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1. End to end process to ensure mail is collected, distributed and delivered the type of clock the usps runs on Ans 24 hour clock 2. Items sent within the US APO, FPO, UN, and its territories and possessions.- Ans Domestic mail 3. sets forth the policies, regulations and procedures governing domestic mail Ans DMM- Domestic Mail Manual 4. sets forth policies, regulations, and procedures governing international mail Ans IMM- International Mail Manual 5. contains policies and procedures for administrative ad support functions within the postal service Ans ASM-Administrative and Support Manual 6. all manuals are found on line via? Ans Policy Net 7. Guarantees overnight or next day delivery $100 insurance and free tracking- Ans Express Mail 8. Premier Shipping service of the USPS Ans Express Mail 9. Fast and affordable max 70lbs $50 insurance another premier shipping service of the USPS 2-3 DAYS delivery Ans Priority Mail 10. Bulk mail usually handled at distribution centers Ans Parcel Select 11. Merchant pays postal fee returning merchandise bulk parcel return prod- uct Ans Parcel Return Services 12. First class mail, periodicals, standard mail, package services Ans Mailing ser- vices 13. proof of mailing uses PS Form 3800 Ans Certified Mail 14. Provides up to $5000 in coverage extra service requires PS Form 3813 or 3813-p Ans Insured Mail 15. Provides date and time of delivery, free when you purchase Priority mail now called USPS Tracking Ans Delivery Confirmation 16. POM Ans Postal Operations Manual 17. Official Source for updates and updated bi-weekly Ans Postal bulletin 18. Does this package contain anything liquid, fragile, potentially hazardous' such as/like perfume or lithium batteries? Ans 6 Part of HAZMAT question 26. Magazines, newspaper, must be printed at least 4x's times a year from a creditable organization Ans Periodicals 27. Parcel post, bonded printed matter media mail, library mail Ans package ser- vices 28. printed matter weighs less than 16 oz must pay annual presort fee min. of 200 pieces or over 50 Ibs Ans Standard Mail 29. can be used for gifts weighs up to 70Ibs measures max of 130in price based on weigh distance and shape Ans Parcel Post 30. Delivery time 2-3 days( not guaranteed ) Ans Priority Mail 31. Delivery time 1-2 days ( overnight and next day ) * Guaranteed Ans Express mail ( Priority Mail Express ) 32. Letters size max Ans 6 1/8in in height and 11 1/2in in length max 1/4in in thickness 33. Flats size max Ans 15in in length and 12in in height and 3/4in in thickness 34. Machinable Parcels Ans min 3in max 17in weight 6 oz min and 25lbs max 35. Rolls that are longer than machinable parcels Ans Irregular Parcels 36. How many zones Ans 8 37. effects zones 1-4 piece weighs less than 20Ibs but longer than 84in and is charged the 20lb price Ans Balloon Price 38. Effects zones 5-8 can't exceed 1728cu ft max 108in in girth Ans Dimensional Price 39. How often is the Postal bulletin printed Ans Bi-weekly 40. Where do we find a list of lost or stolen MO (money orders) Ans Postal Bulletin and POS 41. Postal Service are available online and provide guidance on regulations for domestic/international/administrative/personnel fields sup- port? Ans Directives 42. Priority Mail is delivered in Ans 2-3 days 43. any mailable item that weighs less than 13 oz Ans First Class Mail 44. Global Express Guarantee (GXG) is shipped in Ans 1-3 days 45. No mail piece can weigh more than except standard post Ans 70lbs 46. EDDM Ans Every Door Direct Mail 47. Express mail is delivered in 53. Post Office motto for providing the ideal customer experience Ans Clean, Stocked, and Friendly Everyday 54. What are the three P's that influence customer perception Ans Personal, Pro- fessional, Postal 55. What does G.I.S.T. stand for Ans Greet, Inquiry, Suggest, and Thank 56. Words that generate a negative feeling Ans Trigger Words 57. Words that make us feel relaxed and composed Ans Calming Words 58. What does POS stand for Ans Point of Service 59. Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center, news link are all Ans Retail Communication Channels 60. SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail units, stamps-to-go, stamps by phone, approved shippes, Ans 10 expanded access channels 61. PS Form 1412 Ans End of the day report 62. SSA is accountable for at the retail floor Ans $100 in cash(AIC753) and blank money orders 63. Available at designated PO for transients and people waiting to get PO Boxes and the mail is help for a max of 30 days unless extended my Postmas- ter Ans General Delivery 64. SIA Ans Segmented Inventory Accountability 65. what credit is it when the stock custodian holds unit resolve and transfer to retail floor SSA and the abbreviation for it Ans SIA - Segmented Inventory Ac- countability 66. on the due date a PO Box powered mail is distributed to the box but not delivered Ans 1st day of the month (10 day grace period) 67. on this day a reminder letter is generated from webbats and placed in the PO Box Ans 20th day 68. on this day the PO Box is returned to sender Ans 11th day 69. When customer goes on vacation the post office can hold their mail for a max of Ans 30 days 70. What does RCE stand for Ans Retail Customer Experience 71. Max weight for a 1st class letter Ans 13 oz 72. PS Form 3849 Ans Delivery Notice/Reminder/Receipt 73. PS Form 153 Ans Signature Confirmation 74. PS Form 152 Ans Delivery Confirmation 79. PS Form 8105-B Ans Reporting Suspicious Transaction 80. PS Form 8105-A Ans Completed by the customer when purchasing more than $3,000 in money orders or cashed money orders of $10,000 or more. 81. Insurance claims should be filed no later than Ans 60 days 82. Anonymous Mail is separated at Ans AMU 83. Change of address takes how long to complete Ans 5 days 84. Refunds should be requested within how may days Ans 30 days 85. Stamps are replenished how often Ans weekly 86. Commercial mail or Business related mail customers must be processed by what unit Ans BMEU 87. Customers are charge what fee to pay to have their PO Box back after the 10th day Ans late fee or lock change fee of $21 88. Customers can check their claim online after how many days Ans 10 89. Asecond or finally notice is issued after how many calendar days from the first attempted delivery of certified mail article 10/ Ans 5 days 90. PS Form 3816 COD must show Ans the article number 91. How many bait many orders does the SSA get assigned to and where are they kept Ans 3 and they are kept under the largest currency bill in the draw 92. Units with Individual accountability have fixed credits/stamps and are audited how often Ans every 4 months 93. BSA IS Ans Bank secrecy Act a law that requires every business that provides financial services to report these transactions 94. what are the two types of money orders and their colors Ans Domestic- green and International - pink 95. Money orders can be purchased with Ans cash, travelers check, credit and debit cards 96. RCE stands for Ans Retail Customer Experience 97. What is the main benefit of the RCE Program Ans Test the skill of our retail work force through the eyes of our customer (mystery shopper) 98. The post website is Ans usps.com 99. Does the post office give cash back if so how much Ans yes, as long as they purchase something up to $50 in $10 increments 11/ 105. Provides preferential handling to the extent practicable in dispatch it does not provide preferential delivery usually used for honey’ bees_ live _ poultry Ans Spe- cial Handling 106. caller services are done for how long Ans 6 month period 107.PO Box customers are issued how many keys Ans 2 108. The postmaster can cancel Firm Holdout if Ans the mail pieces fall below 50 pieces each day for a 30 day period or the mail is not picked up within 10 consecutive days 109. AIC Ans Account Identifier Code 110. Used to aid postal inspection service in postal burglary and robbery investigations Ans Bait Money Orders 111. Can forward mail for up to how long Ans 12 months 112. How long is a change of address kept on file Ans 18 months 113. 
