Download ZSCALER Digital Transformation Administrator (ZDTA) Certification Test Questions and Answe and more Exams Nursing in PDF only on Docsity!
Zscaler Digital Transformation
Administrator (ZDTA) Certification
Primary use of policies based on file types in Zscaler DLP - Answer-To protect data by allowing or blocking specific file types and activities. Three levels of inspection used by Zscaler DLP for file type enforcement - Answer-Magic Bytes, Mime Type, and File Extension. Reason for multiple levels of inspection for file types in Zscaler - Answer-To prevent users from bypassing policies by changing file extensions. Predefined dictionaries in Zscaler DLP - Answer-Classifiers used to identify sensitive data like PCI, PII, and PHI data. Example of a predefined dictionary used in Zscaler DLP - Answer-A credit card number dictionary. Custom dictionary in Zscaler DLP - Answer-A dictionary created by customers using specific phrases, keywords, patterns, and regular expressions. Use of custom dictionaries in Zscaler DLP - Answer-To protect documents with specific headers and footers like 'company-confidential' or 'internal-use only'.
Exact Data Match (EDM) in Zscaler DLP - Answer-A feature that matches specific data elements from a customer's structured data to trigger DLP policies. How sensitive data is fed to Zscaler's EDM engine - Answer-By using an on-premises VM that indexes the data and sends hashes to the Zscaler cloud. What happens to data fed into Zscaler's EDM engine - Answer-It is converted into hashes and tokens which are stored in the cloud. Actions triggered by an EDM in Zscaler DLP - Answer-Actions based on exact matches of sensitive data elements, such as blocking or alerting on data exfiltration. Main purpose of Out-of-Band Data Protection in Zscaler - Answer-To secure data at rest in SaaS-based services and public cloud infrastructure. Key use case for out-of-band data protection in Zscaler - Answer-Data discovery and data at rest introspection. Focus of SaaS Security Posture Management (SSPM) - Answer-Cloud misconfiguration, compliance, and third-party app connections. How SSPM helps with compliance - Answer-By mapping misconfigurations to different compliance frameworks like PCI, GDPR, etc. Example of a misconfiguration identified by SSPM - Answer-Failing to enable multi-factor authentication for Office 365 apps. How SSPM handles third-party app connections - Answer-By discovering and managing third-party apps connected to cloud applications via API tokens.
Benefit of using Zscaler's predefined dictionaries - Answer-They are based on standard regex and PCRE engines. How Zscaler ensures no sensitive data is stored during EDM - Answer-By storing only hashes and tokens, not the exact data. First step in leveraging Zscaler's support services for troubleshooting - Answer-Utilizing the Self Help support options offered by Zscaler. Where to go for questions about Zscaler's features and basic troubleshooting - Answer-Zscaler Help Documentation Portal. Content of the Zscaler Knowledgebase (KB) - Answer-Documentation on specific symptoms and solutions maintained by Global Customer Service Engineers. Purpose of Zscaler Communities Zenith Community - Answer-To engage in discussions about Zscaler products, solutions, programs, events, and training. Areas to localize when troubleshooting an Internet access issue with Zscaler - Answer-End user's device, local network, corporate firewall, Zscaler Cloud, identity provider, between Zscaler and internet, and Zscaler service. Next step after localizing the issue in the Zscaler Troubleshooting Process - Answer-Isolate which logical process is failing. What to do after isolating the issue - Answer-Diagnose the problem from the gathered information and plan remedial action. Use of the URL in Zscaler - Answer-To verify if you are going through the Zscaler service.
What the URL provides - Answer-Performance testing from the client to the Zscaler service. How to run a ZCC packet capture - Answer-Enable packet capture in the ZCC Portal, then click More > Troubleshoot > Start Packet Capture, reproduce the issue, and click Stop Packet Capture. Types of logs set in Zscaler Client Connector - Answer-Error, Warn, Info, and Debug logs. Where to export logs from in Zscaler Client Connector - Answer-Right-click on the Tray Icon or use the Export Logs option in debug mode. What to check in the Logs for installation issues - Answer-Setupapi.dev logs. How to collect SAML logs - Answer-Using browser's Developer Tools or Fiddler, and the SAML Message Decoder extension. Purpose of the Zscaler Trust page - Answer-To provide information on the overall status of Zscaler services, service availability, recent incidents, advisories, and maintenance notifications. Premium Support in Zscaler - Answer-A paid upgrade from standard support that includes elevated services such as a Technical Account Manager (TAM). How to enable remote assistance in Zscaler - Answer-Enable Read Only mode to allow support team to review configurations. How customers without Zscaler console access can submit support tickets - Answer-Via a web form.
Zero Trust Exchange - Answer-To securely connect users and applications while enforcing security controls. Zero Trust Connectivity - Answer-Zero trust connections are independent of any network for control or trust. Zscaler Client Connector - Answer-A lightweight app that enforces security policies and access controls on user endpoints. Zscaler Client Connector Enforcement - Answer-By creating a tunnel to the Zero Trust Exchange for protecting SaaS and internet-bound traffic. App Connectors - Answer-Secure authenticated interfaces between customer servers and the ZPA cloud. Browser Access - Answer-Provides connectivity through a web browser to HTTP and HTTPS applications without installing Zscaler Client Connector. ZTunnel - Packet Filter Based mode - Answer-A mode that creates packet filters on Windows to steer traffic towards the Zscaler Client Connector. ZTunnel - Route-Based mode - Answer-It creates route table entries and instruments an additional network adapter for traffic routing. ZTunnel with Local Proxy - Answer-A mode that deploys a system proxy to localhost, directing traffic to the Zscaler cloud. ZTunnel 1.0 vs ZTunnel 2.0 - Answer-ZTunnel 1.0 uses HTTP CONNECT method, while ZTunnel 2.0 uses DTLS with fallback to TLS, supporting all client traffic.
Trusted Network Detection - Answer-To determine if a user is on a trusted network based on criteria like hostname, IP address, and DNS servers. Authenticated Tunnel Options - Answer-ZTunnel - Packet Filter Based, ZTunnel - Route-Based, and ZTunnel with Local Proxy. ZTunnel 2.0 Advantage - Answer-ZTunnel 2.0 supports DTLS for faster transport and provides a control channel for real-time updates. Traffic Handling in ZTunnel - Answer-It intercepts traffic at the network level and forwards it through an encapsulated tunnel to the Zscaler platform. Browser-based Access Capability - Answer-Access to HTTP and HTTPS applications as well as privileged remote access applications without the need for Zscaler Client Connector. Zscaler Client Connector Feature - Answer-It provides a consistent experience across all platforms with strict enforcement options. User Attribution in Zscaler Client Connector - Answer-Through transparent authentication and the installation of Zscaler or custom SSL inspection certificates. Hostname and IP in Trusted Network Detection - Answer-To determine if a specific FQDN resolves to an IP address, indicating a trusted network. DNS Search Domains in Trusted Network Detection - Answer-By matching the DNS search domain provided by DHCP with the trusted network criteria.
Understanding GPO Updates Importance - Answer-To avoid conflicts between forcing proxy settings and using WPAD scripts. Forwarding PAC Significance - Answer-With tunnel mode configuration, avoid setting any forwarding PAC file to natively intercept traffic and tunnel it to the Zero Trust Exchange. Application Profile Function in Zscaler - Answer-Maps forwarding profiles to different users and devices based on specific criteria. App Profile PAC URL Role - Answer-Defines the Zero Trust Exchange node to be used based on the client's geographic IP information. Custom PAC URL Configuration Item - Answer-In an application profile. Custom PAC URL - Answer-References the PAC file configured in the ZIA Admin Portal to make decisions on traffic forwarding or bypassing. Override WPAD - Answer-Prevents the system GPO WPAD configuration and ensures the forwarding profile's WPAD configuration is used. Restart WinHTTP - Answer-Ensures the system refreshes proxy configuration once Zscaler Client Connector is established, specific to Windows devices. Zscaler SSL Certificate - Answer-If not pushing own certificates, enabling this option uses the certificate provided by Zscaler for SSL inspection. Tunnel Internal Client Connector Traffic - Answer-Health updates and policy traffic pass through Zscaler tunnels towards the Zero Trust Exchange.
Cache System Proxy - Answer-Stores the system proxy state from before installation and reverts to previous settings if the connector is uninstalled or disabled. Supportability in Zscaler Client Connector - Answer-Ensures business continuity in case of issues with updates, allowing for reverting to previous versions if necessary. Zscaler root CA - Answer-The Zscaler root CA as well as custom root CAs can be deployed within an organization. SSL certificates in app profile - Answer-Ensuring that the SSL certificate is installed. Bypassed applications in Z-Tunnel 2.0 - Answer-Microsoft Teams or Zoom traffic. Default address range in Z-Tunnel 2.0 - Answer-The default 0.0.0.0/0 address range and all ports 1 to 65,535 TCP and UDP. Zscaler as DNS resolver - Answer-Zscaler acts as a DNS resolver. Handling DNS requests from DHCP - Answer-The client may query that directly, and Zscaler will see the traffic once it comes through and make a DNS re-resolution request. Forwarding Profile PAC files - Answer-Steering traffic toward or away from the Client Connector. App Profile PAC files - Answer-They steer traffic towards or away from the Zscaler Cloud after the Client Connector receives it.
Application PAC role in route-based mode - Answer-It processes the traffic and routes it either to the Zscaler cloud or directly to the internet. Tunnel 2.0 configuration exclusion - Answer-The RFC 1918 address space. Handling DNS requests by Zscaler - Answer-They are tunneled to the Zscaler cloud for DNS resolution. Forwarding Profile PAC control - Answer-The system PAC file and the HTTP proxy to be used for a URL. Result of using Forwarding Profile PAC for local proxy - Answer-It points traffic at the loopback address or another explicit proxy. Primary function of an App Profile PAC - Answer-To steer traffic towards or away from the Zscaler cloud. Zscaler DNS resolution - Answer-By intercepting DNS requests and redirecting them to the Zscaler cloud. Seamless authentication to intranet sites in tunnel mode - Answer-Define intranet sites in the browser configuration, such as the intranet zone and AuthServerAllowList. Non-80 and non-443 traffic in Z-Tunnel 1.0 - Answer-It bypasses Zscaler Client Connector and routes directly to the internet. Tunnel with Local Proxy configuration reliance - Answer-Proxy-aware applications that understand the Zscaler Client Connector. First step when launching Zscaler Client Connector - Answer-The first step is to enroll and authenticate to understand the user, apply policy, create tunnels, and identify the user through those tunnels.
Communication upon launch of Zscaler Client Connector - Answer-It communicates with the mobile admin portal (Zscaler Client Connector Portal) to understand the user's domain and SAML identity provider. After IdP redirect - Answer-The user is redirected to their SAML IdP (e.g., Okta, ADFS, Azure AD), signs in, and receives a SAML response within Zscaler Client Connector. Zscaler Internet Access with SAML response - Answer-It consumes the response, validates it, and if valid, sends an authentication token back to Zscaler Client Connector. Zscaler Client Connector with authentication token - Answer-It provides the token to the Zscaler Client Connector Portal, which validates the token and registers the device. Information passed to Zscaler Internet Access - Answer-The portal passes device registration information to Zscaler Internet Access. Credentials provided after enrollment - Answer-It provides client credentials for authenticating user requests through the Zscaler service. Initial step in Zscaler Private Access (ZPA) enrollment - Answer-The client is launched as part of the authentication process, understanding the user's domain from Zscaler Internet Access enrollment. Second IdP redirect in ZPA enrollment - Answer-Zscaler Client Connector talks to the SAML IdP, signs in transparently, and may undergo multifactor authentication. SAML response in ZPA enrollment - Answer-It provides the response token and registers the device into Zscaler Client Connector Portal. Zscaler Private Access after device registration - Answer-It generates Zscaler Client Connector certificates and enrolls the device in Zscaler Private Access.
Device Posture in Zscaler Client Connector - Answer-It enables a level of trust of the device as part of the Zero Trust Network Access policy. Device posture checks capabilities for Windows and Mac - Answer-They can check for all available posture checks. Device posture checks limitations for iOS and Android - Answer-They have limited capabilities based on their ability to understand if disk encryption is enrolled or lack functionality for domain-joined devices. Common example of a BYOD posture check - Answer-Checking if the device trusts a root CA internal to the organization. Indicators of a corporate device - Answer-A corporate device will be domain-joined and have certain registry entries or files. Client certificate checks by Zscaler Client Connector - Answer-It can ensure the client certificate has a non-exportable private key. Device security aspects checked by Zscaler Client Connector - Answer-Anti-Virus, OS Version, Disk Encryption, and Firewall status. Third-party endpoint protection tools interfacing with Zscaler Client Connector - Answer-Tools like CarbonBlack, CrowdStrike, SentinelOne, Defender, and the CrowdStrike ZTA score. Action taken if Defender reports a compromised device - Answer-Access to an application can be prevented. Download location for the Client Connector install file - Answer-The install file is available through the Zscaler Client Connector Portal.
Hosting service for Client Connector install files - Answer-The install files are hosted on AWS. Reference for installing Client Connector on devices - Answer-Always refer to the online help for each of the command line installation options. Command line options for Client Connector installations - Answer-Command line options exist for Windows, Mac, and Linux clients. Requirement of strictEnforcement option during installation - Answer-The strictEnforcement option requires cloudName and policyToken options. Tools for distributing Client Connector to managed devices - Answer-Intune (Windows) and Jamf (MacOS). Group-based updates application for Client Connector - Answer-Group-based updates can be readily applied for automatic rollout. Log export location for installation issues - Answer-Logs can be exported from within the client. Manual log retrieval locations for Windows and MacOS - Answer-Windows: c:\ProgramData\zscaler, MacOS: ~/Library/Application Support/com.zscaler.Zscaler/ or /var/log/zscaler. Function of App Connectors - Answer-App Connectors provide a secure authenticated interface. Deployment method for App Connectors - Answer-Always deploy App Connectors as a pair (minimum) and as a different Connector Group in separate data centers.
Purpose of Zscaler's Platform Services in the Zero Trust Exchange - Answer-To provide fundamental capabilities that interact with other services within the Zero Trust Exchange and to configure Zscaler's Platform Services as they relate to best practices. Service suites interacting with Zscaler's Platform Services - Answer-Connectivity, Access Control, Security, and Digital Experience. Device Posture in Zscaler's Platform Services - Answer-It is part of the platform services suite that consumes posture from other functionalities in the Zero Trust Exchange, such as Browser Access and Zscaler Client Connector. SAML response related to Device Posture - Answer-Device Attributes. Information provided by Device Posture based on SAML response - Answer-Device management status, compliance with corporate policy, and whether the device is managed by Intune or another system like SCCM. TLS Inspection in Zscaler's Platform Services - Answer-Inspection of content to apply various Access Control, Cyber Protection, and Data Protection functionalities based on the content of encrypted communications. Percentage of TLS traffic Zscaler decrypts and inspects - Answer-100%. Assurance provided by Zscaler with TLS Inspection - Answer-Optimal cipher selection and key safeguards. Risk mitigated by Zscaler through TLS Inspection - Answer-Any access risk.
Measurable aspects with Zscaler's TLS Inspection - Answer-Coverage, value, and gain instant awareness. First facet of how TLS inspection works in the Zero Trust Exchange - Answer-Access Control—applying policy based on the request and the response. Second facet of TLS Inspection regarding compromise - Answer-Inspecting the payload for malware, antivirus, Advanced Threat Protection, IPS signature, and cloud sandbox functionality. Third facet of TLS Inspection regarding Data Loss - Answer-Inline DLP scanning to prevent data leakage and providing Granular Application Controls. Scalability of Zscaler's platform regarding SSL transactions - Answer-It's scalable, assuming 100% of transactions will be SSL and could be decrypted. Consequences without TLS Inspection - Answer-Security controls are blind to malicious payloads, data leakage, and emerging threats. Necessity of TLS Inspection for corporate devices accessing the internet - Answer-To prevent major security breaches by inspecting encrypted HTTPS transactions. TLS Inspection - Answer-Security controls are blind to malicious payloads, data leakage, and emerging threats without it. Importance of TLS Inspection - Answer-Necessary for corporate devices accessing the internet to prevent major security breaches by inspecting encrypted HTTPS transactions. Visible Information in Encrypted HTTPS - Answer-Only the Server or Domain Name is visible without inspection.
