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Process
An organized group of related activities that work together to
create a result of valueA network of customer-supplier
relationship and commitments that drive work activities to
produce results of value
TERM 2
Ambiguity
DEFINITION 2
You don't know what you don't know. worseNot knowing
which variable to include
TERM 3
Uncertainty
DEFINITION 3
unsure of your model. not precisenot knowing the exact
values of the variables
TERM 4
Efficiency
DEFINITION 4
doing something for the lowest possible cost (or least
sacrifice)
TERM 5
Effectiveness
DEFINITION 5
Doing something beneficial
Value
Quality/PriceBenefits/CostsBenefits/Sacrifices
TERM 7
Productivity
DEFINITION 7
Global Performance Metric
TERM 8
Productivity Equation
DEFINITION 8
Value of Outputs/Value of Inputs
TERM 9
Process Naming Convention
DEFINITION 9
Named using a verb and direct objectDesign the Keypad
TERM 10
Product Naming Convention
DEFINITION 10
Named using a noun and any necessary qualifiers
Order Winners
are the criteria that differentiate the products and services of
one firm and another
TERM 17
Tradeoffs
DEFINITION 17
Flexibility-------DeliveryCost-----------Quality
TERM 18
Pareto Frontier
DEFINITION 18
Below is innovativeAbove not profitable and inefficient
TERM 19
Steps in Developing a Strategy
DEFINITION 19
Determine the firms primary task
Assess its core competencies
segment the market according to the product group
Identify product/service CTQs, demand patterns, and profit
margins of each group
Determine order qualifiers and winners for each group
Position the firm according to chosen competitive dimensions
Convert order winners into specific performance requirements
TERM 20
Product Development
DEFINITION 20
Understand customer/market needs and wants
Determine how to meet CTQs through the design of:
products, the PD process, the production process, and the
supply chain
Design for X
Enterprise Process
(DP)
Understand Market
Understand Technologies
Produce and Distribute Product
Support Product
Multi Disciplined Teams
TERM 22
Concurrent Engineering
DEFINITION 22
Simultaneous development of a produt and its manufacturing
process with open and interactive communication existing
among all team members for the purposes of reducing time
to market, decreasing cost, and improving quality and
reliability
TERM 23
Included Concurrent
Engineering
DEFINITION 23
products field service and supportdisposal systemproduct life
cycle characteristicsadaptibility
TERM 24
IPT
DEFINITION 24
Integrated Product team
TERM 25
PDT
DEFINITION 25
Product Development team
What does a process
do?
transforms inputs into outputs using resources
TERM 32
A process exists...
DEFINITION 32
to produce something.outputs, deliverables, results, work
products, serviceswhatever the customer values
TERM 33
CTQs
DEFINITION 33
basic things that stakeholders/customers want.quality,
speed, price, flexibility, availability
TERM 34
activity
DEFINITION 34
a unit of work that produces one or more products
