Download USPS 421 Window Clerk Exam Latest 2024: Actual Questions and Answers and more Exams Sales Management in PDF only on Docsity!
USPS 421 WINDOW CLERK EXAM LATEST 2024 WITH
ACTUAL QUESTIONS AND CORRECT VERIFIED ANSWERS
"Postmaster/Manager - CORRECT ANSWER Business leaders and community anchors that
make local contacts the postal service needs to increase its share of the shipping maket."
"Sales & Services Associate (SSA) - CORRECT ANSWER Your teammates. You support each
other by ensuring the correct processes are followed and customer needs are met, as well as educate customers on our products and services."
"Supervisor - CORRECT ANSWER Responsible for managing post office day-to-day operations
and ensuring that employees are properly trained and well-informed."
"A customer needs an item to arrive "as soon as possible," what is the best service for them? -
CORRECT ANSWER Priority Mail Express (PME)"
"A customer states: "Delivery in the next few days would be fine." What is the best service for
them? - CORRECT ANSWER Priority Mail Express (PME) or Priority Mail (PM)"
"A customer states: "I am not in a hurry, just give me the cheapest rate." What is the best service
for them? - CORRECT ANSWER Ground Advantage (GA)"
"Postal Service employees operate under a mandate to protect and preserve the mail placed in
its: - CORRECT ANSWER Custody"
"A violation of the security and sanctity of the mail is: - CORRECT ANSWER Failing to deliver
the mail" "The first opportunity for a Sales & Services Associate (SSA) to start the customer experience on a
positive note is to: - CORRECT ANSWER Deliver a first impression"
"The type of communication that can enhance or contradict messages is: - CORRECT ANSWER
Non-verbal Communication." "The approach a Sales & Services Associate (SSA) can use to engage our customers and ensure
their needs are met is: - CORRECT ANSWER A+G.I.S.T."
"Why is maintaining the security and sanctity of the mail one of the core responsibilities of the
postal service? - CORRECT ANSWER Instills customer confidence"
"An organized workstation creates a more ____ workplace. - CORRECT ANSWER Efficient"
"How a Sales & Services Associate (SSA) conducts themselves on the job affects the: - CORRECT
ANSWER Postal brand"
"An active listening technique used to create a successful transaction is called: - CORRECT
ANSWER Clarifying"
"One of the first things a customer notices about a Sales & Services Associate (SSA) is their: -
CORRECT ANSWER Personal appearance"
"The primary law enforcement for the US Postal Service is the: - CORRECT ANSWER US Postal
Inspection Service"
"You must have what ability when building customer relationships? - CORRECT ANSWER
Ability to adapt"
"What is the first step in the G.I.S.T. sales process? - CORRECT ANSWER Greet"
"What skill do you need to build a comfortable rapport with customers? - CORRECT ANSWER
Ability to communicate"
"What is the second step in the G.I.S.T. sales process? - CORRECT ANSWER Inquire"
"What is the fourth step in the G.I.S.T. sales process? - CORRECT ANSWER Thank"
"What is removing merchandise, money, or coupons from undeliverable bulk business mail
considered? - CORRECT ANSWER Postal theft"
"Which product(s) offers a money back guarantee? - CORRECT ANSWER Priority Mail Express
(PME)"
"What is the minimum amount of time that a customer may request a hold on their mail? -
CORRECT ANSWER 3 days"
"Which type of mail consists of items sent within the United States? - CORRECT ANSWER
Domestic mail" "If a customer does not pick up their mail for 10 consecutive days and is not arranged to hold their
mail, what happens? - CORRECT ANSWER Return to sender"
"What pricing may be charged for Priority Mail items measuring over 1 cubic foot and destination
to Zone 6? - CORRECT ANSWER Dimensional pricing"
"Customers that need more pickup times than a firm holdout and/or have more mail each day
than the largest box your office holds can request, and pay for, what service? - CORRECT
ANSWER Caller service"
"What can you offer customers for their mailing and shipping needs? - CORRECT ANSWER
Solutions"
"Transients and individuals waiting to get P.O. boxes can request what free service? - CORRECT
ANSWER General Delivery"
"Which category of products do premier products belong to? - CORRECT ANSWER Shipping"
"What service does Informed Delivery provide? - CORRECT ANSWER Lets customers know
what they will receive in the mail"
"Which category of products does First Class Mail belong? - CORRECT ANSWER Mailing"
"In order to use the Package Intercept service, what must be on the package? - CORRECT
ANSWER Tracking barcode"
"What type of products are offered to provide the best value to the customer? - CORRECT
ANSWER Premier products"
"A change of address is valid for: - CORRECT ANSWER 18 months"
"Which product provides the fastest delivery service? - CORRECT ANSWER Priority Mail
Express (PME)" "When a customer requests Premium Forwarding Service Residential (PFSR), the mailpieces are
mailed to the customer using the Priority Mail service: - CORRECT ANSWER Weekly"
"What must customers provide for every item mailed? - CORRECT ANSWER Address"
"First Class mail can be ____ for free up to 12 months. - CORRECT ANSWER Forwarded"
"When is a recipient's signature required on insured items? - CORRECT ANSWER Over $500"
"Which premium service for individuals or companies offer more pickup times? - CORRECT
ANSWER Caller service"
"Certified mail provides all the following services except: - CORRECT ANSWER 1-3 day
guarantee" "What premium service is used for individuals or companies with more daily mail than the largest
box holds? - CORRECT ANSWER Caller service"
"What form would a customer fill out to have their mail permanently forwarded to a new
address? - CORRECT ANSWER Form 3575 - Change of Address"
"How can the customer obtain the date and time of delivery and an image of the recipient's
signature electronically? - CORRECT ANSWER Email signature"
"Premium Forwarding Service (PFS) offers residential customers the option of having their mail
re-ship to them temporarily for: - CORRECT ANSWER 12 months"
"What service does signature confirmation provide? - CORRECT ANSWER Recipient must sign
for it as an added security measure"
"The lost or stolen money order list is found in: - CORRECT ANSWER The Postal bulletin"
"What allows US citizens proof of citizenship when traveling abroad? - CORRECT ANSWER
Passport"
"Collection of seasonal postage for all cultures: - CORRECT ANSWER Holiday stamps"
"What service allows customers to have their mail reshipped to a temporary address? -
CORRECT ANSWER Premium Forwarding Service (PFS)"
"How much does a Money Order Inquiry (PS Form 6401) cost? - CORRECT ANSWER $13.90"
"What service allows customers to see images of their mail before it is delivered? - CORRECT
ANSWER Informed delivery"
"What is the maximum amount you can sell on a money order? - CORRECT ANSWER $1,
for domestic, $700 for international"
"What is the maximum weight for a Priority Mail Express International item? - CORRECT
ANSWER 70lbs or otherwise specified by country"
"How many bait money orders should you be issued? - CORRECT ANSWER 3"
"What additional form must be used with all Priority Mail International shipments? - CORRECT
ANSWER Customs Form 2976"
"What types of ID are required when cashing a domestic money order? - CORRECT ANSWER
Valid ID"
"What items may be shipped as First Class Mail International service? - CORRECT ANSWER All
letter mail under 4lbs"
"How much can a customer send using Sure Money in one day? - CORRECT ANSWER $1,500"
"The minimum length of a letter is how many inches long? - CORRECT ANSWER 5 in"
"Is the Sure Money service available in manual offices? - CORRECT ANSWER No"
"The maximum size for a flat-sized mail piece is: - CORRECT ANSWER 12 in x 15 in"
"What type of ID is not acceptable for Sure Money transfers? - CORRECT ANSWER Foreign ID"
"A machinable parcel cannot weigh more than: - CORRECT ANSWER 25 pounds"
"Do gift cards expire? - CORRECT ANSWER No"
"A parcel that weighs more than 70lbs is: - CORRECT ANSWER Non-mailable"
"The minimum size of a postcard is the same size as a: - CORRECT ANSWER Letter"
"The Postal Service offers many services in cooperation with other government agencies. Which
is an exception? - CORRECT ANSWER Local business advertisements"
"In order for a postcard to be mailed, it must be: - CORRECT ANSWER Rectangular"
"Can duck stamps be returned for a refund after purchase? - CORRECT ANSWER No"
"The maximum size of a flat is 15 inches long, ____ inches high, and .75 inches thick. - CORRECT
ANSWER 12"
"How often are duck stamps issued? - CORRECT ANSWER Once a year from July 1st to March
1st" "Proper design and construction of a mail piece that conforms to minimum and maximum mailing
standards ensures: - CORRECT ANSWER Mailability"
"How many burial flags are provided per veteran? - CORRECT ANSWER 1"
"A letter that is square instead of rectangular is considered: - CORRECT ANSWER Non-
machinable"
"What methods can customers use to submit a change of address order? - CORRECT ANSWER
Online or in-person at Post Office"
"What type of mail is sent outside the United States, it's territories, and possessions? - CORRECT
ANSWER International"
"Where would you find information regarding the maximum amount permitted when mailing 1-
day-old chicks? - CORRECT ANSWER Publication 52 - Chapter 5: Perishable Matter"
"Can you mail strike-anywhere matches internationally? - CORRECT ANSWER No"
"Can you mail honey bees via surface? - CORRECT ANSWER Yes"
"Where would you find additional information for mailing queen bees? - CORRECT ANSWER
Publication 52"
"Can you mail a knife? - CORRECT ANSWER Yes"
"Can you mail a flea collar? - CORRECT ANSWER No, restricted chemicals"
"Where in Pub 52 would you find information for mailing Used Sharps domestically? - CORRECT
ANSWER Miscellaneous Regulated Medical Waste"
"Can someone mail fireworks for the 4th of July if they use surface mail? - CORRECT ANSWER
No, prohibited item"
"Can you mail a magnet? - CORRECT ANSWER Yes, depends on strength"
"Where are required markings to be placed? - CORRECT ANSWER Address-side of mail piece"
"Which item is not identified as smokeless tobacco? - CORRECT ANSWER E-cigarettes/Vape
pens"
"When is dry ice permitted to be mailed? - CORRECT ANSWER When used as refrigerant"
"How many pounds of dry ice per mailpiece is allowed in domestic air transportation? -
CORRECT ANSWER 5lbs"
"What website can customers visit to determine if an item is mailable? - CORRECT ANSWER
USPS.com/CanYouShipIt" "What is the maximum fine for persons who knowingly mail items or materials that are
dangerous or injurious to life, health, or property? - CORRECT ANSWER $100,000 + cost of
cleanup"
"Under "what you can do to help," what is the first responsibility listed for mailers? - CORRECT
ANSWER Must know what to mail"
"Which is NOT a Class-8 corrosive(s) listed on notice 107? - CORRECT ANSWER Radioactive
waste"
"Firearms, intoxicating liquors, and cigarettes are categorized as: - CORRECT ANSWER
Restricted matter" "Failure to comply with the Bank Secrecy Act (BSA) could result in significant fines of more than
____ per day per incident. - CORRECT ANSWER $50,000"
"The customer can request a cash back option when using a debit card up to: - CORRECT
ANSWER $50"
"All postal products and services can be purchased by credit card except: - CORRECT ANSWER
Money orders"
"The best time to complete PS form 8105-B, Suspicious Transaction Report, is: - CORRECT
ANSWER After the customer leaves the window"
"Advance deposits must be remitted before: - CORRECT ANSWER Excessive cash builds up in
the SSA's till"
"Money orders cannot be paid for with a check or ____. - CORRECT ANSWER Credit card"
"A single Postal Service international money order can never exceed: - CORRECT ANSWER
"Approved Shippers - CORRECT ANSWER Private retailers with a packaging and shipping
operation. they may provide a variety of shipping services including postal services and competitor services (i.e. FedEx, UPS), and profit through non-postal surcharges"
"Automated Package Verification (APV) - CORRECT ANSWER supports recovery of online
postage discrepancies in an automated fashion, and in a way that protects the customer relationship"
"What form is used to establish a stamp credit? - CORRECT ANSWER PS Form 3369"
"What form is used to replenish stock for an SSA? - CORRECT ANSWER PS Form 17"
"How are stamp and cash credits protected? - CORRECT ANSWER Locked safe"
"How are transactions recorded in a manual office? - CORRECT ANSWER PS Form E1412"
"What is an AIC? - CORRECT ANSWER Account Identifier Code"
"Two types of accountability in the Postal Service include: - CORRECT ANSWER Individual and
segmented inventory"
"A unit where each SSA is assigned stamp stock and is accountable for any losses is called: -
CORRECT ANSWER Individual accountability"
"The three major sections on PS form 1412, daily financial report, are: - CORRECT ANSWER
Receipts, stamp accountability, and disbursement"
"The purpose of PS form 1412, Daily Financial Report, is to run: - CORRECT ANSWER Receipt
controls"
"The value of the stamp stock credit and money orders co-signed to the SSA is: - CORRECT
ANSWER Stamp credit"
"This device is available for customers, is located in post office lobbies, and is designed to process
many transactions normally handled by SSAs - CORRECT ANSWER Self-Service Kiosk (SSK)"
"This person triages customers standing in line by utilizing the mPOS or directing them to SSKs or
the full-service line. - CORRECT ANSWER Lobby assistant"
"Except for the 5-day exception for checks, the unit's daily bank deposit cannot be less than: -
CORRECT ANSWER $100"
"Self-Service Kiosks (SSKs) are available: - CORRECT ANSWER 24 hours a day, 7 days a week"
"Which retail channel allows USPS customers in city delivery areas to purchase postal products by
ordering them through the mail? - CORRECT ANSWER Stamps by Mail"
"What three-digit identifier codes are assigned to financial transactions? - CORRECT ANSWER
Account"
"What term is used when ensuring procedures are done correctly? - CORRECT ANSWER
Accountability"
"This credit is established by completing PS form 3369: - CORRECT ANSWER Stamp"
"This daily report is associated with PS form 1412: - CORRECT ANSWER Financial"
"PS form 3533 is used for withdrawal of what accounts? - CORRECT ANSWER Customer"
"What is the term that represents money coming out of the till? - CORRECT ANSWER
Disbursements"
"What meter sale must be reported using a PS form 3602-PO - CORRECT ANSWER Postage"
"How do we receive customer feedback on our services? - CORRECT ANSWER Survey"
"The POS survey provides feedback in ____ time. - CORRECT ANSWER Real"
"A ____ must be available on all mail for the address, postage (permit imprint, postage stamp, or
meter stamp), postmarks, and postal endorsements. - CORRECT ANSWER Clear space"
"In which section do you find information on mail preparation for commercial first class mail? -
CORRECT ANSWER DMM - 235 Mail Preparation"
"The list of missing, stolen, or lost postal money orders is found in the: - CORRECT ANSWER
Postal Bulletin"
"What is specifically designed to assist an SSA in performing their job? - CORRECT ANSWER
Directives" "A bi-weekly publication designed to streamline communications between HQ and the retail unit
is the: - CORRECT ANSWER Retail Digest"
"The Domestic Mail Manual (DMM) is mail transmitted among: - CORRECT ANSWER The
United States of America"
"Resource where mail-processing categories can be found: - CORRECT ANSWER Domestic
Mail Manual 101" "The International Mail Manual outlines policies, regulations, and ____ standards for
international services. - CORRECT ANSWER Mailing"
"If customers need more information on business mail, the SSA should direct them to: -
CORRECT ANSWER Postal Explorer"
"What postal link is the official source of updates to postal policies and procedures? - CORRECT
ANSWER about.USPS.com/Postal-Bulletin"
"What postal link is a virtual library of postal information and tools? - CORRECT ANSWER
PE.USPS.com"
"What postal link contains electronic versions of official postal forms? - CORRECT ANSWER
USPS.com/Forms"
"These are identified with a combination of letters and numbers. - CORRECT ANSWER
Handbooks"
"What legal component deals with complying with regulations & federal and state laws? -
CORRECT ANSWER Liability"
"What provides official policies and procedures for all aspects of postal operations? - CORRECT
ANSWER Manuals"
"What is the hub for all the postal policies and procedures? - CORRECT ANSWER PolicyNet"
"What is it called when you prevent rework and save work hours? - CORRECT ANSWER
Productivity"
"What supports subjects that cannot be fully addressed in manuals or handbooks? - CORRECT
ANSWER Publications"
"What is it called when you help the Postal Service meet projected monetary goals? - CORRECT
ANSWER Revenue"
"The minimum size for a letter-sized mail piece is: - CORRECT ANSWER 3½ in x 5 in"
"The maximum size for a letter-sized mail piece is: - CORRECT ANSWER 6⅛ in x 11½ in"
"The minimum size for a flat-sized mail piece is: - CORRECT ANSWER 6⅛ in x 11½ in"
“Sales & Services Distribution Associate (SSDA) - CORRECT ANSWER Performs many of the
same duties of an SSA; however, they also support the back office distribution functions."
"Lobby Assistant - CORRECT ANSWER Helps customers with package pick-ups identify mailing
needs, ensures customers complete required forms before they reach the window, and answers customer questions."
"Lead Sales & Services Associate (LSSA) - CORRECT ANSWER Maintains a comprehensive
working knowledge of regulations ruling policy and procedures relating to all phases of retail services. Provides technical guidance to retail employees assigned to the unit, informing them of changes or clarifications in policies, procedures, operations, or regulations."
"Successful sales transactions occur when the Sales & Services Associate (SSA): - CORRECT
ANSWER Makes an informal mutual decision with the customer on products/services"
"What is the most positive way to impact customer perception of the Post Office? - CORRECT
ANSWER Provide world-class customer service"
"The US Postal Service is the only delivery service that reaches: - CORRECT ANSWER Every
address in the nation six days a week"
"What is the maximum amount of insurance that may be purchased? - CORRECT ANSWER
"Designated Post Offices have a service called ____ available for transients. - CORRECT
ANSWER General delivery"
"When would you recommend Certified mail over USPS tracking? - CORRECT ANSWER When
a signature is needed"
"An optional, free daily preview of mail pieces to be delivered is called: - CORRECT ANSWER
Informed Delivery"
"What service does a return receipt provide? - CORRECT ANSWER Proof of delivery and
delivery address"
"Under what circumstances would you recommend a Certificate of Mailing? - CORRECT
ANSWER When a customer needs proof that an item was mailed"
"What conservation stamp is a non-postal item that cannot be used for postage? - CORRECT
ANSWER Bird stamp"
"The price of the ____ stamp pays for the First Class single-piece postage rate in effect at the time of purchase, plus an amount to fund causes that have been determined to be in the national
public interest. - CORRECT ANSWER Semi-Postal"
"What are the security features found on domestic money orders? - CORRECT ANSWER
Watermark and security thread"
"What are the 5 categories of international mail? - CORRECT ANSWER Global Express, Priority
Express, Priority International, First Class, First Class Packages"
"Where should you look for a list of lost or stolen money orders? - CORRECT ANSWER Postal
Bulletin"
"What additional forms are completed & attached with Global Express Guaranteed (GXG)? -
CORRECT ANSWER Form 6182 - Commercial Invoice"
"Which is NOT a step you should take when cashing a money order? - CORRECT ANSWER Have
a Supervisor endorse the order"
"What is the maximum weight for First Class Package International service items? - CORRECT
ANSWER 4lbs"
"What payment method(s) can a customer use to purchase gift cards? - CORRECT ANSWER
Cash or debit"
"Non-machinable surcharges are applied to first class letters when the item: - CORRECT
ANSWER Is polybagged or polywrapped"
"Why should you keep displays of greeting cards and ReadyPost items neat, clean, and stocked?
CORRECT ANSWER It is more appealing to the customer"
"How does the Postal Service help with Selective Service? - CORRECT ANSWER Forms made
available to customers in Postal lobbies" "Correctly identifying non-machinable characteristics of first class mail letters and applying
correct pricing helps to protect: - CORRECT ANSWER Revenue generation"
"What website do you go to to sign up for Informed Delivery? - CORRECT ANSWER
InformedDelivery.USPS.com"
"What document is used to show contents for international mailings? - CORRECT ANSWER
Customs Declaration Form 2976"
"Can you mail hydrogen peroxide by air if it is a less than 20% solution? - CORRECT ANSWER
Yes domestically, prohibited internationally"
"Can you mail 6lbs of dry ice by air? - CORRECT ANSWER No, maximum 5lbs"
"What is the only mail service you can use when mailing cremated remains via domestic mail? -
CORRECT ANSWER Priority Mail Express (PME)"
"If a customer would like to mail cremated remains, which product must the customer use when
mailing domestically? - CORRECT ANSWER Priority Mail Express (PME)"
"Which is a flammable liquid with a flashpoint below 141°F? - CORRECT ANSWER Acetone"
"Can customers mail non-infectious specimens such as blood? - CORRECT ANSWER Yes"
"The SSA must complete PS Form 8105-A, Funds Transaction Report, when the customer
purchases money orders equaling more than: - CORRECT ANSWER $3,000 in one day"
"When filling out a PS form 8105-B, Suspicious Transaction Report, the SSA should: - CORRECT
ANSWER Collect information from a safe distance inside the building"
