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a a Se ee SOFT SKIL iS po es eee ae e oe : fi ie aa y 2 marks : _ i. Why do you need communication skills? ye Communication skills are important for people from all spheres of life it is ws se! seeker, employee, employer, teacher, businessman, doctor, engineer, chartered professional, 2, What does a good communication require? Good communication requires good listening skills. When two people c exchanged has to be understood by both. The sender of the message has to convey te t has to understand it as intended by the sender. Good listening leads to easy communication. 4 3. What is the difference between listening and hearing? Boe Hearing is a physical act but listening is a mental act, Hearing is the — listenin, involves hearing with attention. It needs » re concentration. Listening has to do with the ears, a: the eyes, mind and heart. a 4. What is listening? i Listening is a process that involves hearing with attention, being observant and mak It is an interactive process. It is quite often a dialogue rather than a monologue. 5. What is the process of listening or listening cycle? ve (i) Receiving the message _(ii) Interpreting message (iii) Evaluating message tas (iv) Responding with action aoe | 6. What are the types of listening? (i) Passive listening (Passive listeners are inattentive and do not absorb the words oft physically present but mentally absent) (ii) Active listening (Active listeners are attentive. They take notes to recall, action. They concentrate and try to understand the message of the speaker. They er the speaker) (ili) Selective listening (Selective listeners perk up on ae hat interest f participate selectively) (iv) Combative listening (Combative list to complete their transactions. ao 7. Mention some guidelines to in 1proy (i) Pay attention (ii) Empathize. (v) Don’t interrupt 8. What is Documentation? Documentation is the process of recording of information received for appropriate retrieval and use. It is ‘something written’ which serves as reference. 9, What are the two vital points about reading and comprehending at the work place? (i) The nature of reading at work has more to do with proof corrections, verification and checking of facts and comprehending details. (ii) The aim of work place reading is to understand the central theme. 10. How can you improve your reading and comprehending skills? Reading and comprehending skills can be improved by practicing cloze fests. 11. What are cloze tests? Cloze test is a test with numbered gaps. The word ‘cloze’ means to complete a pattern. In cloze tests, a passage is given with blanks at regular intervals. The passage is followed by answer choices. Five or four choices may be given, of which the correct word has to be chosen to complete a sentence. This proc is a ee all all the blanks in the aot are filled up. woe oe eee 
