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TFOT Assessment 2 Exam Study Guide with Complete Solutions Organizational Factors - Correct Answer Communication, Structural, Line-staff distinctions, rewards, resources Personal Behavior Factors - Correct Answer Values, Perceptions, Personality 5 styles of conflict management - Correct Answer competing, collaborating, compromising, avoiding, accommodating Additional factors of conflict mngt - Correct Answer Who am I dealing with, what are the stakes, what's the situation Communication Factors - Correct Answer mixed messages, physical distance, scheduling differences, ect structural factors - Correct Answer too many cooks or people who don't speak up Line-Staff distinctions - Correct Answer different focus for people in different parts of the chain Rewards - Correct Answer Can create resentment from people who think the one awarded don't deserve it Resource Interdependence - Correct Answer Fighting amongst what's available
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