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SMART SERVE'S COMPLETE
QUESTIONS WITH CORRECT ANSWERS
LATEST 2025 UPDATE
Offences that could be served? (7)
-Fined
-Arrested
-Served Jail Time
-Temporary Licence Suspension
-Criminal Charges
-Academic Sanctions
-Job Loss
Special Occasion Permits are required:
-In any location other than a residence, private place, or licensed establishment.
-Picnic
-Required to serve alcohol at events in any
-Residence
-Private Place
-Licensed Establishment
-Applies whether or not there is a cost to the alcohol
-Not required in liquor sales license, caterers enforcement, or private places
-Allows permit holder to get alcohol at LCBO, beer store and Ontario wine stores.
What is required by any business that sells or serves alcohol?
Liquor Sales Licence
Liquor sales licence is issued by the
AGCO
Take Home The Rest (5)
-Allows guest to remove unfinished wine that has been brought onto the premises by BYOW program or ordered as part of the guests meal.
-Wine must be resealed, making sure cork is flushed with top of bottle.
-Guests cannot take unopened wine under THTR program unless wine unless brought by guest under BYOW
-THTR only for wine
-THTR cannot be offered to intoxicated or approaching intoxication guests.
Serving Alcohol consists of? (3)
-Taking and serving drink orders
-Stocking refrigerator or bar area
-Bartending
Licensed Establishment? (8)
-Serve or sell alcohol under liquor licence purchased through government stores, or BYOW if granted.
-All Alcohol served or sold is consumed in licences area, except for THTR wine.
-Must offer a variety of alcohol free beverages and light meals
-Orders must be served before this time even if ordered before the smart serve time (cannot serve drinks after 2am).
-All alcohol and its containers must be cleared away within 45min or stop service time.
Role of AGCO (7)
-Responsible for regulating sales and service of alcohol to the public within establishment.
-Review liquor sales licence applications
-Issuing, transferring and reviewing liquor sales licenses and special occasion permits
-Issuing licence endorsements to allow an establishment to sell or serve alcohol under specific circumstances
-Inspecting licensed facilities to ensure compliance with LLA
-Adding terms and conditions to liquor sales license
-Taking administrative action if an establishment is not following the LLA or its regulations
Endorsements
Issued by AGCO to an establishment to sell/serve alcohol under specific circumstances.
Brew Pubs
Allow sales and service of beer manufactured on the premises for consumption on the same premies
Wine Pub
Allow sales and service of wine manufactured on the premises for consumption on the same premies
Mini-Bar
Allows the license to sell and serve alcohol from a mini-bar in a room that is rented for overnight accommodations
Golf Course
Allow the license to sales and service alcohol for consumption on the playing area of a golf course
Caterer
Allow the licence to sell and serve alcohol off the licensed premise. The catered event must be sponsored by someone other then the licensed holder and light meals must be available.
Bring Your Own Wine
Allow the licensed to serve commercially made wine brought by a guest in the same manner as wine selected from the menu.
Room service
Allows the licensee to sell and serve alcohol to registered guests in a hotel room that is rented for overnight accommodations
Civil Liability for Negligence (3)
-Server or establishment is not careful in stopping harm or injury to a guest
-Potential responsibility for payment of damage
-Determined by our courts in the form of judgement, usually after a trial of the evidence and by applying common law
Negligence/Duty of Care
Found when there has been a failure to use the care that a reasonably cautions a careful person would use under simulator circumstances.
Server Must Not (5)
-Encourage drunk news or supply alcohol to intoxication
-Inadequately monitor, supervise or control how much the guest drinks
-Fail to notice signs of intoxication
-continue to serve alcohol to intoxicated guests
-Fail to take steps to stop drinking and driving
Occupiers Liability
-Law that deals with injury caused by a condition of the premises or activities that have taken place on the premises
-OLA licencee has a legal duty to ensure a safe area for guest especially when intoxicated
Occupiers Liability is Responsible for/ 3 issues that results in civil liability?
-Condition of premises
-Conduct of staff/guest on premises
-Activity carried out on premises
Responsibility of licencee, management and staff to detect disorderly conduct which includes?
-Controlling and monitoring line ups
-Minimizing damage, nuisance or other harm to property caused by disorderly conduct of someone entering or leaving premises
Rights under the L.L.A? (2)
-Deny Entry
-Eject Guest
Entry Cannot be Denied to? (4)
-AGCO Inspectors
-Firefighters
-Law Enforcement Officers
-Government Inspectors
When can you use force?
-Guest does not leave when requested
-Person can be removed with "no more force than is necessary"
-All force must stop as soon as the individual has been ejected
True or False- Alcohol is a Depressant?
True
True or False-Stomach can be coated to prevent alcohol absorption?
False
Standard Drink of Wine?
What alcohols contain less then 40% alcohol? (3)
-Crème de Cacao
-Kahlua
-Amaretto
Important to__________ to be a safe server?
Be familiar with the type of drinks and glasses used in you establishment and how much alcohol each typically holds
Standard drink calculation equation?
% of alcohol x ounces = 60
What body part metabolizes most of the alcohol consumed?
Liver
Alcohol Absorption
Throat
Stomach
Intestines
Bloodstream
Brain
Tissue
Alcohol is absorbed in?
Stomach and intestines
Liver metabolizes alcohol by?
Body chemicals that breaks down alcohol 1 hour/ standard drink
______ slowly eliminated from blood stream
90%
_____ removed through the sweat, breath and urine
10%
alcohol is _______ more slowly then it is _______
Metabolized
Absorbed
Blood alcohol consumption
Measures the alcohol in the bloodstream (mg) of alcohol/100ml of blood
Drivers license suspension when?
9)food & alcohol free drinks
Environment affecting blood alcohol level
-relaxed rate of drinking is slower
-drink more at cocktails
Tolerance affecting blood alcohol level?
Greater tolerance of alcohol does not lower there BAC
Gender affecting blood alcohol level
150lb women will have a higher BAC then a 150lb man
Physical health, fitness, age affecting blood alcohol level
-fit male will have a lower BAC then unfit man
-old man will have a higher BAC then a young man
Body size affecting blood alcohol level
Smaller person will have a higher BAC
Medications affecting blood alcohol level
Increase effects of alcohol
5 signs of intoxication?
1)changing vital signs and physical appearances
2)loss of self control and inhibitions
poor judgement
reason, caution, memory
coordination and balance
2 common signs of intoxication
slurred speech
difficulty keeping ones balance
BAC =
Part alcohol (mg)/ part blood (ml)
What cannot be a form of id?
Health card
Serving am underage person is? (6)
-against the law
-offence under LLA
-lead to charges by the AGCO
-lead to charges by the police
-you and your establishment could be sued and/or fined
-employers licence can be suspended or revoked
Old ID? (4)
-photo should match
-first letter in drivers licence number should match the first letter in the persons last name
-numbers on date of birth should be same thickness and colour
-surface of card should be smooth with no raised areas
New ID?(6)
-Raised lettering on drivers license number
-Protected secondary photo and signature
-Raised lettering on date of birth
- Photo and signature are imprinted into the surface of the card
-background has a fine line
-magnetic strip on the back of the card
Assess your guest
-assess if the guest was drinking before arriving
-mood the guest is in
-signs of medication, particular condition or drugs
Listen and observe
-Engage in conversation
-Make eye contact
-Listen to their tone loud or aggressive, slurred words
Note body language
Slower response time to speech and movement
Ask questions
-driving?
-designated driver?
-how they are feeling?
-their mood?
Keep communicating
To assess their service needs
Determine how much the guest has been drinking
-tab states how many drinks were ordered
-keep tally
-know method used in establishment
-use different types of glasses for alcoholic and alcohol free drinks
When waitressing you should? (6)
-Assess guest
-Listen and observe
-Note body language
-Ask questions
-Keep communication
-Determine how much the guest has been drinking
When leaving you should share with waitress? (2)
- amount of drinks you served to remaining guests
- concerns of any potential problems
Should you serve alcohol to a guest that had been served by another co-worker without asking them
No
House Policy(3)
-Designed to guide and support you in all aspects of responsible alcohol service
-should give clear and consistent guidelines to carry out your establishment philosophy of responsible alcohol service
-ask manager or owner for this
What should a house policy include?
-goal statement which represents your establishment overall commitment towards achieving responsible beverage service
Slowing service(8)
-avoiding them
-engaging them in something different
-offer water
-make manager aware
-delay service
-let host of table know that you are slowing them down
-talk to guest in a polite and respectful way
-offer food
What good should you have guests avoid when drinking?
Salty food
What does food do to alcohol
Slows rate of absorption
Stopping service? (9)
-talk to person in private with nice approach
-watch your body language
-avoid being judgmental
-show concern and empathy for guests
-be firm and simple
-know steps to take of guest becomes aggressive
-speak with co-workers
-alert a back up person
-bring water/non alcoholic drink
If you have cut someone off and instead his friend is sharing they drink you should?
Stop service to the entire table and remove alcohol from the table
When someone try's changing your mind from cutting them off you should?
Calmly and firmly and briefly repeat your original decision.
