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USPS EXAM 421 WINDOW CLERK EXAM ACTUAL
EXAM WITH STUDY GUIDE ALL 400 QUESTIONS
AND ANSWERS
USPS EXAM 421 WINDOW CLERK EXAM
if an insured mail item is unclaimed, it is returned after how many days following the first delivery attempt? - ANSWER-15 days what mail services provide customers with proof of mailing, signature upon delivery date and time the item was delivered, or delivery was attempted? - ANSWER-Certified Mail What other extra services can be added to Certified Mail? - ANSWER-Restricted delivery and Return receipt The most secure service the Postal Service offers is - ANSWER-Registered Mail How is the movement of registered mail monitored? - ANSWER-through a system of receipts from the point of acceptance to the point of delivery Who must securely seal Registered articles? - ANSWER-Customers
What is the maximum insured value for a registered mail article? - ANSWER-$50, The value of a registered mail article cannot exceed? - ANSWER-$15,000, What do we charge the customer if their article is valued between $50,000 and $15,000,000? - ANSWER-customer is charged a handling fee for every $1000 or fraction there of over $50, what is done with registered mail after the SSA accepts it? - ANSWER-SSA must properly secure it in a locked, designated area until the article is ready to be dispatched what is collected at the time of delivery from the recipient by the USPS the time of delivery with COD service? - ANSWER-The price of the merchandise and the cost of postage and handling The fee for _____ Service includes insurance against loss, rifling or damage to the article and the failure to receive payment for the article - ANSWER-COD- Collect on Delivery maximum amount one can collect on a COD item is - ANSWER-$1, Return receipts provides - ANSWER-evidence of delivery and information about the recipients actual address
Who empowers the US postal inspection service? - ANSWER-U.S. Congress The primary federal law-enforcement officers of USPS who enforce federal statues related to mail security and investigate postal offenses as well as postal related civil matters are known as? - ANSWER-USPIS ( united states postal inspection service) what self-supporting agency is under the general supervision of 9 presidentially appointed governors? - ANSWER-OIG (Office of Inspector General) what role does the Office of Inspector General play in the Postal Service? - ANSWER- maintaining the integrity and accountability of the USPS, it's revenue and assets, and its employees through independent audits and investigations Who is the core of our business, and whom we should always put first? - ANSWER-Our customers What is the same in every language? - ANSWER-A smile What does it mean to be #PostalProud? - ANSWER-providing a positive customer experience that builds stronger relationships between our customers and our brand
what are the 6 retail moments that matter? - ANSWER-deliver first impression, act with courtesy and urgency, keeping it clean, delivering the pride inside, transitioning between the back and the front, solutions are your specialty why is an organized workspace important? - ANSWER-creates an efficient workspace, reduces time away from window, visual appealing, professional Explain transitioning between the back and front - ANSWER-sorting mail and packages in the back and then moving to a customer facing position Define relatability - ANSWER-The ability to establish an association, connection, or relationship with a person or a thing The art and technique of using words effectively to impart information or ideas is - ANSWER- Communication S.O.L.E.R stands for: - ANSWER-S: Squarely face person O: open your posture L: Lean toward sender E: Establish and maintain eye contact
which premier shipping service has guaranteed 1 or 2 day delivery, 365 days a year and includes $100 insurance? - ANSWER-Priority Mail Express what times are priority mail express guaranteed to be delivered? - ANSWER-12 pm and 3 pm what times are hold for pick up items available for customers to pick up? - ANSWER-10:30 am and 3 pm hold for pick up service items include what when the package arrives at the destination facility?
- ANSWER-an automated callback notification to customers about the arrival status of their package Which extra services are permitted with Priority Mail Express? - ANSWER-Return Receipt, Additional Insurance, Collect on Delivery (COD), USPS Tracking Which sub-class of first class mail is typically used to send documents, gifts, merchandise large or thick envelopes, tubes, or packages containing mailable items? - ANSWER-Priority Mail Which premier shipping service includes $50 insurance and $100 insurance and offers and expedited 1,2, or 3 day service? - ANSWER-Priority Mail
Name the surcharge that applies to large, lightweight pieces - ANSWER-Balloon Pricing Name the surcharge that applies to large and odd shaped priority mail pieces - ANSWER- dimensional weight pricing Which surcharge is applied to packages less than 20lbs but over 84 inches and is addressed to zones 1-4? - ANSWER-Ballon Pricing which surcharge is applied to priority mail packages shipped to zones 5-9 and have any dimension that exceeds one cubic foot? - ANSWER-Dimensional Weight Pricing how many types of envelopes and boxes are available for priority mail flat rate? - ANSWER- 6 sizes of flat rate envelopes and 3 sizes of flat rate boxes what shipping service has an estimated 1 to 3 day delivery but is not guaranteed and weighs less than 13 ounces? - ANSWER-First Class Package Service - Retail first class package service retail are the only classes of mail eligible to receive what services? - ANSWER-registered mail services and certified mail services
First Class Mail consists of? - ANSWER-hand written or type written personal correspondence such as bills or a statement of account, postcards, and business reply mail weighing 13 ounces or less. authorized publications, such as magazines and newspapers, that are published at least four times a year from a known publication and are formed of printed sheets are known as? - ANSWER-Periodicals USPS Marketing Mail is used to send? - ANSWER-Printed matter, flyers, advertisements, newsletters, catalogs, and small packages which service requires Mailers to have at least 200 pieces or 50lbs per mailing, pay an annual pre-sort fee and have the mail accepted at a business mail entry unit? - ANSWER-USPS Marketing Mail Every Door Direct Mail- Retail is limited to ______ or fewer flat sized mail pieces within an area serviced by a single post office - ANSWER-5, these items limited to books, sound recordings, academic theses, and certain other items must be sent to, from or between educational organizations, museums, or other qualified organizations to use what service? - ANSWER-Library Mail
which type of mail is limited to books, sound recordings, recorded videotapes, printed music, CDs, and DVDs and cannot contain advertising? - ANSWER-Media Mail this is used to calculate priority mail express, priority mail, and USPS retail ground prices - ANSWER-Zone chart how many times should the recipients address be on a package and where? - ANSWER-once, on the side bearing postage when should cord, string, twine, masking, or cellophane tape be used in preparation and sealing of USPS packages? - ANSWER-Never What are our Premier products and services? - ANSWER-Priority Mail Express, Priority Mail, Insured Mail, Post Office Boxes Which Extra services offer proof of mailing? - ANSWER-Certificate of Mailing and Certified Mail Which extra services offer protection in transit? - ANSWER-Insured mail and registered mail
is signature confirmation available for mail addressed to an APO or FPO destination? - ANSWER- no, only for domestic mail parcels which service provides evidence of the date mail was presented to the Postal Service for mailing, but does not provide a record of delivery or insurance coverage? - ANSWER-certificate of mailing what does special handling provide? - ANSWER-preferential handling , but not preferential delivery A caution heavy sticker should be applied to articles weighing over - ANSWER-35 lbs indemnity claims must be filed no later than ____ from the date of mailing - ANSWER-60 days what are the 2 ways indemnity claims are initiated by the customer? - ANSWER-online and by mail what are the 3 types of postage payment methods? - ANSWER-stamps, postage meters, permit imprint
forever stamps are - ANSWER-nondenominational first class mail postage and can be used to mail first class mail no matter the postal rate which stamp includes an amount, in addition to the first class single piece postage rate, to fund causes that have been determined to be in the national public interest? - ANSWER-semi postal stamps The study of stamps and postal materials is called - ANSWER-philately what are the collectors of stamps and postal materials called - ANSWER-philatelists what is a postage evidencing system - ANSWER-A device or system of components a customer uses to print evidence that postage required for mailing has been paid what are the postage evidecing systems called - ANSWER-postage meters and PC postage products can permit imprint be used for periodicals? - ANSWER-No what are the two types of offices as it relates to post office boxes? - ANSWER-market dominant and competitive
how many forms of valid identification are required to open a PO Box - ANSWER-2: a photo ID and the other must include the customers physical address money orders can be purchased using which forms of payment? - ANSWER-cash, debit card, and travelers check what are the two types of money orders? - ANSWER-domestic (green) and international (pink) explain two- tier as it relates to domestic money orders - ANSWER-1st tier: $.01 to $ 2nd tier: $500.01 to $1, what is the maximum value of a domestic money order and an international money order - ANSWER-Domestic: $1, International: $ if a customer needs to inquire about or have a money order replaced which form do they need to complete and pay the fee for? - ANSWER-PS Form 6401 Money Order Inquiry
these money orders are used to aid the USPIS in burglary and robbery investigations and are accountable - ANSWER-Bait money orders SSA's will receive how many bait money orders? Where should they be placed? - ANSWER- 3 bait money orders placed under the largest denomination in your cash drawer what are the 3 security features money orders have? - ANSWER-Watermark, security thread, dollar amounts where can the list for missing, lost, or stolen money orders be found? - ANSWER-postal bulletin and on usps.com this service is a money by wire transfer service and an extension of the Postal Service traditional money order service - ANSWER-sure money (dinero seguro) what is the maximum amount that can be sent per day using sure money? - ANSWER-$1, what gift option is sold as means to offer customers one stop shopping convenience? - ANSWER-gift cards
how long is the mail forwarded with a permanent change of address order? - ANSWER- 12 months what are two ways a customer may submit a change of address order? - ANSWER-online and by mail temporary change of addresses are good for how long? - ANSWER-6 months how long may a customer purchase premium forwarding service - ANSWER-A period of not less than two weeks and not more than one year how does a customer receive their mail with premium forwarding service - ANSWER-A weekly priority mail shipment to the temporary address authorization to hold mail is allowed for how many days - ANSWER-minimum of 3 to 30 days how far in advance can a customer request to have their mail held - ANSWER-14 calendar days
which free service allows a customer to obtain street address mail from Post Office when the customer regularly receives 50 letters or more on the first delivery trip - ANSWER-firm holdout what premium service is available for individuals or companies that need more pick up times and receive more mail than the largest box will hold - ANSWER-caller service this service is available for transients and customers waiting to rent a PO Box - ANSWER- General delivery what is the free service called that gives eligible residential customers the ability to digitally Preview mail pieces and packages arriving at their mailbox soon? - ANSWER-informed delivery what service allows for customers to request to have an item they've sent through the Postal Service to be intercepted prior to delivery? - ANSWER-package intercept what are the five categories of international mail - ANSWER-Global express guaranteed, priority mail express international, priority mail international, first class mail international service, first class package international service what manual outlines postage prices and conditions for mailing international mail to each country served - ANSWER-International mail manual (IMM)
