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TCEQ EXAM QUESTIONS AND
ANSWERS ALREADY PASSED
Who has the responsibility to provide drinking water that meets federal and state standards? ✔✔Operators
____________ must be disinfected, delivered at adequate pressure, and be ample in quantity. ✔✔Water
_____________ should guard the water supply and facilities from contamination and even terrorism. ✔✔Utility employees
The ______________ requires bacteriological sample results be kept 5 years. ✔✔State
The ____________ requires chemical analysis be kept at least 10 years. ✔✔State
_________ requires a water system to keep a copy of each consumer confidence report at least 5 years. ✔✔EPA
A ________________ provides the public with pipes water for human consumption, serves at least 15 service connections, and regularly serves at least 25 individuals daily at least 60 days out of the year. ✔✔Public Water System
The water utility field affects everyone because ✔✔water is essential to life and health
The water utility employee should remember customers are entitled to ✔✔courteous treatment & answers to questions about water
In Texas, water operator licensing is administered by the ✔✔TCEQ
All public water systems are required to employ licensed operators even if the system only _____________ treated water bought from another source. ✔✔redistributes
Public water systems includes cities, municipal utility districts, rural water supply corporations, mobile home parks, and ✔✔campgrounds
Examples of community water systems include ✔✔a. municipalities
b. municipal utility districts
Keys to good customer relations ✔✔1. Everything the utility does is PR
- customers are entitled to courteous treatment
- every employee is a PR person
_____________ are persons with whom customers have the most contact? ✔✔Meter readers
________________ are ambassadors of goodwill? ✔✔Meter readers
_____________ can warn customers of service interruptions, and provide signs and barriers to protect the public? ✔✔Maintenance crew
___________ is responsible for treating the water to assure it is safe to drink and use? ✔✔Plant operator
______________should be accurate itemized, and neat, and payment should not be optional? ✔✔Water bills
It is important that the ____________ have a sense of pride and professionalism. ✔✔Utility
All employees should be kept informed of _________? ✔✔Utility plans and policies
_________ should be treated as "griping" and investigated as 1st priority? ✔✔Complaints
In small water systems the operator is often ____________ ✔✔Meter reader, repair crew, and pump operator
"Stuffers" sent to customers in billing statements may contain _____________________ ✔✔a. departments to call for service
b. explanations of utility policy
c. a history of the utility
d. tips on water conservation
e. all of the above
Delinquent payment notices should be ____________________ ✔✔a. tactful and tasteful
b. mailed in an envelope
*d. all listed *
Listen to special requests and seek solutions to oblige the customer within _____________________. ✔✔utility policy
Treat customers as though another water utility across the street is competing for your ________________________. ✔✔customers
