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USPS EXAM 421 WINDOW CLERK EXAM 1 2025/2026 QUESTIONS AND ANSWERS GRADED A+, Exams of Environmental Science

USPS EXAM 421 WINDOW CLERK EXAM 1 2025/2026 QUESTIONS AND ANSWERS GRADED A+ End to end process to ensure mail is collected, distributed and delivered the type of clock the usps runs on 24 hour clock Items sent within the US APO, FPO, UN, and its territories and possessions. Domestic mail sets forth the policies, regulations and procedures governing domestic mail DMM- Domestic Mail Manual

Typology: Exams

2024/2025

Available from 06/12/2025

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USPS EXAM 421 WINDOW CLERK EXAM 1 2025/2026
QUESTIONS AND ANSWERS GRADED A+
End to end process to ensure mail is collected, distributed and delivered the type of clock the usps runs
on
24 hour clock
Items sent within the US APO, FPO, UN, and its territories and possessions.
Domestic mail
sets forth the policies, regulations and procedures governing domestic mail
DMM- Domestic Mail Manual
sets forth policies, regulations, and procedures governing international mail
IMM- International Mail Manual
contains policies and procedures for administrative ad support functions within the postal service
ASM-Administrative and Support Manual
all manuals are found on line via?
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Download USPS EXAM 421 WINDOW CLERK EXAM 1 2025/2026 QUESTIONS AND ANSWERS GRADED A+ and more Exams Environmental Science in PDF only on Docsity!

USPS EXAM 421 WINDOW CLERK EXAM 1 2025/

QUESTIONS AND ANSWERS GRADED A+

End to end process to ensure mail is collected, distributed and delivered the type of clock the usps runs on

24 hour clock

Items sent within the US APO, FPO, UN, and its territories and possessions.

Domestic mail

sets forth the policies, regulations and procedures governing domestic mail

DMM- Domestic Mail Manual

sets forth policies, regulations, and procedures governing international mail

IMM- International Mail Manual

contains policies and procedures for administrative ad support functions within the postal service

ASM-Administrative and Support Manual

all manuals are found on line via?

Policy Net

Guarantees overnight or next day delivery $100 insurance and free tracking

Express Mail

Premier Shipping service of the USPS

Express Mail

Fast and affordable max 70lbs $50 insurance another premier shipping service of the USPS 2-3 DAYS delivery

Priority Mail

Bulk mail usually handled at distribution centers

Parcel Select

Merchant pays postal fee returning merchandise bulk parcel return product

Parcel Return Services

First class mail, periodicals, standard mail, package services

Mailing services

6 Part of HAZMAT question

Tells you when and how to display the POW flag

Postal Bulletin

POW

Prisoner of War

Bears only stamps as postage weights more than 13 oz and was not excepted at retail counter.

Anonymous Mail

PVI

Postage Validation Imprinter

AD

AMU

Anonymous Mail Unit

DDD

Weighs less than 13 oz

DDD

Weighs more than 13 oz

Magazines, newspaper, must be printed at least 4x's times a year from a creditable organization

Periodicals

Parcel post, bonded printed matter media mail, library mail

package services

printed matter weighs less than 16 oz must pay annual presort fee min. of 200 pieces or over 50 lbs

Standard Mail

can be used for gifts weighs up to 70lbs measures max of 130in price based on weigh distance and shape

Parcel Post

Delivery time 2-3 days( not guaranteed )

How many zones

8

effects zones 1-4 piece weighs less than 20lbs but longer than 84in and is charged the 20lb price

Balloon Price

Effects zones 5-8 can't exceed 1728cu ft max 108in in girth

Dimensional Price

How often is the Postal bulletin printed

Bi-weekly

Where do we find a list of lost or stolen MO (money orders)

Postal Bulletin and POS

Postal Service___________ are available online and provide guidance on regulations for domestic/international/administrative/personnel fields support?

Directives

Priority Mail is delivered in

2-3 days

AD

any mailable item that weighs less than 13 oz

First Class Mail

Global Express Guarantee (GXG) is shipped in

1-3 days

No mail piece can weigh more than except standard post

70lbs

EDDM

Every Door Direct Mail

Express mail is delivered in

1-2 days

What are the three P's that influence customer perception

Personal, Professional, Postal

What does G.I.S.T. stand for

Greet, Inquiry, Suggest, and Thank

Words that generate a negative feeling

Trigger Words

Words that make us feel relaxed and composed

Calming Words

What does POS stand for

Point of Service

Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center, news link are all

Retail Communication Channels

SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail units, stamps-to-go, stamps by phone, approved shippes,

10 expanded access channels

PS Form 1412

End of the day report

SSA is accountable for ______ at the retail floor

$100 in cash(AIC753) and blank money orders

Available at designated PO for transients and people waiting to get PO Boxes and the mail is help for a max of 30 days unless extended my Postmaster

General Delivery

SIA

Segmented Inventory Accountability

what credit is it when the stock custodian holds unit resolve and transfer to retail floor SSA and the abbreviation for it

SIA - Segmented Inventory Accountability

Delivery Notice/Reminder/Receipt

PS Form 153

Signature Confirmation

PS Form 152

Delivery Confirmation

How often is the Retail floor stocked

Bi-weekly

SSA are audited for SIA how often

quarterly

what does BMEU

Business mail entry Unit

PS Form 3800

Certified Mail Receipt

PS Form 8105-B

Reporting Suspicious Transaction

PS Form 8105-A

Completed by the customer when purchasing more than $3,000 in money orders or cashed money orders of $10,000 or more.

Insurance claims should be filed no later than

60 days

Anonymous Mail is separated at

AMU

Change of address takes how long to complete

5 days

Refunds should be requested within how may days

30 days

How many bait many orders does the SSA get assigned to and where are they kept

3 and they are kept under the largest currency bill in the draw

Units with Individual accountability have fixed credits/stamps and are audited how often

every 4 months

BSA IS

Bank secrecy Act a law that requires every business that provides financial services to report these transactions

what are the two types of money orders and their colors

Domestic- green and International - pink

Money orders can be purchased with

cash, travelers check, credit and debit cards

RCE stands for

Retail Customer Experience

What is the main benefit of the RCE Program

Test the skill of our retail work force through the eyes of our customer (mystery shopper)

The post website is

usps.com

Does the post office give cash back if so how much

yes, as long as they purchase something up to $50 in $10 increments

POW flags are given

for burial purposes

What class of mail does the PO have a monopoly on

Mailing services

Perceptions is _____________

reality

What is the time limit that COD undeliverable packages can be held for

30 days

Used to aid postal inspection service in postal burglary and robbery investigations

Bait Money Orders

Can forward mail for up to how long

12 months

How long is a change of address kept on file

18 months