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USPS 421 POSTAL EXAM SSA ACADEMY ACTUAL
EXAM QUESTIONS AND ANSWERS COMPLETE
EXAM VERSIONS 2024- 2025
Postal Exam 421 SSA ACADEMY 202 4 What is the maximum dutiable value for an item being shipped internationally with 1st class mail services? - ANSWER-$ Which form of identification is NOT accepted by USPS? - ANSWER-Social security card Can a non-postal money order be used to PAY for products and services offered at USPS? - ANSWER-YES Can non-postal money orders be CASHED at USPS? - ANSWER-NO What is the minimum amount of days that mail can be held? - ANSWER- 3 What is the maximum amount of days mail can be held? - ANSWER- 30 What helps measure retail performance? - ANSWER-RCE
POS
What must a Postal inspector obtain before inspection of a parcel? - ANSWER-Federal search warrant What are the 3 processing categories of parcels? - ANSWER-machinable non-machinable irregular what is special handling? - ANSWER-Provides preferential processing during transit but not during delivery. What are the characteristics of a FLAT - ANSWER-Uniformly thick flexible square Why is maintaining the sanctity of the mail one of the core responsivities of the Postal Service - ANSWER-It instills customer confidence What is the IMM - ANSWER-International Mail Manual
What does PACT stand for? - ANSWER-Prevent All Cigarette Trafficking Priority Mail includes what denomination of insurance? - ANSWER-$ What is the Maximum weight for LFRB internationally? - ANSWER-20 lbs Whose face appears as the watermark on money orders? - ANSWER-Benjamin Franklin What is the minimum size for domestic 1st class letter? - ANSWER-5" x 3.5" x .007" What chart is used to calculate pricing for PME PM and retail ground? - ANSWER-zone chart What premium service is used for individuals or companies that have more mail each day then the largest box will hold? - ANSWER-Caller service What products are offered to provide the best value to the customer? - ANSWER-premium products You have a successful transaction when the SSA does what? - ANSWER-makes an informed mutual decision with the customer on products or services.
what is the minimum amount of time a customer can use premium forwarding? - ANSWER- 2 weeks what is the maximum amount of time that a customer can use premium forwarding? - ANSWER-12 months How long is a change of address valid for? - ANSWER-12 months the mail is forwarded with an additional 6 months where mail is returned to the sender with the new address affixed. What is the included amount of insurance for PMEI? - ANSWER-$100 for document reconstruction $200 for gifts/merch Contract postal unit - ANSWER-not operated by postal employees but off the same products and services CDU - ANSWER-Customer Display Unit mPOS - ANSWER-Mobile Point of Sale
What value of insurance is included with PMI? - ANSWER-$100 for Document reconstruction $200 for Gift/Merchandise What is the maximum declared value for a 1st class international package services? - ANSWER- $ What time frame can customers utilize premium forwarding service? - ANSWER-2 weeks - 1 year What is the maximum LxG for USPS retail ground - ANSWER-130 inches How long is 1st class mail forwarded? - ANSWER-12 months What process does the receiver use to facilitate communication and enhance performance? - ANSWER-Active listening Is insurance included in all of the shipping services? - ANSWER-No what are the 5 sections of the PS FORM 1412 - ANSWER-Unit Info Receipts
Stamp Accountability Disbursements Signature Block What 2 AIC's are always the same? - ANSWER-400/ What does AIC stand for? - ANSWER-Account Identifier Codes What does the PS Form 1412 do? - ANSWER-Provides a running record of receipt controls, stamp accountability, and cash retained. What only bears stamps as postage, weighs more than 13 oz and was not presented at aa retail counter - ANSWER-Anonymous Mail What does BSA stand for? - ANSWER-Bank Secrecy Act What is our money by wire program called? - ANSWER-Dinero Seguro/ Sure Money What is the maximum amount one person can send using Dinero Seguro/Sure Money per day? - ANSWER-$1500 depending on the country
What are the 2 types of accountability that the USPS has? - ANSWER-Individual and segmented Unit where the SSA is assigned stamp and cash credit and is accountable for all losses, is called?
- ANSWER-Individual Accountability Unit where the SSA is assigned only cash credit and shares the retail stamp stock, is called? - ANSWER-Segmented Accountabilty The value of the stamp stock credit and money orders consigned to the SSA is? - ANSWER- Stamp Credit Who triages the customers standing in line by utilizing the mPOS, directing them to the SSK or to the full service counter? - ANSWER-Lobby Assistant This is a virtual library available to customers that contain PE tools and manuals - ANSWER- Postal explorer Hub for all postal policies, procedures, handbooks, manuals, and publications. - ANSWER- PolicyNet
4 page information sheet that highlights our major products and services, and provides responses to common questions asked at the retail counter? - ANSWER-Product fact sheet Are Cigarettes mailable? - ANSWER-NO! Are Cigars mailable? - ANSWER-Yes What are the security features of our money orders - ANSWER-security threat dollar amount water mark P.O. Box customers are issued how many keys? - ANSWER- 2 P.O Box customers are given a grace period of how many days before a late fee is imposed? - ANSWER- 3 8105 - A - ANSWER-Information to be captured by the SSA when the customer is purchasing $3000+ or cashing $10,000+ per day. 8105 - B - ANSWER-Information captured by SSA whenever there is a suspicious transaction
- Consumer testing GIST - ANSWER-Greet Inquire Suggest Thank True or False: Recipients are allowed to pay for a COD using debit card, non-postal money order, check, or credit card? - ANSWER-False Signature conformation is not available on what category of mail? - ANSWER-first class letters/flats temporary forwarding is valid for a maximum of? - ANSWER-6 months with an option to extend for an additional 6 months, totaling 1 year.
USPS exam 421 SSA Postal service employees operate under a mandate to protect and preserve the mail paced in its: - ANSWER-Custody What are 4 violations of security and sanctity of the mail - ANSWER-Theft, Open, Damage or Delay The first opportunity for a SSA to start the customer experience on a positive is: - ANSWER- Deliver 1st Impression Type of communication that can enhance or contradict messages: - ANSWER-Non-Verbal Communication The approach a SSA can use to engage our customer and ensure needs are met is: - ANSWER- A+GIST Why is maintaining sanctity of the mail one of the core responsibilities of the postal service? - ANSWER-To instill customer confidence
Preferred service that usually offer the customer the best value is - ANSWER-Priority Mail Express and Priority Mail Customer wants to mail fewer then 500 flat sized to everyone in a specific area. What would you offer? - ANSWER-Every Door Direct Mail (EDDM) First class mail consists of greeting cards, statements bills and what? - ANSWER-Business Documents Any mailable item weighing _______ or less can be sent first class mail - ANSWER-13 oz A Priority Mail Express customer is entitled to a refund if: - ANSWER-Delivered Late Regardless of weight up to 70lbs the price that applies to Retail Ground parcels over 108" but no more than 130" is: - ANSWER-Oversized Pricing The max length and girth for Priority Mail is - ANSWER-108" Change of Address is valid for: - ANSWER-18 months
When customer requests Priority Forwarding Service for Residential the mail pieces are mailed when: - ANSWER-Weekly First class mail can be forwarded free up to how long? - ANSWER-12 months Migratory bird stamps are essential for: - ANSWER-Hunting Designated Post office have a service for transients, what is this called? - ANSWER-General Delivery What premium service for individual or companies offer more pickup times? - ANSWER-Caller Service What premium service is used for individuals or companies that have more than 50 letters on first delivery? - ANSWER-Firm Service An optional, free daily preview of mailpieces to be delivered is called: - ANSWER-Informed Delivery
The minimum size of a postcard is the same as a what? What is the size hxl? - ANSWER-Letter 3.5"x5" In order for a postcard to be mailed it must be: - ANSWER-rectangular The maximum size of a flat is 15" long and .75" thick. What is the maximum height? - ANSWER- 12" Proper design and construction of a mail piece which conforms to minimum and maximum mailing standards ensures - ANSWER- Correctly identifying non-machinable characteristics of First Class Mail letters and applying correct pricing helps to protect - ANSWER-Revenue generation A letter that is square instead of rectangular is considered - ANSWER-Non-machinable How are Non-machinable letters are processed: - ANSWER-Manually
Other Regulated Material (ORM-D) packaged can be shipped by - ANSWER-Retail Ground. Surface mail only Firearms, intoxicating liquors, and cigarettes are categorized as: - ANSWER-Restricted Matter Failure to comply with the Bank Secrecy Act (BSA) could result in significant fines of more than ____________ per day per incident. - ANSWER-$50, The customer can request a cashback option when using a debit card up to - ANSWER-$50 in increments of $ All postal products and services can be purchased by credit card EXCEPT. - ANSWER-Money Orders The best time to complete PS 8105B Suspicious Transaction Report is - ANSWER-After the customer has left Advance deposits must be remitted before - ANSWER-Excessive cash builds up in the SSA's till The SSA must complete PS 8105A Funds Transfer Report when customer purchases Money Order equaling more than - ANSWER-$3,000 (Money order/gift cards) Cashing check $10,000+
