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Week 1 - Quiz
Due Apr 28 at 11:59pm Points 31 Questions 31 Time Limit 180 Minutes Allowed Attempts 3
Instructions
Attempt History
Attempt Time Score LATEST Attempt 1 85 minutes 31 out of 31 Score for this attempt: 31 out of 31 Submitted Apr 27 at 9:56am This attempt took 85 minutes. Question 1
Week 1 Quiz
[WLOs: 1, 2, 3] [CLOs: 1, 2, 3, 4, 5]
Prior to taking this quiz, please read Chapter 1 and Chapter 2 assigned readings for the week. The quiz contains 30 multiple-choice and matching questions derived from the assigned chapter readings and is worth 6% of your course grade. You will have three attempts, each with a time limit of 3 hours, to complete the quiz. The highest score will be shown in the gradebook. Click on the Take the Quiz button when you are ready to start this exam. When finished, click on Submit Quiz. Take the Quiz Again
1 / 1 pts Correct! Middle manager a manager who supervises the activities of front-line supervisors while also interpreting the general, long-range obj Correct! Operational plan a plan that guides and directs an organization's daily activities Correct! Organization a collection of people who work together and coordinate their actions to achieve goals and desired future outcome Correct! Organizational structure the formal system of task and reporting relationships that coordinates the activities of members within an organizat Correct! Staff manager a manager who leads a department that serves in a supporting role in an organization, such as accounting or mark Question 2 1 / 1 pts Correct! Stakeholder Match the following terms to their definitions: Match the following terms to their definitions:
conflict that takes the form of destructive activities that hinder group or organizational performance Correct! Formal group a group established by the organization that seeks to achieve formal goals and objectives Correct! Formal leader a leader who has been elected, appointed, or promoted into the role Correct! Functional conflict what occurs when the organization's interests are served in some way by a conflict Question 4 1 / 1 pts treatment programs in other countries alternative medical practices vitamin companies Correct! medical center services Question 5 1 / 1 pts bihierarchy bidimensionality The regulated U.S. health care industry is generally harmed by competition with all of the following EXCEPT: __________. What is the term for a relationship in which leadership and management are viewed as separate and distinct activities that are at odds with each other?
Correct! bipolarity bipartisanship Question 6 1 / 1 pts Tasks are divided among the organization’s members. Correct! Each member follows his or her own mission. There exists some kind of hierarchy of authority. Members of the organization routinely interact. Question 7 1 / 1 pts Correct! Because damage amounts have grown at an exponential rate. Because the cost of medical malpractice insurance has grown at an exponential rate. Because juries in malpractice cases do not know how to set damage amounts. Because judges in malpractice cases do not know how to set damage amounts. Question 8 1 / 1 pts controlling organizing Correct! leading staffing Which of the following characteristics is NOT one typically shared by all organizations? Why do many states include caps on the amount of awards that must be paid by providers for medical malpractice? The authors identify all of the following as management functions EXCEPT _________.
the Office of Inspector General the Federal Health Commission the Centers for Disease Control and Prevention Question 13 1 / 1 pts Management and leadership are interchangeable parts of an integrated whole. Correct! Management represents the dominant activity, and leadership activities—such as training, and performance reviewing—are also part of that management position. Leadership represents the dominant activity, and management activities—such as planning, organizing, and controlling—are also part of that leadership domain. Management is such a strong domain that leadership activities are no longer needed. Question 14 1 / 1 pts Correct! strategic managerial tactical operational Question 15 1 / 1 pts tactic; goal strategy; function Correct! What does hierarchical leadership within management mean? Abe is the founder of a nonprofit drug and alcohol rehab facility who oversees the organization’s three to five-year community-assistance goals. What kind of work does Abe do? If a community clinic’s ________ is to increase the number of poorer clients, one ________ might be to advertise sliding-scale health care services.
strategy; tactic goal; resource Question 16 1 / 1 pts the center’s director Correct! a first-line supervisor a procurement manager the center’s head nurse Question 17 1 / 1 pts Correct! gatekeeper enforcer opinion leader team leader Question 18 1 / 1 pts Correct! Its members are brought together by shared activities, sentiments, and interactions. Its members work toward goals other than socialization. It has a specific, designated structure. It has the endorsement of organizational leaders. Hendrik is one of the gardeners at the Bellefontaine Convalescent Center. Who would his immediate supervisor MOST likely be? Several billing department colleagues who eat lunch together in the staff cafeteria look to Celia to decide if anyone new can join their gathering. What is Celia’s “position” in this informal group? Which of the following statements about an informal group is TRUE?
The senior doctor’s opinion will always overshadow the junior doctor’s opinion. Correct! There is no option for compromise; it is either one treatment or the other. The patient will have more information than her doctors. The patient’s family will make the ultimate decision. Question 23 1 / 1 pts Development-oriented Task-oriented Correct! Situational Relational Question 24 1 / 1 pts to demonstrate key values to outsiders to define collective responsibility to provide a basis for reward and punishment Correct! to clarify key values and sense of identity Question 25 1 / 1 pts emergent informal Correct! formal to best resolve the conflict? __________ theorists suggest that the most effective leaders adapt their leadership styles to the specifics and circumstances at the time. What is the PRIMARY purpose of norms in a health care organization? An organizational chart and/or meeting minutes are part of what group?
project-oriented Question 26 1 / 1 pts interfering interpersonal Correct! intergroup intragroup Question 27 1 / 1 pts to listen to the complaints of both management and union members to explain how he views the conflict to present possible win-win contract terms Correct! to assess the strength of commitment each side has to its position Question 28 1 / 1 pts transactional politicized Correct! transformational laissez-faire Arguments and incivility between a convalescent home’s cooks and its nutritionists is known as an _________ conflict. Nicholas, a third-party negotiator, wants to identify how much “give and take room” exists between management and the paramedics’ union during their contract negotiations. Among the following, what is Nicholas’s first step? During recent decades, there has been a fundamental shift in how leadership is viewed, with a much greater focus on __________ leadership.
