Download State Farm Auto Insurance Claims: Repair Processes & Coverage Guide and more Exams Insurance law in PDF only on Docsity!
State Farm Independent Auto Exam
Questions and Answers 100% Solved
Select Service Program ✔✔In some market areas, repairers have been selected to participate in State Farm's Select Service Program. The program is designed to enhance claim service, increase efficiency, and afford customers an opportunity to select qualified repairers to inspect and estimate vehicle damage
Paintless Dent repair ✔✔Paintless Dent Repair (PDR) is an industry recognized repair process that involves the removal of hail dents or other types of damage from metal exterior surface panels without disturbing the vehicle's finish. In most cases, this procedure involves the use of specialized tools to apply pressure to the backside of the panel to remove surface imperfections. Other techniques may be used to repair damage from the topside of the panel, depending on the size and location of the damage.
By using either of these techniques, the technician is able to restore panel appearance which eliminates the need for refinishing the panel's surface area. The PDR process is often used to repair hail damage or other similar dents that occur when an outer panel strikes (or is struck by) an object that has not compromised the finish of the panel. Since the outer finish of the panel has not been disturbed, it eliminates the refinishing process and may allow for repairs to be completed in a more timely and cost effective manner.
Determining Repair Costs ✔✔The prices we pay for most repair operations will be determined from printed or electronic collision estimating guides and repair facility survey results. However, it is not possible to determine the cost of every repair operation from these sources. For example, when estimating a sheet metal or other repair operation, the labor estimate is based on judgment time. When estimating judgment time, it should follow what is competitive in the local market to repair the vehicle in a quality manner.
Estimats are based on ✔✔Estimates written or approved by State Farm are based on labor rates and repair costs not to exceed what is charged by a majority of the repair market in a given area.
Contracts with repairers ✔✔We do not enter into contracts with repairers on individual repair jobs on a fixed or "contract" repair job basis. We pay for the estimated cost of repair based on physical damage caused as a result of the loss.
Freight Charges ✔✔Similarly, if freight charges are submitted to State Farm for payment, payment should normally be resisted. Freight charges are not considered as part of actual repair costs and are generally aligned with an expense a repairer or dealership may incur as a result of operating the repair facility business. If a circumstance arises that may warrant additional consideration, local management should contact their assigned Estimatics consultant.
The State Farm promise of satisfaction for non-original equipment and recycled parts extends to fit, corrosion resistance, and performance qualities
Non-OEM ✔✔Non-Original Equipment Manufacturer
OEM Quality ✔✔Used, rebuilt, or reconditioned parts must be of sufficient quality relative to the part being replaced
Certified Crash Related Non-OEM Parts ✔✔such parts are subject to certification standards developed by an organization approved by State Farm*: •Bumper components •Lighting components •Radiator supports/tie bars and associated mounting components •Outer sheet metal and plastic/composite parts
The vehicle owner may request a new non-OEM crash part that is not certified. In this situation, we should pay the claim based on the part being utilized
Non-OEM Delay ✔✔No unusual delay must occur as a result of considering non-original equipment and/or recycled parts for use in repairs
If Non-OEM and Recycled parts are used in estimates ✔✔The vehicle owner should be notified when the prices of non-original equipment and/or recycled parts are included in the estimate as outlined in CPG 2700-
If The non-OEM part is included on the list of suspended parts and not requested by the vehicle owner ✔✔The estimate should not include such part (Part Does not have to be certified) (page
If the Vehicle owner requests a non-OEM part that is currently under suspension ✔✔the estimate may include such part pursuant to certification requirements if the part is within one of the four categories requiring certification and CAPA or NSF has developed a certification standard.(In the absence of a certified part being available, a non-certified part may be used if requested by the vehicle owner.)
If there are other non suspended non-OEM parts available ✔✔the estimate may include such part pursuant to certification requirements if the part is within one of the four categories requiring certification and CAPA or NSF has developed a certification standard.(In the absence of a certified part being available, a non-certified part may be used if requested by the vehicle owner.)
OEM ✔✔Original Equipment Manufacturer
CCF ✔✔Coverage Confirmation Form
AEI ✔✔Auto Estimatics Inspectors
Vehicle Inspection Site Appointment ✔✔should be arranged for customers who have a drivable vehicle, and have either selected a non-program provider or prefer a cash settlement
Paintless Dent Repair ✔✔an industry recognized repair process that involves the removal of damage from metal exterior surface panels without disturbing the vehicle's finish
EVRT ✔✔Early Vehicle Routing Tool
EFT ✔✔Electronic Funds Transfer
Competitive Bids ✔✔process requires that two or more repairers submit competitive estimates or "bids" for a specific repair job
PCPs ✔✔Prevailing Competitive Prices
Prevailing Competitive Prices ✔✔the repairer information is used to determine labor rates and material pricing levels that reflect prevailing prices in that area; determined by analyzing information provided by repairers that meet the Equipment/Capabilities Criteria listed on the Repair Facility Survey form
ICAR ✔✔Inter-Industry Conference on Auto Collision Repair
Inter-Industry Conference on Auto Collision Repair ✔✔played an important role in developing vehicle repair procedures
CAPA ✔✔Certified Automotive Parts Association
NSF ✔✔NSF International
New Non-OEM Parts ✔✔manufactured by a company other than the manufactuer of the vehicle
Recycled Parts ✔✔parts which may have been previously installed on another vehicle; the use of these parts is an environmentally friendly effort to help preserve our natural resources
ECS ✔✔Enterprise Claims System
PDF ✔✔portable document format
URL ✔✔uniform resource locator
QR ✔✔Quick Response
Personal Injury Protection (PIP) ✔✔Compensation for you and passengers regardless of drivers fault. Limited to driver of or passenger of the insured vehicle.
TEXAS SAYS THAT- Loss earning may be covered by PIP benefits. Simple-med pay benefits, do not include lost earnings.
The limits of PIP in TEXAS are usualy: 2,500/5,000/10,000.
Towing / Labor ✔✔Pays for reimbursement for towing expenses.
Uninsured Motorist ✔✔Pays for damages to your car and bodily injuries that you sustain when hit by someone that doesn't have insurance. Hit and run
Underinsured Motorist ✔✔Pays for damages to your car and bodily injuries that you sustain when hit by someone that doesn't have Enough coverage to pay for your injuries and property damage.
Texas Car Guaranteed Auto Protection Coverage (GAP) ✔✔Coverage protects the policyholder in case more money than the assessed value of the car is owed. Protects the policyholder for the devaluation of the car after driving it off the lot. Typical value drops 20% and insurance cover might not cover.
México Coverage ✔✔Accidents in Mexico are subject to Mexico only - NOT- the US, unlike the Republic of México, that considers it a criminal offense and a civil matter. Drivers planning to in Mexico should obtain a Mexico policy, and only drive within 25 miles of US border. Applicable to infrequent trips only and do not exceed 10 days at one time
