Taxi and Limousine Driver Practice Exam, Exams of European Computer Driving Licence (ECDL)

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Taxicab and Limousine Driver Practice exam

1 Where should the trip record be completed?

A. at headquarters B. at the driver's home C. in the vehicle D. outside the vehicle -Correct Answer ✔ ✔ C

2 a passenger is paying for a $9.50 fare with a $10.00 bill. the driver should do which of the following?

A. Give the customer a receipt for $10. B. count out 50 cents in change to the customer

C. assume that the 50 cents is a gratuity and thank the customer D. ask the customer politely if change is required -Correct Answer ✔ ✔ B

3 a passenger insists on leaving a tip for the same amount of the fare, which is a large amount. What should the driver do?

A. Tell the passenger that he/she cannot accept the tip B. offer a free trip to the passenger C. ask the passenger why they want to leave such a large tip D. Thank the passenger for the tip -Correct Answer ✔ ✔ D

4 When driving a passenger beyond the city limits, in a jurisdiction where flat rates apply, the fare is $11.00 within

B. To share information with other drivers C. To provide information to the company D. To record expenses -Correct Answer ✔ ✔ D

6 at the end of a trip, a passenger is surprised at how high the fare is. the driver explains that he was unsure of the route and made an error along the way. the customer refuses to pay the full fare. What should the driver do?

A. explain that the passenger must pay the full fare B. offer the passenger a full refund of their fare C. reduce the fare by the relevant amount D. ask the passenger to contact dispatch -Correct Answer ✔ ✔ C

7 What is the best thing for a driver to do when a passenger is being verbally abusive in the vehicle?

A. Pull over and politely ask the customer to leave B. ignore the customer and continue driving C. deliver the passenger to the destination and add a service charge D. ask the passenger to stop, and if they do not, drive to the police station -Correct Answer ✔ ✔ A

8 a driver picks up a passenger who has a speaking disability. Which of the following would be most helpful to communicate with the passenger?

10 a driver is taking an unaccompanied child to a pre-arranged destination. on arrival, what should the driver do?

A. obtain a signature from the person responsible for the child at the destination B. verify that the person greeting the child is the person identified on the request C. ask the person at the drop-off location to confirm the child has arrived D. obtain the phone number of the person at the drop-off location -Correct Answer ✔ ✔ B

11 a group of 6 passengers would like to enter the vehicle and be taken a few short blocks. However, there are only enough seatbelts for three passengers. What should the driver do?

A. Take all passengers to the destination B. offer to have dispatch call a second taxicab C. ask passengers to share the seat belts D. refuse service to all passengers -Correct Answer ✔ ✔ B

12 a driver is driving alone after dark. Which one of the following precautions should the driver take?

A. Turn on the interior lighting B. Turn the headlights on full beam

A. initiate conversation and make eye contact B. ask the passenger's name and verify if there is any hesitation C. establish a rapport with the passenger and ensure destination is safe D. find out about the interests of the passenger and determine if they present a danger -Correct Answer ✔ ✔ A 15 a driver is experiencing icy conditions on the road. What should the driver do in this situation?

A. drive with foot on the brake B. stop at the garage and have winter

tires installed C. increase distance between vehicles D. Pass slower vehicles with caution -Correct Answer ✔ ✔ C 16 Which one of the following is a good reason for promoting local tourism?

A. To demonstrate personal knowledge B. To encourage two-way discussions C. To share the local history D. To improve the passenger's satisfaction -Correct Answer ✔ ✔ D

B. check fuel oil levels C. record meter readings D. check for lost items -Correct Answer ✔ ✔ B

19 What should the driver do if the following indicator lights up on the vehicle's dash board? BRAKE

A. allow more time for the car to brake B. Have the brakes inspected immediately C. bring the car to a garage to install new brakes D. Have the car towed to the nearest garage -Correct Answer ✔ ✔ B

20 a driver suddenly experiences a problem with their vehicle, forcing them to end service immediately. Which of the following would be the best course of action?

A. ask the passenger to wait until the vehicle has been repaired B. ask the passenger to find alternate transportation C. coordinate with dispatch to send another vehicle D. Try to fix the vehicle with help from the passenger -Correct Answer ✔ ✔ C

21. A car cuts in front of the vehicle, forcing the driver to slam on the brakes. What should the driver do next?

C. Tell the passenger that only one route can be taken D. confirm the destination with the passenger -Correct Answer ✔ ✔ A

23. Which of the following actions could a driver carry out to assist a visually impaired passenger?

A. offer an arm to support the passenger B. speak slowly and clearly to the passenger C. Lead the passenger's guide dog D. open the door of the vehicle -Correct Answer ✔ ✔ A

24 a driver is waiting for a passenger to get into the vehicle and notices that he is having difficulty due to a physical disability. What should the driver do?

A. ask the passenger if someone can assist him B. ask the passenger if he needs help C. Get out of the vehicle and help the passenger D. allow the passenger plenty time to enter the vehicle - Correct Answer ✔ ✔ B

25 at the end of a shift, a driver notices that a coat has been left in the back seat. the driver notifies dispatch. the driver writes down the following details: description of item, time and date. Which of the following elements should also be recorded?

A. vehicle number