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USPS EXAM 421 WINDOW CLERK EXAM 1 2025/
QUESTIONS AND ANSWERS GRADED A+
End to end process to ensure mail is collected, distributed and delivered the type of clock the usps runs on
24 hour clock
Items sent within the US APO, FPO, UN, and its territories and possessions.
Domestic mail
sets forth the policies, regulations and procedures governing domestic mail
DMM- Domestic Mail Manual
sets forth policies, regulations, and procedures governing international mail
IMM- International Mail Manual
contains policies and procedures for administrative ad support functions within the postal service
ASM-Administrative and Support Manual
all manuals are found on line via?
Policy Net
Guarantees overnight or next day delivery $100 insurance and free tracking
Express Mail
Premier Shipping service of the USPS
Express Mail
Fast and affordable max 70lbs $50 insurance another premier shipping service of the USPS 2-3 DAYS delivery
Priority Mail
Bulk mail usually handled at distribution centers
Parcel Select
Merchant pays postal fee returning merchandise bulk parcel return product
Parcel Return Services
First class mail, periodicals, standard mail, package services
Mailing services
6 Part of HAZMAT question
Tells you when and how to display the POW flag
Postal Bulletin
POW
Prisoner of War
Bears only stamps as postage weights more than 13 oz and was not excepted at retail counter.
Anonymous Mail
PVI
Postage Validation Imprinter
AD
AMU
Anonymous Mail Unit
DDD
Weighs less than 13 oz
DDD
Weighs more than 13 oz
Magazines, newspaper, must be printed at least 4x's times a year from a creditable organization
Periodicals
Parcel post, bonded printed matter media mail, library mail
package services
printed matter weighs less than 16 oz must pay annual presort fee min. of 200 pieces or over 50 lbs
Standard Mail
can be used for gifts weighs up to 70lbs measures max of 130in price based on weigh distance and shape
Parcel Post
Delivery time 2-3 days( not guaranteed )
How many zones
8
effects zones 1-4 piece weighs less than 20lbs but longer than 84in and is charged the 20lb price
Balloon Price
Effects zones 5-8 can't exceed 1728cu ft max 108in in girth
Dimensional Price
How often is the Postal bulletin printed
Bi-weekly
Where do we find a list of lost or stolen MO (money orders)
Postal Bulletin and POS
Postal Service___________ are available online and provide guidance on regulations for domestic/international/administrative/personnel fields support?
Directives
Priority Mail is delivered in
2-3 days
AD
any mailable item that weighs less than 13 oz
First Class Mail
Global Express Guarantee (GXG) is shipped in
1-3 days
No mail piece can weigh more than except standard post
70lbs
EDDM
Every Door Direct Mail
Express mail is delivered in
1-2 days
What are the three P's that influence customer perception
Personal, Professional, Postal
What does G.I.S.T. stand for
Greet, Inquiry, Suggest, and Thank
Words that generate a negative feeling
Trigger Words
Words that make us feel relaxed and composed
Calming Words
What does POS stand for
Point of Service
Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center, news link are all
Retail Communication Channels
SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail units, stamps-to-go, stamps by phone, approved shippes,
10 expanded access channels
PS Form 1412
End of the day report
SSA is accountable for ______ at the retail floor
$100 in cash(AIC753) and blank money orders
Available at designated PO for transients and people waiting to get PO Boxes and the mail is help for a max of 30 days unless extended my Postmaster
General Delivery
SIA
Segmented Inventory Accountability
what credit is it when the stock custodian holds unit resolve and transfer to retail floor SSA and the abbreviation for it
SIA - Segmented Inventory Accountability
Delivery Notice/Reminder/Receipt
PS Form 153
Signature Confirmation
PS Form 152
Delivery Confirmation
How often is the Retail floor stocked
Bi-weekly
SSA are audited for SIA how often
quarterly
what does BMEU
Business mail entry Unit
PS Form 3800
Certified Mail Receipt
PS Form 8105-B
Reporting Suspicious Transaction
PS Form 8105-A
Completed by the customer when purchasing more than $3,000 in money orders or cashed money orders of $10,000 or more.
Insurance claims should be filed no later than
60 days
Anonymous Mail is separated at
AMU
Change of address takes how long to complete
5 days
Refunds should be requested within how may days
30 days
How many bait many orders does the SSA get assigned to and where are they kept
3 and they are kept under the largest currency bill in the draw
Units with Individual accountability have fixed credits/stamps and are audited how often
every 4 months
BSA IS
Bank secrecy Act a law that requires every business that provides financial services to report these transactions
what are the two types of money orders and their colors
Domestic- green and International - pink
Money orders can be purchased with
cash, travelers check, credit and debit cards
RCE stands for
Retail Customer Experience
What is the main benefit of the RCE Program
Test the skill of our retail work force through the eyes of our customer (mystery shopper)
The post website is
usps.com
Does the post office give cash back if so how much
yes, as long as they purchase something up to $50 in $10 increments
POW flags are given
for burial purposes
What class of mail does the PO have a monopoly on
Mailing services
Perceptions is _____________
reality
What is the time limit that COD undeliverable packages can be held for
30 days
Used to aid postal inspection service in postal burglary and robbery investigations
Bait Money Orders
Can forward mail for up to how long
12 months
How long is a change of address kept on file
18 months
