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SWIC Police Academy Test 2 | Actual
Exam Questions | 100% Correct Answers
| Verified Version
Define and identify the parts of the Communication Model - ✔✔1. a sender or source recognizes the need to communicate a message 2. sender determines information being sent 3. sender determines method 4. sender transmits message 5. receiver processes message 6. understanding initiates response or behavior 7. fed back to sender Identify, define, and demonstrate active listening skills - ✔✔1. active listening is a way of listening and responding to another person that improves mutual understanding 2. requires conscious concentration
- skillful listening allows up to overcome communication gap What are the three strategies that enhance active listening? - ✔✔paraphrasing, reflections, echoes Proper procedures to comfort emotionally upset person - ✔✔take your time, allow victim to tell the story in their own words, appropriate physical contact, make contact light and brief, enable support, make referrals to counseling, avoid confrontational interviewing Proper procedure to deliver emergency messages - ✔✔seek assistance from other concerned parties (clergy, family, friends), when delivering info: be sure information is ACCURATE, provide the info to the correct person, be compassionate, exercise officer safety, provide contact numbers for other jurisdictions, never by telephone, wear uniform, stay with recipient until family/friends arrive Alternatives to respond to questions from the public - ✔✔listen to questions from the public by listening patiently, being courteous, avoiding interruption, respond by, providing accurate info, referring them to appropriate information source Procedures for responding to inquires regarding case in progress - ✔✔certainty of accurate info, for family of adult offenders: informing of charge, explaining legal proceedings, providing only necessary info
Procedures for explaining arrest action to onlooker - ✔✔determine if an explanation is warranted, state only reason for arrest, where suspect is being take, avoid long conversation List the steps of 5 steps hard (arrest) - ✔✔1. ask - sir/ma'am you are under arrest 2. set consent - explain why, you have broken the law 3. present options - if you don't comply you will go to jail 4. confirmation - is there anything I can say or do to earn your cooperation 5. act List the 8 tactical steps in order - ✔✔1. Greeting - command presence, morning/afternoon 2. Identification - identify self/department 3. reason for stop - violation/location 4. Justification - violator usually admits guilt 5. DL - is license information correct, personalize Mr. Jones 6. Insurance Card - ask for this separately 7. Decision - intentions going forward, don't argue 8. Close - drive safe 4th amdendment - ✔✔the right of the people to be secure in their persons, houses, papers, and effects, against unreasonable searches and seizures, shall not be violated and no warrants shall issue, but upon probable cause, supported by oath or affirmation, and particularly describing the place to be search and person to be seized 5th amendment - ✔✔· No person shall be held to answer for a capital, or otherwise infamous crime, unless on a presentment or indictment of a Grand Jury, except in cases arising in the land or naval forces, of in the Militia, when in actual service in time of War or public danger; nor shall any person be subject for the same offense to be twice put in jeopardy of life or limb; not shall be compelled in any criminal case to be a witness against himself, not be deprived of life, liberty, or property, without due process of law; nor shall private property be taken for public use; without just compensation 6th amendment - ✔✔· In all criminal prosecutions, the accused shall enjoy the right to a speedy and public trial, by and impartial jury of the State and district wherein the crime shall have been committed, which district shall have been previously ascertained by law, and to be informed of the nature and cause of the accusation; to be confronted with the witness against him; to have compulsory process for obtaining witnesses in his favor, and to have the Assistance of Counsel for his defense Procedure for explaining nature of complaint to offender - ✔✔In order for a person to knowingly, voluntarily, and intelligently waive their rights officers should: advise offender of type of offense they are being investigated for and whether offense is felony or misdemeanor AND advise offender if formal charges have been filed
Animal control - ✔✔inform complainant in terms of dept police and procedure, meet with caller, is anyone in imminent danger, is the animal in danger, if appropriate direct complainant to animal control agency Business or peddler violation - ✔✔inform complainant of dept police, response to ordinance of local jurisdiction, check peddler's license, cite peddler if appropriate Check welfare - ✔✔check address for signs of inactivity, check with neighbors, ring bell or knock on door, look in windows, announce presence, if no response contact relatives, if you believe citizen is inside and unable to come to the door speak with your supervisor about forcing entry Lock out - ✔✔attempt to make entry, if not possible help them call locksmith Complaints about government services - ✔✔listen to complaint, inform complainant of dept procedures, inform that this does not fall under your scope of duties, direct them to appropriate agency Disoderly - ✔✔take arrest action if necessary, many times there will be no complainant so the officers should use their discretion wisely, provide needed assistance Downed wires - ✔✔keep citizens away, learn different between types of wires, do not attempt to move them, notify appropriate agencies, do not leave scene until secured Firework violations - ✔✔warn, cite, arrest - ILLEGAL - firecrackers, bottle rockets, sky rockets, roman candles, pin wheels, chaser, buzz bombs, middles LEGAL - sparklers, cap guns, snake or glow worms, smoke devices Illegal burning - ✔✔find what is burning, inform complainant of dept policy, inform violator of ordinance, notify fire dept if needed Elderly person needing assistance - ✔✔nature of problem, assist them if possible, observe for hidden injuries, be alert for circumstances that family will be notified for, assist them in a dignified manner
Vacation check - ✔✔be familiar with agency procedures, check vacation list daily, determine vehicles there/not there, check for forced entry, investigate suspicious activity Escorting money - ✔✔check dept policy, inform dispatch, have dispatch log arrival and departure times, use caution Motorists assist - ✔✔if vehicle is disabled and blocking traffic tow within dept policy, if permitted by department transport people to a safe location, have dispatch log times Street directions - ✔✔learn geographical area, be prepared to help citizens, avoid local nicknames, repeat or write down if needed, get it right! Unusual odors - ✔✔patrol with windows down, notify utility company, secure area for environmental hazards, institute hazardous material procedure Loitering - ✔✔can involve suspicious activity so be aware of illegal activity, follow policy, speak with complainant if possible Crisis - ✔✔a turning point in someone's life. It's subjective reaction to a stressful experience, affects the stability of the person's ability to cope or function 3 key components for handling crisis calls - ✔✔preventing further escalation, providing short term solution, making necessary social service referrals 5 Mediation Techniques for Crisis Calls - ✔✔1. Information gathering 2. Control 3. Direction 4. Referral 5. Action Psychological and Social problems that need referrals to social services - ✔✔Financial, Health, Child Custody, Power/Electric shut off, Divorce, Displaced children, Drug/Alcohol Abuse, Disabled individuals
