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USPS EXAM 421 WINDOW CLERK EXAM 2 2025/
QUESTIONS AND ANSWERS GRADED A+
Items sent within the US APO, FPO, UN, and its territories and possessions.
Domestic mail
sets forth the policies, regulations and procedures governing domestic mail
DMM- Domestic Mail Manual
sets forth policies, regulations, and procedures governing international mail
IMM- International Mail Manual
all manuals are found on line via?
Policy Net
Guarantees overnight or next day delivery $100 insurance and free tracking
Express Mail
Premier Shipping service of the USPS
Express Mail
Fast and affordable max 70lbs $50 insurance another premier shipping service of the USPS 2- DAYS delivery
Priority Mail
Merchant pays postal fee returning merchandise bulk parcel return product
Parcel Return Services
First class mail, periodicals, standard mail, package services
Mailing services
proof of mailing uses PS Form 3800
Certified Mail receipt
Provides up to $5000 in coverage extra service requires PS Form 3813 or 3813-p
Insured Mail
Provides date and time of delivery, free when you purchase Priority mail now called USPS Tracking
Delivery Confirmation
PVI
Postage Validation Imprinter
Magazines, newspaper, must be printed at least 4x's times a year from a creditable organization
Periodicals
printed matter weighs less than 16 oz must pay annual presort fee min. of 200 pieces or over 50 lbs
Standard Mail
can be used for gifts weighs up to 70lbs measures max of 130in price based on weigh distance and shape
Parcel Post
Delivery time 2-3 days( not guaranteed )
Priority Mail
AD
Delivery time 1-2 days ( overnight and next day ) * Guaranteed
Express mail ( Priority Mail Express )
Letters size max
6 1/8in in height and 11 1/2in in length max 1/4in in thickness
Flats size max
15in in length and 12in in height and 3/4in in thickness
Machinable Parcels
min 3in max 17in weight 6 oz min and 25lbs max
Rolls that are longer than machinable parcels
Irregular Parcels
How many zones
9
Effects zones 5-8 can't exceed 1728cu ft max 108in in girth
Dimensional Price
1-3 days
No mail piece can weigh more than except standard post
70lbs
EDDM
Every Door Direct Mail
Express mail is delivered in
1-2 days
what surcharge applies to items/parcels over 108 but no more than 130in
oversize /parcel post
Ensures that mail is delivered to a specific addressee or the addressee agent for a fee
Restricted delivery
Post Office motto for providing the ideal customer experience
Clean, Stocked, and Friendly Everyday
What are the three P's that influence customer perception
Personal, Professional, Postal
AD
What does G.I.S.T. stand for
Greet, Inquiry, Suggest, and Thank
Words that generate a negative feeling
Trigger Words
Words that make us feel relaxed and composed
Calming Words
What does POS stand for
Point of Service
AD
what credit is it when the stock custodian holds unit resolve and transfer to retail floor SSA and the abbreviation for it
SIA - Segmented Inventory Accountability
on the due date a PO Box powered mail is distributed to the box but not delivered
1st day of the month (10 day grace period)
on this day a reminder letter is generated from webbats and placed in the PO Box
20th day
on this day the PO Box is returned to sender
11th day
When customer goes on vacation the post office can hold their mail for a max of
30 days
What does RCE stand for
Retail Customer Experience
Max weight for a 1st class letter
13 oz
PS Form 3849
Delivery Notice/Reminder/Receipt
PS Form 153
Signature Confirmation
PS Form 152
Delivery Confirmation
How often is the Retail floor stocked
Bi-weekly
SSA are audited for SIA how often
quarterly
Change of address takes how long to complete
5 days
Refunds should be requested within how may days
30 days
Stamps are replenished how often
weekly
Commercial mail or Business related mail customers must be processed by what unit
BMEU
Customers are charge what fee to pay to have their PO Box back after the 10th day
late fee or lock change fee of $
Customers can check their claim online after how many days
10
A second or finally notice is issued after how many calendar days from the first attempted delivery of certified mail article
5 days
PS Form 3816 COD must show
the article number
How many bait many orders does the SSA get assigned to and where are they kept
3 and they are kept under the largest currency bill in the draw
Units with Individual accountability have fixed credits/stamps and are audited how often
every 4 months
BSA IS
Bank secrecy Act a law that requires every business that provides financial services to report these transactions
what are the two types of money orders and their colors
Domestic- green and International - pink
What class of mail does the PO have a monopoly on
Mailing services
Perceptions is _____________
reality
What is the time limit that COD undeliverable packages can be held for
30 days
Certified Mailing may be only used with what type of mail class
First Class or Priority
Provides preferential handling to the extent practicable in dispatch it does not provide preferential delivery usually used for honey bees live poultry
Special Handling
caller services are done for how long
6 month period
PO Box customers are issued how many keys
2
The postmaster can cancel Firm Holdout if
the mail pieces fall below 50 pieces each day for a 30 day period or the mail is not picked up within 10 consecutive days
AIC
Account Identifier Code
Used to aid postal inspection service in postal burglary and robbery investigations
Bait Money Orders
Can forward mail for up to how long
12 months
How long is a change of address kept on file
18 months
