassment What is drug facilitated sexual assault? ---------CORRECT ANSWER--------- --------Drug facilitated sexual assault is a form of sexual violence. It is any unwanted sexual act carried out on an individual after they have become intoxicated due to the consumption of a mind-altering substance. This can include the consumption of alcohol, cannabis, or date-rape drugs such as GHB - Gamma-Hydroxybutyric acid (also called "Liquid X" or "G"). T / F: The Government of Canada issues licences for the sale and service of alcohol in Ontario. ---------CORRECT ANSWER-----------------F: The AGCO issues licences for the sale, service and delivery of alcohol and is responsible for regulating the alcohol, gaming and horse racing sectors and cannabis retail in accordance with the principles of honesty and integrity, and in the public interest. In doing so, the AGCO administers the Liquor Licence and Control Act, 2019, the Gaming Control Act, 1992, and the Horse Racing Licence Act, 2015 and the Cannabis Licence Act, 2018. The AGCO also administers the charity lottery licensing Order-in-Council 1413/08. T/F: The minimum age for someone to sell, serve, handle or deliver alcohol in Ontario is 18. ---------CORRECT ANSWER-----------------T: The minimum age for someone to sell, serve, handle or deliver alcohol in Ontario is 18. They must also be Smart Serve certified.
T/F: A customer can show identification without a photo to prove they are age 19 or older. ---------CORRECT ANSWER-----------------F: A valid I.D. is one that is issued by the government and must include a person's photograph and date of birth. T/F: If an intoxicated customer arrives at your establishment, you should not let them in. ---------CORRECT ANSWER-----------------T: You cannot allow an intoxicated customer to enter or remain on the premises of a licensed establishment. T/F: On average, the body can metabolize approximately 2 standard drinks in one hour. ---------CORRECT ANSWER-----------------F: On average, the body can metabolize approximately 1 standard drink per hour. T/F: Alcohol is a stimulant that speeds up the central nervous system. ------- --CORRECT ANSWER-----------------F: Alcohol is a depressant that slows down the central nervous system and impacts how a person thinks, acts and moves. T/F: Once alcohol gets into the bloodstream it will be carried throughout the body, into tissues and organs (e.g. the brain). ---------CORRECT ANSWER- ----------------T: Alcohol begins to move through the stomach, intestines, and into the bloodstream, even as the first drink is being consumed. Every heartbeat then carries it throughout the body, into tissues and organs. T/F: The amount of alcohol in the bloodstream is called Blood Alcohol Concentration (BAC). ---------CORRECT ANSWER-----------------T: Blood
Alcohol Concentration is measured by the amount of alcohol (milligrams) found in 100 millilitres of blood and is shown in grams per 100mL. T/F: The body uses chemicals in the liver to break down (metabolize) the alcohol so that it can be eliminated from the body. ---------CORRECT ANSWER-----------------T: The body uses chemicals in the liver to break down (metabolize) the alcohol so that it can be eliminated from the body. T/F: Approximately 60% of the alcoholic content will be slowly eliminated from the bloodstream. The remaining 40% will be eliminated through a person's breath, sweat, and urine. ---------CORRECT ANSWER----------------
- F: Approximately 90% of the alcoholic content will be slowly eliminated from the bloodstream. The remaining 10% will be eliminated through a person's breath, sweat, and urine. How many ounces would it take for spirits containing 30% alcohol to equal a Standard Drink? ---------CORRECT ANSWER-----------------A serving of 2 ounces with 30% alcohol will equal one Standard Drink. (60 ÷ 30 = 2). 1.5 ounces (43 mL) with 40% alcohol is one Standard Drink of: --------- CORRECT ANSWER-----------------SPIRITS 5 ounces (142 mL) with 12% alcohol is one Standard Drink of: --------- CORRECT ANSWER-----------------WINE (I got this one wrong be careful) 12 ounces (341 mL) with 5% alcohol is one Standard Drink of: --------- CORRECT ANSWER-----------------BEER
