Technology for Social Business & Big Data: Exam Study Guide, Exams of Information Technology

Download Technology for Social Business & Big Data: Exam Study Guide and more Exams Information Technology in PDF only on Docsity!

Data

Comprehensive Exam Study Guide

Most Recent Exam Guide 2024/

Data

Comprehensive Exam Study Guide

Most Recent Exam Guide 2024/

Chapter 8 Technology For Control Social Business and Big Data

1. A(n) collects data from sales, purchases from suppliers, and inventory changes and stores them in a database. a. inventory control system b. automated analysis system c. transaction processing system d. decision support system ANSWER: c RATIONALE: Feedback: Transaction processing systems (TPSs) automate an organization’s routine, day- to-day business transactions. A TPS collects data from transactions such as sales, purchases from suppliers, and inventory changes, and stores them in a database. POINTS: 1 LEARNING OBJECTIVES: ORGT.DAFT.16.08-01 - 08- NATIONAL STANDARDS: United States - AACSB: Technology TOPICS: Information Technology Evolution KEYWORDS: Bloom’s: Remember
2. The use of huge databases that combine all of a company's data and allow users to access the data directly, create reports, and obtain responses to what-if questions is referred to as: a. data mining. b. data processing. c. transaction processing. d. data warehousing. ANSWER: d RATIONALE: Feedback: Data warehousing is the use of huge databases that combine all of a^ company’s data and allow users to access the data directly, create reports, and obtain responses to what-if questions. Software for business intelligence, also called analytic software, helps users make sense of all these data. POINTS: 1 LEARNING OBJECTIVES: ORGT.DAFT.16.08-01 - 08- NATIONAL STANDARDS: United States - AACSB: Technology TOPICS: Information Technology Evolution KEYWORDS: Bloom’s: Remember
3. Software for business intelligence, also called , helps users make sense of all of a company’s data. a. dynamic software b. analytic software c. decision support software d. warehousing software ANSWER: b RATIONALE: Feedback: Software for business intelligence, also called analytic software, helps users make sense of all of a company’s data. Business intelligence refers to the high-tech analysis of a company’s data in order to make better strategic decisions. POINTS: 1

Data

Comprehensive Exam Study Guide

Most Recent Exam Guide 2024/

Chapter 8 Technology For Control Social Business and Big Data

4. means searching out and analyzing data from multiple sources across the enterprise, and increasingly from outside sources as well, to identify patterns and relationships that might be significant. a. Data warehousing b. Data processing c. Data entry d. Data mining ANSWER: d RATIONALE: Feedback: Sometimes referred to as data mining, business intelligence means searching out and analyzing data from multiple sources across the enterprise, and increasingly from outside sources as well, to identify patterns and relationships that might be significant. Retailers are some of the biggest users of business intelligence software. POINTS: 1 LEARNING OBJECTIVES: ORGT.DAFT.16.08-01 - 08- NATIONAL STANDARDS: United States - AACSB: Technology TOPICS: Information Technology Evolution KEYWORDS: Bloom’s: Remember
5. Which of the following helps managers to make smarter decisions? a. Restricting the use of social media technologies b. Using business intelligence software to analyze data c. Restricting use of intranets for knowledge management d. Using only horizontal linkages and not vertical linkages ANSWER: b RATIONALE: Feedback: By collecting the right data and using business intelligence software to analyze them and spot trends and patterns, managers can make smarter decisions. For example, 1- 800-Flowers.com uses business intelligence to tweak its marketing. POINTS: 1 LEARNING OBJECTIVES: ORGT.DAFT.16.08-01 - 08- NATIONAL STANDARDS: United States - AACSB: Technology TOPICS: Information Technology Evolution KEYWORDS: Bloom’s: Understand
6. refers to using technologies such as blogs, Facebook, or Twitter for interacting with and facilitating communication and collaboration among employees, customers, and other stakeholders. a. Social business b. Decision support c. Transaction processing d. Business intelligence ANSWER: a RATIONALE: Feedback: Social business refers to using social media technologies such as blogs, social networks, or Twitter for interacting with and facilitating communication and collaboration among employees, customers, and other stakeholders. For example, Dr. Pepper built a

Data

Comprehensive Exam Study Guide

Most Recent Exam Guide 2024/

Facebook fan base of 8.5 million people. Managers put out two messages a day on the company’s fan page and then mine the responses to see what people are thinking. POINTS: 1 LEARNING OBJECTIVES: ORGT.DAFT.16.08-01 - 08- NATIONAL STANDARDS: United States - AACSB: Technology

Page 2

Data

Comprehensive Exam Study Guide

Most Recent Exam Guide 2024/

d. centralized organizational structure. ANSWER: a RATIONALE: Feedback: In connection with the shift to employee participation and empowerment, many companies are adopting a decentralized rather than a hierarchical control process. Hierarchical control and decentralized control represent different philosophies of corporate culture. Page 3

Data

Comprehensive Exam Study Guide

Most Recent Exam Guide 2024/

Chapter 8 Technology For Control Social Business and Big Data POINTS: 1 LEARNING OBJECTIVES: ORGT.DAFT.16.08-02 - 08- NATIONAL STANDARDS: United States - AACSB: Analytic TOPICS: The Philosophy and Focus of Control Systems KEYWORDS: Bloom’s: Remember

10. involves monitoring and influencing employee behavior through extensive use of rules, policies, order of authority, written documentation, reward systems, and other formal mechanisms. a. A vertical organizational structure b. Decentralized control c. A horizontal organizational structure d. Hierarchical control ANSWER: d RATIONALE: Feedback: Hierarchical control involves monitoring and influencing employee behavior through extensive use of rules, policies, hierarchy of authority, written documentation, reward systems, and other formal mechanisms. In contrast, decentralized control relies on cultural values, traditions, shared beliefs, and trust to foster compliance with organizational goals. POINTS: 1 LEARNING OBJECTIVES: ORGT.DAFT.16.08-02 - 08- NATIONAL STANDARDS: United States - AACSB: Analytic TOPICS: The Philosophy and Focus of Control Systems KEYWORDS: Bloom’s: Remember
11. In contrast to hierarchical control, decentralized control relies on: a. extensive use of rules and policies. b. close personal supervision. c. reward systems. d. cultural values. ANSWER: d RATIONALE: Feedback: In contrast to hierarchical control, decentralized control relies on cultural values, traditions, shared beliefs, and trust to foster compliance with organizational goals. Managers operate on the assumption that employees are trustworthy and willing to perform effectively without extensive rules and close supervision. POINTS: 1 LEARNING OBJECTIVES: ORGT.DAFT.16.08-02 - 08- NATIONAL STANDARDS: United States - AACSB: Analytic TOPICS: The Philosophy and Focus of Control Systems KEYWORDS: Bloom’s: Understand
12. define explicit rules, policies, and procedures for employee behavior. a. Hierarchical methods b. Decentralized methods

Data

Comprehensive Exam Study Guide

Most Recent Exam Guide 2024/

Chapter 8 Technology For Control Social Business and Big Data supervision. POINTS: 1 LEARNING OBJECTIVES: ORGT.DAFT.16.08-02 - 08- NATIONAL STANDARDS: United States - AACSB: Analytic TOPICS: The Philosophy and Focus of Control Systems KEYWORDS: Bloom’s: Remember

13. is based on values and assumptions that are almost opposite to those of hierarchical control. a. Centralized control b. Decentralized control c. Vertical control d. Horizontal control ANSWER: b RATIONALE: Feedback: Decentralized control is based on values and assumptions that are almost opposite to those of hierarchical control. Rules and procedures are used only when necessary. POINTS: 1 LEARNING OBJECTIVES: ORGT.DAFT.16.08-02 - 08- NATIONAL STANDARDS: United States - AACSB: Analytic TOPICS: The Philosophy and Focus of Control Systems KEYWORDS: Bloom’s: Remember
    14. Which of the following is true of decentralized control? a. Rules and procedures are used only when necessary. b. Managers do not rely on shared goals and values to control employee behavior. c. Top-down authority is used. d. Task-related job descriptions are given to employees. ANSWER: a RATIONALE: Feedback: Decentralized control is based on values and assumptions that are almost opposite to those of hierarchical control. Rules and procedures are used only when necessary. POINTS: 1 LEARNING OBJECTIVES: ORGT.DAFT.16.08-02 - 08- NATIONAL STANDARDS: United States - AACSB: Analytic TOPICS: The Philosophy and Focus of Control Systems KEYWORDS: Bloom’s: Understand
14. Which of the following is true of an organization with decentralized control? a. The organization emphasizes extrinsic rewards, and task-related job descriptions are given to employees. b. The organization assumes that people are incapable of self-discipline and cannot be trusted. c. The organization uses detailed rules and procedures and formal control systems.

Data

Comprehensive Exam Study Guide

Most Recent Exam Guide 2024/

d. The organization places great emphasis on the selection and socialization of employees. ANSWER: d RATIONALE: Feedback: In organizations with decentralized control, managers rely on shared goals and values to control employee behavior. The organization places great emphasis on the selection and socialization of employees to ensure that workers have the appropriate values needed to influence behavior toward meeting company goals. Page 5

Data

Comprehensive Exam Study Guide

Most Recent Exam Guide 2024/

a. decentralization b. hierarchical referral c. feedback d. employee referral ANSWER: c

Page 6

Data

Comprehensive Exam Study Guide

Most Recent Exam Guide 2024/

Chapter 8 Technology For Control Social Business and Big Data RATIONALE: Feedback: All effective control systems involve the use of feedback to determine whether organizational performance meets established standards to help the organization attain its goals. Managers set up systems for organizational control that consist of the four key steps in the feedback control model. POINTS: 1 LEARNING OBJECTIVES: ORGT.DAFT.16.08-03 - 08- NATIONAL STANDARDS: United States - AACSB: Analytic TOPICS: The Philosophy and Focus of Control Systems KEYWORDS: Bloom’s: Remember

19. Feedback control helps managers: a. make needed adjustments to help the organization be successful. b. emphasize decentralized control over employees. c. have complete hierarchical control on their subordinates. d. set organizational mission and vision. ANSWER: a RATIONALE: Feedback: Managers set up systems for organizational control that consist of the four key steps in the feedback control model. Feedback control helps managers make needed adjustments in work activities, standards of performance, or goals to help the organization be successful. POINTS: 1 LEARNING OBJECTIVES: ORGT.DAFT.16.08-03 - 08- NATIONAL STANDARDS: United States - AACSB: Analytic TOPICS: The Philosophy and Focus of Control Systems KEYWORDS: Bloom’s: Understand
20. Which of the following is the first step in the feedback control model? a. Taking corrective action as needed b. Establishing metrics and standards of performance c. Comparing metrics of actual performance to standards d. Setting strategic goals ANSWER: d RATIONALE: Feedback: Managers set up systems for organizational control that consist of the four key steps in the feedback control model. The cycle of control includes setting strategic goals for departments or the organization as a whole, establishing metrics and standards of performance, comparing metrics of actual performance to standards, and correcting or changing activities as needed. POINTS: 1 LEARNING OBJECTIVES: ORGT.DAFT.16.08-03 - 08- NATIONAL STANDARDS: United States - AACSB: Analytic TOPICS: The Philosophy and Focus of Control Systems KEYWORDS: Bloom’s: Remember

Data

Comprehensive Exam Study Guide

Most Recent Exam Guide 2024/

Chapter 8 Technology For Control Social Business and Big Data d. Quality control ANSWER: d RATIONALE: Feedback: A BSC contains four major perspectives: financial performance, customer service, internal business processes, and the organization’s capacity for learning and growth. Within these four areas, managers identify key performance indicators (KPIs) the organization will track. POINTS: 1 LEARNING OBJECTIVES: ORGT.DAFT.16.08-04 - 08- NATIONAL STANDARDS: United States - AACSB: Analytic TOPICS: The Philosophy and Focus of Control Systems KEYWORDS: Bloom’s: Remember

22. Which of the following perspectives of a balanced scorecard includes traditional measures such as net income and return on investment? a. Learning and growth potential b. Customer service indicators c. Financial perspective d. Quality control perspective ANSWER: c RATIONALE: Feedback: The financial perspective reflects a concern that the organization’s activities contribute to improving short- and long-term financial performance. It includes traditional measures such as net income and return on investment. POINTS: 1 LEARNING OBJECTIVES: ORGT.DAFT.16.08-04 - 08- NATIONAL STANDARDS: United States - AACSB: Analytic TOPICS: The Philosophy and Focus of Control Systems KEYWORDS: Bloom’s: Remember
23. focus on production and operating statistics, such as order fulfillment or cost per order. a. Customer service indicators b. Business process indicators c. Learning and growth potentials d. Quality control perspectives ANSWER: b RATIONALE: Feedback: Business process indicators focus on production and operating statistics, such as order fulfillment or cost per order. POINTS: 1 LEARNING OBJECTIVES: ORGT.DAFT.16.08-04 - 08- NATIONAL STANDARDS: United States - AACSB: Analytic TOPICS: The Philosophy and Focus of Control Systems KEYWORDS: Bloom’s: Remember

Data

Comprehensive Exam Study Guide

Most Recent Exam Guide 2024/

24. An organization’s focuses on how well resources and human capital are being managed for the company’s future. a. business process indicator b. customer service indicator c. learning and growth potential Page 8

Data

Comprehensive Exam Study Guide

Most Recent Exam Guide 2024/

NATIONAL STANDARDS: United States - AACSB: Analytic TOPICS: The Philosophy and Focus of Control Systems KEYWORDS: Bloom’s: Remember

27. is based on managers’ direct observation and supervision of employee actions to see whether the individual follows rules and policies and performs tasks as instructed. Page 9

Data

Comprehensive Exam Study Guide

Most Recent Exam Guide 2024/

Chapter 8 Technology For Control Social Business and Big Data a. Feedback control b. Outcome control c. Behavior control d. Transaction control ANSWER: c RATIONALE: Feedback: The reward system is often of paramount concern at the supervisory level. There are two different approaches to evaluating and controlling team or individual performance and allocating rewards. Behavior control is based on managers’ direct observation and supervision of employee actions to see whether the individual follows rules and policies and performs tasks as instructed. POINTS: 1 LEARNING OBJECTIVES: ORGT.DAFT.16.08-04 - 08- NATIONAL STANDARDS: United States - AACSB: Analytic TOPICS: The Philosophy and Focus of Control Systems KEYWORDS: Bloom’s: Remember

28. refers to the efforts to systematically find, organize, and make available a company’s intellectual capital and to foster a culture of continuous learning and information sharing. a. Feedback control b. Outcome control c. Knowledge management d. Transaction management ANSWER: c RATIONALE: Feedback: Knowledge management refers to the efforts to systematically find, organize, and make available a company’s intellectual capital and to foster a culture of continuous learning and knowledge sharing. The company’s intellectual capital is the sum of its knowledge, experience, understanding, relationships, processes, innovations, and discoveries. POINTS: 1 LEARNING OBJECTIVES: ORGT.DAFT.16.08-05 - 08- NATIONAL STANDARDS: United States - AACSB: Analytic TOPICS: Facilitating Employee Coordination and Efficiency KEYWORDS: Bloom’s: Remember
29. are people who are at the center of an information network. These are people who are sought out for their knowledge and information. a. Brokers b. Peripheral players c. Hubs d. Communicators ANSWER: c RATIONALE: Feedback: Hubs are people who are at the center of an information network. These are people who are sought out for their knowledge and information. Hubs tend to have more