Docsity
Docsity

Prepare for your exams
Prepare for your exams

Study with the several resources on Docsity


Earn points to download
Earn points to download

Earn points by helping other students or get them with a premium plan


Guidelines and tips
Guidelines and tips

Decision Making and Leadership in Nursing: Challenges and Best Practices, Exams of Strategic Management

Various aspects of decision making, problem solving, critical thinking, and clinical reasoning in the context of nursing leadership and management. Topics include resolving inter-staff tensions, ethical dilemmas, career development, and staffing needs. The document also discusses the importance of communication, motivation, and delegation in nursing management.

Typology: Exams

2022/2023

Available from 03/06/2024

BestNursingTestBank
BestNursingTestBank 🇺🇸

4.5

(4)

115 documents

1 / 347

Toggle sidebar

This page cannot be seen from the preview

Don't miss anything!

bg1
2
Chapter 1, Decision Making, Problem Solving, Critical Thinking, and Clinical
Reasoning: Requisites for Successful Leadership and Management
1.
A nurse is applying a decision-making process to a clinical
challenge. When applying this process, the nurse must:
a.
analyze the root causes of a situation.
b.
begin by solving the underlying problem.
c.
choose between different courses of action.
d.
prioritize the maximum good for the maximum number of
people.
ANS: C
Feedback: Decision making is a complex, cognitive process
often defined as choosing a particular course of action. Problem
solving is part of decision making and is a systematic process
that focuses on analyzing a difficult situation. It is not always
realistic for the nurse to solve each of the problems contributing
to a larger challenge, especially at the beginning of the decision-
making process. The nurse often lacks the time, information, or
resources to analyze the root causes of a situation. Many times, the nurse makes a decision
that benefits the largest number of people, but this is not always feasible or desirable.
PTS: 1 DIF: Moderate
REF: Page and Header: 3, Decision Making, Problem Solving, Critical Thinking, Clinical
Reasoning, and Elastic Thinking OBJ: 1
NAT: Client Needs: Safe and Effective Care Environment: Management of Care
LOC: Nursing Concepts: Clinical Decision Making, Leadership & Management
TOP: Chapter: 1 KEY: Integrated Process: Nursing Process
BLM: Cognitive Level: Apply NOT: Multiple Choice
2.
A nurse is applying the traditional problem-solving model when mediating a conflict
between two colleagues. When applying this model, the nurse should prioritize what task?
a.
Identifying the root cause of the conflict
b.
Implementing a solution as quickly as possible
c.
Eliciting input from other nurses
d.
Encouraging each nurse to reflect on their actions
ANS: A
Feedback: The traditional problem-solving model attempts to identify the root problem in
situations, a task that requires much time and energy. Efficiency is desirable, but trying to
implement a solution as quickly as possible can result in a hasty and incorrect solution.
Outside input may or may not be necessary; this varies with each individual problem.
Reflective thinking is always beneficial, but this is not a specific component of the
traditional problem-solving model.
PTS: 1 DIF: Moderate
REF: Page and Header: 3, Decision Making, Problem Solving, Critical Thinking, Clinical
Reasoning, and Elastic Thinking OBJ: 1
NAT: Client Needs: Safe and Effective Care Environment: Management of Care
LOC: Nursing Concepts: Clinical Decision Making, Collaboration
TOP: Chapter: 1 KEY: Integrated Process: Nursing Process
BLM: Cognitive Level: Analyze NOT: Multiple Choice
pf3
pf4
pf5
pf8
pf9
pfa
pfd
pfe
pff
pf12
pf13
pf14
pf15
pf16
pf17
pf18
pf19
pf1a
pf1b
pf1c
pf1d
pf1e
pf1f
pf20
pf21
pf22
pf23
pf24
pf25
pf26
pf27
pf28
pf29
pf2a
pf2b
pf2c
pf2d
pf2e
pf2f
pf30
pf31
pf32
pf33
pf34
pf35
pf36
pf37
pf38
pf39
pf3a
pf3b
pf3c
pf3d
pf3e
pf3f
pf40
pf41
pf42
pf43
pf44
pf45
pf46
pf47
pf48
pf49
pf4a
pf4b
pf4c
pf4d
pf4e
pf4f
pf50
pf51
pf52
pf53
pf54
pf55
pf56
pf57
pf58
pf59
pf5a
pf5b
pf5c
pf5d
pf5e
pf5f
pf60
pf61
pf62
pf63
pf64

Partial preview of the text

Download Decision Making and Leadership in Nursing: Challenges and Best Practices and more Exams Strategic Management in PDF only on Docsity!

Chapter 1, Decision Making, Problem Solving, Critical Thinking, and Clinical

Reasoning: Requisites for Successful Leadership and Management

  1. A nurse is applying a decision-making process to a clinical challenge. When applying this process, the nurse must: a. analyze the root causes of a situation. b. begin by solving the underlying problem. c. choose between different courses of action. d. prioritize the maximum good for the maximum number of people. ANS: C Feedback: Decision making is a complex, cognitive process often defined as choosing a particular course of action. Problem solving is part of decision making and is a systematic process that focuses on analyzing a difficult situation. It is not always realistic for the nurse to solve each of the problems contributing to a larger challenge, especially at the beginning of the decision- making process. The nurse often lacks the time, information, or resources to analyze the root causes of a situation. Many times, the nurse makes a decision that benefits the largest number of people, but this is not always feasible or desirable. PTS: 1 DIF: Moderate REF: Page and Header: 3, Decision Making, Problem Solving, Critical Thinking, Clinical Reasoning, and Elastic Thinking OBJ: 1 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Clinical Decision Making, Leadership & Management TOP: Chapter: 1 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Apply NOT: Multiple Choice
  2. A nurse is applying the traditional problem-solving model when mediating a conflict between two colleagues. When applying this model, the nurse should prioritize what task? a. Identifying the root cause of the conflict b. Implementing a solution as quickly as possible c. Eliciting input from other nurses d. Encouraging each nurse to reflect on their actions ANS: A Feedback: The traditional problem-solving model attempts to identify the root problem in situations, a task that requires much time and energy. Efficiency is desirable, but trying to implement a solution as quickly as possible can result in a hasty and incorrect solution. Outside input may or may not be necessary; this varies with each individual problem. Reflective thinking is always beneficial, but this is not a specific component of the traditional problem-solving model. PTS: 1 DIF: Moderate REF: Page and Header: 3, Decision Making, Problem Solving, Critical Thinking, Clinical Reasoning, and Elastic Thinking OBJ: 1 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Clinical Decision Making, Collaboration TOP: Chapter: 1 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Analyze NOT: Multiple Choice
  1. Which statement is true regarding decision making? a. Scientific methods provide identical decisions by different individuals for the same problems. b. Decisions are greatly influenced by each person’s value system. c. Personal beliefs can be adjusted for when the scientific approach to problem solving is used. d. Past experience has little to do with the quality of the decision. ANS: B Feedback: Values, life experience, individual preference, and individual ways of thinking will influence a person’s decision making. No matter how objective the criteria will be, value judgments will always play a part in a person’s decision making, either consciously or subconsciously. It is not possible for a nurse to fully “set aside” personal beliefs when making a decision, even if the nurse applies the principles of self-reflection. PTS: 1 DIF: Moderate REF: Page and Header: 16, Choose and Act Decisively OBJ: 3 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Leadership & Management TOP: Chapter: 1 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Understand NOT: Multiple Choice
  2. The nurse-manager of a short-staffed unit needs to make a decision about a nurse’s request for an unpaid leave of absence. In order to increase the chance of making a good decision, the manager should: a. involve as many people in the decision-making process as possible. b. begin the decision-making process by presuming the status quo to be the best option. c. generate as many different alternatives as possible. d. prioritize the option that is most innovative. ANS: C Feedback: The greater the number of alternatives that can be generated by the decision maker, the better the final decision will be. Generating multiple alternatives may require involving more people in the decision-making process, but the process can easily become unwieldy if too many people are involved. The manager should always consider the status quo as a possible option, but this is not always considered to be the default option. Innovation is often a desirable characteristic, but it would be inappropriate to choose an option solely because it is innovative; many other values must be considered. PTS: 1 DIF: Moderate REF: Page and Header: 14, Generate Numerous Alternatives OBJ: 4 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Clinical Decision Making, Leadership & Management TOP: Chapter: 1 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Apply NOT: Multiple Choice
  3. An experienced nurse-manager has been described as being a “right-brained thinker.” Which is an example of this manager’s decision-making process?

ANS: B

Feedback: A decision is made when a course of action has been chosen. A decision may not always be pleasing to everyone involved in the situation, and success can never be fully guaranteed. The manager should seek to fully understand the problem, but this is a phase in decision making, not the result of the process. PTS: 1 DIF: Easy REF: Page and Header: 3, Decision Making, Problem Solving, Critical Thinking, Clinical Reasoning, and Elastic Thinking OBJ: 1 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Clinical Decision Making, Leadership & Management TOP: Chapter: 1 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Understand NOT: Multiple Choice

  1. A nurse-manager is faced with a difficult decision in a situation that involves the manager’s values. What is the manager’s best action? a. Try to base a decision on intuition rather than values. b. Set aside their own values and make a rationale decision. c. Defer the decision to a colleague with different values. d. Identify and reflect on their own values. ANS: D Feedback: Every person has a value system, and this cannot simply be “set aside.” Awareness and reflection are necessary to make good decisions in the context of one’s own values. Intuition and values are not counterpoints, and prioritizing intuition does not negate the importance of values. Values influence every decision to varying degrees, and it is impractical to defer every value-laden decision to someone else. PTS: 1 DIF: Moderate REF: Page and Header: 17, Values OBJ: 8 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Ethics, Leadership & Management TOP: Chapter: 1 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Apply NOT: Multiple Choice
  2. Which statement concerning critical thinking is true? a. It is a simple approach to decision making. b. It is narrower in scope than decision making. c. It requires reasoning and creative analysis. d. It is a synonym for the problem-solving process. ANS: C Feedback: Critical thinking has a broader scope and is more complex than decision making and problem solving. It is sometimes referred to as reflective thinking. Critical thinking also involves reflecting on the meaning of statements, examining the offered evidence and reasoning, and forming judgments about facts. PTS: 1 DIF: Moderate REF: Page and Header: 4, Decision Making, Problem Solving, Critical Thinking, Clinical

Reasoning, and Elastic Thinking OBJ: 1 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Critical Thinking TOP: Chapter: 1 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Understand NOT: Multiple Choice

  1. A nurse-manager has realized that the data gathering process before a recent decision may have been influenced by confirmation bias. How can the manager best prevent this in the future? a. Delegate data gathering to a trusted colleague who has different values. b. Make sure not to prioritize information that supports their own beliefs. c. Consider all of the implications of an alternative before making a decision. d. Collect only the minimum quantity of data before making a decision. ANS: B Feedback: Confirmation bias refers to our tendency to search for and favor information that confirms our beliefs while simultaneously ignoring or devaluing information that contradicts our beliefs. Self-awareness and reflection can reduce this tendency. Delegating the data-gathering process may be beneficial in some situations, but every person is prone to confirmation bias, although in differing ways. Considering the implications of a decision is an important part of decision making but does not address the issue of confirmation bias. Minimizing data collection may reduce confirmation bias but could compromise the quality of a decision. PTS: 1 DIF: Difficult REF: Page and Header: 12, Gather Data Carefully OBJ: 8 | 9 | 10 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Clinical Decision Making, Ethics TOP: Chapter: 1 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Apply NOT: Multiple Choice
  2. A nurse-manager has made a decision and is now preparing to evaluate that decision. What question should best guide the nurse’s evaluation process? a. Is evaluation necessary when using a good decision-making model? b. Can evaluation be eliminated if the problem is resolved? c. Is every party happy with the outcomes of the decision? d. Did the outcomes align with the original objectives? ANS: D Feedback: The evaluation phase is necessary to find out more about one’s ability as a decision maker and to find out where the decision making was faulty. This step cannot be eliminated from the decision-making process because it provides the means for determining whether a good decision was made. Happiness is not the criterion by which decisions are usually evaluated. Rather, evaluation is done by comparing actual outcomes to desired outcomes. PTS: 1 DIF: Moderate REF: Page and Header: 8, Managerial Decision-Making Models OBJ: 7 | 9 NAT: Client Needs: Safe and Effective Care Environment: Management of Care

BLM: Cognitive Level: Analyze NOT: Multiple Choice

  1. A nurse has accepted a job in a workplace where organizational power has a pronounced effect. This characteristic may have what effect on the nurse and the workplace? a. Many decisions will be delegated to the nurse by supervisors. b. There will be high levels of mistrust and suspicion at the workplace. c. Communication will be compromised at the workplace. d. The nurse may have to accept decisions contrary to their own values. ANS: D Feedback: The ability of the powerful to influence individual decision making in an organization often requires adopting a private personality and an organizational personality. The nurse will often have to accept decisions that solely reflect the values of more powerful individuals. This may lead to a feeling of powerlessness but not necessarily mistrust and lack of communication. Delegation of decision making is likely to be rare, not common, because it is concentrated with those in power. PTS: 1 DIF: Moderate REF: Page and Header: 20, Effect of Organizational Power OBJ: 12 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Health Care Organizations, Leadership & Management TOP: Chapter: 1 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Analyze NOT: Multiple Choice
  2. A unit manager has created a decision grid in order to assist with a difficult staffing decision that will affect many nurses. The decision grid will allow the manager to: a. examine alternatives visually and compare each against the same criteria. b. ensure that the decision is made objectively rather than subjectively. c. plot the outcomes of a decision over time and evaluate the decision-making process. d. predict when events must take place to complete a project on time. ANS: A Feedback: A decision grid allows one to visually examine the alternatives and compare each against the same criteria. This assists with the decision-making process, but it cannot guarantee that the decision will be completely objective. A decision grid is not a tool for tracking the outcomes of a decision. Decision grids are not synonymous with project planning tables. PTS: 1 DIF: Moderate REF: Page and Header: 22, Decision Grids OBJ: 7 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Clinical Decision Making, Health Care Organizations TOP: Chapter: 1 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Understand NOT: Multiple Choice
  3. A nurse-manager is planning to apply a decision-making model to a clinical challenge. When using a decision-making tool, what should the manager do? a. Be aware that the tool cannot eliminate the risk of human error. b. Have an impartial colleague apply the tool, if possible.

c. Apply the tool as quickly as possible. d. Recognize that the tool will negate the effect of the manager’s values. ANS: A Feedback: Management decision-making aids are subject to human error and do not remove the effects of individual values, which always affect decision making. There is no particular reason that a tool would have to be applied by another person. Making the correct decision can take time; moving too quickly can compromise the quality of the process. PTS: 1 DIF: Difficult REF: Page and Header: 21, Decision-Making Tools OBJ: 14 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Clinical Decision Making TOP: Chapter: 1 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Apply NOT: Multiple Choice

  1. A nurse-manager had to intervene in a conflict between a client and a staff member. The manager chose to make a decision “in the moment” rather than applying a methodical or deliberate decision-making tool. How should this manager’s actions be best interpreted? a. The manager applied heuristics to a problem that required a quick solution. b. The manager should have used a decision-making tool before responding. c. The manager’s decision was likely made on the basis of emotion. d. The manager demonstrated an autocratic leadership style. ANS: A Feedback: Most individuals rely on discrete, often unconscious processes known as heuristics, which allows them to solve problems more quickly and to build on experiences they have gained in their lives. This manager’s prompt decision making exemplifies this rapid approach. This does not necessarily lead to worse outcomes than a slower, more methodical approach. Heuristics can be based on experience and knowledge and are not simply expressions of emotion. Heuristics and rapid decision making are not synonymous with an autocratic leadership style that downplays input from others. PTS: 1 DIF: Moderate REF: Page and Header: 7, Theoretical Approaches to Problem Solving and Decision Making OBJ: 3 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Leadership & Management TOP: Chapter: 1 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Analyze NOT: Multiple Choice
  2. Which statement is true regarding an “economic man” style manager? a. The manager may lack complete knowledge and generate few alternatives. b. The manager makes decisions that may not be ideal but result in solutions that have an adequate outcome. c. The manager is primarily motivated by their own financial gain. d. The manager gathers as much information as possible and produces many alternatives. ANS: D

PTS: 1 DIF: Easy REF: Page and Header: 24, Program Evaluation and Review Technique OBJ: 14 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Health Care Organizations, Clinical Decision Making TOP: Chapter: 1 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Understand NOT: Multiple Choice

  1. A nurse is working with a group of students who are learning a high-risk procedure. How should the nurse best ensure learning while protecting the safety of clients? a. Create an unfolding case study featuring the procedure. b. Use simulation for the students to learn and practice the skill. c. Help the students use a decision-making model to choose the safest technique. d. Teach the students about the traditional problem-solving process before they practice the procedure. ANS: B Feedback: Simulation provides learners opportunities for problem solving that have little or no risk to clients or to organizational performance, while also providing models, either mechanical or live, to provide experiences for the learner. Simulation is generally considered to be more realistic (and conducive to learning) than a case study. A decision-making or problem-solving model is not normally implemented when learning new skills or procedures. PTS: 1 DIF: Moderate REF: Page and Header: 5, Case Studies, Simulation, and Problem-Based Learning OBJ: 2 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Safety, Technical Skills, Teaching & Learning TOP: Chapter: 1 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Apply NOT: Multiple Choice
  2. Which statements demonstrate a characteristic of a critical thinker? Select all that apply. a. “Since that didn’t work effectively, let’s try something different.” b. “The solution has to be something the client is willing to do.” c. “I’ll talk to the client’s primary care giver about the problem.” d. “Maybe there is no new solution to this particular problem.” e. “It’s important that we do not give up; our clients deserve it.” ANS: A, B, C, E Feedback: A critical thinker displays persistence, empathy, and assertiveness. Trying a new approach shows persistence. Considering the client’s participation shows empathy. Speaking to the care provider on the client’s behalf shows assertiveness. Stating “It’s important that we do not give up; our clients deserve it” shows persistence and empathy. Concluding that there is no solution to a problem reflects an inability to think outside the box. PTS: 1 DIF: Difficult REF: Page and Header: 3, Decision Making, Problem Solving, Critical Thinking, Clinical Reasoning, and Elastic Thinking OBJ: 1

NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Critical Thinking TOP: Chapter: 1 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Analyze NOT: Multiple Select

  1. What is the value of using a structured approach to problem solving for the novice nurse? a. Facilitates effective time management b. Supports the acquisition of clinical reasoning c. Supplements the orientation process d. Encourages professional autonomy ANS: B Feedback: A structured approach to problem solving and decision making increases clinical reasoning and is the best way to learn how to make quality decisions because it eliminates trial and error and focuses the learning on a proven process. This is particularly helpful to the novice nurse with limited clinical experience and intuition. The other options are outcomes of the possession of critical thinking skills and clinical reasoning. PTS: 1 DIF: Moderate REF: Page and Header: 7, Theoretical Approaches to Problem Solving and Decision Making OBJ: 1 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Clinical Decision Making, Teaching & Learning TOP: Chapter: 1 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Understand NOT: Multiple Choice
  2. A novice nurse has been trying to apply the nursing process to each client interaction. What should the nurse do to enhance the effectiveness of this process for making decisions and solving problems? a. Ensure that specific goals are identified during the planning process. b. Conduct assessment and diagnosis simultaneously whenever possible. c. Prioritize ethics during each phase of the nursing process. d. Avoid evaluating the process until every outcome has been met. ANS: A Feedback: The weakness of the nursing process, like the traditional problem-solving model, is in not requiring clearly stated objectives. Goals should be clearly stated in the planning phase of the process, but this step is frequently omitted or obscured. Assessment and diagnosis often cannot be performed at the same time. Ethics should always be considered, of course, but this variable is not identified as enhancing the overall effectiveness of the nursing process. Evaluation is recommended as an ongoing, iterative process that is not reserved for when all outcomes have been met. Indeed, it is impossible to determine whether outcomes have been met without performing evaluation. PTS: 1 DIF: Difficult REF: Page and Header: 8, The Nursing Process OBJ: 7 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Nursing Process, Clinical Decision Making, Nursing Process TOP: Chapter: 1 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Apply NOT: Multiple Choice
  1. A nurse-manager has to make some difficult decisions around the allocation of vacation time during the holiday season. When making a decision, what should the manager do first? a. Elicit ideas from as many staff members as possible. b. Consider how the issues have been addressed in the past. c. Think of as many alternatives as possible. d. Clearly identify each of the desired objectives in the situation. ANS: D Feedback: Regardless of what decision-making or problem-solving tool a manager is going to use, the process must necessarily begin with clear identification of the objectives. Once these are determined, subsequent steps like engaging stakeholders, creating alternatives, and considering previous approaches can be performed. PTS: 1 DIF: Moderate REF: Page and Header: 12, Define Objectives Clearly OBJ: 7 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Health Care Organizations, Leadership & Management TOP: Chapter: 1 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Apply NOT: Multiple Choice
  2. The nurses on a medical unit are using several different techniques for performing wound care and the manager recognizes a need to implement evidence-based practice (EBP). What should the manager do first when applying the principles of EBP? a. Identify the main peer-reviewed journals in the field of wound care. b. Formulate a specific, searchable clinical question about wound care. c. Perform a review of the literature about wound care. d. Identify how expert nurses typically perform wound care. ANS: B Feedback: The implementation of EBP usually follows a linear approach that begins with formulating a specific question that can be used to guide a literature search. This should be done before starting a literature review or consulting experts in the field. PTS: 1 DIF: Moderate REF: Page and Header: 13, Use an Evidence-Based Approach OBJ: 6 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Clinical Decision Making, Evidence-Based Practice TOP: Chapter: 1 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Apply NOT: Multiple Choice
  3. A nurse has accepted a management position in a busy ambulatory clinic and recognizes that the day-to-day operations of the clinic will require many decisions. What is the nurse’s best initial action when preparing for this new role? a. Identify staff who are likely to be allies. b. Determine where organizational power exists in the clinic. c. Clarify and reflect on their own values. d. Collaborate with the previous manager of the clinic. ANS: C

Feedback: Values clarification is an imperative first step when preparing for a role that requires decision making and problem solving. This form of internal examination must precede strategic interactions with others or an analysis of where power lies in the organization. Internal examination should come before external examination. PTS: 1 DIF: Moderate REF: Page and Header: 17, Values OBJ: 8 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Clinical Decision Making, Health Care Organizations TOP: Chapter: 1 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Apply NOT: Multiple Choice

  1. A sales representative is describing the benefits of a new brand of incontinence brief to a manager. The representative states, “These are a superior product. With what you’re currently using, you’re actually causing harm to your clients.” How should the manager best interpret this statement? a. The representative is arguing from analogy. b. The representative is overgeneralizing about the new briefs. c. The representative is overgeneralizing about the briefs the unit currently uses. d. The representative is affirming the consequences. ANS: D Feedback: Affirming the consequences is a logical fallacy where a person decides that if B (i.e., the new brief) is good and someone is using A (i.e., the old brief), then A must not be good. The fact that the new brief is good does not mean the old brief is bad. Arguing from analogy is an illogical thinking that applies a component that is present in two separate concepts and then states that because A is present in B, then A and B are alike in all respects. Overgeneralizing involves extending characteristics of an individual to a group. PTS: 1 DIF: Moderate REF: Page and Header: 15, Think Logically OBJ: 10 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Evidence-Based Practice, Leadership & Management, Health Care Organizations TOP: Chapter: 1 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Analyze NOT: Multiple Choice

d. The manager allocates rewards based on the outcomes of nurses’ work. ANS: B Feedback: Theory X managers believe that their employees are basically lazy, need constant supervision and direction, and are indifferent to organizational needs. Close scrutiny of nurses’ performance would suggest this perspective. Being inaccessible during a crisis is an undesirable trait in a manager, but this does not directly suggest a Theory X perspective. Collaboration and the distribution of rewards would be more closely associated with a Theory Y approach, which is more optimistic. PTS: 1 DIF: Moderate REF: Page and Header: 38, Human Relations Management (1930 to 1970) OBJ: 5 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Leadership & Management TOP: Chapter: 2 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Analyze NOT: Multiple Choice

  1. Accreditors are scheduled to visit a hospital site, and staff members have been made aware of what they will be assessing. What staff behavior would most clearly suggest the presence of the Hawthorne effect? a. The nurses consciously improve their performance because they know it is being scrutinized. b. The nurses avoid contact with the accreditors because they fear criticism. c. The manager blames individual nurses for deficits identified in the accreditation report. d. The manager temporarily adopts a leadership role. ANS: A Feedback: The Hawthorne effect means that people respond to the fact that they are being studied, attempting to increase whatever behavior they feel will continue to warrant the attention. Avoiding scrutiny and blame shifting do not demonstrate this effect of performance improvement, nor does adopting a leadership role on a temporary basis, which may or may not be seen as beneficial. PTS: 1 DIF: Moderate REF: Page and Header: 38, Human Relations Management (1930 to 1970) OBJ: 2 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Health Care Organizations, Patient-Centered Care TOP: Chapter: 2 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Analyze NOT: Multiple Choice
  2. The manager at a long-term care facility has intervened in a conflict between two staff members about the timing and length of lunch and coffee breaks. What management function is this manager demonstrating? a. Planning b. Organizing c. Directing d. Evaluating

ANS: C

Feedback: Directing entails human resource management responsibilities, such as motivating, managing conflict, delegating, communicating, and facilitating collaboration. Planning encompasses determining philosophy, goals, objectives, policies, procedures, and rules; carrying out long- and short-range projections; determining a fiscal course of action; and managing planned change. Organizing includes establishing the structure to carry out plans, determining the most appropriate type of client care delivery, and grouping activities to meet unit goals. Evaluation is not one of the five specific functions in the management process. PTS: 1 DIF: Moderate REF: Page and Header: 36, Management Functions Identified OBJ: 4 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Leadership and Management TOP: Chapter: 2 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Apply NOT: Multiple Choice

  1. A manager demonstrates one of the four principles of scientific management when he or she: a. shows an interest in employees’ personal lives and emotional health. b. engages in lifelong learning and expects employees to do the same. c. allows employees to do their jobs independently, with minimal oversight. d. hires and promotes employees on the basis of their competence and skills. ANS: D Feedback: Frederick W. Taylor, the “father of scientific management,” had the idea that workers should be hired, trained, and promoted based on their competence and abilities. Scientific management does not emphasize relationships between managers and employees, lifelong learning, or high levels of independence for workers. PTS: 1 DIF: Difficult REF: Page and Header: 35, Scientific Management (1900 to 1930) OBJ: 1 | 2 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Leadership & Management TOP: Chapter: 2 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Apply NOT: Multiple Choice
  2. What aspect of the way that work is organized on a nursing unit best reflects the management theories of Max Weber? a. A committee that includes employees and managers has been established to plan the work on the unit. b. The hierarchy of authority and the policies and procedures on the unit are clearly posted. c. Quarterly awards are granted to employees who have demonstrated exceptional service. d. Employees are allowed to self-schedule their vacation time and must work out any conflicts on their own.

PTS: 1 DIF: Moderate REF: Page and Header: 43, Situational and Contingency Leadership Theories (1950 to

  1. OBJ: 11 | 12 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Leadership & Management TOP: Chapter: 2 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Apply NOT: Multiple Choice
  1. Which statement best depicts leadership? a. Strong leaders can coerce people into following them. b. A leadership position has a narrower scope than a management position. c. People will follow a person in a leadership position by choice. d. Leadership requires meeting organizational goals. ANS: C Feedback: Those individuals who choose to follow a leader do so by choice, not because they have to; “followership” cannot be coerced. Leadership is a much broader concept than management, which implies a more specific and finite role. Leadership is not necessarily dependent on meeting organizational goals. PTS: 1 DIF: Easy REF: Page and Header: 39, Leadership OBJ: 4 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Leadership & Management TOP: Chapter: 2 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Understand NOT: Multiple Choice
  2. What characteristic of a nurse-manager suggests that they are acting in the role of a traditional manager rather than an integrated leader-manager? a. The manager is conscious of the important role of politics and is politically astute. b. The manager has an outward view, extending to the larger organization. c. The manager’s influence is limited to their own group. d. The manager emphasizes the importance of vision and values. ANS: C Feedback: Traditional managers influence those in their own groups, whereas integrated leaders influence others beyond their own group. Political astuteness, an outward view, and an emphasis on vision and values are all characteristics of an integrated leader-manager. PTS: 1 DIF: Difficult REF: Page and Header: 46, Integrating Leadership Roles and Management Functions OBJ: 7 | 9 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Leadership & Management TOP: Chapter: 2 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Analyze NOT: Multiple Choice
  3. What statement by a leader most clearly demonstrates the Great Man theory of leadership? a. “Leadership is grounded in close, supportive relationships.”

b. “Leadership and management are two different manifestations of one skill set.” c. “Some people are born to lead, and some are born to be led.” d. “Leadership can’t exist without earning people’s respect.” ANS: C Feedback: The Great Man theory purports that some people are born to lead and some are born to follow. This early theory of leadership does not emphasize the role of relationships or earning the respect of others. This theory does not state that leadership and management are a synonymous skill set. PTS: 1 DIF: Moderate REF: Page and Header: 40, The Great Man Theory/Trait Theories (1900 to 1940) OBJ: 1 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Leadership/Management, Health Care Organizations TOP: Chapter: 2 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Analyze NOT: Multiple Choice Chapter: 02

  1. A nurse-manager has recently been accused of assigning work unequally. The manager has recognized the need to revise the process for assigning work to nurses. How can the manager best apply the principles of Theory Z? a. Making a decision independently and imposing it on the nurses b. Gathering input from employees in order to reach a consensus c. Making a decision based on the pros and cons of each option d. Identifying as many different alternatives as possible ANS: B Feedback: The characteristics of Theory Z include consensus decision making. Autocratic decision making, formal analysis of pros and cons, and maximizing the number of alternatives are not major characteristics of this leadership theory. PTS: 1 DIF: Difficult REF: Page and Header: 43, Interactional Leadership Theories (1970 to Present) OBJ: 7 NAT: Client Needs: Safe and Effective Care Environment: Management of Care LOC: Nursing Concepts: Leadership and Management, Ethics, Legal Issues TOP: Chapter: 2 KEY: Integrated Process: Nursing Process BLM: Cognitive Level: Apply NOT: Multiple Choice
  2. The nurse who manages an ambulatory clinic is well known as being a visionary leader who is skilled at empowering others with this vision. What type of leader is this nurse? a. Transactional b. Transformational c. Interactional d. Bureaucratic ANS: B