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correct complete solutions.
USPS Exam 421 Window Clerk 113
correct complete solutions.
End to end process to ensure mail is collected, distributed and delivered the type of clock the usps runs on - ANSWER 24 hour clock
Items sent within the US APO, FPO, UN, and its territories and possessions. - ANSWER Domestic mail
sets forth the policies, regulations and procedures governing domestic mail - ANSWER DMM- Domestic Mail Manual
sets forth policies, regulations, and procedures governing international mail - ANSWER IMM- International Mail Manual
contains policies and procedures for administrative ad support functions within the postal service - ANSWER ASM-Administrative and Support Manual
all manuals are found on line via? - ANSWER Policy Net
Guarantees overnight or next day delivery $100 insurance and free tracking - ANSWER Express Mail
Premier Shipping service of the USPS - ANSWER Express Mail
Fast and affordable max 70lbs $50 insurance another premier shipping service of the USPS 2-3 DAYS delivery - ANSWER Priority Mail
Bulk mail usually handled at distribution centers - ANSWER Parcel Select
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Merchant pays postal fee returning merchandise bulk parcel return product - ANSWER Parcel Return Services
First class mail, periodicals, standard mail, package services - ANSWER Mailing services
proof of mailing uses PS Form 3800 - ANSWER Certified Mail
Provides up to $5000 in coverage extra service requires PS Form 3813 or 3813-p - ANSWER Insured Mail
Provides date and time of delivery, free when you purchase Priority mail now called USPS Tracking - ANSWER Delivery Confirmation
POM - ANSWER Postal Operations Manual
Official Source for updates and updated bi-weekly - ANSWER Postal bulletin
Does this package contain anything liquid, fragile, potentially hazardous' such as/like perfume or lithium batteries? - ANSWER 6 Part of HAZMAT question
Tells you when and how to display the POW flag - ANSWER Postal Bulletin
POW - ANSWER Prisoner of War
Bears only stamps as postage weights more than 13 oz and was not excepted at retail counter. - ANSWER Anonymous Mail
PVI - ANSWER Postage Validation Imprinter
AMU - ANSWER Anonymous Mail Unit
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How many zones - ANSWER 8
effects zones 1-4 piece weighs less than 20lbs but longer than 84in and is charged the 20lb price - ANSWER Balloon Price
Effects zones 5-8 can't exceed 1728cu ft max 108in in girth - ANSWER Dimensional Price
How often is the Postal bulletin printed - ANSWER Bi-weekly
Where do we find a list of lost or stolen MO (money orders) - ANSWER Postal Bulletin and POS
Postal Service___________ are available online and provide guidance on regulations for domestic/international/administrative/personnel fields support? - ANSWER Directives
Priority Mail is delivered in - ANSWER 2-3 days
any mailable item that weighs less than 13 oz - ANSWER First Class Mail
Global Express Guarantee (GXG) is shipped in - ANSWER 1-3 days
No mail piece can weigh more than except standard post - ANSWER 70lbs
EDDM - ANSWER Every Door Direct Mail
Express mail is delivered in - ANSWER 1-2 days
what surcharge applies to items/parcels over 108 but no more than 130in - ANSWER oversize /parcel post
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PS Form 3816 - ANSWER COD
PS Form 3816-AS - ANSWER More than 3 COD articles are mailed at one time
Parcel Post and zones 5-8 larger than 1 cubic foot use - ANSWER Dimensional Pricing
Ensures that mail is delivered to a specific addressee or the addressee agent for a fee - ANSWER Restricted delivery
Post Office motto for providing the ideal customer experience - ANSWER Clean, Stocked, and Friendly Everyday
What are the three P's that influence customer perception - ANSWER Personal, Professional, Postal
What does G.I.S.T. stand for - ANSWER Greet, Inquiry, Suggest, and Thank
Words that generate a negative feeling - ANSWER Trigger Words
Words that make us feel relaxed and composed - ANSWER Calming Words
What does POS stand for - ANSWER Point of Service
Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center, news link are all - ANSWER Retail Communication Channels
SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail units, stamps-to-go, stamps by phone, approved shippes, - ANSWER 10 expanded access channels
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PS Form 152 - ANSWER Delivery Confirmation
How often is the Retail floor stocked - ANSWER Bi-weekly
SSA are audited for SIA how often - ANSWER quarterly
what does BMEU - ANSWER Business mail entry Unit
PS Form 3800 - ANSWER Certified Mail Receipt
PS Form 8105-B - ANSWER Reporting Suspicious Transaction
PS Form 8105-A - ANSWER Completed by the customer when purchasing more than $3,000 in money orders or cashed money orders of $10,000 or more.
Insurance claims should be filed no later than - ANSWER 60 days
Anonymous Mail is separated at - ANSWER AMU
Change of address takes how long to complete - ANSWER 5 days
Refunds should be requested within how may days - ANSWER 30 days
Stamps are replenished how often - ANSWER weekly
Commercial mail or Business related mail customers must be processed by what unit - ANSWER BMEU
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Customers are charge what fee to pay to have their PO Box back after the 10th day - ANSWER late fee or lock change fee of $
Customers can check their claim online after how many days - ANSWER 10
A second or finally notice is issued after how many calendar days from the first attempted delivery of certified mail article - ANSWER 5 days
PS Form 3816 COD must show - ANSWER the article number
How many bait many orders does the SSA get assigned to and where are they kept - ANSWER 3 and they are kept under the largest currency bill in the draw
Units with Individual accountability have fixed credits/stamps and are audited how often - ANSWER every 4 months
BSA IS - ANSWER Bank secrecy Act a law that requires every business that provides financial services to report these transactions
what are the two types of money orders and their colors - ANSWER Domestic- green and International - pink
Money orders can be purchased with - ANSWER cash, travelers check, credit and debit cards
RCE stands for - ANSWER Retail Customer Experience
What is the main benefit of the RCE Program - ANSWER Test the skill of our retail work force through the eyes of our customer (mystery shopper)
The post website is - ANSWER usps.com
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Can forward mail for up to how long - ANSWER 12 months
How long is a change of address kept on file - ANSWER 18 months
