Word Choice Reference for Describing Performance
Good Performance
Poor Performance
Quality of Work
Accurate, neat, attentive to detail,
consistent, thorough, high standards,
follows procedures.
Quality of Work
Increase in number of errors, lacks attention to
detail, inconsistency in quality, not thorough, work
often incomplete, diminished standards of work
produced, does not follow procedures.
Dependability
Consistent attendance, punctuality,
reliability, follows regulations
completely.
Dependability
Absenteeism, multiple instances of unauthorized
leave, excessive sick leave, frequent Monday and/or
Friday absences, repeated absences.
Communication
Adept at oral and written
communication, shares information with
peers and supervisors, handles internal
and external communications.
Communication
Diminished oral and written communication, misuses
information for personal gain or to hurt others, tells
peers and supervisors/managers too much or too
little, misinterprets information received, covers up
problems.
Internal/External Relationships
Agreeable constructive, flexible, helps
without begin asked, handles
customers/vendors/outsiders, seeks
and maintains good relationships,
expedites orders and projects.
Internal/External Relationships
Disagreeable, openly mistrusts many people, edgy,
easily and frequently angered and hurt, rigid, unable
to work with others in new ways, deteriorating
relationships with various contacts, overreacts to real
or perceived criticisms, unstable relationships,
blames others.
Judgment
Tactful, displays sensitivity common
sense, maintains confidentially, makes
sound decisions, sizes up situations,
take appropriate actions.
Judgment
Tactless, says things that hurt co-workers, clients or
customers, does not use common sense, illogical
reasons for behaviors, violates confidentiality, poor
ability to size up situations, does not understand the
whole picture, inattentive to safety procedures.
Organizational Abilities
Set realistic priorities, organizes time,
set schedules, meets deadlines,
completes projects on time, use time
well, does not waste time, ability to
coordinate with others.
Organizational Abilities
Sets unrealistic priorities, poor use of time, inefficient
scheduling, missed deadlines, incomplete projects,
inability to coordinate with others.
Volume of Work
Keeps up with work load, meets crash
deadlines when necessary, steady,
consistent, willing to put in extra effort.
Volume of Work
Overwhelmed by realistic workload, work piles up,
makes commitments and does not meet them,
unavailable for extra work, rigid, cannot increase
workload when needed, volatile, easily upset,
inconsistent pace of work.
Job Knowledge/Technical Skills
Knows what has to be done, seldom
need instruction, proficient in all
technical aspects of job, knows how to
run equipment, able to work
independently, able to instruct, guides
and trains others, understands
safety/security procedures and
Job Knowledge/Technical Skills
Doesn't know what has to be done, frequently needs
instructions, not keeping pace with technical
development of job, does not use equipment
properly, unable to work independently, does not
instruct, guide or train others.
