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Zaxby's Certification Exam – FOH | 100% Correct Answers | Verified | Latest 2024 Version, Exams of Marketing Business-to-business (B2B)

Robeson Community CollegeMarketing Business-to-business (B2B)

While taking out trash, you should never pull the trash container liner out of the trash container in the dining room. - ✔✔True Choose the approved chemical used to spot clean windows and other glass surfaces. - ✔✔All purpose cleaner What is the approved procedure for replacing can liners in the restroom? - ✔✔Remove trash can from restroom and replace the liner in the Back of House area. Which of the following statement is true when cleaning the trash receptacles? - ✔✔ A. Place a food tray over the opening of the receptacle before removing the trash bin B. Spray all-purpose cleaner solution directly onto the trash receptacle before wiping C. Always spray all-purpose cleaner solution into a towel before wiping the receptacle- Correct

Typology: Exams

2023/2024

Available from 09/05/2024

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Zaxby's Certification Exam – FOH | 100% Correct
Answers | Verified | Latest 2024 Version
While taking out trash, you should never pull the trash container liner out of the trash container in the
dining room. - ✔✔True
Choose the approved chemical used to spot clean windows and other glass surfaces. - ✔✔All purpose
cleaner
What is the approved procedure for replacing can liners in the restroom? - ✔✔Remove trash can from
restroom and replace the liner in the Back of House area.
Which of the following statement is true when cleaning the trash receptacles? - ✔✔
A. Place a food tray over the opening of the receptacle before removing the trash bin
B. Spray all-purpose cleaner solution directly onto the trash receptacle before wiping
C. Always spray all-purpose cleaner solution into a towel before wiping the receptacle- Correct
D. Remove trash can from receptacle and change liner in dining area
Which of the following is NOT part of the dining room set-up duties: - ✔✔A. Placing labelled tea urns on
the counter
B. Stocking wrapped utensils -Correct. this is a part of FOH set up, but not the dinning room
C. Wiping light fixtures
D. Stocking condiments
What chemical is used to clean the Front of House countertops? - ✔✔All-purpose cleaner
Labels for brownies are placed: - ✔✔On the bottom of the wrapped brownie
When prepping cole slaw, you mix 1 bag slaw shred with ____ pouch(es) of dressing? - ✔✔1 pouch
How long are baked brownies good for in the cookie display cabinet? - ✔✔24 hours
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Download Zaxby's Certification Exam – FOH | 100% Correct Answers | Verified | Latest 2024 Version and more Exams Marketing Business-to-business (B2B) in PDF only on Docsity!

Zaxby's Certification Exam – FOH | 100% Correct

Answers | Verified | Latest 2024 Version

While taking out trash, you should never pull the trash container liner out of the trash container in the dining room. - ✔✔True Choose the approved chemical used to spot clean windows and other glass surfaces. - ✔✔All purpose cleaner What is the approved procedure for replacing can liners in the restroom? - ✔✔Remove trash can from restroom and replace the liner in the Back of House area. Which of the following statement is true when cleaning the trash receptacles? - ✔✔ A. Place a food tray over the opening of the receptacle before removing the trash bin B. Spray all-purpose cleaner solution directly onto the trash receptacle before wiping C. Always spray all-purpose cleaner solution into a towel before wiping the receptacle- Correct D. Remove trash can from receptacle and change liner in dining area Which of the following is NOT part of the dining room set-up duties: - ✔✔A. Placing labelled tea urns on the counter B. Stocking wrapped utensils - Correct. this is a part of FOH set up, but not the dinning room C. Wiping light fixtures D. Stocking condiments What chemical is used to clean the Front of House countertops? - ✔✔All-purpose cleaner Labels for brownies are placed: - ✔✔On the bottom of the wrapped brownie When prepping cole slaw, you mix 1 bag slaw shred with ____ pouch(es) of dressing? - ✔✔1 pouch How long are baked brownies good for in the cookie display cabinet? - ✔✔24 hours

Which color cutting board is used to prep croutons? - ✔✔White A complete label for freshly brewed tea should have the following: - ✔✔Item identifier, prep date, prep time, initials What is the hold time for brownies? - ✔✔24 hours What is the approximate bake time for croutons? - ✔✔20 minutes How are brownies wrapped before placed in the display? - ✔✔Individually in food grade plastic wrap The cookie oven is preheated for how many minutes? - ✔✔15 Minutes What is the approximate bake time for brownies? - ✔✔28 Minutes How much sugar is in a sweet tea batch? - ✔✔1 4lb Bag What is the procedure for confirming that sugar has not settled in the nozzle of the tea urn? - ✔✔Draw a cup of tea from the urn and pour it into the top of the urn How are cookies arranged in the cookie display cabinet to observe first in first out (FIFO)? - ✔✔Placed freshly baked cookies farther away from display door What is the approximate bake time for cookies? - ✔✔18 minutes After you turn on the tea machine, what is the minimum amount of time you should wait before brewing tea? - ✔✔15 minutes Select the correct procedure for prepping and baking cookies: - ✔✔Place liner on cookie tray, place cookie dough on tray and place tray in oven

Every guest must be acknowledged promptly with a ___________ and a _________. - ✔✔Friendly expression: positive tone of voice Tea machine smallwares must ALWAYS be placed on a clean tray before placement at the Drive-thru Drink Station. - ✔✔True When setting the cookie display, held over cookies must be placed _______. - ✔✔To the rear of the cookie display using FIFO Which solution is used to clean all other exterior surfaces (with exception of interior/exterior door) of the ice machine? - ✔✔All-purpose cleaner When should you repeat guest orders before completing the order transaction? - ✔✔Always repeat orders back to the guest Which chemical is approved for cleaning the drive-thru window? - ✔✔All purpose cleaner When providing change for the guest, always hand the ________ first and then the _______ next. - ✔✔Coins: bills A guest take-out order for 1 Zalad and 2 Sandwich Meals is placed in which bag? - ✔✔T-sack What is the primary function of the FOH Expeditor? - ✔✔Checking orders for accuracy and quality Order tickets are used to: - ✔✔A.Track guest orders B.Call out guest orders C.Verify the accuracy of orders D.All of the above- Correct Which bag is used for packing a take-out order with a 3 compartment container and a Zalad take-out container? - ✔✔T-sack

During bagging, Zalad take-out containers are placed: - ✔✔Flat and on the bottom of the bag Napkins, condiments and cutlery must be placed: - ✔✔Napkins, condiments and cutlery must be placed: When bagging hot and cold items, ALWAYS place the hot items _________. - ✔✔On top of the cold items What is the correct order for packing a Zax Kidz Meal? - ✔✔Place small logo box in Zax Kidz bag, place sauce and Zax Kidz treat, then fold bag twice The maximum number of 205 boxes that can be placed in a die cut bag is? - ✔✔ 2 Guest take-out orders are bagged at: - ✔✔The rear service countertop How long can a guest be placed on hold if they call the store? - ✔✔60 seconds Which action should you take if a guest refuses to be placed on hold? - ✔✔Immediately take care of the guest A wrapped straw is always provided to guests for drink orders. - ✔✔True When communicating with guests at the drive-thru window, you should: - ✔✔Speak slower and louder Team members should smile: - ✔✔A. When the guest pulls up to the window B. When handling guest complaints C. When receiving payment from the guest D. All of the above Where are the hands placed when handing drink cups? - ✔✔The lower half of the cup

Which standard items should be placed in the bag for Zalad take-out orders? - ✔✔Fork, salad dressing, and napkins What does it mean to be proactive in your role as the Drive-thru Expeditor? - ✔✔A.Get bag stuffers ready for orders as they come in B.Get napkins ready for orders C.Look out for large orders on the screen D. All the above-correct Select the correct packaging for bagging a take-out order for two Big Zax Snak meals. - ✔✔Die-cut bag