UHC Ethnic test (2024/2025) | Actual Questions and Answers Latest Updated
2024/2025 (Graded A+)
In which situation may the Medicare Advantage (MA) organization decide to disenroll a member from
an MA plan? - ✔✔The member calls CMS at 1-800-MEDICARE (Wrong)
On October 20, Aries decides to switch his PDP to a Medicare Advantage plan. Aries would like this
change to be effective November 1. Which statement is true for Aries? - ✔✔He may be able to use a
Special Election Period to change plans if he qualifies for one.
Janine, currently enrolled in a 3-star plan, discovers there is 5-star plan available where she lives. She
asks her agent, Josh, to enroll her in the 5-star plan. Josh can advise Janine of each of the following
except: - ✔✔Josh should tell Janine that she can only change her current plan to a 5-star plan during the
Annual Election Period.
An agent is explaining Medicare Advantage plan options to a consumer. During the conversation, the
agent explains that Medicare gives each plan a Star Rating. Which statement is true? - ✔✔The agent
said that Medicare uses a 5-star rating system to illustrate the plan's performance and quality.
Which of the following is not considered unsolicited contact with a Medicare eligible consumer
according to CMS regulations and UnitedHealthcare's rules, policies, and procedures? - ✔✔Mailing a
marketing brochure to the consumer via postal mail.
Which statement about discussing benefits with the consumer before an enrollment is true? - ✔✔The
agent must accurately and completely disclose any benefits discussed.
While using LEAN to complete an enrollment application with a consumer, Agent Jeff learns the
consumer does not have an email address. What should Jeff do? - ✔✔Leave the field requesting a
consumer email address blank.
What is the purpose of the Statement of Understanding? - ✔✔It ensures that when consumers
complete the Medicare Advantage and/or Part D Enrollment Application, they are acknowledging their
