Partial preview of the text
Download TIPS EXAM | UPDATED QUESTIONS AND 100% CORRECT ANSWERS 2025/2026 and more Exams Nursing in PDF only on Docsity!
Which behavioral cue would a guest who becomes overly friendly and very talkative while in your establishment be exhibiting? Lowered inhibitions Impaired judgment Slowed reactions Loss of coordination - Correct Answer Impaired judgment What measurement do states use for determining Driving While Intoxicated (DWI) or Driving Under the Influence (DUI)? Speed limit Blood Alcohol Content (BAC) Behavioral cues Intoxication rate factors - Correct Answer Blood Alcohol Content (BAC) How do behavioral cues help you as a server of alcohol? Behavioral cues help you relate to your guests more effectively. Behavioral cues can tell you whether or not a guest is visibly intoxicated. Behavioral cues can indicate when a guest is going to stiff you on the bill. Behavioral cues can show you which kinds of drinks to suggest to a particular guest. - Correct Answer Select all the pieces of information you would want to include on an Incident Report Form. Description of guest Weather at time of incident Time of incident Reasonable efforts used Names of witnesses Music that was playing during the incident Manager on duty - Correct Answer If a guest is not showing any behavioral cues, then his or her BAC level must be below the legal limit. True False - Correct Answer If a guest cannot produce a second form of ID when you ask for one, you should refuse service. True False - Correct Answer You are deciding whether or not the guest has enough money to pay. You are deciding whether or not you can legally serve the guest alcohol. You are deciding whether or not you will need to call your manager. You are determining whether this is a new or a regular guest. - Correct Answer Select all of the intoxication rate factors over which you can exert some level of control as a server of alcohol. Physical size Gender Rate of consumption Food - Correct Answer Why is it important to avoid judging or threatening your guests? You do not want to escalate the situation. You want to make sure you get a good tip. You want to encourage repeat business. You do not know the guests well enough to make any judgments about them. - Correct Answer You do not want to escalate the situation. Which of the following is NOT an intoxication rate factor? Strength of the drink Rate of consumption Type of alcohol (beer, wine, liquor) Size of the guest - Correct Answer Strength of the drink What is your best tool for determining a guest's visible level of intoxication? Blood Alcohol Content (BAC) Intoxication rate factors Behavioral cues Tolerance - Correct Answer Why is it important to call for assistance if a guest is not cooperative? Select all that apply. It is not your job to deal with unruly guests. It allows you to continue to serve the other guests. It buys you time and provides a second outlet for the problem guest. It sends a clear message to the guest that he or she is wrong. - Correct Answer It buys you time and provides a second outlet for the problem guest. What are reasonable efforts? The ways you try to make a guest comfortable in your establishment. The amount of training your employer is required to provide his or her employees. The attempts a guest makes to order another round of drinks. Do not serve drinks that have been prepared with too much alcohol. All of the above - Correct Answer If you decide to refuse service and the guest argues with you, it is okay to change your mind and serve the guest. True False - Correct Answer False Why is it important to offer to your guests a reason for your actions? Guests deserve the right to counter-argue with you. Guests are more likely to cooperate if they understand why you are doing something. You want to avoid blame for the decision at all costs. As long as you provide a reason, your guests cannot disagree with you. - Correct Answer When documenting an incident, it is a good idea to write in pencil so you can go back later and make any needed changes. True False - Correct Answer When is it appropriate to use indirect rather than direct strategies when intervening with a guest? When you believe a direct strategy may escalate the situation. When you are trying to buy time before using a direct strategy. When you think an indirect strategy has a greater chance of success. When you are not sure what strategy to use and want to get some help. All of the above - Correct Answer When dealing with your guests, how you say something is as important as what you say. True False - Correct Answer What kind of impact does mixing alcohol with other drugs have on the intoxication rate? There is no impact. Other drugs always increase the intoxication rate. Other drugs always decrease the intoxication rate. The impact is unpredictable. - Correct Answer There is no impact. What is the best way you can help an intoxicated guest become sober? Have the guest run around the establishment to get his or her blood flowing. Telling inappropriate jokes Displaying forgetfulness Stumbling or swaying Experiencing a drastic mood swing - Correct Answer At an on premise establishment, who is usually held liable for an illegal alcohol sale? Server, bartender, dishwasher, cook Server, manager, bouncer, valet Server, bartender, manager, owner Server, busboy, hostess, owner - Correct Answer Why is it important to speak clearly and directly to your guests? You want to make sure that the surveillance camera can accurately record your conversation. You want your guests to understand exactly what you are asking them to do. You have time to say things only once, so they need to get it the first time. Doing so guarantees that the guests will do what you ask and not create a problem. - Correct Answer Which of these statements about serving alcohol is true? If you have any doubts about serving alcohol to a particular guest, don't serve. If a person is a regular guest, you can serve him or her alcohol even if you have doubts. - Correct Answer What causes intoxication? Physical size Gender Blood type Pure alcohol - Correct Answer A guest is stumbling, slurring his speech, spilling drinks, talking loudly and using offensive language. What would be an appropriate initial response? Ask the guest to keep it down the next time you bring a drink to the table. Inform the guest that you cannot serve him any more alcohol and enlist help from the guest's friends. Call the police to come and arrest the guest. See if the guest is interested in some food or non-alcohol beverages, but don't confront him. - Correct Answer Given equal amounts of alcohol and an equal rate of drinking, every woman's intoxication rate will rise faster than every man's. True or False? True. Gender is an intoxication rate factor. True. Alcohol interacts differently with male and female chemistry. 
