Download USPS 421 Window Clerk Exam: Questions and Answers for 2024 and more Exams Sales Management in PDF only on Docsity!
USPS 421 WINDOW CLERK EXAM LATEST 2024 WITH ACTUAL
QUESTIONS AND CORRECT VERIFIED ANSWERS
100% GUARANTEED TO PASS, ALREADY GRADED A+
"sets forth policies, regulations, and procedures governing international mail - CORRECT
ANSWER IMM- International Mail Manual"
"contains policies and procedures for administrative ad support functions within the postal
service - CORRECT ANSWER ASM-Administrative and Support Manual"
"all manuals are found on line via? - CORRECT ANSWER Policy Net"
"Guarantees overnight or next day delivery $100 insurance and free tracking - CORRECT
ANSWER Express Mail"
"Premier Shipping service of the USPS - CORRECT ANSWER Express Mail"
"Fast and affordable max 70lbs $50 insurance another premier shipping service of the USPS 2-
DAYS delivery - CORRECT ANSWER Priority Mail"
"Bulk mail usually handled at distribution centers - CORRECT ANSWER Parcel Select"
"Merchant pays postal fee returning merchandise bulk parcel return product - CORRECT
ANSWER Parcel Return Services"
"First class mail, periodicals, standard mail, package services - CORRECT ANSWER Mailing
services"
"proof of mailing uses PS Form 3800 - CORRECT ANSWER Certified Mail"
"Official Source for updates and updated bi-weekly - CORRECT ANSWER Postal bulletin"
"Does this package contain anything liquid, fragile, potentially hazardous' such as/like perfume or
lithium batteries? - CORRECT ANSWER 6 Part of HAZMAT question"
"Tells you when and how to display the POW flag - CORRECT ANSWER Postal Bulletin"
"POW - CORRECT ANSWER Prisoner of War"
"Bears only stamps as postage weights more than 13 oz and was not excepted at retail counter. -
CORRECT ANSWER Anonymous Mail"
"PVI - CORRECT ANSWER Postage Validation Imprinter"
"AMU - CORRECT ANSWER Anonymous Mail Unit"
"DDD1 - CORRECT ANSWER Weighs less than 13 oz"
"DDD2 - CORRECT ANSWER Weighs more than 13 oz"
"Delivery time 1-2 days ( overnight and next day ) * Guaranteed - CORRECT ANSWER Express
mail ( Priority Mail Express )"
"Letters size max - CORRECT ANSWER 6 1/8in in height and 11 1/2in in length max 1/4in in
thickness"
"Flats size max - CORRECT ANSWER 15in in length and 12in in height and 3/4in in thickness"
"Machinable Parcels - CORRECT ANSWER min 3in max 17in weight 6 oz min and 25lbs max"
"Rolls that are longer than machinable parcels - CORRECT ANSWER Irregular Parcels"
"How many zones - CORRECT ANSWER 8"
"effects zones 1-4 piece weighs less than 20lbs but longer than 84in and is charged the 20lb price
CORRECT ANSWER Balloon Price"
"Effects zones 5-8 can't exceed 1728cu ft max 108in in girth - CORRECT ANSWER Dimensional
Price"
"on the due date a PO Box powered mail is distributed to the box but not delivered - CORRECT
ANSWER 1st day of the month (10 day grace period)"
"on this day a reminder letter is generated from webbats and placed in the PO Box - CORRECT
ANSWER 20th day"
"on this day the PO Box is returned to sender - CORRECT ANSWER 11th day"
"When customer goes on vacation the post office can hold their mail for a max of - CORRECT
ANSWER 30 days"
"What does RCE stand for - CORRECT ANSWER Retail Customer Experience"
"Max weight for a 1st class letter - CORRECT ANSWER 13 oz"
"PS Form 3849 - CORRECT ANSWER Delivery Notice/Reminder/Receipt"
"PS Form 153 - CORRECT ANSWER Signature Confirmation"
"PS Form 152 - CORRECT ANSWER Delivery Confirmation"
"How often is the Retail floor stocked - CORRECT ANSWER Bi-weekly"
"SSA are audited for SIA how often - CORRECT ANSWER quarterly"
"what does BMEU - CORRECT ANSWER Business mail entry Unit"
"PS Form 3800 - CORRECT ANSWER Certified Mail Receipt"
"PS Form 8105-B - CORRECT ANSWER Reporting Suspicious Transaction"
"Insurance claims should be filed no later than - CORRECT ANSWER 60 days"
"Anonymous Mail is separated at - CORRECT ANSWER AMU"
"Change of address takes how long to complete - CORRECT ANSWER 5 days"
"Refunds should be requested within how may days - CORRECT ANSWER 30 days"
"Stamps are replenished how often - CORRECT ANSWER weekly"
"Commercial mail or Business related mail customers must be processed by what unit -
CORRECT ANSWER BMEU"
"Customers are charge what fee to pay to have their PO Box back after the 10th day - CORRECT
ANSWER late fee or lock change fee of $21"
"Customers can check their claim online after how many days - CORRECT ANSWER 10"
"BSA IS - CORRECT ANSWER Bank secrecy Act a law that requires every business that provides
financial services to report these transactions"
"what are the two types of money orders and their colors - CORRECT ANSWER Domestic-
green and International - pink"
"Money orders can be purchased with - CORRECT ANSWER cash, travelers check, credit and
debit cards"
"RCE stands for - CORRECT ANSWER Retail Customer Experience"
"What is the main benefit of the RCE Program - CORRECT ANSWER Test the skill of our retail
work force through the eyes of our customer (mystery shopper)"
"The post website is - CORRECT ANSWER usps.com"
"Does the post office give cash back if so how much - CORRECT ANSWER yes, as long as they
purchase something up to $50 in $10 increments"
"POW flags are given - CORRECT ANSWER for burial purposes"
"What class of mail does the PO have a monopoly on - CORRECT ANSWER Mailing services"
"AMU - CORRECT ANSWER Anonymous Mail Unit"
"DDD1 - CORRECT ANSWER Weighs less than 13 oz"
"DDD2 - CORRECT ANSWER Weighs more than 13 oz"
"Parcel post, bonded printed matter media mail, library mail - CORRECT ANSWER package
services" "printed matter weighs less than 16 oz must pay annual presort fee min. of 200 pieces or over 50
lbs - CORRECT ANSWER Standard Mail"
"Letters size max - CORRECT ANSWER 6 1/8in in height and 11 1/2in in length max 1/4in in
thickness"
"Flats size max - CORRECT ANSWER 15in in length and 12in in height and 3/4in in thickness"
"Machinable Parcels - CORRECT ANSWER min 6x3x1/4in max27x 17x17in weight 6 oz min and
25lbs max"
"Rolls that are longer than machinable parcels - CORRECT ANSWER Irregular Parcels"
"How many zones - CORRECT ANSWER 9"
"what surcharge applies to items/parcels over 108 but no more than 130in - CORRECT
ANSWER oversize /parcel post"
"PS Form 3816 - CORRECT ANSWER COD"
"PS Form 3816-AS - CORRECT ANSWER More than 3 COD articles are mailed at one time"
"Post Office motto for providing the ideal customer experience - CORRECT ANSWER Clean,
Stocked, and Friendly Everyday"
"What are the three P's that influence customer perception - CORRECT ANSWER Personal,
Professional, Postal"
"What does POS stand for - CORRECT ANSWER Point of Service"
"PS Form 1412 - CORRECT ANSWER End of the day report"
"SSA is accountable for ______ at the retail floor - CORRECT ANSWER $100 in cash(AIC753)
and blank money orders"
"SIA - CORRECT ANSWER Segmented Inventory Accountability"
"what credit is it when the stock custodian holds unit resolve and transfer to retail floor SSA and
the abbreviation for it - CORRECT ANSWER SIA - Segmented Inventory Accountability"
"on the due date a PO Box powered mail is distributed to the box but not delivered - CORRECT
ANSWER 1st day of the month (10 day grace period)"
"on this day a reminder letter is generated from webbats and placed in the PO Box - CORRECT
ANSWER 20th day"
"on this day the PO Box is returned to sender - CORRECT ANSWER 11th day"
"What does RCE stand for - CORRECT ANSWER Retail Customer Experience"
"Max weight for a 1st class flat - CORRECT ANSWER 13 oz"
"PS Form 3849 - CORRECT ANSWER Delivery Notice/Reminder/Receipt"
"PS Form 153 - CORRECT ANSWER Signature Confirmation"
"PS Form 152 - CORRECT ANSWER Delivery Confirmation"
"How often is the Retail floor stocked - CORRECT ANSWER Bi-weekly"
"SSA are audited for SIA how often - CORRECT ANSWER quarterly"
"PS Form 3800 - CORRECT ANSWER Certified Mail Receipt"
"caller services are done for how long - CORRECT ANSWER 6 month period"
"AIC - CORRECT ANSWER Account Identifier Code"
"Re-delivery Notice - CORRECT ANSWER PS form 3849"
"custom - CORRECT ANSWER PS form 2976"
"International Return Receipt - CORRECT ANSWER PS Form 2865"
"International Claim - CORRECT ANSWER PS Form 2855"
"How much the Postal Service can be fined for violating the BSA? - CORRECT ANSWER
"Border Protection Manifest (CBPMAN) application all data the sender has provided on -
CORRECT ANSWER PS Form 2976-B"
“End to end process to ensure mail is collected, distributed and delivered the type of clock the
usps runs on - CORRECT ANSWER 24 hour clock"
"Items sent within the US APO, FPO, UN, and its territories and possessions. - CORRECT
ANSWER Domestic mail"
"sets forth the policies, regulations and procedures governing domestic mail - CORRECT
ANSWER DMM- Domestic Mail Manual"
"Provides up to $5000 in coverage extra service requires PS Form 3813 or 3813-p - CORRECT
ANSWER Insured Mail"
"Provides date and time of delivery, free when you purchase Priority mail now called USPS
Tracking - CORRECT ANSWER Delivery Confirmation"
"POM - CORRECT ANSWER Postal Operations Manual"
"Magazines, newspaper, must be printed at least 4x's times a year from a creditable organization
- CORRECT ANSWER Periodicals"
"Parcel post, bonded printed matter media mail, library mail - CORRECT ANSWER package
services" "printed matter weighs less than 16 oz must pay annual presort fee min. of 200 pieces or over 50
lbs - CORRECT ANSWER Standard Mail"
"can be used for gifts weighs up to 70lbs measures max of 130in price based on weigh distance
and shape - CORRECT ANSWER Parcel Post"
"Delivery time 2-3 days( not guaranteed ) - CORRECT ANSWER Priority Mail"
"Where do we find a list of lost or stolen MO (money orders) - CORRECT ANSWER Postal
Bulletin and POS" "Postal Service___________ are available online and provide guidance on regulations for
domestic/international/administrative/personnel fields support? - CORRECT ANSWER
Directives"
"Priority Mail is delivered in - CORRECT ANSWER 2-3 days"
"Parcel Post and zones 5-8 larger than 1 cubic foot use - CORRECT ANSWER Dimensional
Pricing"
"Ensures that mail is delivered to a specific addressee or the addressee agent for a fee -
CORRECT ANSWER Restricted delivery"
"Post Office motto for providing the ideal customer experience - CORRECT ANSWER Clean,
Stocked, and Friendly Everyday" "Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center, news link are all
CORRECT ANSWER Retail Communication Channels"
"SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail units, stamps-to-
go, stamps by phone, approved shippes, - CORRECT ANSWER 10 expanded access channels"
"PS Form 1412 - CORRECT ANSWER End of the day report"
"SSA is accountable for ______ at the retail floor - CORRECT ANSWER $100 in cash(AIC753)
and blank money orders"
"Units with Individual accountability have fixed credits/stamps and are audited how often -
CORRECT ANSWER every 4 months"
"BSA IS - CORRECT ANSWER Bank secrecy Act a law that requires every business that provides
financial services to report these transactions"
