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Work Keys Practice Questions: Workplace Scenarios and Problem Solving, Exams of Marketing Business-to-business (B2B)

A series of workplace scenarios and questions designed to assess problem-solving skills and knowledge. It covers various topics, including workplace policies, safety procedures, and customer service. The questions are presented in a multiple-choice format, with the correct answer provided for each scenario. This resource can be valuable for individuals preparing for work keys assessments or those seeking to enhance their workplace problem-solving abilities.

Typology: Exams

2023/2024

Available from 10/29/2024

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Work keys part 2
Latest exam 2023
All of you have worked very hard and should be rewarded. So I have decided to close
MARCO Industries from December 24 through January 2. All employees will get a paid
vacation during that time. This vacation will not count against your regular paid
vacation time. It is a bonus. Simply write "holiday leave" on your time sheets for those
dates. Based on this memo, what should you write on your time sheet for December 24
though January 2? - Answer-Holiday leave
CLEANROOM PRACTICES
YOU MAY NOT USE ANY COSMETICS IN THE CLEANROOM. YOU MUST
CLEAN OFF FACE POWDER, EYE SHADOW, MASCARA, AND LIPSTICK.
NON-OIL-BASED LOTIONS ARE ACCEPTABLE BUT SHOULD BE APPLIED
BEFORE ENTERING THE MAIN AREA.
TO PREVENT CONTAMINATION OF PRODUCT, NO COLOGNE, PERFUME,
HAIR SPRAY, HAIR GEL, OR FINGERNAIL POLISH MAY BE WORN.
FINGERNAILS MUST NOT GO MORE THAN 0.25 INCH PAST THE FINGERTIPS
AND CANNOT PUNCH THROUGH GLOVES.
THE ONLY METAL ORNAMENT ALLOWED INSIDE THE CLEANROOM IS A
WEDDING BAND (WRIST WATCHES ARE NOT ALLOWED). IF THE WEDDING
BAND IS NOT SMOOTH, NYLON GLOVES MUST BE WORN UNDER VINYL
GLOVES. What type of product can you have in the cleanroom? - Answer-Non-oil-
based lotions
All items in stock must have a sample displayed. The samples must have a
scannable bar code on the bottom. Put a hanging price tag on all samples
with the regular price displayed. Sale prices should be displayed on a yellow
hangtag in a plastic jacket. Finally, post a sign with the regular price on the
shelf underneath each sample item.
Cookware sets must have both an eight-piece sample set and a thirteen-piece
sample set for display only. Separate the boxes with the cookware sets.
Boxes with eight-piece sets must be kept on the shelf above the eight-piece
sample set. Boxes with thirteen-piece sets must be kept on the shelf above
the thirteen-piece sample set. In the department store where you work, you are asked to
mark prices for an upcoming sale. If the thirteenpiece cookware set is going on sale,
where should you mark the sale price? - Answer-On a yellow hangtag in a plastic jacket
New Policy
Effective immediately, the following Company Standard for Dress will be in
force at all times:
Except on specially designated holidays, business dress attire will always be
worn by all upper-level management due to the heavy contact these
individuals have with clients and the public. This attire is limited to
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Work keys part 2

Latest exam 2023

All of you have worked very hard and should be rewarded. So I have decided to close MARCO Industries from December 24 through January 2. All employees will get a paid vacation during that time. This vacation will not count against your regular paid vacation time. It is a bonus. Simply write "holiday leave" on your time sheets for those dates. Based on this memo, what should you write on your time sheet for December 24 though January 2? - Answer-Holiday leave CLEANROOM PRACTICES YOU MAY NOT USE ANY COSMETICS IN THE CLEANROOM. YOU MUST CLEAN OFF FACE POWDER, EYE SHADOW, MASCARA, AND LIPSTICK. NON-OIL-BASED LOTIONS ARE ACCEPTABLE BUT SHOULD BE APPLIED BEFORE ENTERING THE MAIN AREA. TO PREVENT CONTAMINATION OF PRODUCT, NO COLOGNE, PERFUME, HAIR SPRAY, HAIR GEL, OR FINGERNAIL POLISH MAY BE WORN. FINGERNAILS MUST NOT GO MORE THAN 0.25 INCH PAST THE FINGERTIPS AND CANNOT PUNCH THROUGH GLOVES. THE ONLY METAL ORNAMENT ALLOWED INSIDE THE CLEANROOM IS A WEDDING BAND (WRIST WATCHES ARE NOT ALLOWED). IF THE WEDDING BAND IS NOT SMOOTH, NYLON GLOVES MUST BE WORN UNDER VINYL GLOVES. What type of product can you have in the cleanroom? - Answer-Non-oil- based lotions All items in stock must have a sample displayed. The samples must have a scannable bar code on the bottom. Put a hanging price tag on all samples with the regular price displayed. Sale prices should be displayed on a yellow hangtag in a plastic jacket. Finally, post a sign with the regular price on the shelf underneath each sample item. Cookware sets must have both an eight-piece sample set and a thirteen-piece sample set for display only. Separate the boxes with the cookware sets. Boxes with eight-piece sets must be kept on the shelf above the eight-piece sample set. Boxes with thirteen-piece sets must be kept on the shelf above the thirteen-piece sample set. In the department store where you work, you are asked to mark prices for an upcoming sale. If the thirteenpiece cookware set is going on sale, where should you mark the sale price? - Answer-On a yellow hangtag in a plastic jacket New Policy Effective immediately, the following Company Standard for Dress will be in force at all times: Except on specially designated holidays, business dress attire will always be worn by all upper-level management due to the heavy contact these individuals have with clients and the public. This attire is limited to

business suits/slacks for both women and men. However, casual dress is allowed for all middle-level employees during the core work week (Monday through Thursday). This casual dress will consist of long- or short-sleeved shirts; polo shirts; khaki pants; "dress walking shorts," hemmed at the knee level or lower; and "dress" canvas shoes. Jeans, printed T-shirts, or regular tennis shoes are not allowed on core casual dress days. Fridays have been officially declared "Jeans Day" here at our company. On Fridays, any kind of jeans are permitted (colored denims, blue jeans, etc.) However, these jeans must be in new or next-to-new condition, with no holes, writing, or other obvious "statement makers." Printed T-shirts and regular tennis shoes are still prohibited on Friday. According to the policy shown, "dress walking shorts" are: - Answer-banned if they are hemmed above the knee. ATTENTION CASHIERS: All store employees will now get 20% off all items they buy here. Please follow the new directions listed below. Selling bicycles and equipment to employees Ask to see the employee's store identification card. Enter the employee's department code number into the cash register. Use the cash register to take 20% off the price. Then push the sales tax button. Write your initials on the sales receipt. Sell equipment to employees during store hours only. Accepting returns from employees Employees receive a store credit certificate for items they return to the store. Store credit certificates are next to the gift certificates. Employees may not get a cash refund for items they return to the store. According to the instructions shown, what is the last thing a cashier should do before pushing the sales tax button? - Answer-Use the cash register to take 20% off the price Human Resources Office Acme Industries To All Employees: Our company picnic will have something new the Toddler Tent. There will be a large sandbox with buckets, shovels, etc. and a large grassy space with plastic, ride-on toys for the children. The area will be enclosed by a fence supporting a large red and white canopy, so the area will be secure and shaded. For the fun and safety of our youngest family members, be aware of these Toddler Tent rules: This area is intended for children up to about three years old. There will be a 40-inch high horizontal pole at the Toddler Tent gate. If a child fits under that pole, the child may enter and play

(1) A multiple lift shall only be performed if the following criteria are met: (i) A multiple lift rigging assembly is used; (ii) A maximum of five members are hoisted per lift; (iii) Only beams and similar steel structural members are lifted; and (iv) All employees engaged in the multiple lift have been trained in these procedures. (v) No crane is permitted to be used for a multiple lift where such use is contrary to the manufacturer's specifications and limitations. (2) Components of the multiple lift rigging assembly shall be specifically designed and assembled with a maximum capacity for total assembly and for each individual attachment point. This capacity, certified by the manufacturer or a qualified rigger, shall be based on the manufacturer's specifications with a 5-to-1 safety factor for all components. (3) The total load shall not exceed: (i) The rated capacity of the hoisting equipment specified in the hoisting equipment load charts; (ii) The rigging capacity specified in the rigging rating chart. (4) The multiple lift rigging assembly shall be rigged with members: (i) Attached at their center of gravity and maintained reasonably level; (ii) Rigged from top down; and (iii) Rigged at least 7 feet apart. (5) The members on the multiple lift rigging assembly shall be set from the bottom up. (6) Controlled load lowering shall be used whenever the load is over the connectors. As a construction worker, you are assisting with a multiple lift of six steel beams. The rigged members are rigged 8 feet apart and attached at their center of gravity. The multiple lift is NOT lawful under Section 199.781, as shown, because the: - Answer-multiple lift has too many beams. Our two organizations have enjoyed an era of mutually profitable alliance. Our sterling reputation for collections of trendsetting and yet classic clothing which affords the wearer the greatest comfort and confidence simultaneously combined with your renown as a master couturier who creates apparel of unique distinction and superlative quality have forged a valuable relationship. The longevity of this liaison is unsurpassed in our industry. But, of late, we have been confronted with an unprecedented predicament that must be immediately addressed. Several patrons have returned recently purchased garments with splintered buttons, inoperative zippers, or disengaged seams. To discover if these were isolated deficiencies, several of our ensemble design assistants randomly selected a score of items from your latest shipment for inspection. After a cursory examination, nine defects were discovered on seven

garments. More extensive scrutiny exposed more imperfections on those seven garments and on an additional five garments. Sixty percent of the apparel items examined failed to meet the criteria for presentation in our salon, with most of those items having numerable defects. Based on our previous experience with House of Browne, we would have characterized this scenario as inconceivable. Now that it has been discovered, its prolongation is unequivocally impermissible. Hence, within the week, we will return by special courier the bulk of your most recent delivery. We assume that within your organization a meticulous investigation will be conducted, and a retooled process put in place effectuating output that will once again be of the preeminent caliber we have come to expect. If our business association were not so tenaciously grounded in years of reciprocal regard, we would currently be engaged in a quest for a more reliable couturier without prior notification. Recompense or repair is not expected; restoration of excellence is. According to the letter shown, Celine Marceau wants Paul Browne to: - Answer-improve the quality of future merchandise Subject to the discretion and judgment provided for in section 321E.1, annual permits shall be issued in accordance with the following provisions:

  1. Vehicles with indivisible loads having an overall width not to exceed twelve feet five inches or mobile homes including appurtenances not to exceed twelve feet five inches and an overall length not to exceed seventy-five feet zero inches may be moved for unlimited distances. The vehicle and load shall not exceed the height of thirteen feet ten inches and the total gross weight as prescribed in section 321.463.
  2. Vehicles with indivisible loads, including mobile homes and factory-built structures, having an overall width not to exceed sixteen feet zero inches and an overall length not to exceed one hundred feet zero inches may be moved under an annual or all-systems permit and must have a route specified by the issuing authority prior to the movement. However, vehicles with indivisible loads, including mobile homes and factory-built structures, with an overall width not exceeding fourteen