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- In Western culture, which distance between people is an example of personal space? a. 1 foot b. 3 feet c. 6 feet d. 14 feet
ANSWER: b
FEEDBACK: a. Incorrect. In Western culture, anywhere from touching to two feet is classified
as intimate space. b. Correct.^ In^ Western^ culture,^ 2-4^ feet^ is^ considered^ personal^ space. c. Incorrect.^ In^ Western^ culture,^ 4-12^ feet^ would^ be^ considered^ social^ space. d. Incorrect.^ In^ Western^ culture,^ 12-15^ feet^ is^ considered^ public^ space.
POINTS: 1
DIFFICULTY: Apply
REFERENCES: Personal Space
QUESTIONTYPE: Multiple Choice
HASVARIABLES: False
LEARNINGOBJECTIVES: TCHC.TAMP.24.01.10 - Contrast the various types of personal space used in
communication.
DATECREATED: 7/17/2023 10:06 AM
DATEMODIFIED: 7/21/2023 9:29 AM
- As a means of nonverbal communication, what can finger tapping imply? a. Indifference b. Annoyance c. Impatience d. Confusion
ANSWER: c
FEEDBACK: a. Incorrect. Finger tapping may indicate impatience rather than indifference.
b. Incorrect.^ Finger^ tapping^ may^ indicate^ impatience^ rather^ than^ annoyance. c. Correct.^ Finger^ tapping^ may^ indicate^ impatience. d. Incorrect.^ Finger^ tapping^ may^ indicate^ impatience^ rather^ than^ confusion.
POINTS: 1
DIFFICULTY: Remember
REFERENCES: Gestures/Mannerisms
QUESTIONTYPE: Multiple Choice
HASVARIABLES: False
LEARNINGOBJECTIVES: TCHC.TAMP.24.01.08 - Contrast verbal and nonverbal communication by
using examples.
DATECREATED: 7/18/2023 4:50 AM
DATEMODIFIED: 7/18/2023 5:00 AM
3. Rubbing the nose usually indicates deception.
ANSWER: False - Rubbing the nose usually indicates puzzlement rather than deception.
POINTS: 1
DIFFICULTY: Remember
QUESTIONTYPE: Modified True / False
HASVARIABLES: False
STUDENTENTRYMODE: Basic
LEARNINGOBJECTIVES: TCHC.TAMP.24.01.09 - Describe nonverbal communication behaviors.
DATECREATED: 7/18/2023 6:40 AM
DATEMODIFIED: 7/21/2023 9:28 AM
- What does “listen with a third ear” mean in therapeutic communication? a. It means using an interpreter to overcome a language or auditory barrier. b. It means being aware of what is not being said as well as what is said. c. It means recording verbal communication to create a second channel of communication. d. It means including a witness in a sensitive conversation for legal reasons.
ANSWER: b
FEEDBACK: a. Incorrect. Using an interpreter is not what is meant by listening with a third ear.
It means being aware of what is not being said by paying attention to nonverbal cues. b. Correct.^ Listening^ with a^ “third^ ear”^ means^ being^ aware^ of^ what^ is^ not being (^) said as much as what is being said. c. Incorrect. Recording a conversation is not what is meant by listening with a third ear. It means being aware of what is not being said by paying attention to nonverbal cues. d. Incorrect.^ Including^ a^ witness^ in^ a^ conversation^ is^ not^ what is^ meant^ by listening (^) with a third ear. It means being aware of what is not being said by paying attention to nonverbal cues.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: Listening Skills
QUESTIONTYPE: Multiple Choice
HASVARIABLES: False
LEARNINGOBJECTIVES: TCHC.TAMP.24.01.09 - Describe nonverbal communication behaviors.
DATECREATED: 7/18/2023 5:32 AM
DATEMODIFIED: 7/18/2023 5:41 AM
- How do economic factors influence a person’s communication style? a. Economic factors determine the language you use to communicate. b. Economic factors determine the type of education you have. c. Economic factors determine how professional you are. d. Economic factors determine which role models you learn your communication style from.
ANSWER: b
FEEDBACK: a. Incorrect. Economic factors do not determine the language you use to
communicate. b. Correct.^ Economic^ factors^ will^ determine^ the^ type^ of^ education^ you receive, (^) which will influence your communication style.
ANSWER: False - A healthcare professional should use email to report laboratory results to a
patient, rather than social media in order to comply with HIPAA guidelines.
POINTS: 1
DIFFICULTY: Apply
REFERENCES: Influence of Technology on Communication
QUESTIONTYPE: Modified True / False
HASVARIABLES: False
STUDENTENTRYMODE: Basic
LEARNINGOBJECTIVES: TCHC.TAMP.24.01.11 - Discuss HIPAA rules for both email and fax.
DATECREATED: 7/18/2023 7:05 AM
DATEMODIFIED: 7/21/2023 9:34 AM
- How does using empathy help the healthcare professional? a. It enforces their authority as a medical expert. b. It helps them identify with the client and feel what they are feeling. c. It forces them to follow moral and ethical principles and be honest and accountable. d. It helps them express kindness, care, and respect.
ANSWER: b
FEEDBACK: a. Incorrect. Empathy allows the healthcare professional to identify with the client
and better understand what they are feeling. It does not enforce their medical authority. b. Correct.^ Empathy^ allows^ the^ healthcare^ professional^ to^ identify^ with^ the client (^) and better understand what they are feeling. c. Incorrect.^ Empathy^ does^ not^ force^ one^ to^ follow^ ethical^ principles.^ Instead, it (^) allows the healthcare professional to identify with the client and better understand what they are feeling. d. Incorrect.^ Sympathy^ is^ showing^ kindness,^ care,^ and^ respect,^ whereas empathy (^) allows the healthcare professional to identify with the client and better understand what they are feeling.
POINTS: 1
DIFFICULTY: Remember
REFERENCES: Professional Skills
QUESTIONTYPE: Multiple Choice
HASVARIABLES: False
LEARNINGOBJECTIVES: TCHC.TAMP.24.01.01 - Compare therapeutic, professional and
social communications.
DATECREATED: 7/18/2023 7:08 AM
DATEMODIFIED: 7/21/2023 7:06 AM
- Which term is NOT one of the five Cs of communication? a. Complete b. Clear c. Competent d. Courteous
ANSWER: c
- What is required for becoming skilled in professional interactions? a. You must align with the client’s values. b. You must adhere to your own cultural customs. c. You must have internal and external congruence. d. You must care about the client.
ANSWER: d
FEEDBACK: a. Incorrect. Being skilled at professional interactions requires you to care about
the client but not to align with their values. b. Incorrect.^ Being^ skilled^ at^ professional^ interactions^ requires^ you^ to^ care about (^) the client but not to adhere to your own cultural customs. c. Incorrect.^ Being^ skilled^ at^ professional^ have^ interactions^ requires^ you^ to care (^) about the client but not necessarily have internal or external congruence. d. Correct.^ Being^ skilled^ at^ professional^ interactions^ requires^ you^ to^ care^ about the (^) client.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: Professional Skills
QUESTIONTYPE: Multiple Choice
HASVARIABLES: False
LEARNINGOBJECTIVES: TCHC.TAMP.24.01.02 - List the six steps to successful professional
communication.
DATECREATED: 7/18/2023 7:28 AM
DATEMODIFIED: 8/3/2023 8:02 AM
- What does positive self-acceptance require? a. You must have a balanced public and ideal self. b. You must have congruence among your three selves. c. You must have a smaller hidden self. d. You must have a stronger public self.
ANSWER: b
FEEDBACK: a. Incorrect. Having positive self-acceptance requires congruency among all three
selves: the ideal self, the public self, and the real self. b. Correct.^ Having^ positive^ self-acceptance^ requires^ congruency^ among^ all three (^) selves: the ideal self, the public self, and the real self. c. Incorrect.^ Having^ positive^ self-acceptance^ requires^ congruency^ among^ all three (^) selves: the ideal self, the public self, and the real self. d. Incorrect.^ Having^ positive^ self-acceptance^ requires^ congruency^ among^ all three (^) selves: the ideal self, the public self, and the real self.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: The Value of Self-Assessment
QUESTIONTYPE: Multiple Choice
HASVARIABLES: False
LEARNINGOBJECTIVES: TCHC.TAMP.24.01.15 - Describe and give an example of the four selves.
QUESTIONTYPE: Multiple Choice
HASVARIABLES: False
LEARNINGOBJECTIVES: TCHC.TAMP.24.01.13 - Recall at least five important points for effective team
communication.
DATECREATED: 7/18/2023 7:48 AM
DATEMODIFIED: 7/21/2023 9:37 AM
- Which skill is NOT part of the six professional skills required for interacting with clients? a. Focus your observations. b. Ask open-ended questions. c. Avoid placing blame. d. Provide a response that offers a solution.
ANSWER: d
FEEDBACK: a. Incorrect. Professional communication skills do include focusing your
observations while talking to the client. b. Incorrect.^ Professional^ communication^ skills^ do^ include^ asking^ open- ended (^) questions. c. Incorrect.^ Professional^ communication^ skills^ do^ include^ avoiding^ placing blame (^) when talking to the client. d. Correct.^ Professional^ communication^ skills^ do^ not^ always^ require^ you^ to provide (^) a response that offers a solution. Sometimes listening attentively to the client is enough.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: Professional Skills
QUESTIONTYPE: Multiple Choice
HASVARIABLES: False
LEARNINGOBJECTIVES: TCHC.TAMP.24.01.02 - List the six steps to successful professional
communication.
DATECREATED: 7/18/2023 7:54 AM
DATEMODIFIED: 7/21/2023 7:15 AM
- What is the primary sensory skill involved in verbal communication? a. It is gesturing. b. It is seeing or observing. c. It is listening. d. It is touching.
ANSWER: c
FEEDBACK: a. Incorrect. The primary sensory skill in verbal communication is listening, not
gesturing. b. Incorrect.^ The^ primary^ sensory^ skill^ in^ verbal^ communication^ is^ listening, not (^) seeing or observing. c. Correct.^ Listening^ is^ the^ primary^ sensory^ skill^ in^ verbal^ communication. d. Incorrect.^ The^ primary^ sensory^ skill^ in^ verbal^ communication^ is^ listening, not (^) touching.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: Listening Skills
QUESTIONTYPE: Multiple Choice
HASVARIABLES: False
LEARNINGOBJECTIVES: TCHC.TAMP.24.01.08 - Contrast verbal and nonverbal communication by
using examples.
DATECREATED: 7/18/2023 8:02 AM
DATEMODIFIED: 8/3/2023 8:11 AM
- Which trait is essential in professional, technical, and social communication? a. Listening is essential in professional, technical, and social communication. b. Empathy is essential in professional, technical, and social communication. c. Accuracy is essential in professional, technical, and social communication. d. Eye contact is essential in professional, technical, and social communication.
ANSWER: a
FEEDBACK: a. Correct. Good listening is essential for successful communication whether it is
professional, technical, or social. b. Incorrect.^ Empathy^ is^ not^ essential^ to^ technical^ communication. c. Incorrect.^ Accuracy^ is^ essential^ to^ technical^ communication,^ but^ not necessarily (^) social communication. d. Incorrect.^ Eye^ contact^ is^ not^ necessarily^ essential^ for^ technical^ communication.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: Therapeutic Communication Defined
QUESTIONTYPE: Multiple Choice
HASVARIABLES: False
LEARNINGOBJECTIVES: TCHC.TAMP.24.01.01 - Compare therapeutic, professional and
social communications.
DATECREATED: 7/18/2023 8:05 AM
DATEMODIFIED: 8/3/2023 8:14 AM
- What percentage of communication accounts for what is actually being said? a. 70% b. 50% c. 23% d. 7%
ANSWER: d
FEEDBACK: a. Incorrect. Most communication is nonverbal or done through tone of voice. Only
7% of a message is communicated by what is actually said. b. Incorrect.^ Most^ communication^ is^ nonverbal^ or^ done^ through^ tone^ of^ voice. Only (^) 7% of a message is communicated by what is actually said. c. Incorrect.^ Most^ communication^ is^ nonverbal^ or^ done^ through^ tone^ of^ voice. Only (^) 7% of a message is communicated by what is actually said.
QUESTIONTYPE: Multiple Choice
HASVARIABLES: False
LEARNINGOBJECTIVES: TCHC.TAMP.24.01.13 - Recall at least five important points for effective team
communication. TCHC.TAMP.24.01.14 - Describe various life factors that influence communication.
DATECREATED: 7/18/2023 8:15 AM
DATEMODIFIED: 7/18/2023 8:19 AM
- Name and define the four selves within us.
ANSWER: The ideal self is the person we think we should be and the person we would like
to become. The public self is how we want others to see us. We may have several public selves depending on our circle of acquaintances and friends. Our real self is the inner, natural self who is authentic and spontaneous. The critic is the inner “shaming” voice. Shame can camouflage the real self.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: The Value of Self-Assessment
QUESTIONTYPE: Subjective Short Answer
HASVARIABLES: False
STUDENTENTRYMODE: Basic
LEARNINGOBJECTIVES: TCHC.TAMP.24.01.15 - Describe and give an example of the four selves.
DATECREATED: 7/18/2023 8:20 AM
DATEMODIFIED: 7/18/2023 8:25 AM
- What are some qualities of a health professional who genuinely enjoys helping people in a therapeutic manner?
ANSWER: The health professional has the technical skills and knowledge to help people solve their
problems and does so without the need to create power for themselves.
POINTS: 1
DIFFICULTY: Remember
REFERENCES: Professional Application
QUESTIONTYPE: Subjective Short Answer
HASVARIABLES: False
STUDENTENTRYMODE: Basic
LEARNINGOBJECTIVES: TCHC.TAMP.24.01.03 - Discuss the meaning of a “helping profession.”
DATECREATED: 7/18/2023 8:26 AM
DATEMODIFIED: 8/3/2023 8:20 AM
- How does the term “servant” apply to you as a healthcare professional?
ANSWER: The term servant means that you genuinely enjoy serving the needs of others.
POINTS: 1
DIFFICULTY: Apply
REFERENCES: Professional Application
QUESTIONTYPE: Subjective Short Answer
d. Conciseness
ANSWER: b
FEEDBACK: a. Incorrect. Clustering is the term that refers to a group of gestures, facial
expressions, and postures, rather than sender. b. Correct.^ Clustering^ is^ the^ term^ that^ refers^ to^ a^ group^ of^ gestures, facial (^) expressions, and postures. c. Incorrect.^ Clustering^ is^ the^ term^ that^ refers^ to^ a^ group^ of^ gestures, facial (^) expressions, and postures, rather than feedback. d. Incorrect.^ Clustering^ is^ the^ term^ that^ refers^ to^ a^ group^ of^ gestures, facial (^) expressions, and postures, rather than conciseness.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: The Communication Cycle
QUESTIONTYPE: Multiple Choice
HASVARIABLES: False
LEARNINGOBJECTIVES: TCHC.TAMP.24.01.16 - Correctly define key terms.
DATECREATED: 7/18/2023 8:39 AM
DATEMODIFIED: 8/3/2023 8:24 AM
- Which basic trait of communication refers to a message being logical and in order? a. It is congruency. b. It is clustering. c. It is feedback. d. It is cohesiveness.
ANSWER: d
FEEDBACK: a. Incorrect. Cohesiveness, not congruency, refers to being logical and in order.
b. Incorrect.^ Cohesiveness,^ not^ clustering,^ refers^ to^ being^ logical^ and^ in^ order. c. Incorrect.^ Cohesiveness,^ not^ feedback,^ refers^ to^ being^ logical^ and^ in^ order. d. Correct.^ Cohesiveness^ refers^ to^ being^ logical^ and^ in^ order.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: Verbal Communication
QUESTIONTYPE: Multiple Choice
HASVARIABLES: False
LEARNINGOBJECTIVES: TCHC.TAMP.24.01.07 - Analyze the five Cs of communication and describe
their effectiveness.
DATECREATED: 7/18/2023 8:43 AM
DATEMODIFIED: 7/18/2023 8:45 AM
- Which party in the communication cycle is responsible for encoding the message? a. It is the listener. b. It is the sender. c. It is the receiver.
d. It is the observer.
ANSWER: b
FEEDBACK: a. Incorrect. The sender is responsible for encoding the message, not the listener.
b. Correct.^ The^ sender^ is^ responsible^ for^ encoding^ the^ message. c. Incorrect.^ The^ sender^ is^ responsible^ for^ encoding^ the^ message,^ not the (^) receiver. d. Incorrect.^ The^ sender^ is^ responsible^ for^ encoding^ the^ message,^ not the (^) observer.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: The Communication Cycle
QUESTIONTYPE: Multiple Choice
HASVARIABLES: False
LEARNINGOBJECTIVES: TCHC.TAMP.24.01.05 - Describe the five basic elements of the
communication cycle.
DATECREATED: 7/18/2023 8:45 AM
DATEMODIFIED: 7/18/2023 8:49 AM
- What is the process that occurs during the communication cycle when the sender and receiver verify their perceptions? a. It is called sending. b. It is called receiving. c. It is called feedback. d. It is called cohesiveness.
ANSWER: c
FEEDBACK: a. Incorrect. When the sender and receiver verify their perceptions, it is called
feedback, not sending. b. Incorrect.^ When^ the^ sender^ and^ receiver^ verify^ their^ perceptions,^ it^ is called (^) feedback, not receiving. c. Correct.^ When^ the^ sender^ and^ receiver^ verify^ their^ perceptions,^ it^ is called (^) feedback. d. Incorrect.^ When^ the^ sender^ and^ receiver^ verify^ their^ perceptions,^ it^ is called (^) feedback, not cohesiveness.
POINTS: 1
DIFFICULTY: Understand
REFERENCES: The Communication Cycle
QUESTIONTYPE: Multiple Choice
HASVARIABLES: False
LEARNINGOBJECTIVES: TCHC.TAMP.24.01.16 - Correctly define key terms.
DATECREATED: 7/18/2023 8:49 AM
DATEMODIFIED: 7/18/2023 8:56 AM
- Why is caring an essential emotion for people in helping professions?
ANSWER: Answers will vary but may include: Healthcare is a helping profession and to be successful
you must genuinely care about your clients. A person in a helping profession must be able
be difficult to provide effective therapeutic care and communication if you do not genuinely care about your clients.
POINTS: 1
DIFFICULTY: Apply
REFERENCES: Professional Application
QUESTIONTYPE: Subjective Short Answer
HASVARIABLES: False
STUDENTENTRYMODE: Basic
LEARNINGOBJECTIVES: TCHC.TAMP.24.01.03 - Discuss the meaning of a “helping profession.”
DATECREATED: 7/18/2023 8:54 AM
DATEMODIFIED: 7/18/2023 8:56 AM
- What are some appropriate uses for different types of technical communication used in the medical setting?
ANSWER: Answers will vary, but possible responses are:
Email for communication with colleagues; Facsimile (fax) messaging to obtain insurance approval; Text messaging for client appointment reminders; Secure client portals for providing lab results or prescription refills; Videoconferencing to share information between medical professionals or for providing telecare to clients.
POINTS: 1
DIFFICULTY: Apply
REFERENCES: Influence of Technology on Communication
QUESTIONTYPE: Subjective Short Answer
HASVARIABLES: False
STUDENTENTRYMODE: Basic
LEARNINGOBJECTIVES: TCHC.TAMP.24.01.12 - Summarize the various forms of social media used
in the health care setting and identify goals of its use.
DATECREATED: 7/18/2023 8:56 AM
DATEMODIFIED: 7/21/2023 9:35 AM
- When would texting be an appropriate communication channel in a healthcare setting? a. Sending a client their lab results b. Providing a client a reminder about their scheduled appointment c. Giving detailed instructions for postoperative care d. To provide information about a client to their family or caregivers
ANSWER: b
FEEDBACK: a. Incorrect. It is not appropriate to send lab results by text because it is an
unsecured delivery method. b. Correct.^ It^ is^ appropriate^ and^ convenient^ to^ send^ a^ client^ a^ reminder^ about their (^) upcoming appointment by text. c. Incorrect.^ Detailed^ instructions^ for^ postoperative^ care^ should^ be^ sent^ by email (^) or by a printed handout rather than by text. d. Incorrect.^ It^ is^ not appropriate^ to^ provide^ a^ client’s^ family^ information^ by^ text because it may violate HIPAA rules and it is an unsecured delivery
method.
